Audible

I've tried buying extra credits but the system will not allow but it allows me to buy the books at full price. Customer service doesn't help either. I feel scammed.

I've been an Audible.com customer for just under two years and, on the whole, have found it okay.

But the place is a mess! There are fewer and fewer "devices" available for using the system and yet they're still listed as viable. True, android has been added.

The website needs an overhaul. With some misgivings, I started out to see whether a gift subscription would be appropriate for an elderly family member's Christmas this year. As I waded through the process she would have to follow for the first time, I decided against it.

It seems quite a few customers have offered their advice to Audible about making things easier and smoother. The marriage of Audible and Amazon suggested Audible would improve. But even Amazon now behaves like a company that may be overreaching and is, itself, looking a little frayed and disorganized.

Would I join Audible if I knew what I know now? Possibly. There are some treasures there. But I wouldn't hang out there forever: Just load up on the favorites and get out unless they improve every aspect of customer service!

They don't even mention anywhere and start charging your credit card. They do this very slyly by making you log into your amazon account. This website is a cheat.

I live in a remote area with very limited Wi-Fi data. I had an issue with my audible on my iPhone. All the audio books downloaded will not play. I spent at least 10 hours today talking to customer service reps-each one going over The identical things that happened in the previous conversation. Going out of the country and would like to have the audiobooks. I think the performances are great, however the best they can do is give me a 24 to 48 window when they "might" get back to me. Oh, and a $10 credit for my trouble. I've had to use up all of my data on my phone-probably at least $35-$40 worth. They could not care less. I have ordered at least 50 audiobooks from them over a couple year period of time. They couldn't care less. The first person I talked to was nice but her hands were tied- the would-be "supervisor", Mary, could not do a thing and was rude. It's really too bad... it's a good product but when something goes wrong, they you don't know the definition of customer service A shame!

Somehow duplicate accounts were created using the same email address on my account. Not only am I not sure how that can happen, but neither is Audible, nor could they explain anything to me. After several attempts to resolve my issue through their Live Customer Service, Chat Customer Service and emailing Customer Service directly, no one could solve my issue. Yet everyone kept telling me to contact another form of customer service, "Please contact out Live Customer service", "Please send an email to customer service". My books were only showing up in the app but not on the website due to the duplicate account. As a result of this I ended up with and extra months Audible charge and and Additional Prime membership somehow. On a positive note all charges were refunded, I'll get my money back in 3-5 business days.

The fact that I had to contact Audible daily and they were still unable to resolve my issue, or even sound concerned that I was having an issue is crazy! I figured out a resolution myself. I changed the email address on the duplicate account to a different email address to completely separate the account. Then I deleted the duplicate account. Done. Resolved. Unfortunately I don't know how their systems work, and I bet if someone would have just listened to my issue instead of rushing me off the phone, there is probably a simple explanation that I would have been able to understand. I have never had an issue using Audible before and I actually really like the service, but it's not worth the headache of contacting Customer Service if I have an issue.

I tried a free trial book... With Alexa the commands to go to a chapter number never,,, not even one time were obeyed... I would say "alexa go to chapter 28" (because I had fallen asleep... it would go to chapter 22 or who knows where? Did NOT even SAY! Just unforgivable CRAAPPP program! And they want a bunch of bucks a year to RENT THAT? WHY in the world do people put up with it? JUNK! SHOULD be free with Amazon or at least you buy and own the program ONE TIME PRICE... WHAT THE HELL is with a monthly? Scam RIP OFF

