Assurance Wireless

Signed up, was approved, received phone, didn't work as it was LOCKED and they could NOT unlock it. They sent me a SIM card in 2 days and of course that I KNEW would not work as it was the PHONE itself that was locked. Needless to say SIM card did not work! CS said they would immediately send me a new phone as I told them I am disabled and can NOT be without a phone as it is my lifeline! Well 3 weeks later and still NO PHONE...called CS and all she said was "it is in proces" could not tell me what that meant...no tracking # for new phone. Those reps that work for Assurance are in the Phillipines and they are programed to speak to you like they are ROBOTS! Can never get a straight answer and they repeat themselves over and over. I am 100% writing a letter to my Govenor regarding Assurance and how they treat myself and others, then, it's the BBB. What a shame they do this to us...no we are not paying for the cell phone or the service because most of us are DISABLED...I have worked my entire life however going thru the front winshield of my car changed my life, Assurance doesn't care! Not afraid of them, my name is Kristin Ahlberg from Florida and Assurance you really don't care.

I have read a number of reviews and the majority of people are not happy, however in most cases I think that the reviews are unfair and in a few cases quite amusing.

Let's start with the application process, it was easy, a few details and I am on medicare and on some national register so verification was pretty easy and effortless.

Once approved I received an email telling me that my phone would arrive within 7 to 10 business days. In reality I recieved my phone after only 5 days. Before the phone arrived I received an email telling me what my phone number would be and a usps tracking number.

I live in Ohio, I get 1000 minutes a month, unlimited text messages and 4.5 GB of data per month. This for me is plenty.

The phone I have received is a umx U693 CL. Is it a great phone? No! Was I expecting a great phone? Again No!

The phone is a basic smartphone, very basic, something that you would buy for cheap at Walmart, a good comparison, total wireless. It's not a great phone but at the same time its an ok phone.

This is a lifeline phone, it's not designed for long phone calls, watching movies, taking lots of photos etc, The purpose of the phone is to contact family or friends when needed for short calls, calling to schedule Dr and medical appointments and a little bit of data for basic apps.

So as a summary, and remember, your not paying for this and your not paying for service provided you stay within your limits. Don't have high expectations, if you have high expectations your going to be disappointed. I would suggest you find a good friend or family member to buy you a great phone and pay your bills. If you want something basic to make simple phone calls then this should work for you.

I would recommend once you get your phone set up, you go to settings, turn Mobile data OFF and only use it when you need it, That will save your data and will stop any unnecessary or unintended data usage. In addition, go to settings and uninstall and / or disable any apps that you are not going to use and that will save your battery.

In conclusion, the phone is basic and works for me and my needs.

Assurance wireless is good. Sometimes and awwway good. Ween they answerthephone.and restane my phone.

ZERO rating if I could post a ZERO rating assurance would get a ZERO from my experience with their customer service my ZERO rating would be highly deserved. If you have to get in touch with their customer service you would be better off texting a bot. All of the customer service inquiries will be answered by someone reading from a screen. I had to deal with a language barrier on every call. To me they just have to be call centers whose employees are extremely unknowledged and should not have been hired by assurance, that's if assurance even hires them. My inquiries weren't addressed and they all repeat themselves over and over again even though I told the person(plural)3 to 4x's that "you are not answering my question", and yet they stuck to not answering my question hence repeated attempts in letting them know that they were repeating the same thing over and over and over again, and letting them know that they weren't answering my question.
This wasn't just one instance, but numerous instances.
I decided to call and immediately ask for a supervisor. Good luck with that! The supervisor is just a title to the call centers. In no way was the supervisor any help, so I asked to speak to the so called supervisors supervisor. I was told that I would have to speak to top management. When I asked to speak to someone in top management I was told that there was no way for them to transfer me, and the customer service rep would have to send top management an email. WHAT! I told the supervisor to send a message to top management and have someone from top management give me a call. GOOD LUCK with that too! Stay away from this company, because if you have to call assurance you'll be assured a headache.

Assurance gives you unlimited data and text and talk but... It uses both your lifeline and ACP benefits.

They send a free phone that has an open lawsuit for inducing seizures. If you hold the phone in landscape mode (sideways) the glare it produces will cause an epileptic to seize with much less flashes per second.

I am an epileptic and called them about this the day I got the phone. They lied to me once a month for three months saying a phone would be shipped. Three months later the new phone has the same exact screen. But wait it gets better!

Schok Volt SV55
UMX U696CL

Both phones came with free MALWARE (Trojans and bloat ware) imbedded in the root files and connected to the ram so it only triggers when you use Google chrome. If you Google malware phones assurance wireless. There are many more listed

When I googled phones compatible with assurance wireless and paid $130 for one online because they were "out of stock" (they have been out of stock for 7 months) the phone even though it was the exact same make and model they sell. They refused to add it to their accepted IMIE list.

The upside is they use the same towers as T-Mobile. So if you have assurance wireless and you get decent service. You can port the number over to MetroPCS and use the exact same towers plus get a phone that works and you can see the screen.

It's a few dollars for porting the number over and a few for the sim card. Fortunately if you have an active number and port it over you get unlimited everything free and it only uses your lifeline.

ACP can now be used on your home internet and saves $30 a month. About the same cost of porting the number and buying the sim card.

The camera on both phones are a nightmare and for a clean photo it takes many many tries.

In summation: even though T-Mobile just bought assurance wireless. Assurance wireless is a scam distributing malware and garbage phones and robbing you and the government.

I am heading to MetroPCS now. Good luck and God bless.

Full on horrible experience. Got the phone and tried after it was activated and approved for EBB after may 12th. I read that these phone were pre installed with malware from China. I called and said I would like to use my own phone. They said only can use phone they sent and even couldn't buy one from them? So I transferred to SafeLink they mailed me sim and it works with my phone. My phone was still on and activated with assurance even though my lifeline was up and running and active with SafeLink. I called no less the 20 times. They would say my phone was off but my benefits is active with them fro ebb benefit and couldn't be removed are transferred. My unlimited data was having trouble at SafeLink. I called over and over again. They would say my phone off. But my phone was on and even got a call from bill collecter and prison asking for another persons name?. I reported to lifeline universal and made a formal complaint to FCC. They were shocked about the malware being pre installed and they still were using the same phones they suggest I report to a even higher unites states whistleblower company. I did get a call from assurance saying they are following up from FCC complaints. The last said my phone was still active because I didn't take my phone number with me to SafeLink? Crazy? I told her what customer service person said I could move my emergency broad band benefit. She denied that was true and said she apologized I asked about pre installed malware she just says oh we send then another phone. Of same model and company? Anyway she finally disconnected so now my phone is not answering. Finally it was a nightmare and hours no hours of calling there call center with Lange barriers. My account with SafeLink still shows pending emergency broad band data benefit. Because the issue never was resolved with transferring it to them from assurance. Even now ……

I was waiting for my 4th phone replacement and finally (HOPEFULLY) THEY CANCELLED MY SERVICE LIKE I WANT!

THEY HAVE LIED TO ME THEY HAVE CHEATED WITH ME AND THEY HAVE STOLE FROM ME THIS IS THE WORST COMPANY DO NOT USE THIS COMPANY!

It's scam scam scam don't purchase from them scam scam scam scam scam scam scam scam scam scam scam