Overview
ASAP Tickets has a rating of 4.8 stars from 7,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.
THE AGENT.WAS VERY PATIENT. SHE EXPLAINED THE PROCESS AS WE WAITED FOR CONFIRMATION. AND SHE GOT ME THE BEST PRICE. WITH A BONUS.
THANKS MUCH.
Patient, Informative, Professional and Determined to Please the Client... I have used ASAP TICKETS The last 5 years. Never a Disappointment. Sony was absolutely The Best...
Rainbow was very patient with all the issues I was having with my sign ins and helped me get a great price on tickets so late.
Dear Michael,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Virgil was very patient n helpful. He stayed on line and walk me thru to what ever help I needed. He clarified and address my concern..
Dear Lani,
Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day!
Very informative and detail. All information was repeated few times to make sure we were in sync. Rest assured we will recommend her to my friends.
Dear Greg,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences.
The whole process was smooth and easy Magnet guided me through and all her call backs was on time as she promised.
Good job thank you.
Worked with Tony. He was a huge help and stayed on top of the whole process checking in frequently and still follows up with his customer
Carter who is my agent is very helpful and so patient in dealing with a senior citizen like me. Wish you have more people like him
Thank you so much for this amazing review Corazon! We are so happy that you are satisfied with Carter. We will definitely pass along your kind words to him.
Eric was so accommodating pleasant and worked hard to find me the best flight.
Eric made it all so easy that I'll definitely use them again.
I am very happy for the service rendered by Ms. Flora, my agent. She is very professional and helpful to obtain my ticket with Lufthansa Airline.
Coco, helped me booking my tickets, he was very patient, went above and beyond, fantastic service, he is an asset to your company! Thank you, Coco!
Thank you a lot, Maria, for this amazing review! We are thrilled that you loved your experience with Coco! He is truly a very qualified and experienced agent.
Eagle was very helpful with booking our trip. We have secured the tickets and will be sure to write another review when our trip is completed.
The agent was very knowledgeable, patient and helpful.
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your great impression on us!
We had a horrible agent who told us we were getting seats with tickets and bags and eerything we asked thoroughly about. Over $1,900 for two tickets. We check the airline to get our seat numbers for our passenger locator forms needed for Portugal, Italy and USA and guess what? NO SEATS! We were suppose to have Economy tickets. But the airline's site said we had the Basic. Even more, the price on the airlines site for our reservation was $644. How do you go from $644 to almost $2,000?!
When I called to figure things out and even come to a solution, that jerk AJ told me that when we asked about seats coming with our tickets and he said yes they do, that we weren't specific enough. And I quote "Of course I said yes, you wouldn't stand on your feet the whole flight. Every flight comes with seats". I couldn't make this up. So I said. Well I think you should know what people mean or clarify, talk about the options since we asked about seats coming with our tickets. He's a travel agent right? He chuckled and called me too emotional. I stopped right there trying to get help from him. It wasn't going to happen.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 123605
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
Please do not put a people couldn't speak English well because this is a business specially night shift. I have been calling several times when I was in africa because time zone difference over there, so it was so bad and embarrassing, some ladies on the customer service line unwise, not understandin of customer issue, not picking up the phone riin ginger for long and sleepy talking unprofessional, like hung up the phone while talking, really? This a big business company. I faced a such kind of manner less customer service, I have been bought several times a ticket from really very good and professional agent Mr. Diego but now I am not iterested that much because of this kind of customer service. I spent a lot money just for the calling to USA to who doesn't understandin English it takes time and time again another day because they also hang up the it crazy. I know them namely but ai don't want to put them... but they shold be changed for the sack the business. Now I want to buy a ticket from Mr. Diego and I would like to appreciate for his good and professional customer service. Thank you. Bye.
We appreciate you taking the time to send us your feedback. Communication skills development is at core of the training we provide to all our Agents. According to our records your ticket had been successfully exchanged.
Your review had been forwarded to our Quality Assurance Department for investigation. If you have any questions or concerns, kindly send us an email to feedback@itncorp.com.
With kind regards,
ITN Team
Very satisfied specially with the agent and his customer service is beyond and above!
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
Representative does the heavy lifting for you by walking you thru every step. Polite and knowledgeable
Stoffel was patient, worked continuously and got a great deal that was WIN-WIN for both of us. Thanks Stoffel and keep up the good work and make more customers happy
I called this company on 26Sep22 at 9 AM PST to get my wife's return flight from MNL to SEA through DFW changed. I was told by a Filipino agent that they cannot do anything with the ticket and that (ASAP) will have to reach out to their partner Skylux (another horrible company) to arrange the return itinerary. He promised I will get a call from a certain area code to finalize the rebooking. Well, this darn sure DID NOT happen. Today is Thursday 29Sep22.
They sweet talk the crap out of you, once you pay your ticket this company NO LONGER care, they got you!
I do not recommend this company to anybody unless you want to waste your time.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 195023
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.