I had my Facebook account hacked. Hired this service and it was a bait and switch. They hit my bank account seven times before I found out.
I hired them because I got screwed and they just screwed me again!
BEWARE! Without my knowledge I was switched from an Apple site — I had to change my credit card number — to what looked like an authorized Apple Help site. I didn't realize that this was not Apple but another company charging $10 and asking for the info in my profile, including credit card number. Since Apple already had my cc number, I gave the new number to update it. After many "chats" with a dissembling agent, I found that this company has no connection at all to Apple. Now I'm worried about having given them my new cc #. I will have to get in touch with my cc bank and shut off any payment to them.
Thank you for your feedback, Kirke.
It looks like you might have been charged for our subscription, and we would love to help you identify this charge! For assistance with this matter or any other payment-related questions, please contact our billing team at +1 (877) 709-4031 or send us an email at billing@ask-crew.com
We are here 24/7 for you!
I'm so lucky to found this site! I had an urgent problem with my smartphone and needed a piece of expert advice at 1 AM. Here I found a person who helped me fix it. It's UNBELIEVABLE. Thank you so much!
Hi, Patrick!
Thank you so much for such great feedback! We are happy to hear that your issue was resolved by our Experts :)
I was of the understanding that "you" were in contact with facebook, which was the ONLY reason I contacted you. After repeated attempts to get me into facebook, which failed, your technician told me that he was just a technician and not affiliated with facebook. It was a complete waste of my money and time.
Hello Eldon,
We are deeply grateful for your feedback. Ask-Crew serves as a digital bridge connecting users with a network of certified tech experts, ready and able to provide solutions for a broad range of technical challenges. While search engine algorithms may position our site as a valuable resource, we wish to clarify that we operate independently from Facebook. Nonetheless, our expertise extends to resolving various issues related to it.
Should you have any queries or require further information, please don't hesitate to reach out to us directly at help@ask-crew.com. We're committed to providing you with exceptional service at all times.
Debiting a senior citizen's checking account for $74 for services NEVER requested. Seems to be a pattern with your company. Provide PROOF of any authorization. Bet you have none. Is your rntire Gibraltar company fraudulent?
Hello, Karl.
Thank you for taking the time to share feedback with us and raising this question. Please let us assure you that we didn't mean for you to feel that way. 100% satisfaction is our goal here at Ask-Crew, so we'd love the chance to make this up to you.
We want to explain how our subscription works first. You purchase a 7-day trial subscription for $1. Once the 7-day trial expires, you will be charged $74 for a monthly subscription. We always remind our clients about the end of the trial subscription via email two days before it expires.
To answer the rest of the questions, we will need your help. We hope you will help us locate your account. Please email us at help@ask-crew.com, or if you wish to speak, call us at +1 (888) 873-7388. The Аsk-Crew team hopes we will resolve the situation together.
I bought a package that costs $900.00 I called the next day to speak with "Oracle Siren Rose" the phone rang once picked up and disconnected - not just that one time - I've tried several times and same results.
Finally, "Jim" answered and I told him who I was and the expensive package I bought; he grumbled and said he found my account but, it was only $233.00. I told him I wanted a complete refund, Jim said to call the next(his day off)but, I wouldn't get my refund. I'm in the process of going through my bank statements and find when I made the three payments.
Stay away from asknow! I wish I had investigated them
We are very sorry, but we aren't Oracle Siren Rose (you can write to this - https://www.asknow.com/chat). We are an Ask crew company that provides tech support. If you have any tech questions - you are welcome on our chat :)
I called HP for help with a printer that I've had for 6 months that would not print. Somehow I was directed to Ask-Crew. I worked with a technician for at least 2 hours and the printer still would not print. I gave up and closed my chat. Initially I paid $! For one week's service. If I wanted to continue the cost was $74/month, which seems high to me. I did not opt for the $74 service. I have been charged for that month and have been refused a refund. I will not be charged in the future. They have adamantly declined to refund me and when I look at their rating I can see why they are desperate to hang onto every penny.
Hi, Gail!
That’s not cool of us. We're always doing our best for our clients, but sometimes, the question is a challenge even for our Experts, but let us assure you that they're developing this superpower daily! Still, we're sad to hear that your issue wasn't resolved.
Let us clear everything up. Here's how our subscription works: you purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information about it here - https://ask-crew.com/info/terms-of-service/. If you still have any questions, we will be happy to answer them. You can always email us at help@ask-crew.com, or if you wish to speak over the phone, call us at +1 (888) 873-7388.
Called for advice regarding AVANTI delay compensation. No idea what I was talking about. Gave me a phone number for customer service. Was wrong number. Cost me $1. They then debited my cc account for $74. Have tried to email to cancel subscription but keep getting them back as unsent. Cannot find a contact them. Only option was to cancel my CCard and inform the bank.
