Audible

I just found out that I have been being charged by Audible for years. I remember a couple years ago discovering this but because I had just changed bank cards (which i do on a regular basis so this can't happen) I decided to just let it it go. And then just discovered it again! How could they get my account information? Apparently they steal it from Amazon and it is somehow authorized by Amazon because they are a part of Amazon. But this card is under my name and my name only and the audible account was under my husbands name. My husband had looked at the site but audible is telling me that he downloaded a book but my husband assures me he never ever did. He remembers looking at the site but that is all. The audible chat lady was very helpful to the extent of returning 4 months of charges and helping me figure out how this was happening but I will never ever order anything from Amazon again. And it still doesn't make sense because my new account information was only added under my amazon account associated with my email address but somehow audible got my account information thru his audible account associated with his email address. They save your account information and I don't believe I ever authorized them to do that and then pass it on when you use a new credit card. I have a very hard time believing this is legal. I am going to determine how much money has been stolen and then request that audible refund the remainder of it. I am going to complain to Amazon and write a nasty review so people know what they are doing, then deal with my bank and credit card company.

I love the selections Audible offers. It is really nice receiving one credit per month. I especially like the audio samples and in-depth descriptions of each title. Since most of us are on the go a lot, in our cars, I use the time to listen to a lot of Audible books. This is especially helpful when I don't have the time to sit down and read a book. With Audible, I am still learning while on the go. I called Audible last month and an awesome young lady by the name of Nicole answered the phone and she was beyond helpful. She went above and beyond to answer all my questions. She even offered extremely helpful information that I did not ask about. I told her the type books I was interested in and she made some great suggestions. As a result, I actually used my credits to get books she recommended. Nicole was so personable, patient and professional. When Nicole explained various books to me, she brought them to life. She introduced me to the Audible Plus catalogue and explained in detail. She also informed me about the books under the "Originals" tab which I was excited about. Audible is very fortunate to have Nicole on their team!

I did not sign up for Audible, but some how I was being charged for two straight years. I called up and in minutes, my account was canceled and my money was refunded without any problems whatsoever. I have no idea how this Audible service works, but if you are interested in learning more, their customer service is OUTSTANDING!

I received this for Christmas 2015 from my sister. I still haven't been able to use it. When I called customer support, they were useless. When I asked for a supervisor, THEY HUNG UP ON ME.

DO NOT USE THIS TERRIBLE SITE

I bought a book from this site, supposing that is the same than Amazon. But I realised that they charged me every month $15 for services that I didn't know that I'm paying

Limited publications. Crappy crappy(!) user interface. Waaay too expensive for what it offers. This thing/ poor excuse for an app shouldn't be in the Amazon family at all.

This site is unbelievable, not in a good way. Do Not give them any credit card info or sign up for a "30 day free trial", I tried it once and didn't like it so I never signed up. A few months later I found out they were charging me $14.95 per month for a service I never used. Trying to cancel my "subscription" has been like trying to win at the crap table. The worst thing about this whole thing is that they are an AMAZON affiliate and as such, I would have never expected to be cheated like this. I'm considering canceling my Prime membership, but there again, I found out that you have to wait until the annual membership expires before you can choose to not renew. Doesn't this guy Bezos have enough money that he doesn't need to be partnered up with a company that rips off his customers? What's happening to the world? I am thoroughly sick of the whole situation and will continue to try and cancel my "subscription" with Audible.com and I won't be dealing with Amazon in the future. Bezos is going to have to find someone else to cheat out of a few bucks!

Audible does not work anymore with Windows 10 since Jan 2022. Personally, I will not go to Windows 11 as the reviews for that are very bad. I asked Audible about fixing this. Their decision to expire Windows 10 compatibility was a conscious and deliberate one. The customer service was NOT helpful. There only advice was to submit a suggestion. My issue is, that this company charges a monthly fee on top of the cost to buy an audiobook. Because Windows 10 is retired from Audible, you cannot download and save the audiobook YOU PAID FOR without Windows 11! It is in their 'cloud' for 10. So, if you don't have ay internet access, you cannot listen to your audiobook. This was a bad move by them, and I will NOT be staying with them. I can buy the audiobook CD and save it to my Windows 10 PC. Customer service was not pleasant, and they do not care about potential customers. My iphone does not have enough memory to hold a complete audiobook, so this is very IMPRACTICAL. The point of paying for something is to own it, and to have access whenever you want. If you like keeping your money on the cloud, or want to go to an intrusive program like Windows 11, by all means do what you like. But, buyers beware. Always know your options, and what you are getting yourself into.

Tried to work with customer support 3 different occasions just to get a free trial downloaded to my pc and ipod - disconnected 4 times - redialed only to be connected with a new call center and had to go over my questions again. SERIOUSLY - all I want to do was download 2 books to my pc & ipod - so much for a trial - NO SUBSCRIPTION FOR ME

I went to Audible today to add books. Then when I go to download them it does not work. So I call. The person who answers the phone tells me I have to have Windows 11. Nice of them to tell me that AFTER I order them. The first person sends me elsewhere to see if someone else could help me. Person 2 maybe could, but she talked like she had a mouthful of peanut butter and I could not hear a word I said. She also made a lot of noise with whatever she was doing. The third person agreed with the first that they have simply stranded everyone who does not want to go to 11 or does not have the means to. (I am neither, but I am not going to get it done before the time I want to start the next book (tomorrow). But apparently they do not care. He says they claim they sent out notice, but the last notice I got from them was December 1,2020 when they switched from Audible Manager to Audible Sync. Nothing about this change at all. So they don't care about their customers they also lie. I have no proof of purchase because it is an online service, and I am not posting which books I bought.

