• AutoLoss

AutoLoss

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Overview

AutoLoss has a rating of 3.4 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoLoss most frequently mention insurance company, value claim, and state farm. AutoLoss ranks 2nd among Car Insurance sites.

  • Service
    117
  • Value
    114
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
16
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How would you rate AutoLoss?
Top Positive Review

“Autoloss”

Ezra G.
12/15/21

Autoloss. So thankful I called you to take my claim. Insurance was low balling me on a total out for hail damage at a insulting $9000 for my 2002 Excursion. Monica and her team turned around and made my return $16,500. Very easy to deal with. 100% recommend. Thanks again!

Top Critical Review

“Truely painful experience”

Satyabrata M.
5/21/24

At first, she communicates very pleasantly, but that is the only time. After the initial conversation, it becomes difficult to reach her by phone. When you call, her assistant suggests sending an email and waiting 24-48 hours. Sometimes, she forgets to respond. When you call again, her assistant reminds her, but often the response is brief and raises more questions, leading to another 24-48 hour wait. This process can take weeks to answer a small question. Occasionally, she does come to the phone, but she is unfriendly and rushes through the conversation without resolving the issue, causing more frustration. Initially, she promised to help me get fair compensation for my car's diminished value and to assist me throughout the entire process. However, when the insurance company offered less than 25% of the appraised value provided by Monica, she advised me to appeal in small clams court and then abandoned me, stating she couldn't help further. Working with her is frustrating and yields poor results. I would avoid her.

Reviews (282)

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Reviews that mention popular keywords

auto loss (38) insurance company (109) insurance companies (109)
Thumbnail of user joelr375
Georgia
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

I am very satisfied with the services provided.

The insurance company initially determined there was no diminished value and weren't going to pay out on my claim, however after submitting my appraisal report from Monica they agreed to negotiate a settlement.
I would definitely recommend Auto loss to anyone searching for a Diminished value appraiser

Tip for consumers:
Great company.
Very thorough and quick to reply to messages.

Products used:
Diminished value appraisal

Service
Value
Quality
Thumbnail of user marial482
Oregon
1 review
0 helpful votes
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April 4th, 2019

I worked for months with an insurance company trying to get diminished value. They would only offer $500. WhAt a waste of time. The insurance company had me going to dealerships then blow off the dealer quotes. Autoloss got the job done in a few days for $300. I will never do that again. The insurance companies are such a bunch of liars. Great job and I have told my son to call them. Maria

Thumbnail of user neilg125
Arizona
1 review
0 helpful votes
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March 7th, 2021

I found Auto Loss while doing a web search for diminished value claim experts, and I have to say Monica and her team were nothing but professional. Within a few days we had a completed report of my claim, they sent it to Geico for me, who by the way fought me on every step of my claim, trying to use aftermarket parts on me Lexus etc. Auto Loss provides you with training on how and what to say when insurance companies offer you less, or try to rebut the claim altogether, so I was prepared to fight! To my surprise within one week the full amount of my claim was digitally transferred into my bank account. Unbelievable, easy, and I have nothing but great things to say about Monica and the team at Auto Loss. This is a hidden secret that you must tell your friends and family about, and I would absolutely use Auto Loss every time... great company. Excellent customer support, and 100% worth every penny!

Tip for consumers:
Don't go anywhere else!

Products used:
Diminished value appraisal

Service
Value
Quality
Thumbnail of user garys2235
Illinois
1 review
0 helpful votes
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July 4th, 2022

I am so happy I contacted Autoloss, Monica and her team. With Autoloss'z help through the process I was able to negotiate a substantial settlement after being written off by the other driver's insurance company. The information and detailed supporting information allowed he to receive a check that, according the the other adjuster, was the largest settlement they have e er paid. All thanks to Autoloss!

Tip for consumers:
I am so happy I contacted Autoloss, Monica and her team. with Autoloss’z help through the process I was able to negotiate a substantial settlement after being written off by the other driver’s insurance company. The information and detailed supporting information allowed he to receive a check that, according the the other adjuster, was the largest settlement they have e er paid. All thanks to Autoloss!

Thumbnail of user carolb226
Alaska
1 review
1 helpful vote
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March 31st, 2018

Monica has been extremely professional. She took the time to get to know my situation and figured out the best way to help me. She does not need to make a quick buck and talked to me a few times before she asked for money. I received the report in 24 hours. The report was very comprehensive and specific about my vehicle.

I was able to settle the claim for over $10,000. I had no idea what frame damage did to my vehicle. Monica called 20 Mercedes dealerships and they gave her great information.

Thanks so much, Monica for providing an excellent resource.

Carol b.

