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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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La atención al cliente es excelente y el sistema de despacho y envío tambien muy eficiente
Muchas gracias
Using Alibaba provided a verifiable means to navigate the purchase of custom manufactured components. Unfortunately, the platform limits the total dollar amount that can be billed to a credit card which complicates final payment and incurs additional processing fees when making multiple payments.
May experience so far has been absolutely pleasant. With trade assurance I come buying with confidence. I have equally been fortunate to meet very trustworthy sellers.
Everything was managed very well for us.
We was everytime updated from Alibaba - so we was able to have a good contact from inquiry to delivery.
Thank you for very good cooperation.
I can highly recommend you to everyone.
J'ai passé du temps avec eux pour mon projet d'embalage. Ils sont toujours disponibles pour répondre mes questions et mes demandes. Rien à dire. Et je recommenderais à mes amis.
I find it extremely inconvenient that I can only use my account to a limited extent on my MacBook and iPhone. If I'm supposed to write reviews, I'm constantly expected to authenticate myself! Since I've already automatically signaled to my hardware that my password is saved, I expect the Alibaba app to utilize these capabilities as well. It's not user-friendly!
Alibaba offers a safe experience when sourcing products for business from China. Our experience has been one of professionalism: a seemless platform that enabled us a wide business scope to source what we were looking for.
Very professional and reliable shipping forwarder. Communication was clear, response time was fast, and the shipment arrived safely on time. Highly recommended for hassle-free international shipping.
I highly recommend the attention and service from Jesse and his company. He helped me choose the right products. His patience is truly remarkable. Thank you very much, Jesse. Rodrigo
Good experience delivered to my address from China in 6 weeks and 3 days in pristine condition well packaged freight only con but not for me as I'm good with mechanical things the owner Manuel was in Chinese unreadable to a English speaking person could be a problem for a new owner of less experience.
Battery was delivered at 70% charge so very happy for that.
Thank you so much Shirley Cao
Alibaba.une bonne expérience et pas mal de produits très intéressants.
Our experience was very positive. The order was completed through Alibaba Trade Assurance, communication was smooth, and the basketball uniform sets were delivered as agreed. Quality and design met our expectations, and the service was professional throughout. We are satisfied and would recommend this supplier to other buyers.
Nie wysyłają wszystkich zamówionych towarów i brak kontaktu
I prodotti di questo fornitore sono di ottima qualità, il servizio è stato veloce e cordiale, Gigi è davvero magnifica e ti segue in tutto fino allo scarico del tuo magazzino.
Sono davvero molto soddisfatto. Il rapporto a Lungo termine porterà i suoi frutti.
For the past 8 years i had very good experience buying wholesale from sellers. No bad experience and felt safe during the purchase process and delivery.
Alibaba's service is terrible. Customer service is unhelpful in resolving shipping issues. Alibaba Logistics uses UPS for shipping to my country, which is a fraudulent service in my country. I only received my package after a five-month long debate. UPS issued a fake Alibaba invoice that didn't match the invoice issued by Alibaba. As a result, the tax I had to pay was higher than the price of the item. My regret is that UPS obtained the fake invoice from Alibaba Logistics, but Alibaba customer service informed me that Alibaba Logistics did not issue the fake invoice.
I hope Alibaba Logistics can partner with EMS (China Post) in the future, especially for shipping to Indonesia. EMS is fairer in terms of cost and speed. Thank you.
Ottima navigazione sul sito. Qualche problema quando si deve inviare richiesta sarebbe opportuno per tutti gli articoli usare la possibilita acquista subito.
We received the samples on time. Communication was excellent.
We will determine our needs and place an order with this company.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.