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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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There is nothing negative to say. Everything is to our satisfaction. Quality, communication, delivery time — everything gets 5/5 stars.
Alibaba is a very reliable platform for international purchasing, especially for technical and industrial equipment. The ordering process is clear, tracking is accurate, and Trade Assurance gives an extra layer of security when dealing with overseas suppliers. Communication tools are easy to use, and I always receive updates about shipment status and order progress.
My recent order arrived earlier than expected, and the platform made the entire process smooth and stress-free. Even when I haven't tested all the items yet, everything arrived well packaged and exactly as described. Alibaba continues to prove that it's a trustworthy and efficient marketplace for global business. Highly recommended.
The last time i sell a few products for my pv system, and the sellers friendly.
Alibaba Check it with sellers with full satisfaction, because last time i have a problem with UPS delivery!
Regards to all buyers
Mi experiencia con Alibaba ha sido muy buena en todos los sentidos.
Confío en que seguirá siendo así.
Muchas gracias y hasta la próxima vez.
Un cordial saludo.
Santiago Real
Minha primeira importação realizada com sucesso fornecedor atendeu as expectativas entrega rápida
After a fast confirmation of the order, an extremly polite person appreciated my buy, and when there was a minor delay on delivery, she (Coco), fixed it within 24 Hrs. Best service I have experienced.
Alibaba has a huge collection of products and good suggestions for products to look into for future trade.
Good communication and information related to orders. Every information needed on the order status is available from the Dashboard.
Due to errors in system look up for verification of EU VAT number some of my orders was billed including VAT, and it is very complex or alomost imposiible to find out how to get the VAT refund.
Elegí productos sin saber lo que esperaria, estoy satisfecho con la compra y desmpeño de productos
He realizado varias compras y he recibido los productos sin novedad. Pero Algunos productos no cuentan con fichas técnicas lo cual crea un problema al momento de pasar por la aduana el producto. Deben exigir más a los proveedores.
So far, the experience with Alibaba is up to expectations. I haven't done high volume or high price orders, but all the orders made till today, are to a standard and to a good quality. Communication is simple and the suppliers try to give their best in providing the best solution or materials to the customers.
J'ai été tres bien acceuilli et renseigné sur ma demande de renseignements pour un vttae. Walter a été tres réactif ma expliqué toutes les modalitées pour la commande et les reglements avec toutes les informations de suivi ainsi que des photos avant de l'expédition.
It has been at least 10 tears since I first bought on the Alibaba platform ---->>>> when I was scammed for my very 1st purchase and vowed never to comeback. I saw that they had changed their buyer-seller process with an assurance system. I reviewed the sellers and decided to negotiate with one. I finally received my very 1st purchase from their marketplace platform. I am very pleased with how my transaction worked out this time! I received the product within 10 days of placing the order.
Supplier is fast to respond to inquiries. They make sure your custom order is 100% accurate before ordering, Keeps customers updated with status all the way through delivery. Would recommend to everyone for their fashion needs!
The business was good and your response was on time and clear for my understanding, i will come back to do better business with you
Ho fatto degli acquisti su ALIBABA e mi sono trovato benissimo, i venditori sono molto cortesi e disponibili, rispondono entro le 24 ore. Il sito è di facile da utilizzare anche se non si è esperti.
Exceptional custom luggage supplier! Expert at logo printing, size adaptation, and design tweaks for bulk orders. Strict quality checks, export-compliant products, and reliable delivery—our long-term trusted partner.
Good market place to find the source of products and components and with the Alibaba stamp you can feel more sure and safe about the listed suppliers
EL PRODUCTO QUE COMPRE QUE FUERON 2 SE ATORAN DEMASSIADO Y TIENE QUE APAGAR Y VOLVER A ENCENDER EL APARATO POR LA PARTE DE ATRÁS YA QUE NO PUEDES ENCENDERLO DESDE EL CONTROL
EN SÍNTESIS NO LO RECOMIENDO ESTE APARATO ES UNA BASURA DEJEN DE ESTAFAR A LA GENTE
Excellent experience with Alibaba, very satisfied with their timely fashion communication and over all customer service. Thanks.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members