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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Due to the interface and ease of ability communicating with companies, I have found it extremely easy to find great products on Alibaba. I will continue sourcing through this marketplace.
I have been with the supplier for the last few years on ordered shipment.
Their MOQ could be a little high but after try out the 1st sample order, it was satisfactory
Since then I did not look for other supplier.
Un esperienza bella che da la possibilità di avere coltelli molto belli a prezzi molto interessanti.
Reliable supplier. On-time delivery and good communication, even after delivery. The product quality is very good and durable.
La experiencia ha sido muy buena, la primera vez que compro en Alibaba y pensé que era más difícil pero hablando con el vendedor se me hizo todo muy fácil. Recomiendo cualquier duda escribir siempre al vendedor.
Its good to be counitnue buying by Alibaba but ther is one let the suppluers chose the very good quiilietes to be shipping i faced with my iphone 17 pro ios but not updating data which now useless to use it its XS10 and 11 now these phone no more updating
Gute Kommunikation bei Bestellung und während der Lieferung, schnelle, gute und sichere Lieferung - jedoch ein kleiner Fehler ist an der Gitarre!
I give Alibaba 100 stars rating! I had the best experience with customer service, quality of the product and shipping was also a great experience.
I have been dealing with Dongguan Maike Electronic Co., Ltd for a number of years and they have been providing LCD's and keyboards for our fleet of student devices. I have been very happy with the service and quality of parts.
Iwas wait an tvset but doen't work. The remote control is not the same showed in the manual. It is impossible to get channels. I don't know if the problem is between the possibily to change o PAL o SECAM. The result is no clanels a t all.
Sorry
Tout c'est bien passé avec l'un de leur fournisseur, ma commande concernait un colis de 150kg et à bien été livré dans les temps
La atención al cliente es excelente y el sistema de despacho y envío tambien muy eficiente
Muchas gracias
Using Alibaba provided a verifiable means to navigate the purchase of custom manufactured components. Unfortunately, the platform limits the total dollar amount that can be billed to a credit card which complicates final payment and incurs additional processing fees when making multiple payments.
May experience so far has been absolutely pleasant. With trade assurance I come buying with confidence. I have equally been fortunate to meet very trustworthy sellers.
Everything was managed very well for us.
We was everytime updated from Alibaba - so we was able to have a good contact from inquiry to delivery.
Thank you for very good cooperation.
I can highly recommend you to everyone.
J'ai passé du temps avec eux pour mon projet d'embalage. Ils sont toujours disponibles pour répondre mes questions et mes demandes. Rien à dire. Et je recommenderais à mes amis.
I find it extremely inconvenient that I can only use my account to a limited extent on my MacBook and iPhone. If I'm supposed to write reviews, I'm constantly expected to authenticate myself! Since I've already automatically signaled to my hardware that my password is saved, I expect the Alibaba app to utilize these capabilities as well. It's not user-friendly!
Alibaba offers a safe experience when sourcing products for business from China. Our experience has been one of professionalism: a seemless platform that enabled us a wide business scope to source what we were looking for.
Very professional and reliable shipping forwarder. Communication was clear, response time was fast, and the shipment arrived safely on time. Highly recommended for hassle-free international shipping.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.