Had to cancel my audible subscription twice because of unauthorized charges to my account. Not a safe site to leave your financial information. Very misleading.

Audible automatically charges you every month whether you buy a book or not. If you don't use the credit, at the end of the year you lose your credit. I buy in binges normally when we're traveling so I want to stockpile my credits that I PAID FOR! This is common thievery!
There is absolutely no excuse for dropping the unused credits other than corporate greed. DO NOT SUBSCRIBE! RIDICULOUS RIPOFF!

If you want audiobooks, just buy them individually--they will be cheaper than purchasing a "membership" through Audible. Do not get involved in the Audible mash-up with Amazon. When you purchase an Audible book through Amazon, you can't tell if it used one of your Audible monthly credits or if you paid by credit card ( you pay $14.95 a month for each credit--why would you pay $14.95 for an Audible book that retails for $1.99? Yes, that's right, many Audible books only cost $1.99 and you're at risk for using a $14.95 credit to pay for them!). There is absolutely nothing on the Amazon site that tells you how you paid for a book.

You have to go to the Audible.com site AFTER you purchase the book and the Audible.com site will tell you whether your credit card was used or whether a $14.95 monthly credit was used. This is ridiculous! The only way around this is to purchase all your audiobooks on Audible, but they don't tell you this. You have to do a "Help" chat to find this out. Audible is a complete rip-off. You will end up spending $14.95 a month to purchase "credits" that you will end up spending on Audible books that otherwise would have cost $1.99 out of pocket. There is no worth to a membership at all.

I have always loved listening to books in the car on vacations, even when they were on cassettes. I was a little uncertain though when my son bought me a year long subscription to Audible for Christmas a couple of years ago. When would I have time to listen to a book? I even let a couple of credits slip by before I figured out that I have time every single day! I have a lot more time to listen to a book then I have time to read. I listen as I clean house, run errands, mow the yard and if I'm fully engrossed, I've been known to crank it up in the shower. I have now managed to figure out the local library system so between the two, I keep up with the latest books on the market. Audible does make it a little difficult at first to select and pay since you have to deal with two sites and passwords but once you get past that stumbling block, it's a breeze. And, I DON'T like the fact your credits will disappear if you don't use them within 6 months. I feel like, by golly, I pay for them, I shouldn't be penalized for not rushing my preferred order. Send me a refund if you're going to take back what I don't use immediately!

Don't waste your money on a subscription, almost all the books out there cost less than the cost of a single Audible credit. In other words audible credits are a rip-off and not the bargain they make them out to be. If you do decide on an audible book, they will unsuspectingly encourage you to use your more expensive credit than to pay the lower cost of just paying outright. If you're not paying attention and assuming that because they have a big name and are associated with a well known company like amazon that they can be trusted then you're exactly the target they are looking for. That's why so many people have been sooo disappointed, because so many have been unsuspectingly taken advantage of. So sad, and shame on you Audible! You know better! It's not like they weren't already making money hand over fist, but they had to be greedy and make it into a freaking scam. I'm so tired of companies like Audible taking advantage of the ignorant and preying on the weak. On top of all that nonsense, audible will steal your credits aka, steel your hard earned money right out of your account in broad daylight. That's right, after you've purchased and accumulated six credits because you can't find something to spend them on due to the fact that every Audible book costs less than the price that you have already spent on a credit (so why waste it), they will just take it from you, and you never get it back. Yes, that is stealing and deceptive.

You sign up for the service, try it out, cancel the service, and are still charged for months on end. It's an absolute scam, and the support department is a joke.

I really love it but lately I have not been able to give my own reviews on anything that I have listened to and that bothers me deeply. I thought readers, listeners would have a say.

I did not sign up for service and was charged for 5 months. They ended up refunding me for 4 of the 5 months, which is better than nothing, however they still stole $15.10 from me.

I enjoy this site. A bit of a learning curve,but then it's well worth it
I have a busy schedule this site allows me the opportunity to enjoy books at my discretion.

Audible happily took my money when I wanted to purchase audible books. When I want to take my books that I PURCHASED AND OWN to a different audible account that holds all my other digital content, Audible refused to allow it. Told them all my kindle books, amazon movies, mp3 were on a separate account and that I needed audible to transfer my books to that account, they refused. They also REFUSED to fix their audible app to allow multiple account login. Instead Audible CSR recommend that I purchase ANOTHER DIGITAL DEVICE just so I can listen to audible books from both accounts.

Worst site and customer service EVER. I've been posting to all social media outlets I can find on this negative experience and will continue to do so. Consumers needs to be aware to AVOID audible at all costs!

Do not sign up.
Do not hand over your credit card details.
Be warned if you do and you cancel your membership they continue to take your money!
What a nightmare...

Books cost similar to purchasing the physical book.
Unexplained charges occur on the bank account. There is difficulty canceling the ' subscription '.

I created an account on audible thinking that I would be given 1 free book on the trial, this book was used for school purposes, I had no intent on spending any money what so ever on this site.

Firstly, I noticed that I had been deducted $14.95 from my account the first month after subscription so I read where the deduction came from and I canceled my membership and contract with audible as soon as I found out, this is the second month (28th August) that I have been charged $14.95 EVEN AFTER I had ended my subscription.