Overview
ASAP Tickets has a rating of 4.8 stars from 7,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ASAP Tickets most frequently mention customer service, travel agent and best deal. ASAP Tickets ranks 1st among Discount Travel sites.
Trying to book a flight on asap…but the calls I'm getting from your agents the number would be listed as scam,help me on that
I have been speaking to Musk concerning an exchange, voucher or a refund on my ticket
From May 2020from British Airways
Previous to Musk, over the past year, I have Jerry, Fonzy, Romeo, Paddy and 2 supervisors.
I have also spoken to British Airways. BA said they could not talk to me because my ticket was booked through a travel agent. They gave me a phone number for a Trade Line that we could have a 3 way conversation and come to a resolution. Musk has refused to make that call.
I was told in the past, that I could not get a refund or a voucher, just book another flight, which is impossible at this time, because of CoVid restrictions, not knowing what countries will be open.
Musk informed me today that British Airways will settle a refund for a reduced amount of my ticket. I will accept. I tried to fill out the form he sent to get a refund of $500 for each of the 2 tickets I purchased. It would not accept mine or my husbands birthdate to complete the request. Then Musk comes back to me and tells me that it is because I have to pay $1,00.00 now and then $2,000 would be refunded to me. This is not an acceptable business practice and I cannot agree to do this.
He refused to let me talk to you. He refused to call the Trade Line to get a resolution to this situation.
Yvonn Wilson TEXAS
Dear Yvonne,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@asaptickets.comThank you for your patience and understanding.
Kamaiya was so personable and helpful…she answered all my questions. I called her back several times and she always answered
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Excellent customer service overall result and assistance
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
It was very pleasant. The customer service representative was easy to work with.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Booking is easy, Yamina is very patient with me in finding the best and cheap deal. Everything went well.
Dear Joshua, Thank you for sharing your feedback with us. We appreciate your input and are pleased to hear about your experience. We value your business and look forward to serving you again in the future.
Im very dissapointed dun sa 1st agent namin named HOWIE he took us for granted. Iniwan kami sa ere. Buti nlang meron angel na agent na naayos na yun booking namin and her name is LYKA. After ng matagal na paghihintay at after ng super stress na ginwa ni HOWIE. Thank you MS. LYKA. Job well done. Sana ikaw ang ma promote kasi karapt dapt ka
Inayat had good communication skills and convinced me to purchase from ASAP. I will know more after I make the actual trip.
Dear ANIL P., We are glad that our agent Inayat was able to meet your expectations. Thank you so much for your positive feedback!
Too much time takes after all I have done from my part participating to done ticket for my wife even I have finished all what I we Ben asking ti fill correctly informations
Please accept our apologies if the agent's service did not meet your expectations. We are constantly working on improving our customer's experience!
If you have any questions or concerns, feel free to email us and we will be happy to assist you.
Sincerely,
ASAP Team
Very good. They helped me through the process. Quite supportive and understanding
Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our assistance!
No hassle over the phone ticket buying experience. Well explained. It was easy.
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
I had a pleasant experience talking with Cadilliac, He was very helpful, patient and knows his products very well.
Dear Chidinma, Thank you for sharing your experience! We're pleased to hear that your interaction with Cadilliac was pleasant, and he provided helpful and knowledgeable assistance. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to let us know.
Kuhrana could not have been more helpful. He was able to navigate all the details of my long itinerary.
And, he found an excellent fare for me.
We are happy that Kuhrana has provided you with such a wonderful experience.
I got what I wanted and the Agent Madjane gave all her best to make my accommodation possible with very good price value and a VIP premium benefit on top.
We are happy to hear such words about Madjane,Thank you.
Saluja is very accommodating, helpful patient in dealing with me, trying to find me a good flight
Dear Customer, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated.
I made a purchase but there were too many concessions made even at a great price. The salesmen worked very hard. Maybe next time.
Dear Customer,
Thank you for contacting us.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 276458
Diesel was the best part about my overall experience. Very helpful and insightful
Thank you Best wishes
Dear Nikesha, Thank you for the feedback!
The travel Agent was very helpful, easy to understand, and explained the process clearly. Thank you Ziegler.
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
Thank you for Galaxy for helping me to booked my trip. He's great, customer service. Highly recommended
Hello Emelita,
We are very glad hearing your experience with us. Your feedback is highly appreciated.
Thank you for sharing and for choosing us.
Galaxy will definitely be happy to know about your appreciation.
With over 20 years of professional experience, ASAP Tickets has become synonymous with incredibly low discount airfares and hassle-free bookings, making us a trusted choice for travelers worldwide.
2400+ travel agents who speak in more than 25 languages are ready to do all the research and legwork to offer the exclusive negotiated deals and prices for no matter a one-way, round-trip tickets or multi-city flights. Moreover, whenever you need to cancel or change your flight, we are just a phone call away 24/7/365.
Benefit from our exclusive flight deals, discounts on over 70 partner airlines, and over 200 airlines in total. You can get the most affordable last-minute and peak-season flight deals. Without question, our travel agents know how to get that last seat when you need it the most.
ASAP Tickets has been recognized and accredited by Airline Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), and is a member of the American Society of Travel Advisors (ASTA). We're especially proud of being accredited by Better Business Bureau (BBB) and holding the highest A+ rating, which means our company operates in a trustworthy manner with faithful effort to resolve any consumer complaints.
We're committed to transparency and ensuring you won’t get scammed when booking with us. Verified feedback from satisfied customers reflects our dedication to trust and reliability, with many leaving 5-star reviews of our service. Learn more about ASAP Tickets by reading reviews on Sitejabber and discover the real stories from travelers like you. For more reviews visit www.reviews.asaptickets.com.
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- Wilmington, DE, United States
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Business History
2006 - 2008: accredited by ARC and IATAN, launched 24/7 service and received BBB accreditation.
2009 - 2012: served 500,000+ customers and became a member of ASTA. Continued its growth with a 72% sales increase, earned an A+ BBB rating, and expanded to 100 agents.
2013 - 2016: secured 36 new airline contracts, launched ASAP Tickets Canada and UK brands, grew ticket sales by 63%, and saw a surge in bookings to Asia (+50%) and Africa (+80%).
2017 - 2019: launched ASAP Tickets Español, grew to 850+ agents, booked flights for 280,000+ travelers and received awards from Philippine Airlines, China Airlines, Latam Airlines, and Eva Air.
2020 - 2021: ASAP Tickets marked 20 years in business, achieving significant growth with over 329,000 bookings and 1,300+ travel advisors.
2022: booked a record 526,767 flight tickets, expanded to 1700+ travel advisors and 150+ customer support agents available 24/7.
2024: served 10 million+ customers, with 2,400+ travel advisors in 18 offices worldwide, 70+ partner airlines, 24/7 global support and a 97% customer satisfaction rate.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 205767
Please email this ID at feedback@asaptickets.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.