Audible

Double charged my account and even after they acknowledged that the money was withdrawn by Audible have not refunded it. Steer clear of them!
See also Alison M. Review as they clearly have done this to other customers.

I've been an audible member for years and 3 months ago I changed my membership plan to "not enrolled" because I don't wish to pay for a monthly credit. Guess what happened? They still keep billing me every month. I've also read other complaints about this scam company Audible and everyone is in the same boat. Someone need to take legal action against Audible.

Audible pushes their subscription plans heavily. It seems great but the small print will eat you. The "Great Listen" guarantee is all well and good, unless you are a subscriber, if you have a monthly or annual plan, please don't apply. So much for loyalty!

I searched through the science section, but most books were self-help or books on how to grow your own magic mushrooms. However, by far the worst is the overwhelming number of creationist literature included under science. How can I trust the rest of the books to be of good quality if Audible includes pseudoscience literature of such dubious origin? The history selection is slightly better, but I am already hesitant to trust the selection since Audible has shown that they employ such poor vetting standards. I can't believe that in this day and age, they feature so many books preaching that evolution does not exist and that genetics supports creationist theories. This is laughable. Worst, this discredits Audible as a source of quality literature.

I spent 7 hours trying to work with Audible customer service; they were very unhelpful. They would not authorize my credit card, which works perfectly fine. I tried creating three accounts/re-entered two different credit cards ten times in attempts to download this one book. It was the worst experience of my life.

I have contacted them a 100 times to cancel my services, each time I am told the service has been cancelled and refunded. Nothing. Nada. The moment I attempted to buy a new book for listed price as a consumer - the subscription begins again. Would you believe this goes back to 2016... and here I am just got another charge on May 2019!
I just hung up after a new customer service supervisor Andrey B at their Costa Rica customer service center has agreed to refund me $456.02... going back to 2016. Let's see if that will happen. Plus I have deleted all my credit cards with Audible... hoping no more charges ever come thru again!

I had never signed up for an Audible account nor used or downloaded anything. However I just noticed when looking through my statements that I have been being charged for 12 months to be on their "gold membership program" ridiculous!

In reviewing my bank account I happened to see this charge and after contacting Audible.com the rep. Agreed to refund back the full 3 months I had been charged for no services! This resulted from some free trial that I was not even aware of signing up for. It was bundled with another online audio purchase. Ugh.

This is such a scummy business practice!

Got this as a gift, got some books, I put together a library which vanished without explanation. The help line is useless, lots of jargon which does not match anything on my device, followed by more different rubbish fixes by email, they then require you to phone at goodness knows what cost to offer more fixes. Looks like the old phone help line scam of years back costing hundreds while they keep you talking.
I wish I had read the reviews before accepting this 'gift'. It really is looking a bit of a scam, Amazon really needs to take this in hand and either fix or dump. One month to go, I cannot wait to cancel. Think carefully and read the reviews before any involvement with these people.

I tried their Free Trial through Amazon.com, and found their recorded books were unplayable on my MP3 player, despite the fact that they claim they are compatible, and my MP3 came pre-programmed with Audible software. Tech support was useless - all they wanted to do was remote-access my computer. They can't even resolve a simple play-back issue and I'm supposed to give them access to my entire computer system? Seriously?

And to add insult to injury, they either gave or sold my email address to other companies. I know it was Audible because I have my own domain and I assign different email addresses to each company I deal with. I just got 37 new pieces of spam today alone. If that's not illegal, it should be...

For anyone who drives a lot and wishes to avoid radio drivel, who has poor or fading eyesight, for reading options on aircraft or lying on a beach I enjoy Audible which is now my constant source of entertainment. Indeed I am in danger of becoming well read as the non fiction has some wonderful books which I would not otherwise buy.
I have not had any of the problems complained of in this Blog - though it is too easy to be signed up to two accounts if you do not read the information pages carefully. Keep the titles coming - it is a quite excellent service.

