Audible

They kept withdrawing money from my account even though I had ended my membership over a month earlier.

Theft, that's the only word that can describe Audibles terms. I am already tied to this onerous greedy disgracefully unethical organisation. Don't make the same mistake. STAY AWAY FROM AUDIBLE

Since Amazon acquired Audible it has went to hell! The latest action from Audible is the final one for me. I have been an Audible member for over 15 years and paid for over 200 titles. I am/was a PC listener. Until January 2023 used the PC app to listen to my audiobooks. I was able to download my books easily and listen whenever. In January Audible (Amazon) removed PC support for Windows. I do not have any other Audible capable device and damn sure won't be purchasing a special device for Audible audiobooks. I will be filing with the FCC for fraud. Audible has collected money for the hundreds of books I have purchased and now have prevented me from accessing them.

I left because you can't allow your monthly credits to build up, they take them even though you paid for them

I AM WRITING THIS REVIEW, SHOUTING IT, BECAUSE I HAD BEEN TOLD IT WOULD BE EASY TO CANCEL MY MEMBERSHIP WITH AUDIBLE.COM... IT IS NOT EASY TO CANCEL YOUR MEMBERSHIP. I WARN YOU.
DON'T EVEN START A MEMBERSHIP. I CANCELLED MINE, BUT I STILL WAS CHARGED ANOTHER MONTH. I AGAIN WENT IN, CANCELLED IT AGAIN JUST FOR GOOD MEASURE, THEN ATTEMPTED TO DELETE MY CREDIT CARD INFORMATION SO I DON'T GET YET ANOTHER CHARGE... AUDIBLE DOES NOT ALLOW YOU TO DELETE YOUR CREDIT CARD INFORMATION EVEN AFTER... I REPEAT EVEN AFTER YOU HAD CANCELLED YOUR MEMBERSHIP. WHAT KIND OF COMPANY DOES THAT? IT'S SHADY. IT'S NOT GOOD BUSINESS. AND, I WILL BE CALLING MY CREDIT CARD COMPANY AND MAKE SURE THEY DON'T ALLOW ANOTHER CHARGE AGAIN. WHICH, IS A PAIN IN THE BUTT, BUT THAT IS WHAT BUSINESSES LIKE THIS HOPE AND PRAY FOR, SO THEY CAN KEEP EIKING OUT MONEY FROM PEOPLE WHO TRUSTED THE PROCESS. NO WONDER THIS COUNTRY IS GOING TO HECK IN A HAND BASKET. SAD. REALLY VERY, VERY SAD. I FEEL BAD FOR THE AUTHORS TOO, AS IT REFLECTS POORLY EVEN ON THEM, WHO ARE ALSO INNOCENT IN THIS "FREE MARKET PLACE."

I was charged $20 that I never spent, I was never even subscribed! Never purchased anything ever. I tried to get the matter resolved but instead I was met with an incompetent potato that wouldn't engage with me and who I could not understand at all - not just because this craphole company decided to base their call centre in India to save money like the cheap whores they are, but because HELLOOO CAN YOU ACTUALLY SPEAK AT A DECIPIL THAT HUMAN EARS CAN HEAR? I just want my $20 back and to talk to a person to resolve the issue. Complete bull$#*!, give me my f**** money and fire that SPUD. Thankyou not at all you sons of b*****.

After they can't charge my card (when this one have enough fund and works well on amazon) they delete my credits already paid.

I even don't know I has signed up in this $#*!! F**K you! Give me my money back! This Amazon service should be closed! It will be reported!

