• AuthenticateFirst

AuthenticateFirst

Write a Review

Overview

AuthenticateFirst has a rating of 4.4 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AuthenticateFirst most frequently mention customer service, turnaround time, and high end. AuthenticateFirst ranks 27th among Business sites.

  • Service
    67
  • Value
    66
  • Shipping
    30
  • Returns
    26
  • Quality
    53
40
See all photos
How would you rate AuthenticateFirst?
Top Positive Review

“Go-to Authentication service!”

Shay H.
3/30/21

Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!

Top Critical Review

“*sigh*”

Emerald E.
12/20/16

You cannot argue with a company that doesn't use common sense and is out to just make a buck. Don't fall for it, people. Look up their reviews - there are a TON of bad ones. TONS. And the fact that the company isn't willing to look into bettering their shady practices or even speak to people in a more kind and less condescending matter, really says a lot about their legitimacy. Some people live with themselves only because they are in denial about their bad behavior. Shame on you, AuthenticateFirst.

Reviews (215)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user marlab24
1 review
0 helpful votes
  • Send Message
March 12th, 2019

I'm very excited to have found this site for my Authentication needs. At first I was skeptical because I've have never used any authenticate service but I decided to give them a try! And I'm so glad I did. This company is professional and has super fast service. I was so impress with their turnaround for service. It's so easy to upload your picture to their site. Great experience! I highly recommend this service to anyone looking to get peace of mind about any authentication. Will be back for sure :)

Thumbnail of user erinannb
1 review
1 helpful vote
  • Send Message
May 14th, 2019

Love how easy it is to use this service and for the prompt and courteous customers service. I live at least 2 hours from any store where I could do this in person and this site much quicker and convenient.

Tip for consumers:
Take lots of clear good quality photos

Products used:
Valuation and identification

Service
Value
Quality
Thumbnail of user chitrab2
2 reviews
7 helpful votes
  • Send Message
August 18th, 2018

I am a happy customer. Their turnaround time is super fast. Intructions for photo submissions are very clear and if you follow them, then the rest is easy peasy. Will definitely use their service again in the future.

Thumbnail of user amie
1 review
1 helpful vote
  • Send Message
March 6th, 2019

As a reseller and jewelry and bag lover I have to buy second hand because of budgeting authentication first has been amazing they are great to deal with and have been a wonderful asset to have. I HIGHLY recommend them to anyone that needs to authenticate value or find the name of there item. I have never had anything but wonderful service
I would not go anywhere else

Thumbnail of user emmab166
1 review
0 helpful votes
  • Send Message
August 15th, 2018

A very efficient and fast service, professionally executed. Help was quickly received, questions were answered promptly and the turnaround' was very fast. I would have no hesitation in recommending this service to anyone.

Thumbnail of user lorrainec133
1 review
0 helpful votes
  • Send Message
November 2nd, 2018

This is the 2nd time i've used this company and it's great knowing that even though i'm in the UK and they're based in the US, I can still confidently and quickly get an item authenticated in a matter of hours! I contacted them to authenticate a Chanel belt i'd recently purchased from a pre-loved website, who authenticate on site, but I wanted to be doubly sure and I know I can rely on Authenticate first without a shadow of a doubt. Would highly recommend. Of note, this is a genuine review from my own personal experience.

Thumbnail of user kimc363
1 review
0 helpful votes
  • Send Message
September 10th, 2018

I have sent 2 items for authentication. Both items were authenticated in less than 48 hours and my request went in on a holiday. I have to say they were professional, courteous and knowledgeable. I love how they under promise and over deliver. I am new to luxury and love vintage. I trust authenticate first and I excited to send more request to them seeing that they will authenticate some of the less trendy designer brands.

Thumbnail of user jacquelinel283
1 review
0 helpful votes
  • Send Message
March 30th, 2021

Love it! Easy to use--and generally a 24-48hr turnaround for authenticity status!
Affordable too--if you just need to know if something you bought is authentic, its fast and simple to upload pics and wait for their email!

Tip for consumers:
Easy to use! And quite affordable. Fast turn-around response.

Products used:
Authenticity Opinion

Service
Value
Thumbnail of user brendac101
3 reviews
2 helpful votes
  • Send Message
March 4th, 2019

I heard many good things about the company from other luxury collectors on instagram and I decided to authenticate my Vintage Chanel purchase using authenticate first. The service was very easy to use, the website even has a tutorial teaching you how to upload your pictures and specifically what pictures to submit, the fact that they encourage you to submit as many pictures as you can gave me peace of mind on getting an accurate authentication. The authentication process was super fast, I submitted my pictures on a sunday and first thing in the morning I got a detailed list of my vintage Chanel, I paid to have the estimated value and information on my bag, it is the best 18.50 I ever spent.

Tip for consumers:
Just follow the instructions for photos needed and watch their tutorials, the service is very easy to use.

Products used:
Authenticate service for Vintage Chanel, with estimated value and item description.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dagmarap
2 reviews
0 helpful votes
  • Send Message
November 16th, 2018

I used Authenticate First recently and their review helped me get my money back for the fake purse that was sold to me as 100% authentic. The fakes these days look very good and its easy to get scammed so asking for opinion of people who know exacly what to look for is a must. I will use Authenticate First again if I decide to purchase from resellers of premier designer goods. Thank you!

Thumbnail of user ymao
1 review
0 helpful votes
  • Send Message
May 7th, 2021

I sent in pictures of a bag I bought from Fashionphile. They guarantee authenticity, but I wanted to be sure I was getting the quality of product that I expected.

