Audible

I'm pretty tech savvy but trying to actually hear my purchases was a fail! Yes I only have one account the webpage shows me my purchase but the app when directed to (which is also logged into the same email address etc WONT acknowledge my purchases! Stick to your local library folks and keep your $$$

I began with the Free Trial, same as most. Got me a free Audio Book (I think... my memory is not so good due to head injury from the war) and also did purchase a few here and there. When the Trial Period was up, the one thing that caught my eye and made me feel good about continuing my membership was that they said members get 1 Free Credit per month to use on anything you wanted. After 3 months I had still not received a single Free Credit and said Ill wait one more month. Came and went with no credit. So I discontinued my membership and thank god I was able to keep the books I had purchased. It may be trivial to some, but during a time when COVID has kept people stuck at home, gas is $6 a gallon, etc... a free book is nice to have.

I signed up for the "free trial" trusting that the company would be reputable since Amazon links up and it is enforced so heavily. Right away, I had issue with the fact that I had a $1.81 charge on my account when there shouldn't have been anything, then not even an hour later another $1.81 charge. That was enough to make me cancel. There was no reason to charge my account anything at all, let alone twice in an hour. Hopefully they really did cancel my account.

Awful customer service. I have not been able to log into my account for months. I am being redirected to Amazon where no one is helping or responding for that matter either. The point is, I purchased a service with Audible which I have not been able to access just because I changed my phone number and cannot log into the Amazon account? Sounds like a mess and a total disregard for the customer who is unable to use the service. I cannot even unsubscribe! Is this even legal I ask...

I was enticed by the 1 free credit when you sign up. I got my audio book and enjoyed it. After the month, I got charged for a membership. No biggie, I'll take the blame for not reading the fine print on that one. I cancelled the subscription and thought that was that.

2 Months later, I find more charges, that cost MORE even after I've cancelled. The problem? They autosubscribed me to both audible.com & audible.ca and double charged me (in USD and CAD). So when I originally cancelled, I had a whole other. Com account that I was completely unaware of. What a scam. Now I'll have to try and get my money back.

I never signed up for a free trial and I never gave anyone my credit card info (I would never do that for a trial period anyway). I only discovered that they were charging me 15 bucks a month for the last 13 months when I accidentally signed onto Amazon of Canada instead of the the American Amazon. A of C did not have my credit card info on the account that was created in my name so Amazon of America must have shared my CC info with them based on my email address. I never visited the A of C website and didn't even know it existed. Took me 2 days but everything was refunded. No answer as to how Audible got my credit card #. My guess is someone was signing email addresses up for the sales commissions. I am not done looking into this

James rollins changed narrators in his sigma series books. If you have a good narrator stay with them. I found the Eye Of God so bad in narration that I returned it to audible. I brought this to Mr. Rollins attention and he said that he had no control over who read his books. If that is true why does Scott Brick read ALL of Clive Cussler's books? Bring back Peter Jay Fernandez

They said my 12 year old daughter used her email account to get a trial order. Refused to cancel even after told them she was a minor without capacity to contract. Had to finally cancel my credit card after hours on the phone with them. Didn't realize they were part of Amazon. They just went in an placed unauthorized orders on other cards on Amazon. They really showed me. I canceled all the cards on Amazon just to keep them from more fraudulent charges.

I have been a member of Audible for a while. First joined them after heading a promo about a trial they provided - 2 Audio books for free with no obligations and or charges to your account. I got the book I wanted and had no problem canceling my subscription before the trial period was over. Few months later I found out about a promotion of theirs that allowed you to subscribe for a month and get a $15 coupon for free. I did that - and when I get the coupon I picked some good books ( the site has many excellent titles) - paid a bit extra, but found out that they had changed their policy and instead of clinking a link to cancel your subscription one was supposed to call them. However when I called them they were very polite and I had no problems canceling my subscription. Currently I am checking for another promotions they may have which I could take advantage of.

They monitor how many books you can return. I've been a member for over 7 years & I have to call them to return books & some they say are too old, so where is the guarantee? I'm thinking of canceling my membership. There are too many free audio books out there to keep giving them my monthly membership fee.

