Audible

You get a free trial membership with one audiobook which worked perfectly. Then, when I started being charged I picked another book and I could never get it to work. I tried contacting them and they never responded. Very disappointing!

I was lured in with the promise of one free audiobook if i made an account on their website. I never gave them ANY authority to use my credit card details from amazon. Turns out they have been charging me monthly, I received monthly credits which i ignored because i was NEVER advised audible had subscriptions, I thought you purchase and that's it. Absolute scam, only now cancelled as I saw it on my statement.

Because i have not had a subscription for 4 years, Audible can't reset my phone number and i have now lost access to my account and all the content that i paid a lot of money for. They know i have paid them, and wont give my credits to buy the books again.

I joined Audible when I could not find the audiobook that my wife suggested to me. I took a 30 days trial offer and it turned out alright. Unfortunately, the book that I was looking for was boring so I exchange it for one I liked better (That was easy).

I was bothering the live chat customer service because I found out that I could not search for specific phrases in specific categories (ex. Podcasts only) they were polite and responded in a friendly manner.

By the end of the free trial, I received an email with notification for the end of my trial. I decided to continue my subscription. In my opinion, it is worth it even if not every single thing on Audible is perfect.

I worked with a producer to create an audiobook of a book I had written. We arranged for Audible to sell it. A couple of days later, we noted an error--it was entirely our fault, but easily fixed at our end. I told Audible we had a new version--but they have refused to replace the old version. It's not about money, or work, they say.

To be fair, they are very polite, but insist they have "procedures" and refuse to accept our new version until there is a high-level review that could take days or weeks. This is ridiculous. It didn't take this long for the initial listing--why does a replacement take weeks? Very disappointed.

I received a gift card as a gift and was still charged my monthly fee. I let it slid cause "oh it was after my bill date my bad." Wrong. They charged me again. This time I called. They told me that the gift card was only for new members. If I wanted to redeem my gift card I would have to cancel my account and then resign up. I tried to explain how crazy this sounds and I was spoken to like an idiot for not understanding why I would have to cancel an account in order to redeem the gift. They will probably still charge me for next month.

I got suckered into a subscription on this through some free trial from amazon, after which the "delete my account" button vanished. At first I was using it, and enjoying the books, so I thought it wasn't such a big deal, only then I didn't buy any new ones for a while. It was maddening to find out when I logged back in that the "credits" you get each month for the monthly charge expire when you hit six--so even though I was billed each month for over a year, I have only six months worth of credits. At least now the delete your account button is back so I didn't have to spend hours on the phone with customer service, but I did have to use all the credits before I got rid of my account, because they steal your remaining credits if you cancel your account with credits left. Total bull****.

I just called Audible twice to return some books. It took 15 minutes to go through the first time and after I told Sean, the operator, that I wanted to return some books the conversation was suddenly terminated! The second call with Ken ended up in not returning any books because he told me that I can not return books with the account that I have! I have been buying and returning books for years with Audible! Am simply disgusted.

Firstly, I DIDN'T order Audible! (I like reading rint myself. They apologised. I accepted their apology)
Secondly, my refund hasn't arrived! (Even after 2 weeks)
I think the Attorney General needs to investigate this company (grr)!

This is a terrible app to download, beware. I signed up for free month and after cancellation I have been charged twice, most recent today for 21.52 AUD.

I emailed and requested refund again, and then tried to delete my credit card details, except that it doesnt allow me to, it says you have to add another card instead.
What a nightmare, and I am obviously not only one.

Audible have been telling me I have no membership yet they take 9.58 euro from my account each month! I cannot cancel - Audible if reading contact me on *******@gmail or call me on **************

I signed up for a free trial a week or so ago, as part of an Amazon promotion to receive a $50 credit towards the purchase of a physical hardcover book. Awesome deal, right? Not so much. It looks like Audible cancelled the promotion a few days after I signed up under its terms and I have had nothing but bad experiences with their customer services reps in trying to receive my promotional credit. I definitely wouldn't have signed up for their services were I not seduced by this offer.

I have been hung up on multiples times. Passed from rep to clueless rep. I've had my ticket "escalated" twice. I've had it "solved" once, promising that they would honor the promotion as I signed up before it was cancelled.

I had a rep lie to me and try to tell me I didn't sign up for Audible using the right link. Then he said I didn't have the right kind of account. I read him back the terms of the promotion and he hung up on me.

