• AuthenticateFirst

AuthenticateFirst

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Overview

AuthenticateFirst has a rating of 4.4 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AuthenticateFirst most frequently mention customer service, turnaround time, and high end. AuthenticateFirst ranks 27th among Business sites.

  • Service
    67
  • Value
    66
  • Shipping
    30
  • Returns
    26
  • Quality
    53
40
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How would you rate AuthenticateFirst?
Top Positive Review

“Go-to Authentication service!”

Shay H.
3/30/21

Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!

Top Critical Review

“*sigh*”

Emerald E.
12/20/16

You cannot argue with a company that doesn't use common sense and is out to just make a buck. Don't fall for it, people. Look up their reviews - there are a TON of bad ones. TONS. And the fact that the company isn't willing to look into bettering their shady practices or even speak to people in a more kind and less condescending matter, really says a lot about their legitimacy. Some people live with themselves only because they are in denial about their bad behavior. Shame on you, AuthenticateFirst.

Reviews (215)

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customer service (18)
Thumbnail of user cindyh756
1 review
0 helpful votes
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March 30th, 2021

I've used AuthenticateFirst a few times now when I'm just not sure about an item. They are pretty quick at either authenticating or asking for something else they need to see. I've been unable to locate serial numbers and they tell me where exactly to look. For the price and speedy help, they are my go-to authentication company

Thumbnail of user annd251
1 review
1 helpful vote
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September 24th, 2019

I'm so happy this company exists. I've been so worried about a recent online purchase and they put my mind at ease. I recommend using this company for authentication purposes BEFORE you buy. The cost is incredibly fair and they provide quick service.

Thumbnail of user lindsayc80
1 review
2 helpful votes
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December 27th, 2018

I have had many bags and several belts... as well as a scarf or two examined by the terrific gals at Authenticate First. I have found them to be exceptional, professional, prompt and courteous. Its such a great service to quickly and efficiently determine if your item is authentic. Authenticate First takes time to thoroughly research the piece in question! I will use their service with confidence for years to come.

Thumbnail of user amyt418
1 review
12 helpful votes
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January 18th, 2020

I wish I had heard about Authenticate First sooner! As a buyer of high end clothing and handbags online, I'm sometimes left with the nagging doubt that I bought a fake. Someone suggested trying this service, and I had them authenticate a Chanel bag, and found it was indeed a real one, leaving me much happier with my purchase. I plan on having all of my high-end clothes and bags authenticated by them. As a seller, I like to authenticate my items to increase sales and leave my buyers confident in me. Their service is reliable and reasonably priced for doing so. That said, you MUST send a lot of clear, high-quality images. I mean come on, they're doing this online so you have to give them plenty of images to work with!

Thumbnail of user maryt414
Mary T. – AuthenticateFirst Rep

You are so right, high quality and in focus images are a must for online authentication. The photos are our eyes, and they need to be 20/20 to ensure we don't miss a detail!

Thumbnail of user ashleym468
1 review
7 helpful votes
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October 25th, 2019

I used Authenticate First due to buying items second hand and wanted to make sure they were truly authentic. Well... they did an amazing job with answering questions in a timely manner and had AMAZING customer service. Would highly recommend and would use again! Thank you!

Thumbnail of user dadag2
1 review
0 helpful votes
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March 30th, 2021

AuthenticateFirst team saved me a lot of times from buying fake bags! I appreciate and trust them! They responded fast to all my requests and with high professionalism! I definitely recommend AuthenticateFirst!

Thumbnail of user christines347
1 review
0 helpful votes
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December 8th, 2018

I'm based in the UK and wanted an expert opinion on a 1970's Gucci bag I am selling. The process was very simple and straightforward, my authentication and valuation arrived quickly and I would definitely use the service in future. I am now able to sell the bag knowing it is 100% authentic, which is always reassuring for customers when buying high end items.

Thumbnail of user gregn12
2 reviews
1 helpful vote
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August 31st, 2018

I have used Authenticate first on several occasions, and have been pleasEd and impressed each time. It was important for me to ensure that some pre-owned items I purchased my wife were, indeed, authentic. Although pre-owned, purchasing a Louie Vuitton handbag is a significant investment ( not to a mention I would feel awful to accidentally give my wife and) imitation purse!) The site is easy to use and the customer service was excellent when I needed assistance and how to provide photographs and other documentation. In fact, they even expedited a review for me when I wanted to have it in time for my wife's birthday! Definitely recommend!
Greg

Thumbnail of user brittanyb570
1 review
0 helpful votes
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March 30th, 2021

Been using authenticate first for 5 year to authenticate designer items for my consignment store. Turn around is very fast. I never have to wait more than a day. The new website is simple to request an authentication. When researching authentication services prices, authenticate first is least expensive.

Thumbnail of user laceya29
1 review
1 helpful vote
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March 30th, 2021
Verified purchase

As a manager in the thrift store industry, I love that I have a service I can use to authenticate the designer bags we get in. This makes our business credible and we can increase our prices on items we know have been authenticated. Your expertise and services are wonderful, quick, and reliable. Thank you!

Service
Value
Thumbnail of user cynthiaa1363
1 review
1 helpful vote
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July 10th, 2022

I tried Authenticate First for the first time today. I gave them 3 items that I was already fairly certain were real. I wanted to see what their thoughts were. All 3 items came back as authentic. One had some other information about the item, which I believe was also correct. I trust them and I'm thankful to have a certificate of authenticity to give my buyers.

