ASOS

Dont order from them. I made my FIRST ever clothes shopping from them. Sizes are mixed up as clothes are diferent brands.
I send clothe back in there original packaging. And Asos reused to make refound.! Contact them lots of time thru chat but they refuse to give any answer

Its a fraud. As now i have to clothe and no money. £450 they still from me

Order No.: *******

I was told that I would get my refund by 28th February in an email.
1 March - still nothing. I messaged them and they confirmed that they manually initiated my refund and it will take ANOTHER 10 working days to receive it. A full month after I returned the clothes!
As an online only business, they should do better with refund. I will not order from them again.

I ordered two dresses of ASOS for my bridesmaids. The dresses arrived on the exact day they were predicted to arrive and they were very true to their color as seen on the screen. They were also true to size which was good! Other then the length, neither dress will have to be altered! There was a few strings coming out of one of the waist bands on one of the dresses, but for the price ($79) I was not expecting perfect quality. We are very impressed with what we received and will definitely be ordering from here again!

Stop shopping online from them. Just shop there and order somethings. Funny, website is still up and runnING, but I think they are out of business. I order some pants, but got no sales order. Thank god I pay through PayPal cause I try to get in touch with them cause it state that I'd I order over $40, free shipping, well I got charge for it. I try to contract them and got no response, so paypal cancelled order.

I ordered multiple items including a black puffer jacket for winter. Instead of sending me the jacket I ordered, they sent me the most hideous dress I've ever laid eyes on. They refused to send my jacket until they received the dress back so I decided to return my entire order on principle and delete their app. The quality of the other items in my order were very bad as well and they smelled HORRID.

Horrible, horrible, horrible. Don't ever order there. They sent me the completely wrong items. When I asked for the items I ordered they said it's out of stock. So then I return the items for a refund but still not refund a month later. And now they're claiming I only returned one out of the 4 items. They're a complete scam. I've never experienced anything so terrible with any company before. Worst thing is they don't even care

If I could have given less than one star, I would have.

Placed an order valued at over £100 and it was delivered to the wrong address. When telling ASOS about this they told us that it is a civil problem and we will need to find the parcel ourselves.

No offer of replacements or a refund despite us mentioning that we are protected by the consumer rights act. Not that they were too bothered about that. They just kept sending the same pre-canned responses.

I have asked to speak to a manager 3 times now and they aren't even acknowledging my request.

I've been a customer of there's for years now and have spent thousands of pounds during this time. If this is how they treat loyal customers I can only imagine how they treat new customers!

AVOID LIKE THE PLAGUE.

I bought Christmas presents for someone in October and they delivered the wrong package. It did not have my order there, it was someone else's order. Then I request support and they tell me to ship the item I received back. It took them 2 weeks + to deliver, then it will take 2 weeks to return, 1 month to refund, and another 2 weeks to deliver new items. I will not be ordering from them anymore, not only is my money on hold for a long time, but it also has a lot of effort to get my refund and I will miss my present for Christmas. All of this because of a mistake in their end.

They might be cheap in price, but your real trouble starts when you order something which is really very good looking and only 1 or 2 piece left in stock. You pay for it, what does that mean? That means that item is reserved for you. Now their staff sends you a wrong item ( which is 90% lookalike to the one you ordered). Now the product goes out of stock on their website. So where is the one that you already paid for and should be reserved for you? Their hopeless, idiot staff dont understand English well and you ask them any question, different agents answer you all the time and no one actually knows whats going on. They are dumb. Idiots they are. Never ever buy from them. Trash they are.

Okay you guys, I've been shopping at ASOS for a few months already because their range in plus sizes is awesome. Recently one of my packages was completely destroyed due to the carelessness of USPS throwing my package over my fence for the dogs to feast on. I was having a hell of a time with my local Post Office about getting my money back... it's a whole lengthy process. I ended up contacting ASOS about the issue and even though none of damage was their fault they ended up sending me a replacement package AND refunding me what items were out of stock PLUS a coupon code. This is absolutely incredible. They are a great company and honestly you can't go wrong with them.

The customer service at ASOS is terrible. They failed to deliver my package and I even have a text message to prove it. When I contacted customer service I waited to be connected and spoke to the completely incompetent service representative. That representative had me answer a lot of questions about the package and then assured me that they would look for the package and get back to me with a refund or replacement within a few days. They never got back to me and when I logged on to customer service again I had to repeat the entire conversation. In the end, I was told that I would not be able to get a refund or replacement because it had been more than 30 days. This time limit only existed once ASOS had failed to get back to me. Don't shop here. They are incompetent thieves.

