Audible

If you cancel you lose your free tokens for books, which means you have to pay a membership to receive your free stuff. If you cancel, you lose it. Such a scam.

They make it intentionally difficult to cancel membership. And their instructions to cancel membership don't work from a smart phone. You have to be on a computer to cancel.

Your representative ended the chat and couldn't take the time to help me. He took long enough to answer the questions I had and can I say what a terrible customer experience you have

Audible Issues. You will not get a refund. They will not warn you before they charge you. $14.95 service is actually $15.96. So, get used to disappointment.

Check your bank they keep taking money even when you unsubscribe. Customer service just states they have no record of you but they keep taking money. Bad bad service.

When i canceled my membership, they started taking the money out of my husband's bank account. After he spent an hour with them on the phone canceling the bogus account, they started taking money DIRECTLY out of my son's personal bank account. Now how they got their bank information must be criminal as my son never once purchased anything from amazon prior to this. He is 20 years old and works very hard in the building trades. THEY ARE STEALING MONEY FROM HARD WORKING AMERICANS. As if we havent suffered enough in this country. WE NEED TO SUE.

In purchasing a product on Audible, the cost increased +$5 when progressing from the first to the second screen. Contacting Audible to complete the purchase at the correct price through a rep was unsuccessful. The rep was "unable" to follow the steps searching the item on Amazon, finding it, and progressing to the cart. When I guided him through the complex process, he then declared it a system glitch. My expectation would be the rep has the authority to correct the price when it is demonstrably incorrect. No--didn't have the authority. Submitted an "escalation" ticket. Beginning to sound ominous. Days later the email arrives with a plethora of questions to answer and a request to construct a narrative of the event. Just give you rep the authority to correct the price. This "glitch" looks like bait and switch and smells like a 20% revenue bump strategy. Remember Wells Fargo, "eight is great..." What is the definition of an American: something with a pocket, the contents of which really belong in John Stumpf or Timmy Sloan's pocket.

I hadn't used Audible much, and had a billing issue to deal with, but they answered my email within 10 minutes, and fully resolved my billing issue. Best customer service I've ever had.

If I could give their latest update a negative zero I would. 1. I've been with audible since before the Amazon merger. 2. I have over 5,500 audible books from Audible. So you can understand when I say search engine is wack. There isn't a way to show which books are bought by me or still in there library. Why do the they have a black background with the option to change it to white. You cannot see how much the books cost. There is just an option to buy credits. 3 for $39.99. That's $13.33 per credit which make you overpay for books that maybe $4.98. So there is really no price difference between a two hour book or a 15 hr book. And why can't they have a simple column for the books you borrow fir my included books. They've separated themselves from Amazon kindle where if you buy the kindle book you in most cases get the audible at a discount price. Which is how they built their following. I absolutely hate the resent change because you can't put in a part of the title and find your book, you have to know the exact title
I have over 5000 books. That not reality thinking. They should ask people like me who use there audible app 24/7. My wisdom to Audible is simple is alway better. With price of their books going up up any way and other apps like Chirp etc out. They are making it easy to get my audibles somewhere else. In my photos I show in the search engine a book I have (Grimm by e k edem) for the example of how the browser sucks.

On 11/16/15 I was given an Audible gift card with a redeem code for 2 audio books. I followed the instructions, online, and it asked me to create an account. I did not want an account so, I called the toll free number that appears on the top left of the webpage.

I spoke to Chris, a service customer rep. He kept telling me that I had to sign up or won't be able to use the gift card. I kept explaining that the card did not explain that and that I did not want to have an account with anybody (Audible or Amazon), to no avail.

I asked to speak to a manager,. Joe P. Came on and after giving me his name said that he is a supervisor, He refused to give me his full last name, saying that P is as far as he was going to go. He claimed to be the "top of the ladder" person I can speak with, that the next level above him is the CEO. He claimed that his title was customer service manager (he just finished introducing himself as a supervisor?).

Joe P. Continued to spew the same info that Chris kept repeating. I proceeded to tell him that I understood how to redeem, that the issue was that there was no way to do it without creating an account and the card that was gifted to me did not say that anywhere on it.

Told him that this it was misleading, bordering on fraudulent. That if I purchased a card to give to someone as a gift, and that person did not want, or was not able to create an account the card became worthless. Further, one can argue that most of us would not return the card to the person that gifted it, not to seem ungrateful, making the money paid for the purchase, in essence, a steal.