Hello, Terry.
We understand your disappointment with us and agree it's not cool at all.
It's sad to read you had so much trouble because of that. We've created our service to solve our customer's problems, not create ones.
We want to make it clear to you how our subscription works. You purchase a 7-day trial subscription for $1. Once the trial expires, you will be charged $74 for a monthly plan. You can find more information here - https://ask-crew.com/info/terms-of-service/. Also, please note that we remind our clients about the end of the trial subscription via email two days before it expires. If you still have questions, we will be happy to answer them. Just email us at help@ask-crew.com, or if you wish to speak with us, here’s our number +1 (888) 873-7388.
The Ask-Crew link appeared right below Microsoft on the browser making it look like it was part of Microsoft. After being told I would be charged for $1.00 for what I know not what now, I saw the I had a $46.00 charge to my Pay Pal account. After many rounds of chat, someone finally told me that I was not at Microsoft but Ask-Crew (I had mentioned multiple times that I was a 365 annual subscriber.) I just saw that I did receive a $46.00 credit on my Pay Pal account (I assume from Ask-Crew because Pay Pal would not have had time to process my refund request? Two stars for the refund.
Hello Ross,
Please be aware that Ask-Crew is an internet platform specializing in expert advice for tech-related issues. We connect users with qualified technical professionals who can help resolve different technical problems, including problems with Microsoft products.
Our goal is to provide our clients with a seamless experience, underpinned by total transparency. We strive to reveal all subscription costs explicitly during the signup process, to ensure users have a full understanding of all terms before committing.
Should you require further information or assistance, please feel free to reach us at +1 (833) 660-0069. We remain at your service and will be delighted to answer any queries you might have.
Was trying to get an issue resolved on my home computer and they told me they were only going to charge a dollar but when they charge TRIED TO go through my credit card caught them and warned me that they were a scam and were trying to charge my card $55.00 after they told me only a $1.00. I believe they are out of India. Need i say more.
Hello Paul,
It's heartbreaking for us to hear about your experience. It's really important to us that our customers feel secure and trust the services we provide. We would love the opportunity to investigate this matter further and address any questions you might have.
Please give us a call at +1 (833) 660-0069 or email us at billing@ask-crew.com
We will be happy to hear from you!
Said $1.00 charge, next thing I know they took $55 out of my PayPal account. Absolute total RIPOFF!
Edit: I would like to say that I have changed my review from 1 star to 3 stars because the company refunded all of my money. I would like to say that I think they should make it much more clear you are signing up for a monthly membership which is not very clear. I would have most likely checked the TOS of there was ANY mention that I, and many other people, were getting into a monthly membership. But I do think they are due a change in my review because of the refund. Thank you for that, Ask-Crew!
I sought tech help at MSNBC.com. MSNBC redirected me to Ask-Crew. Ask-Crew demanded a one time, $1.00 fee to help me. I agreed to pay $1.00. After getting uninformed assistance from Ask-Crew, I discovered that a $55.00 charge from Ask-Crew was added without my consent. Then I discovered that this is a recurring charge of $55.00 per month. Ask-Crew is a fraudulent scammer and should not to be trusted.
Hello John,
Thank you for your feedback. Note that Ask-Crew is an independent online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with MSNBC.
Please note that only customers can create an account on our platform through their actions. Without initiating a subscription, it is impossible to access a chat with an expert.
Regarding billing, our subscription pricing is displayed during the sign-up process, and we make an effort to ensure our users are fully aware of the terms before proceeding. If you need any additional information or have questions, please do not hesitate to call us at +1 (833) 660-0069. We will be glad to assist you!
I attempted to use Ask-crew for help in effort to recover my lost email account and was told
It was "lost forever". I subsequently found that I could easily recover the "lost" account
With icloud reestablishment. This seems to verge on fraud to note that the service would
Cost one dollar and I was charged $49.00 for an incorrect answer.
Hello, Bruce,
We're sorry to hear that our Expert couldn't resolve your issue with the email account.
Based on your review, we see that you purchased a 7-day Ask-Crew trial subscription for 1$. If not canceled, on the 8th day, the subscription automatically renews to a monthly one (49$). These terms are presented on the payment page before you purchase the subscription.
In case you don't intend to continue using our services, it’s possible to either cancel your subscription in your account settings or by sending the request through Contact Us form: https://ask-crew.com/info/contact-us/. Hope this helps!
I just used this website for a simple question about google envelope. Like what is google envelope for website verification and what if my cousin from overseas asked me to give my residential address for his website verification.
Someone named pearl was online and she couldn't answer a straight and simple question.
Instead she started asking me dumb and idiotic question like how long this is going with my computer and stuff like those.