I tried audible for one month almost 3 years ago. I cancelled my one-month but continued getting charged month after month after month. I cancelled on Amazon, I called Audible to cancel, I sent emails to cancel. I even went to the point of cancelling a debit card so they could not charge my account. Unfortunately, as soon as I made a purchase on Amazon, their Audible department linked up to that card and again began to charge me a monthly fee. After multiple calls and complaints, I FINALLY was able to get someone to offer me a refund for 15 months worth of charges. I felt I'd accept that and move on. Of course, they ended up only refunding 8 months and have after multiple contacts again with Audible, they are trying to make me jump through hoops to get the remaining that are owed to me. We are talking hours and hours of me reaching out to them for just over a $100 they owe me. It's no longer about the money, but the ethics and doing what's right by the customer. This is my first and only review of any product/company. It takes a lot to get me going and in this case, it's just downright illegal and crooked to continually charge someone's bank account without their permission. Even more so when you've reached out to them multiple times to stop. I've received emails about legal action being taken against Audible for this exact reason. I've ignored them up until now. I will be more than happy to provide all the documentation I've gathered in my case.
For those of you considering Audible, I'd highly advise not signing up for any monthly service that is directly connected to your Amazon account.

My credit card gets debited without authorisation. I have to spend substantial time and effort to get my money back
This month same thing happened to my wife.
How does this CROOK COMPANY manage to do this?

I took a trial and they took it for granted without letting me know they keep charging me for the membership. No email or text receipt. I just notice in the bank statement after four-month.

You can like or not the audiobooks, I tested the free trial and the quality and the app were just ok. My problem with them was THEY CHARGED ME 2 MONTHS AFTER FREE TRIAL CANCELLATION. I was very careful and I put an alarm on my phone to do the cancellation on time, I did it, even I received and email from them confirming the cancellation. Then 2 months later I discovered in my account a monthly charge from them... I contacted them immediately and they put a lot of excuses, like "we are different websites under the same umbrella", "they cancellation was sent from our Australian website and the charge are from our US site",... Finally after 3 days, several emails and chats with them I got the money refund and a new cancellation email. How a company with Amazon's support can do these things? Imagine if I do not check my bank account often... or how many people are in the same situation?

They had an instagram ad offering a free audiobook. I clicked in, got the app, tried to get the book, and found that they are actually offering a trial where you put in your credit card info and if you don't cancel in under a month you start paying $180/year in monthly payments. Also you don't even get an audiobook unless you choose one so that's the EXACT OPPOSITE of a free book. It's No book, for much $. I told them as much and they SIGNED ME UP FOR THEIR SERVICE! Basically added me as a paying customer when I called them out on false advertising and shady marketing. SO WRONG.

My Audible subscription began when they did before Amazon bought them. I have hundreds of books in my library and as long as Amazon is in business I will be able to "keep" those books. I usually have had satisfactory experiences with customer service and billing.

The reason I may give up on Audible is that there are more and more glitches getting the latest books from really top, proven authors. They seem to be moving toward lots of included short / fluff offerings that I am not interested in. These are "included" in your subscription and you do not get to keep them.

If you like constant variety from unproven sources, this could be for you. I want books in my library to be those I love and want to listen to again.

Unless they go back to a more mainstream, litrary approach, I will figure out a way to use my credits (which you do not get to keep but must use before you cancel even though you have paid for them) and not renew when my subscription.

A good service if it fits your taste, but worth understanding the rules before you sign up.

IT TOOK ME 30 SECONDS TO CHANGE MY PASSWORD FOR MY NEW PHONE WITH MY BANKS, AND OTHER SITES BUT 45 MINUTES OF INTERROGATION TO ATTEMPT THE SAME CHANGE,. I WAS TRANSFERRED THROUGH THREE AGENTS TO COMPLETE THE VERIFICATION PROCESS, AGENT THREE SUGGESTED i CANCEL AND OPEN A NEW ACCOUNT. THEY HAD NO TROUBLE FINDING MY ACCOUNT TO CANCEL.

I wasn't happy with the fact thatthey kept spamming my email account with no straight forward way for me to unsubscribe. Follow that up with the fact that unsubscribing never kept them form spamming me. I then had to write to customer TWICE in order for them to get it right. Follow that up with the fact that I received my credit card statement and they had double billed the monthly fee, once in CAD and once in USD. Suffice it to say I can easily live without their bad service.

Its really not as bad as everyone else seems to suggest. I didn't really expect much from a free trial. Its also pretty easy to find more free trial links so just cancel it before the last day.