I love books and love to read, but I don't have the time with a growing family and challenging career to keep up with everything I want to read. Audible is the one thing that keeps me connected to my favorite authors, new books on topics I enjoy, and now podcasts as well. For my commute, business trips, picking up my kids from school (which now takes an hour due to distancing precautions), I'm able to stay entertained and informed thanks to Audible.

I canceled my subscription in March 2019. I then received an email telling me that it has been canceled and I've received a refund.
They are still taking my money from my bank account. It's such a hassle trying to contact Amazon. In fact it's a bloody nightmare!

They sign you up, run it through a credit card when you sign up with Amazon prime. They never email you are being billed and it's a scheme. Took me awhile to catch in because fees hidden in my credit card. This company is what's wrong with the world today. Greed and deception

As soon as I cancelled by AUS subscription they started charging me even more for a US subscription that I never signed up for. Have contacted them and they've cancelled it saying they dont know how it would have happened... will see if I get a refund. It's a scam and not worth the hassle.

My experience with Audible was terrible. Charged my account repeatedly, told me different stories every time I called, said that the card had been declined, and refused to refund. What's worse, I wasn't even given the credits I was charged for! Would not recommend!

I always hear their commercials on NPR, which seems reliable to me! So decided to give them a try. Signed up for the free month, which allows 1 credit. I chose a "book" but it was 15 minutes long. Called customer service, which is a call center in India, they transfer me to another dept. who promptly tells me I qualify for all kinds of free stuff and all they need is a credit card for shipping. I said I wouldn't be willing to do that, and mid-sentence they disconnected the call.
I called back to get my full credit to try another book and to report what sounded like a serious scam, qualified by them hanging up on me when I refused to give a credit card to them. They did restore my credit but did not acknowledge the prior call.
I am actually really shocked that this is the experience I had with Audible, not at all what I expected... very low end.

Literally the worst online service experience I've ever had. I set up a trial Audible account, but when I tried to cancel it via their website it didn't work. So I emailed them and was told it was cancelled. It wasn't. They then proceeded to bill me for several months. Eventually their US team managed to cancel my account (for some reason my account details were stored with Audible US, despite me setting up the account in the UK). But the refund they sent didn't include the transaction fees I've been charged by my bank and it didn't factor in exchange rates. So I'm still out of pocket, despite the refund.

I was paying monthly and in advance for this service. I lost £65 of my money. Apparently I didn't spend it in time. I cancelled the account but it's my money not theirs. I would strongly advise people to stay away from it. It's theft as far as I'm concerned.

I thought I was doing great with a yearly payment of $229 for some 30 book credits. But now it turns out that I lose all those credits if I cancel my membership and I can't listen to all those books in a year. Argh! I feel I have paid for those credits--that's what the $229 was all about. And they don't refund my money either! Only reason they are still in biz must be all the stupid people like me who didn't realize what they are up to.

My gold membership lapsed because of a compromised credit card that I failed to update. Found out that all my credits that I had paid for and had not used were deleted (stolen) and would not be available to me unless I purchased another month to renew my membership. Very poor treatment for someone who had been a member for over 10 years

I hate audible. You think u pay 14.95 but no u pay 16 bucks. They took money from me when im not evening listening to their books. They're books are so expensive. Like it should be cheap. They inspect u to pay $16 dollars for one book. I hate audible and im not gonna recommend it to anybody but the trash

Used the site for a long time. Suddenly I was not able to use two credits. Called and emailed customer service a total of six times. I was encouraged to use my credit card to purchase the books I wanted instead of using credits. Customer Service always assured me they would fix the credit problem, but never did. I'm disgusted! Quit the service.

How this company can even get away with putting charges through on my credit card when I don't even have an account with them is FRAUD! I used to have an account with Audible Canada sometime ago, but never with Audible USA. I called them but they had no explanation why they have been charging me for a NON-EXISTING account. I wonder how many people get scammed by AMAZON for Audible charges. I am sick and tired of these corporations who don't give a damn about customers.