I received a very nice $55 reward for shopping at Athleta. I was excited because this was above what I needed to get a free $49 bra that I'd had my eye on. When I got there I saw another item that I liked, and I thought I'd treat myself since I was getting the bra for free. Once home with the two items, I realized my impulse buy was not going to work and that I needed to return it. That was ok though, I'd get my $70 back and even have some points left over. Upon arrival they only wanted to give me approximately half of my money back because they applied the rewards to both items instead of one. I was hoping for a simple adjustment that would apply the rewards to the one item I was keeping (as would have been the case if it was all that I bought). However, the clerk put me on with customer service who maintained that they would not give me all of my money back for my return. This was a bit infuriating because if I had not made an impulse buy in the first place and just purchased the originally coveted bra, I would not have had to give them any money at all. Unfortunately, now I still only have one item and they have my money. This is a backwards business choice and poor customer service. Essentially, I've been penalized for making (and returning) an impulse buy. My excitement about the company for rewarding me for my business turned quickly to disappointment. This will forever discourage me from making any purchases beyond my rewards in the future and honestly just discourage me from shopping at Athleta at all.

I've read a lot of reviews for Athleta--many are complimentary, but my experience was not positive even though the company's marketing and online communication would lead customers to believe it is. I ordered 4 items; was sent an email indicating all were shipped; was later sent an email that one item was not available... confusing... was sent an email that my order had been delivered. It hadn't been delivered... was told on the phone that if I wanted the items shipped again, I would have to either wait for another department to review my "case," or I could place another order and be charged again. They were unwilling to credit me despite the fact that I didn't have the first order. I found it really hard to understand both customer service representatives--not because they were not fluent in English, but because they fired off their rules and limitations so quickly I found myself asking them to repeat themselves.

I guess I just miss a time when -- as a customer -- it felt as though one's business was appreciated. This company is more interested in making its profit than pleasing the people who bring that profit in. Beware if there is a mix-up on your order. Judgement will not be in your favor.

I ordered online from Athleta and when I received my confirmation email and immediately noticed that the online computer system overwrote my current shipping and billing address with an address from 2 years ago. I called customer service immediately after seeing the incorrect address on the confirmation email, less than 5 minutes and worked with them for the next three days to attempt to get the order cancelled. They kept saying I think we were able to cancel it, but we cannot confirm that we can cancel the order. They did not get it cancelled. I now doubt whether they did anything. Do know that even though their system screwed this up. I was being charged for two orders, the one sent to the wrong address and the one sent to the correct address. After the three days and seeing shipment confirmation email addresses to the wrong address they offered to credit the first order for 30 days as long as the first order is returned. In my case, this meant I would have drive hours to an old address, pay tolls and apologize to the people who live there now to return items that should have never been shipped. This is ridiculous that they have such a poor online ordering system that has now caused me to have to be their customer service, quality assurance and return person and if they screw up the return, I will be charged the original order again! What exactly was I supposed to do if this had happened and we had moved out of state or across the country I asked them?! What it means, is that Athleta is expecting, you, the consumer, their customer, to pay for their mistakes!

I had an item in my shopping cart - was looking for another item and the item that I really wanted in my shipping cart was gone - HORRIBLE - what a complete waste of my time!

For the last four months I've tried to unsubscribe from both Athleta and Athleta Fit Pro emails. I have hit UNSUBSCRIBE on FOUR different occasions and STILL receiving emails. So then I called the number at the bottom of the emails.

On the FOURTH CALL I was ASSURED by a manager that I would be REMOVED from ALL emails. Guess what? I'm STILL receiving them!

On the FIFTH call I speak to another customer manager and she tells me that I need to CALL the STORE where I signed up for the Fit PRO membership. I call the store and of course they tell me they have nothing to do with the emails or control of unsubscribing.

This is ABSOLUTELY ridiculous! Can you explain this? Do you think I'll EVER shop with you AGAIN?

STILL not resolved!

The woman waiting on me was in attack mode and not al all understanding that I am paying her salary! Rude, demanding and only did the right thing after telling me it was a one time curtesy! Really!?!
I had bought two 89 dollar pants - go in the ext day to buy a blouse I like - they gave me 25% off - nice. So, of course I wanted the same curtesy for the very expensive sweat pants I had already purchased, so I went back with them and had the receipt.
I was treated as if I had robbed the store, EVERYTHING she said was RUDE and demanding. I COULD HAVE SIMPLY returned and REBOUGHT them!
Do they not realize how this effects their business, I am going to tell EVERYONE! Turned their bag inside out - as not to give them free advertisement!
FYI, In my town we have MANY stores to choose from!

Never depend on Athleta to ACTUALLY have in stock the merchandise you order online. Never depend on Athleta to be able to fulfill orders. Never depend upon Athleta Expedited Shipping---especially since they don't have the merchandise anyway yet Athleta will not give you a credit for the Expedited Shipping! Never believe that Athleta will send TIMELY notifications concerning merchandise shipping or notify you of their failure to have the merchandise (they wait to do that for a few days even though the order was to be "Expedited"). NEVER BELIEVE THAT YOU ARE A VALUED CUSTOMER AT ATHLETA EVEN IF YOU WERE ONE OF THEIR FIRST CUSTOMERS EVER & EVEN IF YOU HAVE THE ATHLETA CARD! NEVER EXPECT LOYALTY FROM ATHLETA. THERE ARE FAR TOO MANY SUPERIOR RETAILERS TO PUT UP WITH ANYMORE MISERY FROM ATHLETA. NORDSTROM ZELLA BRAND OF ATHLETIC CLOTHING IS SUPERIOR & NORDSTROM IS INTERNATIONALLY FAMOUS FOR OUTSTANDING CUSTOMER SERVICE.

I see so many ads about this brand and it's so annoying. I'm all about athletic apparel but the outfits suck. STOP or find another designer.