I listen to a lot of audiobooks and bought a new car which, much to my great annoyance, does not have a CD player, nor anyway of adding one without removing the onboard computer thing. So I finally bought 4 books from Audible. I followed everything that it told me to do, I ended up downloading an App and the software 3 times but I simply could not get the damned books onto my iTunes. I started a chat session and my god were they slow, badly trained or just thick? I tried the chat twice, each time it was painfully stupid.

The up side: discount prices, good selection and the chance to exchange a book you don't like for another.

The downside: twice my membership has simply stopped. The first time this happened I got it reinstated after 20 minutes with their customer rep -- and a free book. Can't complain.

And then it happened again the following month.

At this point I won't sign up again. If their website is so flaky it's ejecting paying customers... Well, I can see trouble coming for someone. But it's not going to be me.

I was extremely impressed with the refund process that I experienced with this company. I had enrolled in the 30 day free trial, but then noticed when money was being withdrawn from my account per month after about 5 months. I called them to resolve the issue and cancel the membership, and they assisted me without any hassle. I was fully refunded and my membership cancelled. If you read a lot of books or travel often, I recommend signing up with audible.

After signing up I realised I didn't use the service that much and there were loads of similar cheaper or free services available. Trying to find out how to cancel subscription is like searching for a needle in a haystack. Don't bother with this, only giving one star as no no option to give none.

Ok, I managed to cancel my subscription via the audible site (though this was more convoluted than if should have been). It was much easier to do than a couple of months ago, I assume in response to complaints.

In all fairness, I should add that the site offered a huge variety of books.

Amazon - surprised that you own this piece of (bleep...) company since everything else you touch turns to gold! I was given a 6-MONTH membership as a gift, and that translates into 7 "credits"? So it's not unlimited - it's basically one book a month that I can listen to? Seriously? And customer service is THE WORST. Don't do it ppl. There have got to be better options out there.

Stay away. I have spent two hours today on a chat with an audible representative. The first one cut me off half way through. The second one could not find my credits even though I gave the correct address attached to the account. I asked to speak to a manager but was refused. They absolutely refused to help me. Do not touch this company it is a scam. 24 credits (over £200) lost in total with no way of getting them back. Representatives very unhelpful such a shame as it is a great idea

Don't be fooled by their promotion. Read the fine print. Once you sign up with these guys. They will charge you 14.99/month. Starting up was a little confusing, but the customer service were very helpful.

I like the service. Very convenient on my Android phone. Every month they give you a credit or two for books. Recently used two credit to purchase books. For some reason they did not show up in my library. Tried customer support. They went back through account and say credits were not there and not used. Funny how I spent 30 minutes choosing books, purchasing and deciding what to leave for later. From their side, it never happened. So either it was a rip off or the credits in my account were erroneous. Not happy. Makes my drive better, but this is crap. Customer support was no help. Need to find a good substitute.

If i could give it zero stars, I would. Terrible. Never been to audible in my life, and randomly they started a "free trial," which i was charged for. I have an amazon account but not an audible one. I went through the history on every device I own, and could not find any trace of me signing up for this bs. $30 poorer with no response/refund/explanation for customer service.

Like many others, Audible appears to have found the golden goose! If you purchase a book, they seem to automatically enroll you in their membership program and set up an automatic charge of $14.95 a month. This is the second time I've discovered that they've done this while reviewing my credit card statements. The good news is that Audible has removed the charges once I made the effort to call them to dispute it. Stay vigilant -- review your credit card statements.

I am a long time user of audible. The first few updates were great but now the app won't let me access a huge section of my library because the sign in has changed from username to email. Very disappointing.

Audible is like the Mafia, once you are in it you can never get out.
The recordings I tried were poor quality so I tried to cancel.
It was impossible to find how to unsubscribe online so I called customer service to cancel my subscription. Alas 2 months later I am still being charged!
I have written this review in the 46 minutes that I have spent so far on the phone trying to get a refund!