Audiobooks

When you try out their membership for free and try to cancel it later, it won't cancel after the first click. That would be OK since it is a big action, but guess what? It won't cancel even after the SECOND click. You need to click it THREE TIMES. Not to mention the last cancel button is quite hidden (LIKE YOU ARE NOT SUPPOSED TO SEE IT). They need to work on their UX/UI design quite a lot because right now it is horrendous and unfortunately DEVIOUS. It could have been remedied by giving a user an immediate option to cancel the subscription without the need to scroll an overwhelming chunk of information.

I absolutely love this app! As a busy single mom with a full time job and a jammed packed evening schedule, I never have time to read! By the time I get into bed at night, I'm too tired to read! Audiobooks has allowed me to read all the books I want to read, the best sellers, popular book club reads, without having to take time out of my schedule. I listen to my audiobooks on my phone in the morning as I'm getting ready for work, in the car to and from work, in the car driving my daughter to all her activities, while sitting at her sports practice, making dinner, etc. While I do love a paperback book, Audiobooks is just so convenient. My only complaint is that there have been a few readers that I haven't loved. One reader kept accenting the wrong words in the sentences and it was terribly annoying. My favorite is when the author reads his/her own book.

I guess I signed up for a free trial but struggled to download a book. This is not a user friendly website. I ended up paying twice for this stupid website and can only be refunded for one month of it. You need an app to download a book so you can't download a book on the computer, then it has to link up to the phone. It was very confusing. When I tried to explain how I wasn't sure if I even downloaded a book to the costumer service representative she was extremely rude and condescending. I would not recommend this service to anyone.

I cancelled service with Audiobooks.com in less than a month of having the service as they did not have books I wanted. Several months later I noticed they were still billing my account. Upon calling to address the issue multiple times, they would only refund one month of fees despite the face I did not use any of the monthly credits. The suggestion was I could use the credits anytime. They take back the credit after if you don't use it within 90 days. It's a trap to take your money, not customer service oriented in anyway. If you cancel be sure to follow up within 30 days! I was forced to get my bank involved.