Thumbnail of user ronl144
Alaska
3 reviews
0 helpful votes
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August 23rd, 2018

My insurance company was totally screwing me on my value of my 12 Toyota. I interviewed a few other appraisers but Monica was the best. I felt like she really cared about me. After paying Autoloss I cleared $3500 more. Thanks so much for everything! Ron lee

Thumbnail of user jeffreys885
Georgia
1 review
0 helpful votes
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December 13th, 2019

I contacted Auto Loss. Monica and her team explained the entire process. She sent me paper work to get started. In a days got report back. Submitted report to kemper insurance and received $1880. 00- in diminished value.

Thumbnail of user winn1
Oregon
1 review
0 helpful votes
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November 6th, 2021

A person hit me that had very low limits on their policy. I had to use my Farmers Auto Policy but Autoloss write a comprehensive and submitted the DV claim for me too. The results were worth thousands of dollars. Mr. Win

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much for the kind words. Please let us know if we can ever help you again. Monica Fisher Owner, of Autoloss

Thumbnail of user dougb350
Colorado
1 review
0 helpful votes
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March 8th, 2021

My 2021 Subaru was rear ended on the 3rd day I owned it doing over $6000 of damage. A friend had told me about Diminished Value and recommended AutoLoss.com -- Monica and her team were great to work with. They helped me revise my request for payment three different times as American Family kept disputing that my vehicle had sustained Diminished Value. In the end I received a $2300 settlement which would not have happened without all the help that I received from AutoLoss.com!

Products used:
Diminished Value claim.

Service
Value
Quality
Thumbnail of user carplf
Texas
1 review
0 helpful votes
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March 1st, 2021

03/01/2021
I would like to take the opportunity to praise the great job that Autoloss did for me regarding diminished value on my vehicle. I found their name on line and sent an email with my situation. I received a call and had a long conversation with Monica Fisher and she went thru the entire procedure and told me all to expect. This women was right on. I praise her and her employees for the Job well done. Oh and I am now $3000 dollars ahead in the game. Autoloss, Inc. you are #1.
Ruby F.

Tip for consumers:
What do you think would have been helpful to know?

Products used:
Shoes, jackets, belts, cosmetics, etc.na

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks for such a nice review. It was great working with you. Monica Fisher Owner, of Autoloss

Thumbnail of user jans795
California
1 review
0 helpful votes
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April 11th, 2022

I have used autoloss a few times. I keep getting hit by an uninsured driver. Each time Autoloss gets me between $3000- $5000 more. It takes a few weeks and cost $500 but with the money back guarantee that is fine. I am so glad I have Autoloss to use. Jan Smith

Products used:
Total loss appraisal

Service
Value
Quality
Thumbnail of user francesm274
Virginia
1 review
0 helpful votes
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February 10th, 2021

I was involved in an accident, the other vehicle ran a red light. I had only had the vehicle 6 months. I was told by a friend about diminished value on vehicles, I knew nothing about it but I contacted Auto Loss and spoke with Monica and they helped me through the entire process. Always quick responses and very helpful. The company wanted to settle for $5000 +/- with the help from Monica and her team I received $8700 +/-.

Gayle Marshall

Service
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Hi Gayle- I am so glad we could help you on your DV Claim. You had an easy claim and it was a pleasure to work with you. Monica Fisher Owner, of Autoloss

Thumbnail of user aashleymelton98
Mississippi
1 review
0 helpful votes
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July 6th, 2023

I just googled and found them on line so was t sure if it was legit but I took the risk bc it was a money back guarantee if I did not receive more than I was offer before. I was offered $1,300 the insurance company told me they would not offer me more. But the letter Monica wrote me up miraculously made them change their offer to $2,500 so I'm very happy with the out come!

Thumbnail of user johnb7465
New Jersey
1 review
0 helpful votes
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September 28th, 2021

We've used Autoloss twice now. The first time, we recovered $2,250 and the second time $2,500. We would not have been able to recover the diminished value without their support. Monica and her team are easy to work with, live up to their commitments and their process works. I would highly recommend them.

Tip for consumers:
This is not an automatic process. The user has to do some work. What Autoloss provides is all the language to use, the report to submit and continued support throughout the process. They are great and have never steered me wrong. They are knowledgeable and get results if you follow the process.

Products used:
Diminished Value claim

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks John I truly appreciate the kind words and let us know if we can ever help you again. Monica Fisher Owner, of Autoloss

Thumbnail of user christinec2213
Texas
1 review
0 helpful votes
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June 29th, 2022

We initially had a bad evaluation online somewhere else, and requested a compensation that's even lower than low ball offer. Bad beginning for the negotiation! We didn't know how bad it was until we reached Autoloss.

Autoloss provides accurate and reliable appraisal for auto diminished value, offers advise on how to deal with insurance company. Of course you still need to negotiate with the insurance company, and I think it is the car owner's responsibility to call the insurance company and talk to them to speed up the process.