I hate Audible! I love audiobooks but seriously HATE Audible! I currently own over 1600 audiobooks through Audible. I thought it was a great deal when I signed up 7 years ago. There's a flat fee every month for credits, with "most" audiobooks being one credit. MOST being the key word, because many audiobooks at Audible cost more than one credit. Oh, and pay careful attention to what you pay for credits - usually around $12 - because many audiobooks are under $12 and when you go to purchase one Audible defaults to using your credits. So, a $5 audiobook will cost you a $12 credit unless you pay really close attention and switch the default mode. Audible also offers a "Great Listen Guarantee." But this "guarantee" is bait and switch BS. They claim, "With your Great Listen Guarantee benefit, you can return your Audiobooks online with ease. Audible members can return any Audiobook purchased in the past 12 months. You can make returns from the Audio Purchase History page on the Audible desktop site. For the full instructions on how to return a title, please follow these steps... " Oh, but read the fine print,"Note: Members can return a SET [emphasis added] number of Audiobooks using the online return tool as long as the Audiobook(s) was purchased within the past 12 months... If you receive an error or are unable to return your Audiobook online, please contact Customer Care." Apparently, "set" is determined on a case by case basis. So, go ahead and try to return three or more audiobooks and see how far their "Listener Guarantee" goes. I dare you. It doesn't matter if you buy 200+ audiobooks a year. They will revoke your 'online return privileges' and force you to call their customer support and wait on hold 20 minutes before reaching a condescending human to return an audiobook. Let's face it, 33% of the content on their site either has atrocious narration or has other issues (missing chapters, skipping, etc.) that makes it nauseating to listen to and SHOULD be returned. So, their "Listener Guarantee" is false advertising. Audible reminds me of a really bad car salesman. After speaking with one, you walk away feeling slimy and convinced you don't need a new car that badly.

I was a customer for about 8 years... spent hundreds of dollars and had a TON of credits unused in my account... my cc on file was lost and instead of contacting me for a continued membership Audible cancelled my account and stole all my credits (I think about 50 credits). They refuse to give back the credits and don't seem to care that I am out the money already spent. This has happened before as I've been a LONG time customer but in the past they have ALWAYS reinstated my account and issued back the credits. This is the tail end of my hour long conversation with their customer "service" rep AKA robot before he ended the chat: Kwame: I don't mean to rush you, but I havent heard back from you in more than 2 minutes. Is there anything further I may assist with? Me: YES GIVE ME BACK MY CREDITS Kwame: I am sorry Keri, as before we are unable to provide further insight or assistance with that request. Thank you for contacting Audible and have a great day! Kwame has left the conversation. SO DISAPPOINTED

I love you Audible! Listening to the audio books helps me get through my work day! I wouldn't know what to do with out it.

I tried horrible free trial on two different occasions both occasions were very difficult to cancel unbelievably difficult

I was billed automatically with prime subscription, never ordered it. My bank was not allowed to dispute it.

I have been a member for years. Recently there have been problems. Forced updates. Freezing screens. And their customer service is awful!

#‎Audible‬ what a catatonic fail. No support for kitkat. No access to books. No resolution date. Pathetic support Audible ‪#‎EpicFail‬...

Audible does not work on 4.4 - Audible are not ready, have no manners to deal with this and sense of urgency is patronizing at best. Worse, Audible have no way to help you, no date in which they promise to fix. The suck $#*! ill-informed arrogant attitude pushed me way over the edge.

To Support: I cannot delete books on my device. (simple... right?)
A: Delete all books on device. Kitkat is not supported
Q: Really?
A: Yes!
Q: 15gb?
A: Yes
Q: Supervisor please...
Q: supervisor... how do I not delete 15gb.
A: Easy move files
Q: ok files moved. I cannot download any purchases. Cannot even see them.
A: mmm oh. Kitkat error. We know about it. Did we put you through to developers yet?
Q: huh? Developers? No! How do i listen to my books?
A: sorry... listen on your laptop!
Q: while walking around?
A: well. No thats not what i meant.
Q: Then where?
A: ummm... emmm. It is a known error... emmm. Ummm...
Q: When will the new app/fix be out?
A: Soon.
Q: Thats not an answer, when?
A: I dont know... in the next month!
Q: and between now and then?
A: listen on your laptop!
Q: Really, I travel 80 to 90% of my time!
A: well you see...

[FRAUD]I would like to complain about the way Amazon has handled my bank card details and the consequences it has had on me. They have disclosed my private information to one of their subsidiaries, who's charged me $286 for a membership I had not subscribed to, on cards for which I had never provided them. I have let them know one of the cards is not active anymore, that I closed the account connected to it and moved abroad. Audible is claiming to have "a strict policy on refunds" and saying they will only issue a refund for the $197 they wrongfully charged me if I 'present an official letter from my bank in Brazil proving I did not get the money they claim to have refunded me'.

I am as far away from Brazil as they are at the moment. I live in England and cannot go to the bank and ask for that. Moreover, banks won't disclose information of that kind about a former client over the phone for security and privacy reasons. Audible is purposely trying to find a way to actually not fully refund me for the charges they have made.

