Overview
Asurion has a rating of 4.7 stars from 11,742 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I dreaded going to get my phone looked at by the tech folks because I was completely frustrated with the phone service I have in rural Nevada. I have been a loyal fan of AT&T and find them harder to deal with these days. I went to the Asurion folks who listened & offered a possible solution to the problem. Change the SIM card to possibly improve phone service! Seems simple enough and now to get AT&T to assist. I was impressed by the tech's knowledge and provided excellent tech service. The clerk who I first approached was also very helpful. Excellent customer service from both.
That you so much for coming to my mom's rescue right at our home. My mom broke her screen on her phone & she was given the option to have the work done at home. That was a lifesaver for my elderly mom not having to leave home. She sometimes becomes overwhelmed completing tasks she's never done before. She was so relieved when the technician came to her.
I have never in my life had a customer service experience like this one. They were absolutely outstanding! Extremely kind and FAST! My phone was MANGLED and they had it fixed good as new in an hour and a half! I can't get over how nice everyone was and just how good at their jobs these gentlemen were!
You can either pick where you want to get it repaired or they can come to your house. Since I work at home, I took advantage of them coming to my house. It was fixed very quickly outside in their van.
My son's tablet a five years finally decided to not work anymore. Almost forgot I had insurance on it did everything online but couldn't get a replacement tablet because it was so old so I got a check to go buy a replacement for him that came in the mail within two business days. My son was very glad that he got his new tablet very quickly.
Super Pleasant I cannot remember the guy's name but he needs a raise you need to move him up in the company he is what every Asurion employee should strive to achieve he will make you lots of money never met such a nicer more experience professional person
From the time I walk in the store with a damage phone. The Store Rep. We're very friendly, professional & and a sense of humor. Gave me a time to return to pick up my phone. But I decide to come an 1 hr later. They text me exactly 1 hr stated my phone is ready. (I were already on my way). The Store Rep. Greet me with a smile & ask me for assistance. My phone is working awesome, better than b4. Looks brand new. I would come back not just for their awesome service, but friendly & SMILE. It goes a long way. Keep up the awesome work.
I can't believe i finally cracked a screen after over a decade of having cell phones. My last purchase, my seller recommended Asurion and I took it. Boy, did it pay off. I simply submitted a claim online, took my phone to Asurion recommended repair facility and within 2 hours had my repaired phone back, free of charge.
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- Nashville,, TN
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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