Audible

I started a free 30 day trial of Audible and about half way through I canceled the service. I double checked that all was canceled and forgot all about it. I recently found out that Audible AU was debiting my account the $14.99 monthly fee?! I contacted Amazon who informed me I needed to contact Audible (despite Audible being an Amazon company) and after a 2 hour lengthy conversation with a rep who ignored me every time I told him I wasn't interested and to cancel the account I did not sign up for! In the end I gave up, contacted my bank, canceled my Credit card and instructed my Bank to block Audible AU from taking any money from my account. I then contacted Amazon and was informed that when I updated my Credit Card info with the new card that Audible shared the same Credit Card database and would deduct any money they considered owed to them from my account. Needless to say I canceled my Amazon account! Unbelievable that Amazon could allow this to happen. STAY AWAY FROM AUDIBLE THEY ARE A SCAM!

I signed up for Audible's 30 day free trial. All was well, but I forgot to cancel, which I admit is my mistake, but what happened next is ridiculous.

I cancelled 1 day in to my paid membership after the free trail for $14.95 which I was charged. When I cancelled I realized I had 1 free credit and did not use it hoping for a refund as I no longer wanted to use the service. I then went in to the customer service chat to see what could be done.

I told the customer service rep that I understood I did not cancel in time, but if I cannot have a refund, I would at least like the free credit reinstated. I was told that could not be done as I cancelled the membership. I repeatedly asked the rep what exactly I was paying for if the first month was free, I paid for the 2nd month and now I have no membership benefits or the free credit. The only answer they could give was that I paid for my gold membership of $14.95 and had cancelled it.

I then asked the customer service rep how that makes sense? What if I would have used the free credit and then cancelled my membership, wouldn't I have a free book and still be charged $14.95? The rep replied yes. I then asked how it makes sense that I cancelled without using the credit that I am now left with no book or membership charges despite being charged. Same answer.

Throughout this conversation I asked multiple times what I was paying for if 2 days in to the month I now have no credit or benefits.

At this point the rep offered to reinstate my membership and restore the credit which sounded great as I had been charged for the current month. However, then he proceeded to tell me it'd be an extra $7.49, but I'd have 2 credits!

Most membership sites if you cancel after the renewal you will charged, but you still have benefits for the month you paid for til the next renewal period. Apparently not at Audible. If you cancel you only hurt yourself. Use the free credit and then cancel. Get as much as you can out of them.

I understand they are trying to make money offering free books with a 1 month trial, but if the trial isn't making money maybe they should discontinue it. Shady business practices is certainly not the way to make up for the losses.

Total scam. I cancelled, they started charging me again after 90 days. Horrible service. Forces you to get iTunes. STAY AWAY FROM IT.

I have ALWAYS had the best customer service with Audible. They go above and beyond to take care of their customers!

One star is for Lisa in Nevada she was definitely a big help canceling my membership unlike her coworker before he was no help he literally kept huffing making me upset why tf He huffing I'm the one being charged in January. I cancel the membership thinking that's all you had to do nope,! I was wrong they charge me again so I called to see why I can't remove my card it keeps charging me. He claims I have no charges from the last 4 digits of the card but I'm looking at my online statement I was charged by them I didn't want to talk to him cause he already got us heated so I said I want the supervisor he said he giving me a warning which already I'm heated I don't give a $#*! about a warning he hung up on me knowing I said not too and to handle the line to someone higher He kept going on about I threatening him you damn right I going leave a bad review because of his non professional help he be the reason someone like me is leaving a review and me telling every person I know not to subscribe to this app call me a Karen make sure you add lani at the end cause this hawaii women dgaf it's the principal my money is being taking the first time I did the steps to cancel no where on the site said you have to call to cancel it's a bull$#*! app.

If you do sign up this is the feeling they give you, worst company ever, biggest scam.

DO not ever give your credit card details I was charged a fee for not even having an account I can cancel THEFT!

I likewise, have enjoyed listening to Audible since 2009; however, I have had recent problems serious enough to cause me to write a reply expressing my dissatisfaction. This problem began when Amazon acquired Audible. Having had account with both, problems arose regarding which to use. Audible offered to merge them together and I have had problems ever since. More recently (about 2 weeks ago) there must have been some programming change that has cause my partially merged account to cease working altogether!
- I can no longer log onto the mobile app. The app seems to get stuck on loading the home page and leaves a black screen with a spinning dial
- My internet access is marginally better. I can log on, but cannot listen to or buy new books
- My account shows 0 credits when I have 12 and at the same time gives me a warning that I am about to lose my 12 credits (those that it doesn't show I have) if I don't place an order, yet will not allow me to place an order
- I have contacted customer service more than a week ago and called almost daily to get updates or resolution without success
- I have been asked about 50 times if I am using my email address and if I have tried changing my password, which I have done about as many times
- I have uninstalled and re-installed the application multiple times, cleared the cache multiple times and called without resolution
- I understand the ticket was to have been escalated, yet I receive no updates or resolution. Multiple times CS reps promise to return calls or email and fail to do so. When they do, they have no significant update.
- I have spent at least 1-2 hours a day in trying to gain resolution, which seems to be more time that Audible is spending.
- I would think in worst case, they could deleted my account, give me a new one that works and reload my library, credits and history, but it has not been done. I did get an offer to merge my accounts which was done in 2016.
- no less than 4 reps (3 of which claim to be escalation specialists) claim they will take personal control for resolution and have failed to do so.
- I lose about 2-5 listening hours a day and pay the premium subscription for the pleasure of doing so.
- To make things worse, I was recently offered 2 whole credits to help make up for my trouble. Two credits which I cannot use because I cannot purchase, nor listen and which will shortly expire because I have not purchased. Imagine my frustration

At this point I am on a journey to tell every user to not make changes to or upgrade your account. Above all, do not let them merge accounts at risk of the same problems. Do not rock the boat and you might get to continue listening without problems.

Still unresolved,
Brent Rasmussen

DO NOT USE YOUR 'FREE' TRIAL MEMBERSHIP. They will continue to charge you even if you cancel.

If I could I would give this site zero stars.

BEWARE. I was never even subscribed but audible billed me over $200, got a partial refund but not complete refund. NEVER AGAIN.

Never signed up to it. I paid in dollars when I live in Yorkshire!

$#*! right off.,...

Cannot play via my car usb
Just useless
A good idea poorly executed

Their satisfaction guaranteed return policy is amazing! The site and app are wonderful!