I am attaching a few of the conversations I have had with them. Basically, Audible refuses to explain to me how they got to charge me, and Amazon is dismissive about what their actual policy for customer privacy is, and about why they leaked my private information to Audible without my consent and even after I explained I wasn't in brazil to receive the refund or go to the bank in person to get the proof that want that I didn't actually get that cash, they insisted on claiming they refunded most of the money there. I'd like this matter to be looked into seriously, as I don't know who else has had access to my cards' details, and I believe millions of other people might be affected by these fraudulent transactions in the US and worldwide.

I am at your entire disposal and would very much like that to be seriously looked into.
Best,
Lachesis

DON'T BUY THE PREMIUM PLUS Annual! I have been a listener since 2011, I was encouraged to upgrade to PPA. ($149.50) From one of the regular plans $22.95 / 2 credits a month. The PPA, says you get 12 credits and unlimited returns and exchanges.
NO QUESTIONS ASKED! (It was IMPLIED)
In there own contract and wording.
And, so I bought there $149.50 PPA membership. I FREELY gave over my payment. I was SOLD. Because,
I was TOLD no problem WITH exchanges and returns. And, There was no wording of what would happen. BUT... Then, after making a numerous amount of buys, exchanges and returns they
STOP, my exchanges/returns. What did I do? I followed the contract. I followed what I was offered.
They sent me a email saying I was abusing my power of returns. What is the abuse? How is that?
When I was told. When I was encouraged, exchanges and returns where unlimited. Plus, everytime I made a call for my returns, they sent me a message from customer service telling me with my membership I can return ANY, I repeat ANY AUDIBLE BOOK I AM UNHAPPY WITH!
And, this is why I bought this membership. Why is it the little guys, are the one who always pay for there LIES. For the misrepresentation of there CONTRACT! They are not to be trusted. Like a fish and reel. They real you in. And, your hooked, Then they can di what ever they want they got your money.
But, BEWARE, BECAREFUL, BE CAUTIOUS. Just cause you see it in writing don't mean they have to follow there own rules! They have a different playbook!

The service itself is decent. I agree with other reviewers that it's quite expensive. Probably even more expensive than borrowing digital books. I was tempted to sign up for the 30 day trial but when I saw I had to input credit card information, I skipped it. Instead, with my Amazon Prime membership, I chose to listening to the free channels that supposedly a $60/year cost.

While the channels are interesting, Audible doesn't make access to listening very easy. First off, you can't listen to Audible on a Mac. They have complicated steps on how to stream your books through iTunes but doesn't seem to be available for channels. Second, the website offers nothing except links to download the app on various devices and platforms. Browsing on the website feels weird and awkward because you can't stream anything from there anyway. Thirdly, there is such thing as web-based streaming; Spotify has it. Amazon Music has it. Audible, for some reason, does not.

Therefore, you are forced to download an app onto your mobile device just to listen to stuff. So if you're on your desktop or laptop most of the times, and don't have your eyes glued to your phone all day, it's impossible to streamline your workflow because you have to use two devices. On top of that, apps nowadays are so untrustworthy; ready to spy on you, asking for access to everything, and probably even secretly phishing your information.

Again, the service itself is a fantastic idea. The user interface on the app is alright. However, you are so limited in terms of functionality and simple desktop availability. Without Amazon Prime for the free channels, the cost for simply listening to books is quite high and frankly, not worth my time or money. If you don't mind the price, or using only an app on your phone or tablet, Audible is for you. Also, watch out for the automated charge after 30 days. Although I'm aware of it, many people aren't.

I've been a member of Audible for years. Last month was the first time that I ever called in to get a credit for the books that I didn't like.
It was a great customer service experience and it took five minutes to process my request. I purchased some additional books that I was not happy with so I made a call last week and spoke to the customer service representative from hell. I gave him my email address and he claimed that it was incorrect. The conversation lasted over 25 minutes. He kept over talking me and just giving me the runaround. I fought very hard not to cuss him out. I ended the call by hanging up in his face because he got mad at me because I told him he was not doing his job. He proceeded to tell me that I didn't give him the information that he needed in order to help me. The address that they had on file was when I lived in Dallas.He ended up whispering the name of the street I guess trying to give me a hint. I brought that to his attention but he claimed that he was only saying that because that's what he thought I said. I gave him a couple of addresses and he kept saying that they were incorrect I tried to get into my profile to see what address is on file in the address that I have my payment under my method was the correct address.
But yet and still he excepted my back up address as the correct email address. He needs to be coached as well as reprimanded for giving piss poor customer service. If there was another service comparable to Audible I would cancel my subscription. The next person that I called verified that the information I initially gave the first customer service rep was correct. He spent time to make sure that he took care of my complaint and he gave me three credits for my trouble. I still wanted to make sure that this person was reprimanded. I asked to speak to a customer service representative each time and was not able to.
Do better!