At the end, we got a reasonable compensation from the insurance company. Thank you Autoloss and Monica!

Service
Value
Quality
Thumbnail of user bradp406
Arizona
1 review
0 helpful votes
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January 24th, 2023

Fantastic service from Auto Loss. I submitted a request for information and got started the next day. Within four days, I received a diminished value settlement amount that exceeded my expectations. The process was fast, easy and very effective. I will use Monica and Auto Loss if I have another unfortunate accident. Strongly recommended!

Tip for consumers:
Feel confident because Auto Loss works!

Products used:
Dimished Value appraisal

Service
Value
Quality
Thumbnail of user clarke28
Oklahoma
1 review
0 helpful votes
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June 29th, 2021

I found auto loss during an internet search. I hired them to write a vehicle appraisal for my total loss truck. Monica helped negotiate State Farm from $29,000 to $33,850. Very well worth the fee I paid for her services.

Products used:
Vehicle appraisal report and negotiating with insurance company.

Service
Value
Quality
Thumbnail of user jimb460
Oregon
1 review
2 helpful votes
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December 17th, 2017

I would give autoloss 10 stars if I could. Monica is amazing to work with. She does not care about a quick buck. The autoloss team spent hours on my case. She takes pride in her work and it shows. Autoloss does no complete a generic report but the report was quality and accurate. Autoloss was able to double my diminished value settlement. Jim brown, Beaumont Texas

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks Jim. You had a tough case but we got them in the end. Let us know if we can ever be of service again. Monica Fisher

Thumbnail of user annil9
Oregon
1 review
0 helpful votes
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March 20th, 2021

Auto loss is nothing less then amazing. I went to a dealer to get a dv claim and State Farm would not use it. What a waste of time. Auto loss did everything and with the money back guarantee you can't lose. I am very pleased. Annie

Products used:
A dv claim

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. Monica Fisher

Thumbnail of user maryh2739
Colorado
1 review
0 helpful votes
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October 22nd, 2021

Auto loss was great. They did everything they promised. Insurance company tried to counter our requested amount but ended up settling for the amount we requested after Autoloss sent a demand letter. Hopefully we'll never have to use Autoloss again but if we do now I know where to go.

Thumbnail of user xwakedudex
Oregon
1 review
0 helpful votes
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June 29th, 2023

Had the unfortunate event of my insurance company deciding to total my vehicle. The offer they first gave was undervalued and with Autoloss's expertise in the field of dealing with insurance claims and adjusters I was able to get an additional $2k more for my loss when the process was all said and done. Also was happy to learn from them that the insurance company had to reimburse me for my fee that I initially paid to hire them here in Oregon per state law. The whole process did add extra time to get completed but the extra money was worth it. Don't let the insurance companies short change you on your payout and get representation.

Service
Value
Quality
Thumbnail of user jenniferm3445
Pennsylvania
2 reviews
0 helpful votes
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January 13th, 2023

Autoloss helped me get the asked for appraisal on my vehicle for a diminished value claim. Monica promptly returned my emails and call and the information she put together was thorough and cited the law for my state specifically. When I submitted the appraisal to the insurance company I didn't have to negotiate for the max amount; they automatically accepted it and the transfer was initiated that day. I appreciate all the help and support along the way. I highly recommend Autoloss to take care of your claim. They guarantee their service and will reimburse you if you do not get within a specified percent of the appraisal value.

Products used:
Appraisal

Service
Value
Quality
Thumbnail of user chivonm1
Georgia
1 review
0 helpful votes
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February 1st, 2022

I had no expectations going into this especially since my insurance company was certain they owed me nothing. Monica was knowledgeable and prepared my file quickly and I received a $2600 payout. The process start to finish was less than a month and I'm very happy with my service.

Service
Value
Quality
Thumbnail of user westl20
Hungary
1 review
0 helpful votes
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June 13th, 2020

For a nominal fee I was able to get a significant diminished value check. Autoloss completed the process by faxing in the report. My adjuster at the insurance company was a nightmare they fought me at every step. Autoloss report shut them up. Autoloss had to do some demand letters too but they were outs to work with. West link in Houston

Thumbnail of user lucyl216
Oregon
1 review
0 helpful votes
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June 6th, 2020

My friend told me about Autoloss. I was rear ended by a geico insured. They ran off but I chased them down. After working with geico for awhile they only wanted to pay me $600 for diminished value. After Autoloss I was able to get $4700. It Is not an easy process but I love a good fight. Lucy lee Seattle Washington

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Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for diminished value or total loss claims.

Company Representative

Thumbnail of user monicaf9
Monica F.
Typically does not respond to reviews

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