AlibabaReviews 14,162

Alibaba's service is terrible. Customer service is unhelpful in resolving shipping issues. Alibaba Logistics uses UPS for shipping to my country, which is a fraudulent service in my country. I only received my package after a five-month long debate. UPS issued a fake Alibaba invoice that didn't match the invoice issued by Alibaba. As a result, the tax I had to pay was higher than the price of the item. My regret is that UPS obtained the fake invoice from Alibaba Logistics, but Alibaba customer service informed me that Alibaba Logistics did not issue the fake invoice.

I hope Alibaba Logistics can partner with EMS (China Post) in the future, especially for shipping to Indonesia. EMS is fairer in terms of cost and speed. Thank you.

These baskets are very cute and the quality is nice! I chatted with an employee before ordering because the listing did not specify the size of the baskets. She asked me what size I would like them to be. I told her 10" x 10". The baskets are smaller than I requested, and they measure 9" x 6". I think that must be the standard size, because they shipped immediately. I received my order in only 11 days, which is amazing! Overall, I am very pleased with my order!

I've been using Alibaba for my business sourcing, and it is hands-down the best platform for bulk orders. The variety of suppliers and the ability to negotiate directly with manufacturers is a huge advantage.

What I love most is the Trade Assurance feature, which gives me peace of mind knowing my payment is protected until I receive my goods. The interface is easy to use, and the RFQ (Request for Quotation) tool saves a lot of time when looking for specific products at competitive prices.

Shipping and logistics tracking are also very transparent. Whether you are a small business or a large-scale importer, Alibaba provides all the tools necessary to scale. Highly recommended for anyone serious about global sourcing! "

I placed an order for 945 cartons of gloves from a supplier on Alibaba (Shandong GD Technology Co., Ltd.). When the shipment arrived, only 910 cartons were delivered. The supplier later admitted in writing that they miscalculated the container capacity and never shipped the missing 35 cartons.

In addition to the short shipment, the products had multiple quality issues: inconsistent color, incorrect sizing, underweight gloves, and thickness below the supplier's own specifications. All evidence was documented with photos, videos, and measurements.

The dispute with Alibaba lasted five months. Alibaba repeatedly missed their own response deadlines, including long periods of silence, even though their policy states they will respond within three business days. The case was transferred between departments without explanation, and many of my submissions were ignored.

A major concern was that the supplier submitted evidence only in Chinese, even though the entire order and contract were in English. Alibaba accepted these Chinese‑language submissions without translation, which is unacceptable for an international trade platform and put me at a clear disadvantage.

The supplier also changed their explanations multiple times, including switching between CAD and USD amounts and later refusing to honor their earlier proposal because their "fiscal year had closed due to the New Year." Alibaba did not address these contradictions.

Despite clear evidence and the supplier's written admission, Alibaba's final offer was only a small discretionary credit, not a refund based on their published Trade Assurance terms.

Buyers should be aware that Alibaba's Trade Assurance may not provide the protection advertised, especially when dealing with missing goods or quality issues.