Assurance Wireless

I just got off the phone a little while ago with some outsourced Indian customer service guy because I'd upgraded my Internet Connectivity in November because the regular android phone they provided me is so slow and crappy I hate using it, and all the correspondence I've received regarding the upgrade clearly states that the government subsidized upgraded service INCLUDES a new Smartphone, and yet I've not received one a whole month later! This guy acted smug, stating that is for new customers only" and said in 7 days I'd "get an update" from their "legal department" as if this "legal department" had a leg to stand on (which they don't). This is clear-cut breach of contract. Nowhere in the numerous marketing mailings previous, nor the two letters I received AFTER I upgraded did it state this is for new customers only. I did say to him that if people were to file a class-action suit Assurance Wireless would lose, and that I'm sure I'm not the only customer who has noticed this bait and switch they are trying to pull off. I said it would be best if they just honor the promise they made in writing numerous times than to suffer the humiliation of having the government conduct a probe and rescind the funds from them and possible legal action from customers. I told him that maybe some customers would fall for his lame excuse, but not me, as I know enough about the law to understand that they are false advertising and breaching an agreement. Attached are two letters I received both dated November 20th promising the new smartphone as part of the new upgraded package. One letter even goes so far as to remind me to activate the "new Smartphone" when I receive it and tells me instructions for how to set it up.

I think we all should call our members of Congress and report this, and file an official complaint with the Federal Trade Commission and the FCC (Federal Communications Commission).

I'd be happy to go with another company that does honor their agreements and have the government do a chargeback of all the funding they issued Assurance Wireless.

Assurance wireless is a bad phone sevice so plase go with they sevrice and scam too so do not go. And yea

I've had assurance wireless for years now. Every single phone they have sent me has not worked properly. Always something wrong. So I always called them and they would send me
"a new phone". NONE OF THESE SUPPOSETELY NEW PHONES WORK. THERE IS ALSAYS ALWAYS ALWAYS SOME PART THAT JUST WON'T WORK. HOWEVER, THIS YEAR THEY ARE COMPLETELY LYING AND PLAYING GAMES. SUPPOSETELY THEY WON'T REPLACE A PHONE THEY SENT ME LESS THEN 3 MONTHS AGO, SAYING THE WARRANTY HAS PASSED. THEY NEVER HAD 3 MONTH WARRANTY ON THESE STUPIT PHONES. THEY ARE INSISTING FOR ME TO PAY $39.99 IN ORDER FOR THEM TO SEND ME A PHONE. MIND U NONE OF THEIR PHONES WORK, SO EVEN IF I PAY, THERE IS NO GUARANTEE I'LL GET A GOOD WORKING PHONE. BUT THERE HAS NEVER BEEN A 3 MONTH WARRANTY. THEY ARE LYING THROUGH THEIR TEETH. THEY ARE ALL LOCATED IN PHILIPINES AND THERE IS NO WAY FOR ME TO CONTACT ANYONE IN USA. SEVERAL OF THEIR WORKERS PROMISED ME A NEW PHONE WITH NO CHARGE, GAVE ME ORDER NUMBER BUT THE PHONE NEVER CAME. WHEN I CALLED, THEY ARE SAYING THERE IS NO ORDER. I WANT TO SUE THIS COMPANY/PEOPLE. I AM FURIOUS. THEY DON'T DESERVE ANY STARS. NO STARS GIVEN.

IIN THE THREE MONTHS I HAD THEIR SERVICE, I HAD TO REPLACE THREE PHONES. SORRY SORRY PHONES. THE FIRST ONE LASTED THREE WEEKS. THE SECOND REPLACEMENT JUST TWO WEEKS. THE LAST ONE, TWO DAYS, aFTER THE LAST ONE, I REQUESTED TO CANCEL MY SERVICE SO I COULD GET A BETTER LIFELINE SERVICE FROM A MORE RELIABLE COMPANY. NOT ONLY SWERE THE PHONES SORRY, THE SERVICE WAS EVEN WORSE. THE SIGNAL FROM THE PHONE WAS SO WEAK, NO ONE I TALKED TO ON THEM, COULD UNDERSGTAND ME, BECAUSE THE SOUND WOULD GO IN AND OUT. AND IT SHOULD HAV E BEEN BEETER BECAUSE THE NEAREST CELL TOWER FROM MY HOME, WAS ONLY A FEW MILES AWAY. EVEN WHEN I WAS NEAr a a cell toweR IT WAS JUT AS BAD. WELL, I CANCELED MY SERVICE WIKTH THEM AFTER MY LAST PHONE WITH THEM, AND WENT WITH ANOTHER LIFELINE CArrier. IVE HAD my new phone a bout two weeks, and the service is reaklly good. Also the phone brand is a good national brand, that ive heard is a really good cell phone brand.

What is 7-10 business days? 7-10 business days from monday january 22nd is if i order a free phone i can wait until february 2nd 2018

Bought a phone couldn't get any service after so many tries.wouldnot refund my money gave me da run around

I received a phone and it is crap. Yes I am on ACP free phone program. But the worked for maybe a week and then started having major issues. Phone is super slow way glitchy and only works when it wants to. Won't call or text says number invalid and then I use my friends pone and call or text the same number with no issues. So what to do you wonder. Maybe call and get a replacement. Yeah lets do that shall we... call and well yeah you can get a new phone but you gotta either pay for new one or pay the shipping costs. Well I didn't ask for a broke $#*! phone nor did I break broke $#*! phone.couldnt pay for phone, that's why I got on ACP prorgrm from the start. Well now what they don't wanna wave the fee nor help in any way, b great customer service...Not! DO NOT GET THIS GO TO the other ACP service cause once you sign up for this one you can't just cancel service and go to the other one because you are no associated with this program and will not qualify for the other service.Now I'm stick with Broke $#*! phone DO NOT GET THIS GO TO the other ACP
DO NOT GET THIS GO TO the other ACP
DO NOT GET THIS GO TO the other ACP