I buy from many international websites that ship to Israel. ASOS has the worst experience for international shipping to IL I have ever encountered!
If I don't use express shipping, I need to pick my package up from an old, dusty convenience store in a shady street in my city (why?).
If I order packages that exceed my local customs limit ASOS used the worst company to handle customs. The company is called GCX, they are incredibly slow! I ordered a package a week ago, paid for express shipping and was just notified the package will not arrive for another week. That's 2 weeks for "express shipping".
In addition, on top of the customs fees (which I am more than prepared to pay), GCX charges a handling fee of 12.5 GBP! No other company does that!
I paid a total of 22.5 GBP just to get the package over to me with extremely delayed shipping.
BAD BAD experience by all means.
PS - contacted ASOS about this many times but they won't take any responsibility.

Quite annoyed with ASOS for the second time! Placed two orders on ASOS and FSession on the same day, and both promised quick delivery. ASOS took more than a week to get me the order, and then they wouldn’t answer any of my mails. FSession is new to me, though many others have recommended it time and again. This time, my experience with a fresh website has changed my opinion. FSession packaging is superb and they actually managed to accept request for one of the products of wrong size without any hanging me in between. Definitely recommending them for future!

Canadian customers, you have to pay fees upon delivery even on articles below 150$. They do give an extra discount of 15% to canadian shoppers but it isn't advertized when you are paying. I only learned about it when I had to pay 15$ of COD on a purchase of 85$ and they wouldn't give me a retroactive discount or the equivalent after. And returning is another 22$. International shoppers be wary.

I ordered shoes that didn't fit so I tried to send them back and get a refund... after weeks of trying to get a return slip I finally sent them off. Weeks past and still noting, I tried to contact them multiple times and nothing happened. After three months waiting for my refund they finally sent me an email saying it was on its way. That was two months ago and I still haven't gotten my refund and they won't get back to me from ALL the emails I have sent them. This company is $#*!. Do not shop here they have terrible customer service! I don't think i'll ever get my refund I deserve and I will never be shopping or referring this company to anymore and I will be advising people not to shop here. Giving you one star is generous...

Worst! If you want to lose your money and your patience shop in ASOS. Fraud. They are bunch of dishonest people. Made an order said it will arrive on this date and nothing.
Then the customer service leanne said if you want to return your goods we will provide a full refund. Return it within 28 days. Wow really... you can give a timeline and you don't even know how to deliver the orders on time. ASOS is a waste of money.

I honestly don't know what to say, I couldnt even get my order delivered because ASOS kept cancelling my orders and telling me that they needed passport, drivers license, credit card with last four digits and name showing and my personal bank statement to verify my account. I don't understand the need for all the personal information. I used my mastercard, which i've used for flights, and orders from victorias secret. They cancelled my order twice.

When I emailed them they sent me very unhelpful, patronizing and generic emails which just frustrated me further. Don't order from them, you will just have problems and they won't bother to help you figure it out and find a solution.

There were so many issues with my order. I paid for express shipping to get several options for a wedding IN ADVANCE... the package came AFTER the wedding. The clothes smelled absolutely horrible and I am not exaggerating. I returned the box to the local CVS for a return on 9/23/21 and I have not received my refund almost a full month later for almost $300 worth of goods. And now I am attempting to contact them for a second time and their chat in unavailable, no email address or phone number listed. I am so terribly disappointed with this process with ASOS.

Horrible customer service! I paid for my items and when it was time for them to ship my merchandise they stated that I never purchased anything when my bank statement clearly shows I did. Don't trust this site!

I ordered a sweatshirt from them and it came faster than expected. The quality was nice, if a bit flaky on the lining material. Can't really complain about that, though, because it was fine after a wash. Currently waiting on a coat from them, we'll see how that goes

Excellent service I love Asos! Have been shopping with them for a lot of years now and have always been mega pleased with the service! Speedy delivery and always quick to help whenever any problems! Keep up the good work x

Beginning 2016 they started gg downhill. I've received stained clothes, used shoes (obviously worn out), broken necklaces and clothes with tears/torn. When you tell them about this, they will pretend to sound sorry on Facebook, in private message they will patronizingly chirp: "I'm so sorry you didn't like our dress" and asked me to foot my own shipping fees to return their STAINED and torn beyond repair goods.

Returned item waiting for refund been over 2 weeks can't get through to anybody ring head office to be told to do it online which you can't, put complaint in only to get reply email not Mand Asos is a nightmare to get through to i am closing my account as soon as i get my refund it used to be ok but gone down the pan it isn't worth the stress avoid at all cost.