They sign you up on multiple sites so that if you cancel you still get charged. Such a scam. Avoid them at all costs. They will screw you over.

OKAY PEOPLE I DON'T KNOW HOW TO SOLVE THIS?!

I heard about Audible through Michelle Phan, so I went signed up and keyed in my debit card details, ONLY to find that it said my card have been registered. Which was baffling, so i deleted my Audible app and mind you before i registered everything was fine i had no charges to my card NONE at all
So i was told that my card had been registered before and all of a sudden im having charges i checked audible STILL NO CREDIT.

So I emailed customer service
Who constantly told me i wasn't emailing from my account. EVEN though i provided card no, bank acc details everything they needed to know
They don't seem to give 2 flying piano they just kept telling me im not emailing from the account they can't do anything
IF I WAS A SCAMMER would i still provide bank details everything? They can check from the ref no that i have provided yes?

Customer service personnel kept changing from one to another
And after the first one most of them probably don't even know what its all about
THIS month i received another bill from AUDIBLE and just tried emailing them to cancel the card.
IM SO PISSED! They just keep charging me even though i ask for NO REFUND JUST CANCEL IT!

Im feeling like i would even need to go to the extend of cancelling my debit card.

I WOULD GIVE IT NO STAR IF ITS EVEN POSSIBLE

Say what you like about Amazon, they know how to run a company well and they do right by their customers. So I'm totally baffled that they own Audible which is going down the tubes. Whenever I call customer service, the connection is so bad I can barely hear it understand the agent. The last two times I called I was hung up on. As if it was like calling a governmental agency where the employees couldn't care less. The automated message preceding the connection to a live person actually asks customers not to abuse the employees. That let's you know how frustrated the callers are. My thing with audible is 7 out of 10 times that I try to use a credit to buy a book, an error message pops up that says the book is not available in my country. Ha! My country is the US: southern California. They fixed the problem once but it's back to that again, so the credits just pile up and once you get to 10 credits if you don't use them they start taking them away. It's like damn people. Life is hard enough. If you fixed the bugs in your system maybe you wouldn't have to ask your customers not to abuse your employees. I mean no excuse for verbally abusing anyone but also no excuse for running a shoddy operation where customers feel like they're getting screwed constantly.
Now I'm just trying to buy ten books with my ten credits so I can "gift" them to a family member, and then resign. Thank you to the person who advised to make sure to get an email confirmation once I close my account. I don't feel like Amazon cares about this company and it has farmed it out to overseas folks who don't have the support, or equipment to do a good job, and has burned out the best if their employees.

Today my wife was checking our bank account and realized there were charges for the past three months we were not aware of. After calling the toll free number and speaking to Audible.com I was informed I had signed up for a free trial. I honestly cannot imagine this for one reason. I do not like to listen to books on the computer, so I would never have subscribed to this site. I checked my account and found I had ordered a bible version which would take 98 hrs to listen to. I have in my office approx. 30 bibles of different translations plus a bible program with 25 bible translations, Greek and Hebrew resources, 24 commentaries bible dictionaries and much, much more. NOW GET REAL! Would I have paid to order a bible on line? One point of evidence is this, if I ordered the bible 7/22/2015 wouldn't I have downloaded it or at least listened to a small portion by now?. DUUU. I supposedly signed up but never opened my purchase one time, not once. What kind of ding bat would do such a thing? Maybe I just had extra money to give away. When I spoke to the representative she told me there is fine print which I must have overlooked. One question concerning that comment, if my site is so legitimate then why do I have to have very small print for someone to read? She also told me it is understandable of why I did not read the small print because she had done the same thing. I could care less why somebody does or doesn't do something. Is her comment suppose to make me feel better? That doesn't change the fact that I have been charged for three months for nothing. My advise is, read the numerous reviews before you deal with Audible.com. After reviewing the ratings, you probably will move on.