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AuthenticateFirst has a rating of 4.4 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AuthenticateFirst most frequently mention customer service, turnaround time, and high end. AuthenticateFirst ranks 27th among Business sites.
Whenever I'm in need of an authentication, I without a doubt use AuthenticateFirst! Their prices are fair and the turn around time is SO quick, sometimes even quicker than what they advertise. You can also order digital certificates for authentic items which come in super handy when you plan to resell! That peace of mind from knowing your item was professionally authenticated is always worth it!
You cannot argue with a company that doesn't use common sense and is out to just make a buck. Don't fall for it, people. Look up their reviews - there are a TON of bad ones. TONS. And the fact that the company isn't willing to look into bettering their shady practices or even speak to people in a more kind and less condescending matter, really says a lot about their legitimacy. Some people live with themselves only because they are in denial about their bad behavior. Shame on you, AuthenticateFirst.
Everyone seems to be getting reviews from "2 experts." Don't give these 2 idiots your money. Not only did AuthenticateFirst fail to provide half of what I paid for, them deeming my bag as real was incorrect. The site that I bought it from accepted the return and stated that it was indeed, as I suspected, faux. What they leave out on their Instagram is that they type "this letter cannot be used for PayPal or other dispute" on their "Certificate of Authentation" despite the fact that this is both illegal and incorrect. Don't be a fool like me and impulsively trust them.
Edit & response: Notice how they provide more information about each case and customer, and rebuttal in the comments whenever people post their authentic complaints? Edit the layout of the graph then on your website, because it's extremely misleading. I have no obligation to provide you proof, but I'm more than willing to provide it to PayPal when I escalate the case for my refund. I genuinely don't care if I even get my money back, it's more so about this company having next to no integrity. You also aren't the judge of what people believe, seeing as it's a consistent negative and there was trash about this company on TheDirty as well. Also, what you write on the website and the review about it not being allowed to be posted during a review is illegal. People sign nothing consenting to the nonsense, so it's bullying customers into not providing proper proof when filing a dispute. Even if my $20 isn't returned, I can't wait until someone is fed up to the point of escalating and suing this company. Do you think the $69,000 made in the first year will be enough to cover it?
Tip for consumers:
Don't bother.
They are super fast and authenticated my Louis Vuitton Speedy 30. I sent my pictures in late Thursday afternoon and had my authentication on Monday.
My requests so far have been accurate and the results received very fast. Kudos to the team and authenticators!
I sent money and photos to Authenticate First and didnt hear back. A few days later I asked for my money back and they did refund
Hello - we are sorry if you did not receive a response to your order. May we please have your order#? We will either refund you, or provide the authentication you requested. Please email us before leaving a public comment, and give us a chance to correct the issue. Also, we do not give a "stamp of authentic" so not sure what you are referring to there either.
Updated 6/6/18 - client contact us regarding a certificate of authenticity for a Gucci bag she believed to be fake that had our "stamp of authentic" on it. The certificate was FORGED and not one we had issued. We ask that all certificates be verified to ensure that we actually issued them. It is not fair to AF for assumptions to be made and our named tarnished by misinformation.
We have been working with AF for 4 years and our partnership just grows. They are excellent professionals Thank you Poemä Noire
Tip for consumers:
www.poemanoire.com.br
Products used:
Bags
My go to authentication company! I've always received amazing customer service and quick & accurate authentications. Great value for money
Fsster shipping real accurate up to date authentication app! My #1 choice for app authenticator online ty GOD BLESS!
Less than 24hrs to get an answer and I submitted it on a Friday night after 8pm! Gives me some peace of mind when buying preloved! Great Service!
I was worried about buying a high-end designer purse from The Real Real consignment store after seeing multiple posts from other reviewers that they were sold fake items that were advertised as authentic. The Real Real (review to come after I receive the order) took some time to get back to me, so I decided to use this online authentication company, which has stellar reviews (in other forums - not Site Jabber - I'm perplexed by the other 2 reviewers before me - I'm not sure they actually worked with AF before) and works with a seller that I do trust to see what they think. I strongly recommend getting things third-party authenticated prior to purchasing anything second-hand. In any case, I bought the $10 non-expedited service from Authenticate First (AF) and sent them the link from The Real Real's website on a high-end item that after much, much research, I felt was very likely authentic. The AF order was placed on a Thursday night (after business hours), and they posted their turn around time as 2 business days (so I expected the results to come in on Monday). To my delightful surprise, I received their determination of authenticity Saturday afternoon (which, to The Real Real's credit, the item in question was deemed authentic) and this allowed me to confidently make my purchase on the item I had been eyeing for a week or so. I did not actually call Authenticate First's customer service, so I cannot comment on any experience as such, but it says much when you can get a service completed smoothly, professionally, and efficiently without having to contact customer service separately. Thank you AF for a great experience, and I know I will be using this service again in the future.
Thank you so much for the wonderful testimonial. We truly appreciate you taking the time to put a good word in for us. We look forward to working with you again!
Easy website to use
Affordable
Very quick to reply
10 out of 10, Looking forward to working with you again in the fut
Authenticatefirst.com offers multiple services with regard to establishing the authenticity of your handbag or a handbag you might want to buy. I ordered the basic photo authentication service for a chanel bag I wanted to buy, because this company has a long track record offering these services and I trust that they are one of the more experienced companies in doing so.
Their website provides for a convenient photo-uploader tool, which allows easy, on-site uploading of your pictures and which helps them to proceed with the authentication process as fast as possible. Immediately after uploading my pictures, I received a confirmation e-mail which stated that my photos were received succesfully and the authetication was in progress.
Within the 2 days estimated turnover, authenticatefirst sent me the needed authebtication of my bag.
I would recommend this standard service to any person who, despite doing their homework, is looking for some additional peace of mind before purchasing a designer bag, online or in a boutique with preloved items.
Authenticatefirst also provides more elaborate and detailed authentications and certificates for the purposes of a dispute procedure at paypal or a creditcard company.
Prices start at 10 dollars for the standard email authentication and may vary depending on the type of service you seek and the type of item you would like to submit for review by their experts. There is a page on their website which provides for a very clear overview of the applicable fees.
I paid 10 dollars for my e-mail authentication and think it's a fair fee, considering I received my authentication quickly without me having to chase or send out reminders.
My communications with the company through e-mail were proactive, polite and quick, which to me is very important. I've broken off plenty of deals due to flaky companies or sellers.
Should I decide to buy a rather expensive preloved bag again, I will certainly be back to have it reviewed by Authenticatefirst before I make my purchase. Thanks!
STOP USING AUTHENTICATE FIRST
THEY DO NOT KNOW WHAT IS AUTHENTICATE OR FAKE
TRADESY IS USING THIS COMPANY
THEY MUST BE STOPPED
If you have a problem, you can contact us directly: inquiry@authenticatefirst.com - we've been in business 3 years and work with top internet website and consignment clientele. We are sorry if you are unhappy, please contact us for a resolution.
Ho utilizzato in più occasioni il servizio di autenticazione, ed è stato la mia salvezza! Semplice da usare, rapido e ad ottimi costi, lo raccomanderei a chiunque. 5 stelle piene
Products used:
Borse
Gain trust and grow your business with customer reviews.
World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.
You ordered our $20.00 certificate of authenticity, which is 1 page long. The $50.00 written statement service is 5-6 pages long. You did not order this service. Our site also states what paperwork can and cannot be used for claims - it's all there clearly in writing. If you would provide us with proof of non-authenticity we will take the matter up with the experts who evaluated your bag. Until then, we can only assume your review is false, with no back up evidence of your claims.