I cancelled my membership, I received a cancel confirmation mail, then they charged me normally and when I called them about it after waiting for 20 minutes on hold they told me I should have cancelled both UK and US services

I listened to maybe 4 or 5 books a month so I'm not a heavy user, this complaint is something I just recently noticed, on the phone app as I scroll through audio books as I get to the bottom and swipe up for the next page the previous page that I just looked at disappears replaced with different books, not the ones I just searched so if I see a book that I want to come back to and checkout i can't because that page disappears replaced by new books now if I am mildly interested I have to open the book to check it out, it's super time consuming because a lot of these books I'm not going to want to purchase, other phone apps that are like this I just won't use, but I like audible, just wish they could fix this or let me know what I can do to fix this.

I wanted to try audible for a few months, but when I decided to cancel it, it turned out nearly impossible to cancel. REALLY BAD CUSTOMER SERVICE: do not subscribe for this, it's a mistake if you ever change your mind.

I cancelled my account and it seems it didn't go through for some reason, and I was charged again for this month. I used my credits immediately when I realized I was still subscribed (didn't want Art of War that badly, but bought it) and I remember the the reason I wrote when asked why I was cancelling (I don't like the practice of cancelling our credits when we cancel our membership).

So yeah, I ended up paying $45 for 3 books (MP3s) and then when I cancel it doesn't go through? Terrible site which is unfortunate because MP3s are literally no cost to the site and they still charge VERY high prices.

This site needs to go out of business so they can restructure their ripoff service, it functions fine I guess but that's not hard to do.

I had been mistakenly charged a subscription fee for months, as most of the negative reviews here have experienced as well. After accuring a total of nearly $60 in charges for a service I never had an interest in, I submitted an email at 7:30 pm EST on a Wed. Expressing my aggressive frustration. To follow, I opened a live chat box to echo my sentiment. But before I had even submitted the message in the live chat, I had received an email response to my initial inquiry. A customer service rep had not only received my email, they had also gone ahead and taken care of it for me. The full refund I received included one month of charges which I had admitted was my own fault for forgetting to cancel my free trial. They still gave me that refund. Honestly, I was super angry but in a rare situation, a company's customer service was able to calm me down within minutes, and handle my issue further than I even requested.

Please, just try to approach a problem, even one as annoying as what we all had with Audible, in a polite manner until you've tried that through, before going all mad angry at them as I did!

One star less than five only because this all happened to begin with, but SUPER impressed and grateful for how they handled it!

Canceled my membership, eliminated all methods of payment in Audible and Prime and they still make withdraws out of my account. I now have to resort to issuing stop payment block on my account. BUYER BEWARE...

EXTREMELY unhappy with Audible! I signed up for the free trial of Audible Plus because the LIARS said they had four books I wanted and I figured I could get through four in a month. NONE of the four are available in Audible Plus! I immediately unsubscribed, literally minutes after subscribing, and tried to subscribe to the Audible Premium Plus free trial to see if I could still listen to the books, but was ineligible as I had already "had" a free trial. Now the only way to get these books is to PAY for a subscription because these fools did not make it clear what was and was not available! They are obviously deceptive thinking they'll fool people into buying subscriptions. These are 60+-year-old books, not current bestsellers, so if these are not even available, what few pathetic choices are?

We have been a member of Audible since the third month of 2003. We have 535 + books in our library. We have always burned the books to a CD. Audible over the last number of years has used iTunes to burn CD. Now they moved from using Audible Download Manger to Audible App. Now it will not allow me to burn books. They can say that it is not Audible, it is iTunes. That is BS, it all worked until they went to the new App. Audible tech support is the craps. The ones that you can understand are not much help. At one time tech support could use remote access to fix problems., no more. I have called over ten times. One tech said it was beyond what he could do. He sent the information to a level 3 tech. I did get an email back, but it was so technical that I could not use it. I call back and talk to a very nice girl in tech support. She read the file that was sent to me. She said she would not attempt to change all the stuff he said to change. I do understand that are on life support, but you can still burn CD and use in many ways, but not with Audible.