Come on, Audible. Do better.

They link with amazon and get your account charged and hacked. It will charge you from a different country and steal your money. I'm from the US and NEVER signed up for audible, but was charged from the UK and have yet to get my money back.

Amazon should never be affiliated with this terrible company

Be aware that Audible.com has access to every credit card number you have given to Amazon. Several months ago we were being billed by Audible on a credit card. We canceled this particular credit card because of fraudulent charges unrelated to Audible. Audible then started charging us on a expired credit card whose number we have given to Amazon some years back. I didn't know you could even charge on an expired credit card but apparently you can.

I just started a FREE trial with Audible and used 1 credit (which costs $0) I had to listen to a book and they charged me a $15.70 membership fee even though I was only to days into the 90 day free trial. I called and complained but they acted as if they didn't do anything wrong. A free trial is a free trial! Just because a person uses a credit to find out if this is a membership they want to keep at the end of the trial doesn't give them the right to charge you a membership fee!

Initially getting my account was good but when it came time to canceling my membership I found this extremely difficult to do. I had my account on my phone but audible insists that you must cancel your membership on a PC. Long-story short even though I canceled my audible account they used my billing information to continue charging me. I lost $98, and I could not get a refund for this. Also in generally their books are incredibly overpriced, it is much wiser to just do some creative searching online and eventually you will navigate yourself to the audio book you want. Do not take the risk with this product, trust me it is extremely infuriating to have to deal with them.

I've been a member of Audible for over 14 years and have loved it. HOWEVER, Audible recently "dumbed down" their software, replacing useful information in my Library - especially the column that provided information about whether or not I own the companion Kindle books, and whether a Kindle book is available for that book -with completely unnecessary big pictures of the books' covers. As if we don't know how to read a list of books and need a picture. What? Does Audible think its listeners are children? I am incredibly annoyed by the change as it affects one important way in which I decide where and when to listen to a particular book. I have contacted them in every way possible, and only receive vague responses. Amazon and Audible are supposed to be linked, but eliminating the Kindle Whispersync column in my personal Library is stupidest move ever.

Your account maxes out at six credits, and if you go to pause your account they threaten to take all your credits (which you already paid for).

Don't waste your money, on their trap.

* A kind representative told me that there is a difference between pausing my account and canceling it. However, Audible only gave me an option to pay a "fee" to keep the credits I already paid for, for one year -- and they only did this when I was in the final phase of canceling my membership. Basically, they just want to squeeze as much money out of people as possible.

I signed up for the free month trial to test it out. As I am living in Australia I was prompted to switch over to the Australia Audible site for more appropriate content and so I switched, however I was charged instantly and my free membership was revoked without any prior indication that it would be. I was also charged an additional fee of $2.88 on top of the membership fee that I was unaware of. I feel like this was unfair and that I should have been told prior to switching accounts that the free membership was going to be revoked.

My card expired so I decided not to renew the service since I wasn't using it hardly. So Audible.com decided to start charging my Wife's CC that was linked to our Amazon.com Account without permission, she had nothing to do with Audible. I had called and cancelled the service and was told the charges would be refunded to her... next month they charged her AGAIN. Called back again and the Audible rep sounded like they were on the Moon, turns out they were in the caribbean which I just hung up since I'm in the US. Called back again and was told the service would be for sure cancelled this time and her card would be refunded. Next step if it's not refunded is to call the CC company and report this as a fraudulent charge since they did not have permission to charge my Wife's CC. I won't ever be using this service again.

I had a credit for 3 books which I paid for monthly. I cancelled my monthly membership due to cost. I spoke with a rep personally and cancelled but what they failed to tell me is that when you cancel, you loose your credits that you paid for. I lost $45.00.

I had a problem one night downloading a audio book and called them around midnight and got a person! The person was very helpful and helped me undo the mistake I made and down load the book. I have bought many books from them and am very satisfied with their service.

My wife signed up to Audible over a year ago. We have been trying now for months, unsuccessfuly, to cancel the account and stop paying the monthly membership fee. I have removed the credit card from the account details and still money is coming out.

I have emailed them on numerous occassions and they continue to make excuses as to why they cannot fix this and I should call with my credit card details. I have also called a number of times and left messages with my contact details. Other times I have just been hung up on without getting through.