• AutoLoss

AutoLoss

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Overview

AutoLoss has a rating of 3.4 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoLoss most frequently mention insurance company, value claim, and state farm. AutoLoss ranks 2nd among Car Insurance sites.

  • Service
    117
  • Value
    114
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
16
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How would you rate AutoLoss?
Top Positive Review

“Autoloss”

Ezra G.
12/15/21

Autoloss. So thankful I called you to take my claim. Insurance was low balling me on a total out for hail damage at a insulting $9000 for my 2002 Excursion. Monica and her team turned around and made my return $16,500. Very easy to deal with. 100% recommend. Thanks again!

Top Critical Review

“Truely painful experience”

Satyabrata M.
5/21/24

At first, she communicates very pleasantly, but that is the only time. After the initial conversation, it becomes difficult to reach her by phone. When you call, her assistant suggests sending an email and waiting 24-48 hours. Sometimes, she forgets to respond. When you call again, her assistant reminds her, but often the response is brief and raises more questions, leading to another 24-48 hour wait. This process can take weeks to answer a small question. Occasionally, she does come to the phone, but she is unfriendly and rushes through the conversation without resolving the issue, causing more frustration. Initially, she promised to help me get fair compensation for my car's diminished value and to assist me throughout the entire process. However, when the insurance company offered less than 25% of the appraised value provided by Monica, she advised me to appeal in small clams court and then abandoned me, stating she couldn't help further. Working with her is frustrating and yields poor results. I would avoid her.

Reviews (282)

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Reviews that mention popular keywords

auto loss (38) insurance company (109) insurance companies (109)
Thumbnail of user aleksandrk48
Georgia
1 review
0 helpful votes
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April 21st, 2022

My experience with Auto loss was great.
After I filed a claim and filed a diminished value claim for my car accident, I needed an expert that is able to evaluate the actual vehicles market loss.
For that I called Auto Loss
Right away within days, I received an amazing report, which I used later to argue the final payout.
The people at Auto Loss went beyond to help me get the most out of the claim case.
I will definitely call Auto Loss for any future insurance auto claims.

Tip for consumers:
Give Monica Time To Produce Report

Products used:
The Diminished Value Report

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. I wanted to get you every penny I could. Monica Fisher Owner of Autoloss

Thumbnail of user augustw33
Oregon
0 reviews
0 helpful votes
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January 12th, 2022

After totaling my brand new Dodge Ram I was given an offer I was not happy about from insurance. I hired Autoloss to negotiate with my insurance company and they did a fantastic job. Not only did they get me what my truck was worth, they also made it from hands off for me which was appreciated. I would highly recommend this company if you think insurance isn't taking care of you.

Service
Value
Quality
Thumbnail of user paulk1762
Washington
1 review
0 helpful votes
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February 16th, 2022

AutoLoss is reliable and delivers!
At first I was skeptical, but through their guidance, I received a settlement of close to $ 7,000. The process of filing a successful claim is complicated for a claimant. Without the help and expertise of AutoLoss, I would have received less than $ 2,000. PK, Seattle

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks Paul. You were a joy to work with. Monica Fisher Owner, of Autoloss

Thumbnail of user pies1
Washington
1 review
0 helpful votes
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January 30th, 2022

I found autoloss by accident. I had hired another appraiser but called Autoloss accidently. Once I spoke with Autoloss i fired the other appraiser. I found Autoloss to be concise yet passionate about helping others. After 10 days Monica called me back with a new offer on my vehicle and the settlement amount had increased by $3500. I was very happy with the service from autoloss and I have refereed others to them. Jim Long

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

I am so glad I could help you. Monica Fisher

Thumbnail of user christophers1077
Colorado
1 review
1 helpful vote
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April 29th, 2020

I Want take this opportunity to thank Monica Fisher and the folks at AutoLoss.com Monica & her staff are the best! They were able to identify considerable difference's of my vehicle, & it's specific trim package, not considered by my insurance. With-in weeks they had an offer for more than doubled the original claim. 100% worth it! These folks are absolute experts. You will not find a better appraiser/negotiator for a Total Loss Claim.

