website thubmnail of Audiobooks

Audiobooks

How would you rate Audiobooks?
grey star
grey star
grey star
grey star
grey star
California
29 reviews
111 helpful votes
Follow Scott D.
Unfollow Scott D.
Send Message
Share Review
Report Review

Spammer
January 31, 2022

This company enlists third party spammers to bombard people with spam. I don't need multiple messages daily from your spammer "affiliates" that use constantly changing fake domain names to try to circumvent spam filters. No legitimate company needs to use this type of advertising!

Date of experience: January 31, 2022
Iowa
1 review
0 helpful votes
Follow Kim M.
Unfollow Kim M.
Send Message
Share Review
Report Review

I have tried canceling my audiobooks account several times. The first time, in June, I thought I had completed the process online. Then the next month my college-age daughter and myself noticed we were both getting billed so I called audiobooks to correct the situation and to cancel my account. I thought it was taken care of and now I notice I have been charged for August and September. I don't think my daughter is getting charged anymore; however, I still am. I want this to stop and I want to be reimbursed for the payments audiobooks has taken out of my account since I have been trying to cancel my subscription with them.

Date of experience: September 11, 2023
RU
6 reviews
1 helpful vote
Follow Mikhail S.
Unfollow Mikhail S.
Send Message
Share Review
Report Review

Audio books are better
February 16, 2022

I love listening to audio recordings, mainly because i perceive such information better. That's why I prefer audio books over paper ones. I can't perceive paper books and when I start to read something I forget about this information within cpuple of minutes. One can state that it's not okay, while I'm sure that it's just my feature. I applied to this service in order to find some audio books to listen to. I found here plenty of books of various genres and already have listened to couple of ones. I would certainly recommend this service to all people, who can't read paper books.

Date of experience: February 16, 2022
Tennessee
1 review
0 helpful votes
Follow K G.
Unfollow K G.
Send Message
Share Review
Report Review

I don't like posting negative reviews. But maybe it will save someone else from experiencing the same thing we have. We have enjoyed Christianaudio for years. But for some reason when we updated our payment method (our cc was expiring, so we entered the new number), they did not use the updated info, and stopped charging us. We did not notice for several months, and they never contacted us. When we did notice, I reentered payment info at least 3 times, waiting several weeks between times, and nothing. All our credits expired, so we lost the 18 or 19 credits we had. Totally their issue - we had supplied the payment info. When we called, they had no idea why it wasn't working and just told us we owe over a hundred dollars for the months that they had not charged us, when we couldn't get books anyway. No one has any idea how to fix the problem. No way to communicate except through email. Now what? So disappointing!

Date of experience: May 26, 2023
Singapore
1 review
15 helpful votes
Follow STEPHEN K.
Unfollow STEPHEN K.
Send Message
Share Review
Report Review

Scam
April 3, 2021

It's a very dubious business model, free trial then make it extremely difficult to cancel paid subscription, multiple emails, their website doesn't allow cancellations on line, had to cancel my Visa card to get rid of them!

Date of experience: April 3, 2021
Michigan
1 review
2 helpful votes
Follow M M.
Unfollow M M.
Send Message
Share Review
Report Review

I signed up with my email, got the free trial but didn't like their selection so I cancelled immediately. On my account I can see that I've cancelled the account and that I have 0 hours of listening, 0 downloaded books. Months later I find out I'm being charged monthly. FOR SOMETHING I CANCELLED, AND NEVER USE. I go on their website, something you have to do if you want to cancel this app. It says I've already cancelled my account. So what am I supposed to do? I call their customer service. The number automatically hangs up. Three times. They are unreachable. DO NOT DOWNLOAD THIS APP. Do NOT sign up for their free trial! It's impossible to cancel.

Date of experience: June 24, 2022
Australia
1 review
9 helpful votes
Follow Bill S.
Unfollow Bill S.
Send Message
Share Review
Report Review

Audiobooks.com uses misleading and deceptive conduct, which in Australia, at least, is illegal. It offers you a free 30 days trial, then immediately charges your credit card. Despite saying you will not be charged for 30 days. This is all in writing, so I'll be telling my credit card company to reverse the charge.

Date of experience: May 5, 2019
AE
1 review
5 helpful votes
Follow Swapna T.
Unfollow Swapna T.
Send Message
Share Review
Report Review

Free trial is not true
February 20, 2017

I have been charged for the free trial and upon writing to the customer service this is what they said "As you are currently within the 30 day free trial period, no charges have been processed. What you are seeing is a pre-authorization which is immediately voided upon sign up and it will drop off within the next few business days. This is just to ensure the billing details you have provided are valid upon sign up. "

But my charges we not reversed. To make things worse, when I downloaded the (supposedly) free book they charged me for that too!

I got charged for the same item twice in one month!

Date of experience: February 20, 2017
Nicholas C. Audiobooks Rep
over a year old

HI Swapna, You might just be seeing the pre-authorization and then the reversal there of. Please check your PMs for more information.

Delaware
1 review
8 helpful votes
Follow James W.
Unfollow James W.
Send Message
Share Review
Report Review

Auto renewal scam
September 2, 2017

They say they offer a free trial with one free book credit. I used it for a 10 hour road trip and cancelled the auto-renew immediately from my phone. Sure enough they billed me after 30 days and they refuse to acknowledge the mobile cancellation. Lots of other stories like this from other users. Don't trust this app!

Date of experience: September 2, 2017
Nicholas C. Audiobooks Rep
over a year old

Hi James. Please check your DMs for more information regarding this issue.

Israel
1 review
2 helpful votes
Follow M G.
Unfollow M G.
Send Message
Share Review
Report Review

I tried the app, didn't like their inferior product, and cancelled my account.

Audiobooks kept charging me for 2 years.

When I found out, they did not agree to refund me, and kept my stolen money.

Date of experience: October 13, 2022

Overview

Audiobooks has a rating of 1.6 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Audiobooks most frequently mention free trial, customer service and credit card. Audiobooks ranks 74th among Audio Books sites.

service
19
value
18
shipping
10
returns
9
quality
14
This company does not typically respond to reviews