Audible

Found a surprise charge on our credit card statement (the card has never been used). Online search discovered the charge originated with Audible.com. Contacted customer service and all they wanted was names, e-mails and billing addresses. For what? To sell? They claimed they needed the e-mail associated with the account. There is no associated e-mail because an account was never created. Two separate representatives were contacted. Same answer from both = waste of time. TOTAL SCAM to get your amazon account information.

After signing upto a free trial to test. I listened to one thing once and left it at that. Then a couple months later, I'm helping do the accounts for my employers and to my shock Amazon have been charging my boss £7.99 each month without any permission.

I use Spotify on the daily and would recommend staying clear of amazon; s services.

Had an account, quality of books downloaded were fine, but customer service just simply horrible. Was on automated billing, receiving 2 credits a month. But there is a cap at 12, so once I racked up 12 credits, was still charged each month, however did not receive any new credits, so, basically them just taking my money for nothing in return. Once was ready to cancel account, they informed me that all my credits would disappear at the moment of cancellation, but I COULD pay an annual fee to retain said credits. So messed up.

These punk mother%$#ers charged my debit and took my hard earned money I ended up breaking a cup and some other stuff in my room because of it. I didn't use the free account and they kept attempting to charge my debit card after the free period was over. I hated that more than anything. Now I have to wait 3 days just to get my refund. This place suck. Makes me wanna delete my amazon account real talk.

We have been trying to cancel this "free trial" unsuccessfully for over 3 months. What a joke.
Customer services promises to end it & then they try to bill our Discover account again & again... DO NOT do this free service unless you have dozens of hours to fight their unfair billing practices despite your timely cancellation... If you look at the other reviews, you will see all of the other people who have had the same experience that we had!

Don't waste your time typing a review if you do not like a book, as Audible states the review immediately becomes their property - meaning if the review is poor it will be deleted. I've read 5 books so far and was critical of two - both reviews were deleted.

This service says that you can have one free month with an Amazon prime account. Beware! They advertise the book will be free then they charge a lot for the book without any warning. Their customer service will not assist at all. They will refund the charge in 7 to 10 days from the day you call them but they treat you as if you are to blame. I've never been treated so rudely before and I'm looking at other services for audiobooks.

I have been a platinum member of audible for almost 18 years. I have spent over $1,000. On their site and they haven't me crap because I returned more than 3 books in a year! I am sick of the corporate greed with these people and will not ever purchase another credit from them again. I am done and I hope this helpful to others!

I've called multiple times to cancel, they state must go to Google Play & it's not located in my subscriptions. The sure do locate my credit card every f-ing month stuck in f-ing twilight zone of never ending membership...

Tonight I called Audible to cancel my monthly subscription. I'm too busy to read one book a month, so I've got 7 credits sitting there still to be used. My experience up until this phone call had been fine.

However, upon calling a member of their customer service team I was informed that if I cancel my subscription - I'll lose my 7 credits! What the actual $#*!. I've already paid for those 7 credits. It's that bad it's almost funny.

Audible is basically a scam beware! On my Amazon account I have several cards, Audible charged my 70 yr old friends credit card, every month since January 2022 through June when she happened to be looking over the charges. I have never even purchased a book but they charged her every month. If it had been on my credit card I would have notice and canceled much faster. Be very weary of this company very dirty. I did reimburse my friend 80.00 and canceled the so called membership I had never used but paid for. Very dirty practice on their side and reading all the comments I see I am by far NOT the first person to have an issue.

I drive so much and listening to books is the best way to get through those long hours. Audible is exactly what you want as a customer. Customer reviews along with critic reviews. Free downloadable App with great options like adjusting narrator speed.

Awesome pricing plan. I pay $7.49, and each month I earn a credit to use on any book I want. I'm basically getting $30 books for $7 and change.

It would be nice if it were possible to have a few options with respect to those reading aloud. Some are truly horrible. Flat and boring, adding absolutely nothing to some of the top rated books. Additionally, if we're paying their monthly fee, throwing in some sound effects would not be a bad place to start. I honestly get more out of my free podcasts than I do out of this subscription. One can dream, I suppose.

Amazon appears to devote zero time to this website. I don't know why they bothered to buy Audible.com and then ignore it. I have sent in suggestions to improves the site, after using it for five years and listening to 50 or so books. All I got was a canned response with no follow up. They tell you about listener reviews including how many and listener ratings. However, if try to read more than the first three or four reviews they show, forget it. It is impossible to find them. I recently went to the listener page and clicked on tell me what I might like and got a message that the site did not know me well enough yet to make recommendations. 50 or so books is not enough? I am going to search for another site that actually cares about their product.

Audible is such a scam, I'm honestly shocked. They make it so that you buy "credits" that get you the book but you're not buying the actual book. Your monthly subscription of $15 goes toward 1 credit, or 1 book.
Once you start a membership you can only "pause it" for a few months. If you cancel it you lose everything you paid for, you can no longer access anything in your library. It's all gone. Audible is just one giant sinkhole for your money. Save yourself and go buy a real book or download an MP3 that you can keep forever.

Amazon has the market on audio books and uses extremely difficult processes for the user to change, understand, or cancel trials. The user interface sends users on a stressful journey of leads. This is very purposefully deceptive and yet, the Amazon of a company gets by with it. Cancelling Amazon account.

I will also add that this site, Sitejabber, does something similarly deceptive in that after a review is written, they then want you to form an account. Nothing upfront to let you know this.

The selection of books is pretty good. It is not an entire library though. It downloads on amazon kindle very fast. On any other device it is more than slow. If you do not own a kindle forget it. Over 3 hours to download a book on all my devices except kindle. They will not answer problems when brought to their attention. I was a customer for over 3 years before laid off and forced to quit subscription.

Audible places arbitrary credit storage limits! They keep charging you, no problem with that, but they throw away the credits you paid for because it's over the limit! I've been stockpiling credits so they'll be available as an accompaniment to the written text to help my slow-reader at school. It is outrageous that after 12 credits are reached, they will throw them away on you. If you call to complain they will put the credits back on, so buyer be aware. In addition, it's annoying that you cannot sort search results based on price, etc as you can on other sites. You are also unable to edit a review. Ever. The actual product and number of titles are the only thing good about this company. Shame on you Audible!

I'm a canadian so without my knowledge there is also a US account with the same email?. If you cancel one the other will still be there and continue to charge? At least I check my credit card statements and they refunded.

Cannot permanently cancel subscription unless on a desktop, yet they offer the option to pause the subscription for 3 months on the mobile app and website.
What an absolute joke, scam, and I will not be giving any more of my own money towards this joke.

I have been purchasing audio books from Audible for a number of years now and find their selection great and their customer service outstanding. Whenever I've written to them about something, and yes, they actually have an email contact us, which is getting harder and harder to find on sites, they have replied to me by the next business day. And now, they're even better because, if you don't like a book you've purchased from them, you can actually return it and they will allow you to exchange it for another book. This is a great site.

So many bugs.

The desktop app doesn't work at all in that it won't play back any of the content that I have paid for.

The desktop app tec support doesn't work either and just gives cryptic error messages when I try to lodge a complaint.

I received a "Gift" with a code from a friend. The code did not work. I then had to spent over an hour with a hopeless customer service guy named "Will" and he kept sending me to all these pages, none which would work...
At the end of it, one hour of "bug fixing" for them, he wanted to have a phone conversation too! I just had to hang up in sheer frustration. It doesn't get worse than this.