The process was easy, and I heard back rather quickly... to hear it was authentic.

Tip for consumers:
N/a

Products used:
Authentication site

Service
Value
Thumbnail of user tiffanyg87
1 review
0 helpful votes
  • Send Message
January 23rd, 2019

This company was very thorough and got back to me in a timely manner. I love Louis Vuitton products and often purchase preloaded items. They helped to relieve some doubt even though I was pretty sure it was authentic. They made me love my new to me purchase even more. I will definitely be using them for all my future purchases.

Thumbnail of user maureens148
1 review
0 helpful votes
  • Send Message
June 9th, 2019

I purchased a guaranteed authentic Chanel item online and turns out its a replica. I used Authentic First to check authenticity as I was suspicious when I received the item that is was not authentic as as advertised. I have proof now, so I can get a refund without too much hassle. I have used their service several times and they are quick with results, usually within 48hrs and very reasonably priced. I highly recommend them to give you piece of mind that your designer item is real. (Update: I got a refund after I told the seller I used Authenticate First)

Thumbnail of user audreyc60
1 review
1 helpful vote
  • Send Message
September 6th, 2018

I have used Authenticate First for many of my luxury goods over the years. The service is professional and provides assurance to my clients who i resell to. Very quick and i love they're letters of authenticity that i can include to my buyers.

Thumbnail of user kathyj118
1 review
0 helpful votes
  • Send Message
August 15th, 2018

Authenticate First is an excellent service.
Their expertise and commitment to accuracy is impressive. I'm grateful to have found them.
They strove to assist me in properly submitting my photos to properly evaluate my handbag. Kudos to them for their patience and courtesy.
I highly recommend Authenticate First.

Thumbnail of user christinar78
3 reviews
3 helpful votes
  • Send Message
August 20th, 2018

The service was wonderful and the turn around time was good, actually faster than I expected... The price was reasonable as well... I've had them authenticate several bags for me and all were authentic, as I expected... I would definitely recommend them and will use their service in the future.

Thumbnail of user lisab713
1 review
1 helpful vote
  • Send Message
August 18th, 2018

I have been using Authenticate First for my Jewelry Business since 2015. I highly value & rely on their professional authenticating services, as my reputation & integrity are everything. Having Authenticate First's 'stamp of approval' allows me the comfort in knowing I am providing only Authentic Designer Jewelry to my customers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lydias76
1 review
6 helpful votes
  • Send Message
December 17th, 2019

Just so you know these scammers authenticate first are changing information when you write a review. I wrote a review today December 17th 2019 and the review appears under June 24th 2019. In other words they try to bury the information further down as possible. Stay away from these scammers called authenticators named authenticate first! I'm sure they have more complaints but they are probably being deleted!

Thumbnail of user chuaa
1 review
17 helpful votes
  • Send Message
May 28th, 2020

Very good and professional service. No doubt, might take a bit more time to check. But most of the time, they are very detailed and accurate. The most reliable and trusted authenticated service provider.

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Thank you so much! We hope to work with you again soon!

Thumbnail of user colettef2
1 review
0 helpful votes
  • Send Message
January 4th, 2019

I sent over images of an preloved LV bag that I purchased and I wanted to reconfirm the authenticity. Authentic first were fast with there turnaround and I was very pleased with the results. It gave me the peace of mind I was looking for. I will be using them again.

Colette

Thumbnail of user catherinec408
1 review
10 helpful votes
  • Send Message
June 3rd, 2020

This is the third time I have used them to authenticate a bag. The difference this time is that I wanted to authenticate a potential purchase. The turnaround time was very fast and their improved website made the submission very easy. Receiving that confirmation from them made the purchase of this bag so worth it.

Thumbnail of user ginan5
G N. – AuthenticateFirst Rep

Thank you for taking the time to leave us this review! We are so happy to help!

Thumbnail of user jordane49
1 review
13 helpful votes
  • Send Message
February 22nd, 2020

Authenticate First authenticated my Gucci bag quickly. I sent a ton of photos of the bag (the more the better). This was my first designer purchase and I wanted to make sure it was real because I didn't have another bag to compare it to.

Thumbnail of user sanciaw
1 review
1 helpful vote
  • Send Message
August 16th, 2018

I have used a few different authentication services. But I have gone back to Authenticate First each and every time I can. They have an easy system to upload photos, their turnaround time is quick (I have even had authentications done on the weekends sometimes) and their prices are very reasonable compared to others. It's my first preference for authentications now.

Service
Value
Quality
Thumbnail of user norac23
1 review
1 helpful vote
  • Send Message
August 18th, 2018

I have nothing but good experiences with this company. They provide fast turnaround, reasonable prices, and a thorough service with their authentications. I trust them and I will definitely be a repeat customer.

Thumbnail of user shielas8
1 review
0 helpful votes
  • Send Message
June 12th, 2019

They are really fast and efficient. Even though our rate of response was delayed due to the 15hr difference, they still manage to authenticate my bag in less than 48hrs. And they even helped to send a courtesy reply to inform me my item was authentic which helped me speed up the purchase of the bag as the seller would only reserve it for me for 24hrs. So overall I recommend to others! But if you are living outside the US, just take note of your country's time difference in case you wanted to have something authenticated urgently.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.

Company Representative

Thumbnail of user ginan5
G N.

How do I know I can trust these reviews about AuthenticateFirst?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AuthenticateFirst?