ASOS

I ordered 4 items at Asos. And 2 of them were wrong items. It is a loss of time, to send the items back... and you only get refund 10 days after they received the items!
It is inadmissible to experience errors like those.
I don't recommend ordering from them!

Starting to totally dislike
Frankly, Asos was my favorite website to shop in, their selection, quality and delivery were on point, but now I am totally loosing my opinion. The deliveries are often late although I have premier delivery and also they are sending the wrong ordered items, I am totally upset I couldn't get my orders on the specified time for my birthday vacation. Biggest disappointment ever and also the customer help live chat are very rude and never give you a solution to the problem, instead they just hover around the question only. The 2 stars rating I am giving is just for my previous experience. Now, I am totally hating it. I used to recommend this website a lot, and now I totally regret it. The standards are going low.

I am a little surprised to see there are negative reviews as I have had no issues with ASOS. I have had quite a few orders in the last few months, taking advantage of their amazing sales. My packages arrive within two weeks, which is fine as i live in very remote part of Australia. The clothing quality is great and the sizing seems to be exact and since I am a plus size I find the range much better than I can buy in shops in this part of Australia. I recommend ASOS to all my friends and believe there is something for everyone, I even got my wedding dress from them.

I had to return a pair of sneakers that I'd purchased because they were the wrong size. First I had to pay for the return shipping, then I did not receive a confirmation email when the sneakers had arrived back at ASOS. I tried to contact them three times through their online chat to confirm the arrival of the shoes and my refund, but did not receive any help. After a month of trying to pin them down, I initiated a PayPal case against them. I finally got my refund, but only because PayPal intervened. I will not be ordering from them again.

Sent me a pair of dunks with stains on them. This please will take advantage of you. Don't waste your money. They will also reject your review so it looks good on them. I warn you stay away.

My first 2 orders from ASOS were on point. However, my 3rd and 4th and 5th orders were $#*!! They looked like pieces of $#*! sewn together and thrown in a plastic bag. BUT! My last order 3 weeks ago was absolutely perfect. I just ordered another dress and hope and pray it's as beautiful as my last order or else I will never from ASOS again. It's miss and hit with ASOS, so be careful!

@ASOS Do not use ASOS if your are in Canada. You will end up paying +50% of the bill in unexpected customs charges. Customer service even refused to apply a canadian customer discount retroactively (that discount will not cover even half of the custom charges.)

Asos have a product called ASOS Premier which allows you to pay 11.95 per year for all your deliveries, but the catch is that then it autorenews and they don't let you cancel it except within a couple of weeks every year around the renewal date. They have gotten a couple of years of fees from me without me noticing, now that I want to cancel it, oh sorry, can't cancel until it is my renewal time - once per year. I explained I do NOT want a refund, just for it not to be renewed and me auto charged in May. The reply is there is nothing they can do, and when I am charged in May I should get back in touch. It's appalling.

I bought this item for my boyfriend I know his size but this jeans didn't fit him at all. They were not true to size. I got them they were extremely tight in the crotch and butt to the point where he couldn't sit down. It isn't stretching, the pockets are under the butt. The material is another story. About delivery it supposed to come Apr. 23 it came Apr. 27. My friend ordered later than me and she got her stuff earlier and in the bad quality. For her items Canada Post asked her to pay $18 for delivery and that thing is she paid for delivery when she bought the stuff. For what? That she ordered to her address and she should go to Canada Post to pick it up. So they are delivering wherever they want to and not where we indicated because I got it to my house.
I decided to return my item. In normal internet shops, return are free. Here, not only thing didn't go in time but you also have to pay for the return.
Better safe your money for something else.
So disappointed!

Ordered pants a week ago emailed them to see Where my item is go a response saying they well email in two days because they where contacting the carrier. Never got a email back emailed second time to fine put my pants are now sold out how so when I ordered them a week ago the had in stock... unbelievable

They have a great selection of products and free shipping. However, be aware that if you return anything from your purchase and used a discount, they will adjust the refund amount based on the discount. In other words, make sure you want to keep the whole purchase because your discount isn't worth anything if you have to return an item.

Asos becam a scam! The worst CRM ever.
They stole my money ($600+). They pretend to have sent the order but are unable to provide me with any proof. The order never arrived and in order not to have to reimburse me they just closed my account. They treat customers as stupid people. They are pure thieves do not order from ASOS anymore.

What a nightmare dealing with this company. Bought an item 10 days ago and it was supposed to arrive on the 29th. Emailed customer service and never got a response. Messaged them on FB and was told to now wait 9 more days!

