Audible

Ok, maybe its me but Audible saved my life. I have been listening to Books on Tape since the 1980s. I do not listen much entertainment but instead chose to use my time to expand my mind and enhance my weapon to engage in the battle that is life.

I have learned new skills, achieved personal goals, and improved both my family and love life. I do not know how to put a value on all of that, but I do know that it has been valuable.

As a long-time Audible subscriber, I have had nothing but good experiences with their services. The best thing that I can say for Audible is that I encouraged all of my children and extended family to join also.

For those who have had issues with their services all I can say is patience & persistence, its what I teach my children and those I love

I signed up for the free trial on their Canadian site, cancelled before the month was up, thought everything was fine. Just found out I've been getting charged by Audible in USD every month - I checked their American site and it says I have an active account there, created the exact same day as my Canadian one. This is so sketchy, I did not create an account on their American site. Wish I'd read these reviews before signing up for the trial.

When I first joined I loved it. Now it's horrible. It's a real hassle to return books. Due to eye disease I can no longer read so I listen to them. I was told I can no longer exchange books because I return to many.

I thought i was the only one being scammed and NO! I am not. How is Amazon letting this happen? I already blocked one debit card because of this company and lo and behold. They charged the next one on my credit card! I have now gone and cancelled my membership though I had no idea how became a member in the first place but just remembering browsing some of their titles and maybe had agreed to some free trial membership ages ago. Just maybe! Now that I have cancelled my membership on their site, I am really hoping it had worked but reading so much about these guys, I am hoping that was the last I dealt with them

I actually really liked Audible. I'm a big book listener. But I canceled my account like over a year ago now, because I had so many books in my library it would take me a year to get through them all. After canceling, I noticed for about 3 or 4 months I was charged the monthly fee when I looked through my bank account. Annoying yes, but I contacted them and they refunded me. All is good right? Wrong. They started charging me again monthly and I just noticed it. They have charged me the last several months even though when I go to log in it says I don't have a subscription! Now I have to waste my time and contact them again to refund me. And who knows if they'll just keep doing it. I don't know what kind of scam they're trying to pull, but this is a disgusting business practice and they clearly don't value honesty and transparency. This isn't just a one time thing, it's happened twice to me and according to other reviews, it's regular practice for this company.

I had an account with Audible but recently canceled my membership. At the time of my membership I had four credits. Unbeknownst to me when you cancel you lose your credits. Audible does not go out of their way to tell you this but if you look at the fine print they do have this posted. I won't ever use their services again!

Previously I had contacted customer service and the lady was very helpful, even remote connecting to my pc to solve the issue. I've always been happy with the service. On this occasion I contacted customer service with a technical problem and the rep hung up on me rather than deal with the issue. His manager basically tried to pass the issue on to a 3rd party. I was really disappointed.

Signed up for a 30 day trial with two free audiobooks through a promotional email I received. Worked well enough, picked out two books, thought about maybe even continuing the subscription after the trial 30 days depending on the perks it brought. Then, three days after I sign up I get a notification that they're trying to charge me for my first month of the subscription already. Canceled the subscription and won't be trying the service again. The audacity to just try scamming my card after three days is galling, but the fact that they're somehow affiliated with Amazon and this is the way they practice their business is beyond the pale.

I've been an audiobook publisher on Audible for a while. They have withheld royalties, given inaccurate numbers, lied about promo codes, mercilessly closed down accounts, refused payments, and done everything a multibillion dollar corporation should NOT be getting away with when exploiting the publishers who provide the content for their website. When you know this, do you really want to give these scumbags your money? I'm not the only one. Thousands of authors and narrators have the same complaints: ACX/Audible behaves like a cruel dictator, abusing their near-monopoly position.

I found that I hardly used Audible so I decided to cancel it. On my phone, it said it had to be done at a desktop computer. Which I barely use so had to set it up especially for this. On my computer, it said that my password was wrong. At first I thought I'd made a mistake, but after I had used the "forgot password" button and gotten a link to make a new one, it kept saying it was the wrong password. Even though the new one was really simple and I made sure I had typed it correctly. Only when I went back to the main site to complain about this, was I suddenly logged in. And then the route to cancelling was actually different from what their own help site said. I hadn't really formed an opinion about Audible as I hadn't used it, but all these hurdles just to cancel a bog standard subscription feel really petty to me.

Audible.com has been charging me monthly for the last 8 months (14 eur a month) without me knowing or giving permission or even signing up to be a member.

A few months ago I signed up for a FREE audiobook from amazon, and apparently they gave audible my credit card information. Audible then has been steaing 14 euros from my account every months.

Seeing this happens all over the world it is pretty clear that it's not a mistake but a scam

I read physical books every night so I have NO USE for audiobooks.