What a racket!

As others have written, DO NOT SUBSCIBE TO AUDIBLE! Even after confirming being unsubscribed on multiple occasions over multiple months, it keeps charging! This is horrible practice on the part of auduble/amazon and its only a matter of time before someone digs deeper in this shady financial malpractice given the number of reviews im finding saying the same thing. Again, to reiterate, this is with confirmation of unsubscribing, it continues to charge.

Within ten seconds of signing on I got a message from Brave browser that it had blocked 10 pieces of spyware from Amazon (Audible is owned by) and there is NO POSSIBLE WAY to download the MP3s -- you have to always stream.

Screw the surveillance state. This is utter and complete bullsh*t.

First of all, I trusted Customer representatives when they said that my account was canceled and I had 3 months to use my Credits, the 3 months ended and they charged my card without my authorization, I called immediately and reminded them that my account was cancelled, I was told that my account was going to be cancelled in 7 to 10 days, never explaining that my last Credit remaining was going to be stolen by them, I just called again to reclaim my last credit but the rep said " In essence" but I interrupted the rep " stop! In reality not in the essence bs you are stealing my credit, I paid for it, its mine it belongs to me!" but like all thieves they do get away with it, this is the norm on internet businesses because there is no "face to face" interaction, morals and honesty are crapped like manure, stinking every step they take and every dollar they steal ($14.95) Audible should be renamed to "Audible Sh! T I steal your money".
We should reach to Amazon customer service but I have a feeling that it will also fall in def ears, and hardened hearts.
The impurity of this business is now corrupted and tainted with crapped morals.

I am a legacy member of audible, and have loved the site for years. When Amazon took over, they offered 24/7 services, available via phone to boot, and starting making customer centric changes on the site. Lately, however, they added the worse example of CAPTCHA on the internet. You know the one- impossible to read letters with lines running every-which-way. After 20 minutes, and a phone call landing me in the phillipines, I became so angry I had to give up. The second issue is that I wanted to send a book as a gift to someone who doesn't have audible. I've been doing this for years. Now, all of a sudden, some genius at audible took away that option and made audible gift membership purchases the only option. WHAAAT? I am so incensed I went to Barnes and Noble and sent the book to the person on CD, and was determined to NOT send it via Amazon, another site with which I spend tons of money. In conclusion, Amazon is making audible about them and not about the customer. If I wanted to buy any type of membership with audible, or any other company, I would have merely done that. So it's no longer about books and customers, for Amazon, but about membership and greed. They dropped from 100 to 10 with me, just for these 2 issues, because this shows the heart of the company is being gutted for profit. How can a company richer than god be so narcissistic. Shame on you Amazon, Audible, and all the other sick corporations overshadowing freedom of choice.

This site is just an automatic billing scam. They make it REALLY hard to cancel, and in their cancelation flow, have numerous parts that make you THINK you've canceled, when you really haven't.
AVOID AVOID AVOID

Getting angry because of an unknown charge or scam? Have you tried asking yourself if you are so stupid lending your credit cards to your family members, friends and officemates? Careless. App not working? Gosh, the world is changing and so small things like this.

TECHNOLOGY AND INNOVATION PEOPLE! Try to adopt the changes, PATIENCE! GUYS IT IS NOT JUST FREE TRIAL! IT IS 30 DAY FREE TRIAL! IT IS A TRIAL! YOU CAN TRY IT FOR 30 DAYS! BLINDED BECAUSE THERE IS A WORD "FREE" ON IT. GOSH. REMEMBER THAT YOU ARE NOTR THE ONLY CUSTOMER OF AUDIBLE. TRY TO MAKE SOME EXEMPTION. YOU NEED THEIR HELP, SO YOU NEED PATIENCE.

Do you think that they can do magic? NO.

I got an audible account and been a member for a long time. Even their customer service is perfectly fine! You just need to understand the situation that YOU ARE NOT THE ONLY CUSTOMER THEY ARE SPEAKING WITH.