I do not recommend wasting and getting trapped with these guys
Thank you for your feedback! Is your problem been solved? We develop ourselves every day and if you have more information you can write in our chat on 27/7!
I was looking for delivery status on item
Ordered. Never received answer and I was told credit card would be charged 1
And refunded. It was charged 1 dollar. Never refunded and an additional 55 dollars was taken for membership that I didn't request. Scam!
Hello, Betty. We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered.
During the sign-up process, we prominently display our terms and pricing for the recurring subscription of our service, taking every measure to ensure that our users have a comprehensive understanding of them before proceeding. It's important to note that creating an account on our platform is entirely initiated by the user. To access our service, users are required to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you have any further questions or need assistance with any payment-related matters, please don't hesitate to contact our dedicated billing team at +1 (877) 709-4031 or reach out to us via email at billing@ask-crew.com.
I have a Motorola Modem/WiFi and the WiFi signal stopped. I had to use my phone and looked up the address for Motorola Support from the card that was supplied in the original box.
I typed in the correct address on the phone but got ahold of these flakes. Right away they want you to sign on to PayPal for only $1.00
Dont Do IT!
1) Motorola has a FREE tech support!
2) The gal had asked me the same question and then put me on wait for over 5 minutes.
This is a SCAM! DO NOT USE THEM!
Hello, Kevin.
It's sad to hear that our service didn't meet your expectations.
Let us bring some clarity about ourselves. We are an independent service that helps with a lot of questions. Our subscription works in the following way: you pay $1 for a 7-day trial subscription, and after it expires, you pay for a monthly plan. You can find more information about our terms here - https://ask-crew.com/info/terms-of-service/. We also want to point out that we remind our clients about the end of the trial subscription via email two days prior to its expiration.
That's not cool of us that we made you wait while the Expert prepared the answer for you, and we're thankful for your feedback. Please be sure that we will do all we can to improve our service!
I used your service 6 times. You always surprised me with the speed at which I got my answer. It usually took experts from 5 to 15 minutes to reply to me. But the last time I waited for my answer for 30 minutes! I was slightly disappointed with your service. But I believe you can fix it in the future. AskCrew, you can do better!
Thank you for your review, Robin! Your feedback is really helpful and much appreciated, as we are constantly improving our product!
A scam
Took £59 out of my mum's account who is old and on a pension - because she wanted to update her bank details on Now TV - they signed her up for a monthly subscription without her knowing - when I rang they laughed down the phone and told me to F off - when I tried to ring back they wouldn't answer. Had to ring the bank to block but lost money.
Not sure how they get away with things like this and very bad of Now TV to let this company do this on their website.
Hello, Claire. Thank you for the feedback.
Please note that Ask-Crew is an online expert question-and-answer website that connects users with verified technical experts who can assist with any tech-related issue. At the same time, we would like to emphasize that we are not affiliated with Now TV. When your mother searched on Google, our service appeared as a helpful option in an advertisement.
What is important, is that during the sign-up process, we display the terms and the pricing for the recurring subscription of our service and we do everything in our power to ensure our users are fully aware of them before proceeding. Creating an account on our platform is a user-initiated process. Access to our service requires users to provide their billing information before they can subscribe. Without this initial payment, users won't be able to engage in a chat with an expert.
If you or your mother have any additional questions or billing requests please contact us at +1 (833) 660-0069 or send us an email at billing@ask-crew.com. We are here 24/7 for you!
I had some problems with a pair of wireless earbuds which I purchased. I couldn't get them to charge. The technician who I contacted was quickly able to diagnose the problem and gave me the advice I needed to make them charge.
Hi, Kevin!
Thank you so much for such great feedback! We are happy to hear that your issue was resolved by one of our Experts
Hi I got on to get help with my new lap top and they couldnt even help me. And then I got charged 49.00 I on a limited income and can't afford and extras. I don't want this and I don't want to be charged anymore. Please cancel this.
Irene Kinder
*******@aol.com
Hello, Irene.
It's sad to see you go, but we will gladly help you cancel our subscription. Please send us another chat message or email us at help@ask-crew.com so we can find your account and proceed with canceling. You can also call us at +1 (888) 873-7388. Let me assure you that we will match you with the Expert who will help you with this as fast as possible!
Overview
Ask-Crew has a rating of 3.1 stars from 128 reviews, indicating that most customers are generally satisfied with their purchases. Ask-Crew ranks 75th among Question And Answer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jerome,
We sincerely appreciate your feedback. We regret any confusion or inconvenience you might have encountered. We are committed to delivering transparent and user-friendly services to all our customers.
Our subscription details are displayed during the sign-up process, and we ensure our users are fully aware of the terms before proceeding.
Please call us at +1 (833) 660-0069 or send an email to billing@ask-crew.com and we will clear everything up!