This is extremely upsetting. I want my money back

I purchased 5 "Audible" language learning programs on Audible — It was stated that all came with pdf texts and audio, but the pdf texts on 4 of the 5 won't download, and their customer service did not help, The woman I spoke to on talking much too quickly when giving me " directions", and her directions, when finally understood, did nothing to make the pdf link on the Audible page work. She then claimed that it probably didn't work because of my device—an Apple iPad, the brand available—so I've bought all these audiobooks for nothing—since without the audio I can't learn the difficult language, written in a very foreign script, at all. Looking at Audible reviews, I see that the vast majority of reviews ( several hundred) have similar problems with Audible. Amazon really shouldn't tolerate a "service" that the overwhelming majority of customers/users condemn as defective, uncooperative, and ( in many descriptions) a scam.

Audible is literary the worst. This company's goal is to steal people's money. All I wanted to do was to read one book and I got tricked into subscribing for audible because it said that it would give me the book for "free." Well it turns out that they charged my card because they tricked me into clicking on subscribe. I tried to cancel the subscription but there was no place anywhere on their website that let me unsubscribe. They won't allow you to unsubscribe because they just want to steal your money. This company is just trying to steal people's money and time. It took me forever to try to find a way to cancel my subscription, and I wasn't able to find a way to cancel it so I just deleted my card from Amazon and hopefully they won't charge my card anymore. So if you're looking for a book online and you see an advertisement that says "get a free book on audible" do not click on it. These people are thieves.

Since Amazon bought audible I have not been able to log into audible despite buying a new book and yes they charged me. Amazon customer service is a bloody joke. Their chat team say I need to do a call back, that service does not work and then finally received an emailed telling me to log into Amazon account and follow online screen prompts… yet there is no online screen available! Another online chat and they said to do a call back BUT that does not work! No replies to emails either. Just a rip off company taking money but not delivering, SHAME ON YOU Amazon.

Audible Sucks! They say I bought a book on Amazon that included an Audible subscription. The book they named, I never bought. I had to cancel my charge card. Then they billed the new card. Amazon provided the new charge card info. I had cancel that card too. Check you charge card statements for a $14.95 fraudulent charge! Call *******051. Insist on speaking to a Supervisor. If they insist on asking you ANY questions, hang up and call back. Searching the web, I see hundreds of other similar complaints. My wife had it happen to her also. Audible said they canceled the account. We'll see next month.

Elsewhere there's a comment about a possible Amazon Audible scam.
And I'm thinking this may be the case in my recent purchase of a Kindle book.
Don't buy much from Amazon and this time round I noticed they were promoting the Audible version of the book.
I was sure I did not purchase it but was billed for it.
In the email confirming the order I clicked on the download button which took me to Google Play store.
And I installed the app so I could hear the book.
But could not hear because I had to pay for an Audible plan.
Duh! I have already paid for the audio book and they want me to subscribe to a plan to read it
Elsewhere I was also advised to cancel the credit cards listed in my Amazon account and have done so.
I'm told if it's a scam which I believe it to be, they can unlawfully charge my card for a monthly fee to Audible

You can't access your account without your mobile number and to change your mobile number you need to log into your account! So dumb lol. I've been locked out and unable to make a new international acct ever since I moved overseas cause I don't have the same number.

Can you believe there is NO online customer service for a service that is literally 100% online!

My 15 year old signed up for a 'free trial'. They dinged us $15 a month now for 17 months before we noticed and I asked here what this was. We didn't get a single book, and she's only 15, so how is she expected to remember to cancel a FREE membership?

It is scammy, and I'm staying away. Also, if they were on the up and up, they would offer a free membership and then if you liked it, you could sign up for a paid membership. But that's not easy money for them. Oh, and they won't refund you more than a few months, by the way...

I had an account on amazon prime to watch movies and cancelled it in July 2020, then I noticed I kept getting emails from amazon audible and thought nothing of it until I checked my credit card account and found they had been charging me for this service since December 2020 and a few more payment transactions in 2021 for a subscription I never signed up for. I have all the emails to show that I cancelled amazon in July 2020 yet how could a company take your details and sign you up to a service that you did NOT authorize! It is illegal.

I LOVE THE PRODUCTS, but the billing and customer service is a big zero. They never let you know when your trial is over or if you suspend your membership for a few months they start you back in billing without letting you know. Then try to cancel it... Oh boy you have to figure it out on your own it won't happen through the app or in my case on my Mac. Some how I got through with a long wait on a phone call and got a 3 month bill supposedly refunded I have to wait to be sure...

Audible somehow phished me into Gold membership when I got what I thought was a free audio book from Amazon. I can't remember anywhere in the process where it told me that I was signing up for membership and ensuing payment. I couldn't cancel quick enough and what an irritating process just to do that with about 4 pages before I could actually finish. I hate trickery and cannot endorse a product that practices such sneakiness.

I own 67 titles, After the latest updates the app continually shut it's self off in the middle of listening was told there's no way to fix it. I've contacted audible before they told me to uninstall and reinstall books which I've done and then they told me to uninstall and install the app which I've done and now they've taken to just Ignoring me as this issue is ongoing and unresolvable.

I hadn't used 3 credits and decided to stop my monthly billing. When I did so, all of my credits disappeared. Within 10 minutes of cancelling, I called Audible and they told me there was no way to recover or reverse this unless I re-enrolled. This would mean I would be charged double and only get one credit for this month. I thought I would be able to use my credits I already paid for. What a scam. I won't be back.