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AlibabaReviews 14,178

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,359
value
1,337
shipping
1,332
returns
775
quality
1,312
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Instant Feedback

202 reviews

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Mexico
1 review
0 helpful votes
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Excelente servicio
January 29, 2026

La atención al cliente es excelente y el sistema de despacho y envío tambien muy eficiente
Muchas gracias

Date of experience: January 29, 2026
Massachusetts
1 review
0 helpful votes
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Using Alibaba provided a verifiable means to navigate the purchase of custom manufactured components. Unfortunately, the platform limits the total dollar amount that can be billed to a credit card which complicates final payment and incurs additional processing fees when making multiple payments.

Date of experience: January 29, 2026
GB
1 review
0 helpful votes
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Safe market place.
January 29, 2026

May experience so far has been absolutely pleasant. With trade assurance I come buying with confidence. I have equally been fortunate to meet very trustworthy sellers.

Date of experience: January 29, 2026
Germany
1 review
0 helpful votes
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Very good Cooperation with Seller
January 29, 2026

Everything was managed very well for us.
We was everytime updated from Alibaba - so we was able to have a good contact from inquiry to delivery.
Thank you for very good cooperation.
I can highly recommend you to everyone.

Date of experience: January 29, 2026
France
1 review
0 helpful votes
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Super service!
January 29, 2026

J'ai passé du temps avec eux pour mon projet d'embalage. Ils sont toujours disponibles pour répondre mes questions et mes demandes. Rien à dire. Et je recommenderais à mes amis.

Date of experience: January 29, 2026
France
1 review
0 helpful votes
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Tres bonne livraison
January 29, 2026

Je pense commander un tracteur, car mon expérience et positive.

Date of experience: January 29, 2026
Germany
1 review
0 helpful votes
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Very cumbersome software
January 28, 2026

I find it extremely inconvenient that I can only use my account to a limited extent on my MacBook and iPhone. If I'm supposed to write reviews, I'm constantly expected to authenticate myself! Since I've already automatically signaled to my hardware that my password is saved, I expect the Alibaba app to utilize these capabilities as well. It's not user-friendly!

Date of experience: January 29, 2026
Australia
1 review
0 helpful votes
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An excellent B2B Marketplace.
January 28, 2026

Alibaba offers a safe experience when sourcing products for business from China. Our experience has been one of professionalism: a seemless platform that enabled us a wide business scope to source what we were looking for.

Date of experience: January 29, 2026
Bangladesh
1 review
0 helpful votes
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Goode shipping
January 28, 2026

Very professional and reliable shipping forwarder. Communication was clear, response time was fast, and the shipment arrived safely on time. Highly recommended for hassle-free international shipping.

Date of experience: January 29, 2026
Chile
1 review
0 helpful votes
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EXECELENT PROVIDER, FAST RESPONSE
January 28, 2026

I highly recommend the attention and service from Jesse and his company. He helped me choose the right products. His patience is truly remarkable. Thank you very much, Jesse. Rodrigo

Date of experience: January 28, 2026
Australia
1 review
0 helpful votes
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Happy little bee owner
January 28, 2026

Good experience delivered to my address from China in 6 weeks and 3 days in pristine condition well packaged freight only con but not for me as I'm good with mechanical things the owner Manuel was in Chinese unreadable to a English speaking person could be a problem for a new owner of less experience.
Battery was delivered at 70% charge so very happy for that.

Thank you so much Shirley Cao

Date of experience: January 28, 2026
Australia
1 review
0 helpful votes
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I'm very happy to be able to contact companies via Alibaba. Connecting with other suppliers is detrimental to the evolution of ideas and the growth of businesses.

Date of experience: January 29, 2026
France
1 review
0 helpful votes
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Excellente expérience
January 28, 2026

Alibaba.une bonne expérience et pas mal de produits très intéressants.

Date of experience: January 28, 2026
Pakistan
1 review
0 helpful votes
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Excellent Quality & Reliable Service
January 28, 2026

Our experience was very positive. The order was completed through Alibaba Trade Assurance, communication was smooth, and the basketball uniform sets were delivered as agreed. Quality and design met our expectations, and the service was professional throughout. We are satisfied and would recommend this supplier to other buyers.

Date of experience: January 28, 2026
Poland
1 review
0 helpful votes
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Zakup towarów
January 28, 2026

Nie wysyłają wszystkich zamówionych towarów i brak kontaktu

Date of experience: January 28, 2026
Italy
1 review
0 helpful votes
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All Perfect
January 28, 2026

I prodotti di questo fornitore sono di ottima qualità, il servizio è stato veloce e cordiale, Gigi è davvero magnifica e ti segue in tutto fino allo scarico del tuo magazzino.
Sono davvero molto soddisfatto. Il rapporto a Lungo termine porterà i suoi frutti.

Date of experience: January 28, 2026
Israel
1 review
0 helpful votes
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For the past 8 years i had very good experience buying wholesale from sellers. No bad experience and felt safe during the purchase process and delivery.

Date of experience: January 28, 2026
Indonesia
1 review
0 helpful votes
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FAKE INVOICE on delivery
January 27, 2026

Alibaba's service is terrible. Customer service is unhelpful in resolving shipping issues. Alibaba Logistics uses UPS for shipping to my country, which is a fraudulent service in my country. I only received my package after a five-month long debate. UPS issued a fake Alibaba invoice that didn't match the invoice issued by Alibaba. As a result, the tax I had to pay was higher than the price of the item. My regret is that UPS obtained the fake invoice from Alibaba Logistics, but Alibaba customer service informed me that Alibaba Logistics did not issue the fake invoice.

I hope Alibaba Logistics can partner with EMS (China Post) in the future, especially for shipping to Indonesia. EMS is fairer in terms of cost and speed. Thank you.

Date of experience: January 28, 2026
Italy
1 review
0 helpful votes
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Buona esperienza
January 27, 2026

Ottima navigazione sul sito. Qualche problema quando si deve inviare richiesta sarebbe opportuno per tutti gli articoli usare la possibilita acquista subito.

Date of experience: January 28, 2026
Germany
1 review
0 helpful votes
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Sample order
January 27, 2026

We received the samples on time. Communication was excellent.

We will determine our needs and place an order with this company.

Date of experience: January 28, 2026

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2095