Chris S@ NeonWorks, Inc / STL

Thumbnail of user erics572
Oregon
1 review
1 helpful vote
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January 28th, 2019

I live in Oregon and a progressive driver hit me. Progressive totaled my new car and I was unable to get anything close to what I had before they hit my car. I was at fault in any way and progressive wanted to give me a ton less on my vehicle. I called around and spoke with the owner, Monica. Oregon has some law where the insurance company pays for the report. I paid $500 upfront and ended up getting the $500 plus the offer Monica got me. I netted $4500 plus the appraisal fee back. Great job! Eric Shan

Thumbnail of user richardt1639
Georgia
1 review
0 helpful votes
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February 14th, 2022

I am so glad I hire AutoLoss to fight to get me the best diminish value for my expensive car that was less than 6 months old. Insurance quote me $600 for diminish value. I hire AutoLoss and they were able to get me $3,800 on diminish value in a very short period of time. Thanks AutoLoss.com for representing me.

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. I always think of the first DV Check from the insurance company as a down payment on what they will end up paying you. Monica Fisher

Thumbnail of user scottg628
Texas
1 review
8 helpful votes
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February 12th, 2020

I used autoloss to help out with my DOV. The sent out a report that was not helpful. The insurance company refused to speak with me and would not review any documents from Autoloss. I filed complaints as requested by Autoloss and tried to receive my 100% money back guarantee and all i have been receiving from Autoloss is rude emails and telling me that I apparently know Diminished Value better than they do. They are rude, not helpful and will not stick to their 100% money back guarantee! I highly do not recommend them!

Thumbnail of user nights3
Oregon
1 review
0 helpful votes
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May 15th, 2022

Autoloss was a great experience. The fee is $300 and I was able to get a net settlement of over $6000. Autoloss settled the claim and did everything for me. I could not give them higher marks. D. Marks

Products used:
Diminished Value Claim

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. We will be here for you if you need us again. Monica Fisher Owner, Autoloss

Thumbnail of user oceanlodge4444
Oregon
1 review
1 helpful vote
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June 12th, 2023

Autoloss is the best. I received an extra $5000 due to their report and Monicas negotations skills. My neighbor told me hire them and for $350 you cant beat it. Autoloss did most everything and I am so glad I found them. An honest company finally. Farmers was only going to give me $500 and they acted like I should be grateful. Autoloss had been in business over 20 years so I was safe to know they would not run off with my money.

Products used:
car appraisal

Service
Value
Quality
Thumbnail of user chasel32
California
2 reviews
1 helpful vote
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March 8th, 2020

My vehicle was totaled by a geico insured. Geico used ccc and tried to give me a very low offer to replace my vehicle. I spoke with many appraisers but I felt Monica was the most passionate. She settled the claim in a few weeks. The total loss report was comprehensive and did the job. Thanks so much, chase Thomas

Service
Value
Quality
Thumbnail of user tip1
California
1 review
0 helpful votes
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September 10th, 2021

Today customer service is a button you chose a button. Autoloss answers the phone and talked me thru the easy process. Monica sent me the diminished value report which was very lengthy and specific report the next day. They filed the claim with progressive and within a few weeks the diminished claim was resolved. Thanks and great job. Tu Pham

Service
Value
Quality
Thumbnail of user vishun
Oregon
1 review
1 helpful vote
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February 24th, 2018

I worked with Autoloss and they were commited to getting me the highest value of my truck. Many times Allstate tried to weasel Monica, attempting to push her to umpire. Monica kept the process going and ultimately we got the vehicle valued $6,000 above the initial figure.

Thumbnail of user tammyw574
Georgia
0 reviews
0 helpful votes
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January 12th, 2022

Thank you Monica for caring SO much for others and educating us. All the work you and your team have done for us is appreciated. We will be spreading the word to everyone who needs your services (or knows someone.) God Bless you for Blessing others.

Thumbnail of user ervk
Georgia
1 review
0 helpful votes
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June 9th, 2021

AutoLoss quickly assisted me in getting the true market value from my insurance company that I expected for my vehicle loss. They were quick to create the report and dealt professionally with my insurance company. Without them I would have been out of pocket for over $16k difference in value! Their service makes a tremendous difference in getting the most out of your claim.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

I am so glad we could help you. Monica Fisher Owner, Autoloss

Thumbnail of user steveh59
Oregon
1 review
6 helpful votes
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October 7th, 2013

I am an attorney in Houston, Texas and worked with Autoloss years. I have found they write one of the best appraisal in the nation. I had used many companies before them and after seeing their report I have never used another company. They look at the vehicle and are licensed in numerous states. The review above is wrong and inaccurate. Steven Hagel, Attorney at Law

Thumbnail of user russb27
Texas
1 review
3 helpful votes
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January 6th, 2017

These people did an amazing job for me. They got an additional $3,500 for a claim against Allstate in Texas. They followed up on everything, returned every phone call and email, and they did exactly what they promised.

