ASOS

Ordered some smaller accessories 29th november 2014. Never arrived. Tried to contact them around 23th december, but the same automated email the other people here. I tried contacting again yesterday 6th january 2015 but it is still the automated reply. Not even sure if i can get a refund. Thanks for ruining my birthday and christmas, ASOS.

I ordered 2 items which should have been delivered by May 03 2017 at the latest. I chatted with an rep online through their chat window a few days ago and they advised me that there was a delay and the new delivery date was going to be May 19th. No reasons, no apologies, nothing. I just checked online for an update and noticed that the delivery date is now May 24th 2017. Hopefully, it'll get here within the year. If I had known that shipments take over a month, this order would not have been placed. By the time it comes, I won't need the sweater that's on order as it'll be summer. I'll never shop there again. This is my first experience with ASOS, I do a lot of online shopping and this is unacceptable.

Having ordered from Asos a few times before I believed them to be reliable so ordered a jacket from them. Unusually there was no tracking detail provided just a delivery date of 15th Nov. I didn't worry about it too much as delivery previously has been great.
15th November arrived... no jacket. Contacted customer services who have informed me that the item is coming by normal mail and I need to wait to 3rd Dec. Am fuming as this now means I have to spend time and money trying g to find an alternative and to make it worse, won't even be in the country when delivery is now due to arrive. Never again will I shop with Asos

After shopping at ASOS, I am not sure I can still dare to shop online. I bought a bunch of items from their websites, but some don't fit well. So shopped them back. I mailed back four items, they only refunded me three items. In total, they refunded me over 60$ less than I originally paid. I contacted them many times. They did not reply to my emails at all. This place, a thousands of NO, DO NOT SHOP THERE!

Such a good variety! Always end up having to spend ages trying to sort though what I can actually buy as I have so much in the basket. Some of the Asos branded stuff is so cute an afforfable. I've always had pleasent experience ordering from here, I recently ordered some bikinis for holiday using saver delivery and they were delivered within 3 days. Unfortunately I didn't suit them so had to send them back, but I was so impressed with how quickly they got back to me and sorted it out!

I'm so aggravated with these people From ASOS These people Will give you hell when your doing a return and trying to get your money back! A whole bunch of run around bull$#*!! They will tell you this is the day your money will be refund to you which bull $#*! and if you don't see it on your bank account they say wait till the end of the day or the next day keep making you run around I'm still fighting to get my money back from these dam thief $#*! people.

We ordered 5x£100 pound vouchers on the 8th December for delivery on Christmas Day. Nothing arrived... phone calls, emails, messages, a shambles! Got a message today saying they will look into it shortly. Vouchers given in order that our children could shop on the Boxing Day Sales. Unapologetic, unreliable, appalling customer service. NEVER again!

I was very worried about ordering from this company because of all the bad reviews. However, Nordstrom was sold out of several items I wanted which were ASOS brand. I was soooooo pleasantly surprised with everything I ordered. I have placed several order since then. Returns are effortless... Any trouble with returns or labels just talk to the chat line; they will help you right away. Everything I ordered was 100% cotton and excellent quality. I have no complaints whatsoever and will continue to shop with them. FYI, bottoms run true to size while tops run a little small in my opinion.

I am just going to review before I receive my items, because this is the worst service from a site I have ever experienced. My order took two days to process and then didn't ship until the next day, so now I have to wait even longer to receive it. They admit the problem is a technology error on their part, but I had to email them to get an update and get my order moving. Ridiculous. Get your site fixed!
Tracking website dosn't even say where my package is. Just says "In Transit"
Honestly now I will be surprised if the items I purchased will be of good quality after this. I was so excited to see cute maternity clothes at a very affordable price, but now I guess I will just pay the extra at Motherhood Maternity if it means my items will be shipped when ordered.
Never again and I will never recommend them to anybody.

I usually never write reviews but I am so disappointed and disgusted by ASOS. I ordered a package recently that contained at least 10 items (about $450). I never received my package, I contacted ASOS twice with my concern. They assured me that I would get a refund. I waited for about four days and received an email letting me know that my account had been deactivated and that they were refusing to process my refund.
If you order from ASOS you better hope that nothing goes wrong with your package, and that every item you order fits you perfectly or else you will be out of that money you just spent. My recommendation is to avoid ordering from them. Worst customer service I've ever encountered!