Ugh! Now I have to contact my bank, dispute, and get a new card ordered. What a joke.

I have ordered 3 (lingerie) items worth $95. My order clearly stated it was a FREE shipping. However, when my order arrived ( in good condition and sizing) I had to pay $16 to the post office clerk
I asked what the charge was for and I was told that Asos charges shipping cost!?!
I am very disappointed with their false Free shipping advertisement on the website and I won't be buying from Asos again.

I have been shopping with ASOS. For a few years now. This was my first time having an issue with shipping. I submitted my issue to their customer care. I quickly recieved a response and my items arrived 2 days later.
The quality of their garments are outstanding!
If You don't shop ASOS you really need to get to know ASOS!

This company is dishonest, unreliable and unapologetic. They lie and say an order will arrive, or has arrived and you have to keep going back to the live chat for days on end to get a refund. They say you can have a refund 'tomorrow', then on 'this day', then another later day. Thieves, scam. Avoid.

Do not purchase any products from ASOS. I waited a month over the expected delivery date and every time I reached out to the customer service team, they told me to reach back out again in a week if I have not received a delivery. Then, they sent a replacement package with half of my ordered items and would not issue a refund for the rest of the items. I will never purchase anything from ASOS again.

The items I ordered arrived as promised (4 day shipping) which was impressive considering this was holiday week and I live in Seattle, WA. A little disappointed with the sizing of the item I ordered. I'm 5 1", athletic/ curvy build. I was excited that the petite shop had such variety to offer. I ordered a high neck, velvet bodycon dress, it looked as promised, but when I tried it on it was a good 5 inches too long! And it didn't do my curves any favors, either. Surprising, since I ordered the smallest size available: 2. Kind of just straight up and down. Not sure if I'll keep out to have it altered length- wise, as I really do need it for an event. Wanted to avoid all that bother by ordering petite to begin with! Shoes could have been packed better, too, box wasn't dented but shoes (velvet block heels) arrived needing to be bent back into shape.

It's really a shame. This company has good products at super competitive prices. However, their customer service is neck and neck with current Amazon customer service for worst in the biz. It is impossible to speak to someone and they just push you into their hyper-general FAQs, which are, essentially, useless. I spoke with a customer service rep by chat and he, essentially, said "sorry, bro, we aren't going to fulfill our policies, our bad". I am paraphrasing, obviously. I don't need someone to explain how things are going wrong and how they sympathize with me. I need someone to solve my problem. Too bad. I am going to stop shopping on the site.

They stupidly sent an international shipment for an online purchase without tracking (illegal in my country according to our post office) and had no idea where my order was. Gave me the run around and complete garbage customer service for weeks, then told me after a certain date they would do something about it. Wouldn't you know it, that date comes and goes and still no reply to emails or Facebook messages. Getting a refund from them is like pulling teeth, and they are now sold out of the items I ordered so no replacement either. It's awful trying to deal with them and I'm incredibly frustrated. I like some of their items and if this had been pleasantly handled, probably would have shopped frequently, but it's too much. Never again. I almost feel like they were banking on losing my order or just never sent it and want to keep the money. Can't believe they couldn't even provide any shipping info at all. Stay away from their free shipping, it's a scam.

Worst online company out there.

Received product covered in DOG HAIR! Clearly been used and was second hand. Spoke to a customer adviser called Elysia. She offered to replace the item and eventually offered a 10% off full price items which anyone can use at any time if they know how (student etc.)

Despite sending pictures showing the damaged nothing else was offered even after expalining the situation once again.

Think twice before buying from here if something goes wrong they really don't care.

See my email below, i received only automated answers,
No consideration at all, very dissapointing.
Amsterdam
24 december 2014

Dear,

I have placed my order last Sunday with Express
Delivery. Shipment within 2 days, should have been
Delivered by now.

I haven not received anything yet.
What is the reason for the delay?

They were meant as Christmas gifts on
Christmas Eve.

Kind regards,
Erwin Pochman

Placed an order a few days ago and didn't receive a confirmation email. No big deal but I decided to follow up. Contacted customer service which can only be done via account or Facebook messenger. The messenger replies appear to be a bot which apologises and asks repeatedly for your email and order number.

They can't find my email or order number even though I have screenshot proof plus the transaction on my card.

If you look at their most recent Facebook post there are many unhappy people that don't have orders or have not receive refunds. It also looks like influencers have stopped promoting them as much. I wouldn't be surprised if they were about to go out of business.

I have reported to the ACCC and flagged the amount with my bank.

I would not be placing an order with them unless you want to go through this hassle.