I used to love Athleta. I have spent thousands of dollars on their leggings. The same leggings I have ordered for years no longer fit. They keep making changes to their products; unfortunately, these changes are not making products better, they are making them worse! The exact same pair of lettings no longer fits me. I read other reviews complaining about this. In addition, their customer service is terribel. Off to Lulu Lemon I go.

Bag arrived open and one item was missing. They issued me a credit for the missing item.
I returned two items to store and didn't receive credit to my credit card. Customer service claimed the store returned the two items separately and hence credit went to my credit card as 2 separate credits. This is hogwash.
The credit on my receipt was for $273. And they claim they split the credits. The credit on the receipt is how it should post to my credit card.
They are apparently run some kind of scam operation. Don't order online from this company

I made a return on a gift card purchase and received a gift card back for the return. Tried to purchase something online but the gift card pin number was all messed up. I contacted the company and they told me I need to go to the store and get a replacement card. I'm not thrilled to have to go all the way to the store in order to make an online purchase. To make matters worse, the item I wanted to purchase was stolen out of my cart from another customer. Really? Athleta is losing one of their best customers.

Over priced and disappointed. The fabric is very thin, similar to a thin cotton tshirt with a lot of stretch. This is a quality beach cover, not a dress to wear for an event. You can see some undergarments under it. It shows every bump around your bra. This fabric is not like their quality skort! I returned it and shopped for a dress to wear for dinner that look like something other than a giant t shirt. It was true to size

After spending 30 minutes on chat to resolve receiving my order completely wrinkled and unwearable truly in a garbage bag the customer service, if you can can call it that, disconnected me when I tried to upload photos they requested.
This is one place that really needs to go out of business. Try ALO. They have much nicer casual wear and it's received in boxes, not garbage bags and if anything is wrong they are right on top of it.

I ordered two Be Free Knickers, size S. I was sent one Be Free Knicker, size S and one tote. So I had to call customer service, wait on hold, reorder the other Knicker, repackage the tote, and make a trip to the post office to mail back the tote. The replacement Knicker that was sent to me was size XS (the reorder email says XS and I guess I should've noticed that but how much of their job do I need to do?). I can squeeze into the XS and I am not going to waste any more time returning it to get what I actually ordered in the first place. This was a very disappointing experience and I will not be ordering from Athleta again. How about some attention to detail? How could an order of 2 of the same thing be turned into 1 and then something totally different? How could a replacement be turned into the wrong size? You've lost this customer but you might want to shape up before you lose more.

Marrissa was of no help and terrible at assisting me on the online chat today. She provided no information on instore or online coupons and when I asked about a student discount I had received in the last she told me there was not such thing and that stores have different discounts. I've gone to plenty and they all have given me a student discount. I'm disappointed with how she handled it and she cut me out of the chat abruptly during our discussion. These items are expensive and I will not be buying them since she was so rude and unhelpful. I think her I'd number should be provided so I can inform her superior. Very dissatisfied. During covid promotion of online purchases should be considered less contamination and should be promoted. I'm sad that she was so rude and unhelpful during these hard times. I guess profit is all they care about, definitely not customer satisfaction.

WORSE CUSTOMER SERVICE: I walked in the athleta store at Old Orchard mall for the first time to take a closer look at some leggings I liked on the window display. I walked around the store for a few minutes. I was thinking of trying the pants on and then I realized nobody greeted me. I went to the back to look at the sale rack and walked back to the pants I was thinking of buying and the sales person walked by and looked the other way as if I wasn't there. I then waited for the cashiers to finish their transactions one looked at me and didn't say anything. I got a little upset. I googled their store while I was there. I wrote an email about my experience while I was still there and still no-one came to see if I needed anything. I left the store thinking to myself I have been to worse places with better customer service. I'm Hispanic by the way. I don't know if this has anything to do with that. I will never go back to this place.