Thumbnail of user kristab179
Oregon
1 review
0 helpful votes
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April 25th, 2022

We hired auto loss specifically Monica from a referral of an acquaintance. We had not been able to settle on a fair amount with our insurance company after our truck was stolen, tested High in doses for numerous drugs and was therefore totaled. Monica was able to work with our insurance company and in just a bit over a week was able to settle at around ******* more then previously offered. This will allow us to not be in such a financial burden after someone stole our truck. Thank you Monica!

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

I am so glad we were able to help you get such a nice settlement. We will always be here to help you. Monica Fisher Owner of Autoloss

Thumbnail of user victore103
California
1 review
0 helpful votes
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July 31st, 2021

Awesome company. I would always recommend using Monica and her company and her staff did a fantastic job of getting me the best appraisal value from Allstate for my vehicle I am really happy I'm really proud that I chose to work with their company I would recommend them every time thank you guys so much.

Tip for consumers:
This is a great place if you have an old car or vehicle motorcycle any specialty items that need to be appraise they do a great job would recommend them every time time

Service
Value
Quality
Thumbnail of user alexs1667
India
1 review
0 helpful votes
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October 11th, 2021

AutoLoss helped me to solve my dispute with an insurance company in a positive for me way. I highly recommend the company if you feel your car is undervalued by insurance company and you need to dispute insurance claim resolution.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. Monica Fisher

Thumbnail of user denish95
Oregon
1 review
0 helpful votes
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July 9th, 2022

I have used autoloss a few times. I always net thousands of dollars more and they do 90% of the work. What do you expect for $350. Very impressed with the quality of the service and the report. Dennis h

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much, you were a pleasure to work with. Monica Fisher Owner of Autoloss

Thumbnail of user donnak848
California
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

I contacted Autoloss after my fairly new SUV with 3500 miles on it was rear ended & required $11K worth of body work. The at fault driver's insurance company claimed there was NO diminished value & offered me $50 to go away!

Monica at Autoloss explained their whole process and that insurance companies don't like to ever pay DV. Once I had agreed on using Autoloss, they prepared the report, faxed it to the insurance company and sent me a copy with a manual on when to call them, how to negotiate, what to say and more importantly, what NOT to say. The report was very comprehensive & included comps of like vehicles in my area.

Even though I was warned not to expect a check for the full amount of the DV, the insurance company agreed to paying me that amount in full after I signed a release. I should have the check in a week.

I can't thank Autoloss enough for their expertise and professionalism. I highly recommend them to anyone who needs a DV report!

Service
Value
Quality
Thumbnail of user tedj1
Oregon
1 review
12 helpful votes
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June 24th, 2013

This business is lying to customers about their references and the work they will do for them which they find out after they pay. The fee does not allow enough money for a personal visit of an appraisar to review the vehicle damage independently. They say they will do more than they do and the wife of the owner writes the references and posts them sometimes on behalf of a separate business they own.

Thumbnail of user jeffw815
Texas
1 review
0 helpful votes
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January 21st, 2021

We had a tricky situation with an out-of-state claim and an insurance company that changed their adjustors in the middle of this three month ordeal. Monica and the team were very quick with the initial appraisal. In the end, I grew tired of the other adjustor company; they have nothing but time, and wearing you out is their job and they get paid by the hour. Monica helped to get us almost $3,000 more than their initial offer, so good job.

Jeff W

Products used:
Diminished value of auto wreck

Service
Value
Quality
Thumbnail of user ds1269
Arizona
1 review
0 helpful votes
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January 1st, 2022

My boss told me to call autoloss. Autoloss had gotten him thousands. A progressive member hit me. They denied the claim but I hired autoloss and they fought for me. I was able to get a nice check from progressive. D simmons

Products used:
A car report

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

I am so glad we could help you. Monica Fisher

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From the business

Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for diminished value or total loss claims.

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Thumbnail of user monicaf9
Monica F.
Typically does not respond to reviews

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