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AlibabaReviews 14,210

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,359
value
1,338
shipping
1,332
returns
776
quality
1,312
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Instant Feedback

202 reviews

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Maryland
1 review
0 helpful votes
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Great Experience
January 30, 2026

Due to the interface and ease of ability communicating with companies, I have found it extremely easy to find great products on Alibaba. I will continue sourcing through this marketplace.

Date of experience: January 30, 2026
Malaysia
1 review
0 helpful votes
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Felt filters
January 30, 2026

I have been with the supplier for the last few years on ordered shipment.
Their MOQ could be a little high but after try out the 1st sample order, it was satisfactory
Since then I did not look for other supplier.

Date of experience: January 31, 2026
Italy
1 review
0 helpful votes
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Una bella scoperta
January 30, 2026

Un esperienza bella che da la possibilità di avere coltelli molto belli a prezzi molto interessanti.

Date of experience: January 30, 2026
Poland
1 review
0 helpful votes
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Reliable supplier. On-time delivery and good communication, even after delivery. The product quality is very good and durable.

Date of experience: January 30, 2026
Spain
1 review
0 helpful votes
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Muy buena compra
January 30, 2026

La experiencia ha sido muy buena, la primera vez que compro en Alibaba y pensé que era más difícil pero hablando con el vendedor se me hizo todo muy fácil. Recomiendo cualquier duda escribir siempre al vendedor.

Date of experience: January 30, 2026
Saudi Arabia
1 review
0 helpful votes
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Its a good as buying by alibab
January 30, 2026

Its good to be counitnue buying by Alibaba but ther is one let the suppluers chose the very good quiilietes to be shipping i faced with my iphone 17 pro ios but not updating data which now useless to use it its XS10 and 11 now these phone no more updating

Date of experience: January 30, 2026
Austria
1 review
0 helpful votes
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Bestellung von Jazzgitarre
January 30, 2026

Gute Kommunikation bei Bestellung und während der Lieferung, schnelle, gute und sichere Lieferung - jedoch ein kleiner Fehler ist an der Gitarre!

Date of experience: January 30, 2026
Arizona
1 review
0 helpful votes
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CEO of Uniquenezz by Lola
January 29, 2026

I give Alibaba 100 stars rating! I had the best experience with customer service, quality of the product and shipping was also a great experience.

Date of experience: January 9, 2026
Australia
1 review
0 helpful votes
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I have been dealing with Dongguan Maike Electronic Co., Ltd for a number of years and they have been providing LCD's and keyboards for our fleet of student devices. I have been very happy with the service and quality of parts.

Date of experience: January 30, 2026
Italy
1 review
0 helpful votes
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Tvset doen't work
January 29, 2026

Iwas wait an tvset but doen't work. The remote control is not the same showed in the manual. It is impossible to get channels. I don't know if the problem is between the possibily to change o PAL o SECAM. The result is no clanels a t all.
Sorry

Date of experience: January 29, 2026
France
1 review
0 helpful votes
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Jean de France
January 29, 2026

Tout c'est bien passé avec l'un de leur fournisseur, ma commande concernait un colis de 150kg et à bien été livré dans les temps

Date of experience: January 29, 2026
Mexico
1 review
0 helpful votes
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Excelente servicio
January 29, 2026

La atención al cliente es excelente y el sistema de despacho y envío tambien muy eficiente
Muchas gracias

Date of experience: January 29, 2026
Massachusetts
1 review
0 helpful votes
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Using Alibaba provided a verifiable means to navigate the purchase of custom manufactured components. Unfortunately, the platform limits the total dollar amount that can be billed to a credit card which complicates final payment and incurs additional processing fees when making multiple payments.

Date of experience: January 29, 2026
GB
1 review
0 helpful votes
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Safe market place.
January 29, 2026

May experience so far has been absolutely pleasant. With trade assurance I come buying with confidence. I have equally been fortunate to meet very trustworthy sellers.

Date of experience: January 29, 2026
Germany
1 review
0 helpful votes
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Very good Cooperation with Seller
January 29, 2026

Everything was managed very well for us.
We was everytime updated from Alibaba - so we was able to have a good contact from inquiry to delivery.
Thank you for very good cooperation.
I can highly recommend you to everyone.

Date of experience: January 29, 2026
France
1 review
0 helpful votes
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Super service!
January 29, 2026

J'ai passé du temps avec eux pour mon projet d'embalage. Ils sont toujours disponibles pour répondre mes questions et mes demandes. Rien à dire. Et je recommenderais à mes amis.

Date of experience: January 29, 2026
France
1 review
0 helpful votes
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Tres bonne livraison
January 29, 2026

Je pense commander un tracteur, car mon expérience et positive.

Date of experience: January 29, 2026
Germany
1 review
0 helpful votes
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Very cumbersome software
January 28, 2026

I find it extremely inconvenient that I can only use my account to a limited extent on my MacBook and iPhone. If I'm supposed to write reviews, I'm constantly expected to authenticate myself! Since I've already automatically signaled to my hardware that my password is saved, I expect the Alibaba app to utilize these capabilities as well. It's not user-friendly!

Date of experience: January 29, 2026
Australia
1 review
0 helpful votes
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An excellent B2B Marketplace.
January 28, 2026

Alibaba offers a safe experience when sourcing products for business from China. Our experience has been one of professionalism: a seemless platform that enabled us a wide business scope to source what we were looking for.

Date of experience: January 29, 2026
Bangladesh
1 review
0 helpful votes
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Goode shipping
January 28, 2026

Very professional and reliable shipping forwarder. Communication was clear, response time was fast, and the shipment arrived safely on time. Highly recommended for hassle-free international shipping.

Date of experience: January 29, 2026

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2095