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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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El sitio es bueno en su diseño, con facilidad para la compra y el intercambio entre los clientes y los proveedores. Tiene buenos precios y un sistema muy bueno de proteccion a las compras. Ademas cuenta con muchas alternativas y rango de precios y calidades.
Happy with the Alibaba, but not the product. Came faster than expected. Good communication, The Android box and remote were quite substandard and hard to operate due to a disappearing cursor. After four hours of pulling hair I gave up and I'm no novice.
I like working with this team, they are always available to work with me and are very very helpful. I have had multiple deals with them and will continue to do business with them. They are trust worthy
Product never delivered – supplier broke contract - No support from Alibaba Trade Assurance
I placed an order through Alibaba with supplier Shandong Msang Machinery Co., Ltd. on 2025-05-17. Now, 8 months later, still no delivery.
Despite full payment and repeated follow-ups:
The product was never delivered
The supplier provided inconsistent and misleading explanations, several false promises of promised delivery by a certain date that never happened. All without action from Alibaba.
Fake shipping documents were shared by seller - No action from Alibaba.
Promises of resolution were made multiple times and not kept
After more than 6 months of dispute, there has been no delivery and no refund.
Even though the seller shared only fake shipping documents - Alibaba accepts the seller invoking force majeure, blaming customs when the seller has not even fulfilled its obligations on valid shipping documentation.
If Alibaba accepts fake documents as proof, no buyer is safe on the Alibaba platform.
This is not a misunderstanding or a logistics delay — it is a clear failure to fulfill a paid contract. I'm posting this to warn others to be extremely cautious when dealing with Alibaba.
Second purchase, and trust me the amount is around 6k in total
So im absolutely confident in all alibaba involved actors matters etc
From the sellers to the delivery, passing trough comunications payment … its all a premium experience
And of course the prices and the goods, no match elsewhere
Alibaba like i salid, is still the king of e comerce
Vendedor de confianza. Funciona perfectamente
The seller is reliable. They fulfilled all my requirements without any issues. They also accepted the return of the defective products. I highly recommend them.
Sn phm tt! Tuy nhiên phí vn chuyn tăng cao & hi quan quá phc tp! Có th s không tip tc mua na...
The purchase itself went very smoothly and quickly. The lady at the store provided very good instructions and explained what I needed to do. Service was very quick.
좋은 제품이나 신규 제품을 추천해줘서 판매량을 늘릴수 있었습니다
담당자가 친철하고 불만사항이나 필요사항을 얘기하면 최대한 지원해 줍니다
The FNIRSI oscilloscope arrived in perfect condition and exactly as described.
I appreciate your professional support, clear communication, and prompt assistance throughout the entire ordering process.
The product quality meets expectations, and the buying experience with FNIRSI was smooth and reliable. I would definitely consider buying from them again in the future.
He comprado un par de cosas por aca y en general la experiencia fue buena y las compras llegaron a tiempo y según lo solicitado
My experience with Alibaba was very good. The ordering process was smooth, payment was secure, and tracking information was clear. Delivery was fast and the items arrived in perfect condition. Overall, a reliable platform for international purchases.
The site is easy to navigate. Great sellers I purchased from and great product I got. Wasn't able to get machines like this in the US. Shipping time was much shorter than anticipated. Couldn't be happier!
The site always tries to keep the trust for both buyers as well as sellers. It was a great experience to use this platform. Thanks
Before I made 1st purchase on Alibaba, I was doubtful on many things. All in all, I am skeptical if Alibaba is committed to protect buyers. However, after my first buying experience on Alibaba I am completely convinced. I will definitely consider looking more stuff on Alibaba as well as recommend it to my friends, especially those who are still doubtful trading on Alibaba platform.
Your platform gives us a chance to access to the products that we need with alternative suppliers. It is an excellent service which enables us to chat with the suppliers. Your insurance policy for after sale problems protected me against the unqualified products. I highly appreciate your protection.
I have very good experience with Alibaba. I really appreciate the option of refunds and the high level of protection against fraud. In all cases where I was clearly in the right, Alibaba supported me and actively worked with me to resolve the issue. Their support team handled the problems intensively and fairly.
At the same time, it is very important to choose the right sellers and manufacturers. Occasionally, some suppliers may offer products that do not fully meet the promised quality or required specifications. That is why it is always necessary to carefully verify sellers on the Alibaba platform — for example by asking detailed questions, requesting photos, and asking for videos directly from the production process.
From my personal experience, I achieve the best results with sellers who already have good reviews. However, it is essential that these reviews come from real customers and include real product photos or videos. This is a key factor for me when deciding whether to start cooperation with a particular seller. The number of positive reviews a seller has is also very important to me.
Overall, after nearly eight years of using Alibaba for both private and business purposes, I can confidently recommend the platform. I have always found what I needed at a very good price and with quality comparable to products available in Europe. As mentioned, selecting reliable sellers is essential, but otherwise Alibaba works smoothly and reliably, and from my point of view, I can fully recommend it.
The product quality is very nice and exceeded my expectations. I am very thankful to Miss Annie Liu for dealing with my order professionally and with great support. I am very satisfied with this job and the overall service.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members