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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Absolutely brilliant service, the seller on the chat not was extremely patient, knowledgeable and professional. Shipping was supper quick and cheap to the UK. Could not praise the company, service and products highly enough, thank you, will be back soon :)
Werk zeker alleen via alibaba en niet via whatsapp, deze is verzekerd op goede service. Heb ander bestelling en is zever en na 4 maand nog steeds geen levering. ss.international vooral brett stuwart is zo fake.
We have cooperated for 8 years and the service has been very good. The reply is very fast, almost in seconds. The delivery is very fast, especially urgent orders can be prioritized for delivery. Good quality always.
Good communication and very professional supplier.
The seller was responsive, patient, and helped me throughout the order process, including customization details.
Production is currently in progress and everything is going smoothly so far.
I'm satisfied with the service and looking forward to receiving the final products.
I received my ink shipment on time. The ink quality is excellent, with colors matching the original ink perfectly. I am using it on both Epson and Canon photographic series printers, and the performance is very good.
Overall, a reliable supplier with good quality products and smooth service. Recommended on Alibaba.com.
Lo montato molto semplice si vede perfetto molto buono lo consiglio di comprarlo.
I've talked with many sellers on all the platform, but none have communicated as well or responded as quickly as Alibaba. I believe communication is the most important part of any business deal, and they understood exactly what I wanted, which made the whole process very smooth and reassuring. I plan to continue working with them. You can also trust the quality of their bags!
I had a book printed and found the experience going through Alibaba was seamless. From selection of a printer through to the payment process was made easy and there was never a want for extra information.
My experience using Alibaba to source hydrogel screen protectors has been largely positive. I was able to connect with fantastic suppliers, like Mia Qin, who offer professional service and high-quality products that my customers love.
However, from a user experience perspective, I think the platform has some room for growth. The mobile app interface can feel a bit cluttered when trying to compare multiple quotes side-by-side, and I would love to see more standardized/transparent shipping estimates earlier in the browsing process. Despite these minor navigation hurdles, it remains a vital tool for my business, and I am satisfied with the results.
今回初めての商談ですがやり取りもスムーズにできました。試作品の仕上がりもよく、支払いも安心安全にできました。とても満足しています。
Entrega en tiempo y forma, un tanto complida la comunicacion ya que comence hablando con un interlocutor que luego cambio y no fue tan atento como el primero.
I am very satisfied with my order on Alibaba. The ordering process went smoothly and the delivery was fast. The massage gun impresses with its excellent quality, sits well in the hand, and is very effective for muscle relaxation. The variety of attachments and the long battery life make it a truly great product. Alibaba's customer service was friendly and helpful. I can highly recommend both Alibaba and this massage gun without any reservations. 5 stars!
I like using Alibaba.com and have ordered for both business and personal uses. Every time I have needed customer service to step in and resolve an issue, they have been responsive and quick to resolve. Quite a variety of items to select from and fair prices. The sellers I have dealt with have all been able to communicate in the language I wanted (English) with nothing lost in translation. They are also fair and upfront about the pricing and fees.
'm very impressed with the sales representative Ms Eve Wu. She is so knowledgeable with her products, and able to advise me that i was buying duplicatings as some parts were already included in other bigger components. She's fast in responding, and knowledgeable with my country's import requirements. In the end, based on her recommendation, i bought all the correct parts, no double buy, quality stuff, received all parts within a week from China, no issue during import to my country, and it was a perfect deal. Really appreciate her effort in following thru til i received all parcels. That's the kind of perfect sales rep that every buyer wish for!
Respect le temps. Service très bien faite
I love this app. Love the guaranteed system that guarantees you will receive your product or your full money refund if needed. Definitely recommend this app to anyone looking to not get scammed and looking for good price good quality and all-around good, fast shipping products. I would like to thank the Alibaba group for this great app.
Overall good experience. The one issue I have is not being able to complete my tax exempt status. All information submitted, business profile shows tax exempt status verified but can't get the tax removed. NO GOOD WAY to get customer service help. You can elect to go insane with bots asking the same questions over and over or... giving up for this order. Can't continue this way--may or may not go back again. Vendor was stellar and couldn't have asked for better product and service.
ürünü teslim aldim. Ürün süper paketleme süper
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members