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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Mi primera experiencia y estoy super encantada y agradecida
I had a great experience using Alibaba. Communication with the supplier was clear and responsive, pricing was transparent, and the overall process was smooth from start to finish. The platform made it easy to compare options, ask questions, and move forward with confidence. I would absolutely use Alibaba again for future sourcing and manufacturing needs.
Shopping through Alibaba has been truly wonderful. All the suppliers I have worked with have offered excellent quality products and services, always meeting the standards I need for my operations. Thanks to this platform, I have been able to achieve very fruitful business deals, building successful results and long-term commercial relationships. The trust, professionalism, and efficiency of the suppliers have made every transaction safe and rewarding.
Dokonując pierwszych zakupów na ALIBABA obawiałem się że sobie nie poradzę. Bo nie znam języka. Ludzie z którymi pisałem zamówienia bardzo mi pomogli i są bardzo uczciwi jestem mile zaskoczony.Dziękuję Janusz z Polski 16.*******r
Excellent from start to finish. Communication was clear, turnaround was quick, and everything was delivered exactly as promised. Highly recommend.
Se notan que están a la última en negocios de venta, te a tienen rápido con toda clase de explicaciones excelentes
I have now Put Trust on This Platform after buying more Products and Get them on time, i see that Seller here are Professional, and my money are secure, also Business is runing smooth without wasting time and Money to come in China, thank you Alibaba Team and Seller
Very pleased with the quality of the golf shirts — excellent fabric, comfortable fit, and well-crafted finishing. They look great on the course and feel durable for regular play.
Very positive experience with the website. RFQ option is well designed and makes the process very easy to obtain quotes. Suppliers provided excellent service and very high quality products.
Excellent experience throughout. From first communication to manufacture, production, shipping and customer service. Highly recommend.
Great service. Was always informed what was going on with orded and when to look for it. I know well will be getting some more orders soon. Already looking.
I have placed orders for a number of items. So far all the Customer service for all the product have been very good. Very professional replies and good information. Product knowledge is also generally good - some much better than the others - like my most recent purchase of pickle paddles from Shenzhen Haiguo Mingtu Technology Co., Ltd. This customer service rep was most excellent. Displayed excellent product knowledge and was able to meet all my needs despite my order being small
Le vendeur a été parfait. La livraison parfaite. Les montres sont superbes. Recevez mes remerciements. Cordialement.
Danica is fantastic to work with; it started a little rough, but in Danica's defense, I'm pretty cautious on my first shipments. Even still, she was very patient, kind, and understanding. Every time it was listed that they were open for business, Danica was always available and working.
The items I ordered were perfect and of higher quality, as you can see in the images. We're already working on our second shipment, and I'm telling you, she is on top of her game!
I highly recommend Danica for all your Gel squirter needs. You won't regret it!
Thank you again, Danica!
Cheers!
My experience was very good and I received many responses from my inquiry. I am happy with the outcome and will shop on Alibaba again.
The 60 tables we purchased from China are of high quality. The company Jiaxing Moon Import & Export Co., Ltd. and the seller, James Tong, was very efficient, and the packaging was very professional, so they arrived safe, clean, and ready to use. We recommend this product because the service was very professional and the price was excellent. Of course, the local tax in Puerto Rico is very high; however, even so, the total price is lower than any offer in the United States. Thank you to the factory for sending us such a good product, which we needed for a public school on our island.
Riesiges Produktsortiment.
Freundliche und Professionelle Beratung durch die Unternehmen.
Einfacher und schneller Bestellvorgang und Abschluss.
I ordered goods on Alibaba but the supplier failed to send the goods to me. Alibaba refunded my money after submitting the evidence.
SOME SELLERS ON HERE ARE VERY DECEPTIVE OF THE PRICE AND QUALITY, SELLING VERY HIGH PRICE REPLICA DEVICES AND GOODS, AND WHEN YOU CALL THEM OUT THE BLOCK, YOU AND ALWAYS POSTING FAKE SPECS AND CHARGING HIGH PRICES. I THINK ALIBABA SHOULD PUT SOMETHING INTO PLACE FOR THESE SELLERS TO POST THE REAL, TRUE SPECS OF THE SOFTWARE AND HARDWARE USED IN THESE DEVICES. IT'S RIDICULOUS...
It is my very first order on Alibaba and the experience was smooth. The good were dispatched quickly, I was kept in the loop and the package arrived on time.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members