Tip for consumers:
Turn around can be really fast...like a few minutes, or it can be up to 72 hours. Keep that in mind if you are bidding on an item that needs authenticating. Stick around on their site to see if they might have questions for you.

Products used:
Authentication
Authentication Certificate
Valuation
Information

Service
Value
Quality
Thumbnail of user leaht43
1 review
0 helpful votes
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January 8th, 2019

Fast service and efficient communication! I had purchased a pre-loved bag and was almost positive it was authentic after doing a lot of my own research, but wanted to be absolutely sure. I will definitely be using Authenticate First again!

Thumbnail of user louisef56
1 review
1 helpful vote
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January 4th, 2019

I have used AuthenticateFirst for several months now and in that time I have had approximately 10 items of different high end brands authenticated from LV to Chanel. Sometimes authentic, sometimes counterfeit. I have always found them to be professional, reliable and prompt with their service. I have items authenticated for my business so I need a service which is 100% accurate, efficient and cost effective. In my experience AuthenticateFirst delivers on all these requirements and I will be continuing to use them as my first choice for authentications.

Products used:
email opinion
COA
Written statement
Identification
Valuation

Service
Value
Shipping
Quality
Thumbnail of user chanteld12
1 review
0 helpful votes
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August 15th, 2018

I had a great experience with Authenticate First. I submitted my photos on a Sunday night and received my answer Monday morning! Their services are quick, easy and affordable. I would recommend using them to ease your mind for pre-loved purchases. I will certainly use them again.

Thumbnail of user donyaf1
2 reviews
0 helpful votes
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September 5th, 2019

I have used the services of Authenticate First twice. They correctly identified the first item as counterfeit and the second item as authentic. Their turnaround time is fast and their prices are fair. Having a certificate of authenticity is necessary for resale these days. I will use them in the future for all questionable luxury items I am considering purchasing. Highly recommend this company to anyone who is worried about purchasing counterfeit items.

Thumbnail of user lauriem373
1 review
10 helpful votes
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October 13th, 2019

I am a repeat customer of AF. I have used them to authenticate items not only for personal use, but items I have purchased to resell. These items have also been authenticated by an additional party on the buying platform I use. I 100% trust them! Low prices, quick turn around and easy submission of pics for authentication. I will keep coming back for any luxury products I purchase! Thank you Authenticate First!

Thumbnail of user bobbip19
1 review
0 helpful votes
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March 30th, 2021

Authenticate First has stepped up their game in the authentication arena. Response are fast, customer service is great and the new online set up makes it super easy to know what pictures to take as you go over step by step. Other companies are very complicated and I am usually hesitant on submitting items for authentication. This has all changed with Authenticate First and now I am excited to submit items for authentication.

Products used:
Authentication for purses

Service
Value
Quality
Thumbnail of user jaredd64
1 review
12 helpful votes
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April 4th, 2020

These guys are the best. I have only been using them for the past month, but I can not tell you how much money they have saved me by making sure that all my products are authentic and that my customers are getting what they pay for.

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Many thanks for the kind words! We love clients like you <3

Thumbnail of user graziad3
1 review
0 helpful votes
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May 23rd, 2019

I'm a fan of Chanel bags, but the risk of cheating is high if I buy a product outside official stores. I wanted to try this service and I am extremely happy with the result. Excellent communication and professionalism. I will use this service again. Thank you!

Thumbnail of user danae54
1 review
1 helpful vote
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March 26th, 2019

I have now used AuthenticateFirst twice and both times the service was impeccable, fast, professional. I believe it's worth having the peace of mind that the COA gives for just a small fee, especially when you invest in a beautiful but pricey bag.
I recommend AuthenticateFirst and will be using it again.

Thumbnail of user sarahs2254
1 review
0 helpful votes
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March 30th, 2021

Love Authenticate First! They are fast and reliable for authenticating designer pieces. I have used them multiple times. Great to have peace of mind when selling online. I love that they offer different levels of services and you can add on items after the initial purchase. Customer service is great too they are quick to respond and professional!

Products used:
Online authentication

Service
Value
Quality
Thumbnail of user jennifere195
1 review
0 helpful votes
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January 1st, 2019

Using the services of Authenticate First gives me the peace of mind to buy, sell and own that something special. I have used the service a few times now and find them friendly, professional with an amazingly quick turnaround. I will continue to use their services.

Thumbnail of user dianas727
1 review
0 helpful votes
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March 30th, 2021

I've had Authenticate First review several bags for me, and have had quick turnaround times, and found them to be great to work with, responsive, and provide accurate results! So grateful for their service!

Tip for consumers:
Be sure to thoroughly inspect your items when doing the online authentication. It's easy to miss critical identifiers when you are not sure where to look!

Products used:
Authentication, and Vaulation

Service
Value
Quality
Thumbnail of user emilyl139
1 review
0 helpful votes
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November 6th, 2018

Very professional and super fast results for a great price! Would highly recommend! Wasn't sure if they'd be able to authenticate my vintage Louis Vuitton because it didn't have a date code, but that was no problem!

Thumbnail of user angelar606
Angela R.
3 reviews
11 helpful votes
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April 7th, 2020

I've had 8 pairs of CHANEL earring authenticated by Authenticate First.5 counterfeit 3 real.It is a lot of money yo spend on these earrings as an investment.I do not mind spending that extra money to get a real evaluation. Though disappointed at the fakes with this service I am able to get my money back and move forward.They will always be my reliable Authenticator Service

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Thank you so much for your kind review and for your trust in Authenticate First!

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From the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.

Company Representative

Thumbnail of user ginan5
G N.

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