Canceled my trail membership within the trial period. 3 months later still getting billed each month for the service. Support unable to help. Had to cancel credit card. DO NOT USE THIS SERVICE

Bezos bought a wonderful service and absolutely ruined it. I held my tongue when they moved purchases out of app, making the customer jump through hoops to save Bezos a little dough. However, somehow I recently managed to rope myself into some kind of membership' when I was trying to purchase a single title, and didn't notice at the time. I noticed this morning when looking at my CC statement and promptly canceled the membership to end the auto-charge, preferring to purchase single titles as needed. One would assume with all common sense that the credits one has purchased would be available for one to use, regardless of their membership' status; I paid for the fecking things, they're mine. NOPE, credits back to zero. (I skipped over the part where when you try to cancel you have to pay VERY close attention because they make you jump through several hoops to confirm, hoping you'll mistakenly exit the process and continue being charged). I called customer support, the lady says NOPE, you bought them, now they're gone, but I would be happy to replace them for you. Lol, yeah, no thanks, I'll contest the charge with my bank and just extricate myself from anything having to do with Audible, Amazon and Bezos.

They post books that have not been relesed. And do not tell you first. And if you do not know that the book has not been relesed (like me) look it up on the internet.

As a retired professional, I am very disappointed in the Audible reps and their Manager Audrey. I have a severe sight problem thus wanted to subscribe to Audible. As a Prime member and Amazon stockholder I thought there would be no problems After placing an order using my Amazon Prime CC I received an email that my charge was declined. Strangely, enough I just placed an Amazon order with no problem and knew this was an error on Audible's part. Don't count on professional, kind, caring customer service if you have a problem with Audible. I contacted them twice via chat. The first time I was lied to and told that this was an Audible error and it was taken care of. This was a lie. The second time I was told that " my bank refused the charge " this was another lie so I asked for a supervisor, Audrey, who was rude and too lazy to delve into the matter further. She told me to check my Amazon Prime CC for the expiration date which I did and I shared with her it was fine. She argued with me and said to get the card as I only had the statement and Amazon account in sight. The result is my cancellation of the Audible subscription.

I advise Audible to hire the proper customer service folks before my AMZ stock value tanks because of their unprofessionalism and advise folks to beware.

It is frustrating when they unpause the membership by themselves and start charging again. I think such a big company shouldn't cheat their customers.

I called in to find out why i had a $248 charge on my CC from them when i had just cancelled my trial membership (that i ended up paying one month of $15.99 or whatever it was). I spent 2 hours on the phone with multiple agents and their supervisors, trying to get to the bottom of what had happened. My amazon account is secured with a one-time-password, but that didnt stop this fraudulent transaction. They wouldn't reveal who had been able to make the charge against my CC or how that could even have occurred. I had both supervisors send me emails explaining why they couldn't reverse the transaction or give me more information. All i got back was a bunch of doubletalk and gaslighting bs. Now i have locked my CC and will have to file a fraud report to try and reverse the payment and then go through all of the pain with setting up accounts and payments that use that number. Its insane. Theres some kind of coding flaw or other problem that would allow this to occur. Who in their right mind would commit fraud/crime to get an audible account. It just doesn't make any sense. Yes i have checked with everyone i know that might have had some far-off possibility of doing this - to no avail. This company sucks. I tried to resolve with Amazon and they offered no help either. Customer service has gone to crap, and thats after I didn't think it could have gotten any worse already.

My household has had 3 audible accounts for 13 plus years, all of us over 70 years old. We have always used MP3 players to listen to our books. This has worked very well for us non techie people. A while ago Audible told us Audible manager was going away... OK, so the app for windows 10, although a bit cumbersome for us old folks, we could use it because there was a user name option for signing in, so no big deal. (here I should say my household has only one Amazon account) Customer service said I should use the Audible Sync app... so I tried... downloaded a book, activated one of our sansa clip devices... but it didn't activate. Back to customer service... Oh, yes they said. Sync only supports 3 devices. WHAT? ( 2 the supported devices cost between $300.00 and $400.00).

I hadn't uninstalled Manager, so I kept using it while working my way up the chain. Last communication was basically we are screwed, no plan to add more devices to sync and they would be happy to pay for all of our outstanding credits if we wanted to quit the service. Oh, and by the way, the ability to download to manager will soon be going away,

I've come away from all this feeling like long term, older users are of no use to audible any longer. Even though we helped build the company. Because we don't use a smart device, just a good old fashioned MP3 players to keep title portable. I'm feeling very let down by audible.