I am VERY angry about the customer service (or lack of) that is provided by Asos.
I ordered a dress online but the package that arrived was a completely different item. When i tried to call to get this sorted out i discovered that there is NO customer service number and basically the only way to get a customer service issue resolved is via email correspondence with customer service reps. My rep changed with each email i received which meant i had to relay the same details and information multiple times, which is not very accommodating to the customer. I am still working to get my money back or the actual item I ordered after 3 days of emails - they take about a day to respond. This could have been a 30 min phone call at most if they just had a f*cking number to call! I am never ordering from Asos again - guessing from the other reviews it will probably take months to resolve this - who knows if i will ever get that dress or my money back. $#*! ASOS!

WORST company I've ever experienced. It has now been over a month and still have not recieved my package or tracking number. They have no number or email for customer service and just some "live chat" that gets you no where. They tell you they arent authorized to give you a refund and that the "specialist team" will "investigate" and get ahold of you within 48 hours. Nothing ever happens. This business literally steals your money. I dont know what the next step is but they should not be able to get away with this.

Eye cream's rich and hydrating, I use it at night and it really improves my dry lines. It might be a little bit too rich if using during the day, especially if you are going to wear makeup. Just make sure to use a very small amount as it goes a long way.

Bought shoes online, supposed to be delivered by September 13th. Today is October 3rd and package still has not arrived. Asos can give NO information other than they are looking into it. Just to get them to email me took 3 separate emails and chat sessions. Now they are telling me to contact the post office to find out where it is?!? No. Will never order from them again. Good riddance.

I have been contemplating placing an order with ASOS for years, I noticed they had a special promotion code for Canadians for 15% off. I placed an order for 230$ and when I went to pick it up I had to pay 90$ in duties! When I got home I opened the box and everything was 2-3 sizes too big for me(even though I took the time to put my measurements in for the fit assistant.) I returned my order to ASOS for another 25$. I contacted customer service and they really don't give a $#*!. Extremely bad experience. Extremely bad service. I have lost 115$ and wasted my time.

I have ordered from ASOS several times. They have a good customer service, I'm ok with that. The delivery service most times delays but it's still not much of a problem for me. So I'm going on to say ASOS is an excellent online platform, it's been a good experience so far.

Having shopped with ASOS since it first began operating I am shocked at their rapid decline both in terms of customer service and delivery service.
After today's debacle I will never shop with them again. Once again next day delivery, for which I paid the annual premium, didn't happen and I was told to wait until 2nd July! What a joke. And I'm not allowed to cancel it because the item is with the courier. By the time it arrives I will be away on holiday!
Customer service via live chat is none existant to the point of rudeness.
It's worth noting that Hermes is their courier of choice...

1. Ordered goods and paid. Got order confirmation, then days later got an email saying order didnt gf through. Then items were sold out.
2. Attenpted to try again, purchase different items, tried to pay with PayPal- got error message saying it did not work. So paid with my card instead. Asos took money from both. Unable to contact them, no reply to my emails or facebook messages. Still not resolved over a week later. Worst online experience.
DO NOT TRUST THEM

I cant believe this i used to praise their delivery, style and price. So disappointed prices went up delivery sucks soooo bad EXPRESS is not express its a scam its says 3 days delivery when its actually over 1 week plus which is same as normal. When u complain your just chatting to robot

I ordered a outfit from here for a special event I received a notification that it could not be delivered no refund was given or any contact info on why my order couldn't be delivered after it had been shipped out.

Terrible costumer service!

I've made two separated orders 2 days apart to avoid custom fees, but they've send it together anyway so I have to pay extra 18% and talking about this to their costumer service was terrible experience. I asked why did they send it together but they just give me automatic answer and end the chat!

I order a next day delivery wish got postponed for 1 day. That's not an issue, so I waited and stayed home the the after. But the currier doesn't call me just leaves a note in my mailbox that I wasn't home. So I call and they tell me that he will leave my package in a box where I can collect it in the evening. No mail when the clock turns 00. So next day I contact ASOS, all of a sudden they ask me to wait for 7 more days so 9 days instead of 1. I obviously ask for a refund and they can keep the clothes. Custom supports tells me "I understand but I can't help you sorry" if custom support can't help the customers then Who can? I feel scammed of my money since I don't want ASOS clothes anymore, so be warned before placing your order.

I have ordered from this website several times, and every time I either face a delay or wrong order(size). Yet, the last time was even worse! I placed and order 2 months ago and still did not receive my items. They keep on telling me to wait until the mid of the month, end of the month and so on, but I did not receive my order yet, and lost my money! Now I do not even get a response to my emails!