• AutoLoss

AutoLoss

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Overview

AutoLoss has a rating of 3.4 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoLoss most frequently mention insurance company, value claim, and state farm. AutoLoss ranks 2nd among Car Insurance sites.

  • Service
    117
  • Value
    114
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
16
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How would you rate AutoLoss?
Top Positive Review

“Autoloss”

Ezra G.
12/15/21

Autoloss. So thankful I called you to take my claim. Insurance was low balling me on a total out for hail damage at a insulting $9000 for my 2002 Excursion. Monica and her team turned around and made my return $16,500. Very easy to deal with. 100% recommend. Thanks again!

Top Critical Review

“Truely painful experience”

Satyabrata M.
5/21/24

At first, she communicates very pleasantly, but that is the only time. After the initial conversation, it becomes difficult to reach her by phone. When you call, her assistant suggests sending an email and waiting 24-48 hours. Sometimes, she forgets to respond. When you call again, her assistant reminds her, but often the response is brief and raises more questions, leading to another 24-48 hour wait. This process can take weeks to answer a small question. Occasionally, she does come to the phone, but she is unfriendly and rushes through the conversation without resolving the issue, causing more frustration. Initially, she promised to help me get fair compensation for my car's diminished value and to assist me throughout the entire process. However, when the insurance company offered less than 25% of the appraised value provided by Monica, she advised me to appeal in small clams court and then abandoned me, stating she couldn't help further. Working with her is frustrating and yields poor results. I would avoid her.

Reviews (282)

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Reviews that mention popular keywords

auto loss (38) insurance company (109) insurance companies (109)
Thumbnail of user christineb1902
Texas
1 review
0 helpful votes
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March 18th, 2022

I was in a car accident and totaled my 2013 Jeep Wrangler. My insurance company offered me an amount that was too low. This service enabled me the ability to get what my vehicle was worth and it was worth the money. Monica was professional and able to take care of this matter efficiently! Thank you for everything!

Products used:
Total Loss Appraisal

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. Enjoy your money. Monica Fisher Owner,. Of Autoloss

Thumbnail of user jessep294
Washington
0 reviews
0 helpful votes
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June 26th, 2022

I am very glad I found autoloss. After researching diminished value for a few weeks i happened upon autoloss. The staff was very attentive and seemed to be up on the latest laws. I purchased a diminished value report and I was pleasantly surprised to receive a check too weeks later for the correct amount of diminished value. Great job Jesse p

Thumbnail of user amirj8
Oregon
1 review
0 helpful votes
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April 7th, 2019

Working with autoloss was easy. Autoloss sent the information to geico and called my adjuster to make sure the adjuster had it. I had to leave a few messages with the adjuster but autoloss told me to make a insurance commissioner complaint. Wow, did the adjuster call me back quickly! Autoloss makes everything easy. Excellent service for consumers! Amir

Thumbnail of user timw829
Oregon
1 review
0 helpful votes
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April 22nd, 2022

It sure was nice to have Monica at Total Loss in our corner as our insurance company drug its heels and pretended ignorance of established rules in our stat of residence, it really helped when our second settlement offer was around 50% more.
Thanks Bunches-Tim Wilson!

Service
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much for the nice review. Please let us know if we can ever help you again. Monica Fisher Owner of Autoloss

Thumbnail of user jasonh363
Oregon
1 review
0 helpful votes
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September 16th, 2018

I was skeptical when looking on the internet for a diminished value company. I called autoloss and Monica called me back. Monica walked me through the process. Monica went above and beyond through out the whole process. I was able to get 3 times the amount I initially asked for on my own

Thumbnail of user christinet169
Florida
1 review
1 helpful vote
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May 19th, 2019

Monica guided me in the right direction to get my D. V. of my car. She was prompt in sending the insurance company all the information to get the job done! Without Moncia, I would not know where to begin. Not only did the insurance company give me a check for the D. V. of my car, but they also reimbursed me for the appraisal amount that I paid to Monica. Thank you Monica. Your team was also very helpful.

Thumbnail of user mikel1844
Florida
1 review
0 helpful votes
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April 7th, 2022

I got a minor rear end accident on our Porsche Taycan. The insurance offered $8000 and the service gave us the reports and actions to take to increase that diminished value claim to $*******. It took a while as we had to jump through a lot of hoops, but we got it done!

Service
Value
Quality
Thumbnail of user nimal2
Oregon
1 review
1 helpful vote
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November 30th, 2019

My attorney told me to call Autoloss. I live in Washington and he said I just needed a repot get my diminished value.

I spoke with the owner, Monica fisher. Monica was very educated about the laws and with a money back guarantee how can you lose.

After a few weeks and a few demand letters I got a check for over$4000. Autoloss literally did everything for me. I have no idea why anyone would have pro with this company

Nima

Thumbnail of user jaker73
Oregon
1 review
0 helpful votes
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March 30th, 2019

A progressive insured him my car and cost me over $******* in repairs. I worked for months and progressive gave me a minimal settlement. I originally asked for $2000 and autoloss got me $5000. Many thanks, jake r

Thumbnail of user erikas48
Oregon
1 review
3 helpful votes
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September 26th, 2017

I was worried about using a company on the internet. I took the chance and I am very glad I did. I was able to get $4,000 more on my Toyota so I can get a new toyota. I have told everyone I know about them and what a good company they are. Laurel smith

Thumbnail of user chrisy442
Oregon
1 review
3 helpful votes
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January 12th, 2022

This business advertises itself as an auto-diminished value appraisal business, when I approach this business, I asked the owner about the business process. She told me she would need to see the repair report, and based on the report she would come up with the appraisal on diminished value. I asked her how she would use the repair report? Would she ever sell it to anyone else? She said it was client privacy, she would not sell it to anyone. And she would only charge $250-$350 for the report

However when she called me in the afternoon, she did not mention any diminished value report, instead, she said she would send these reports to a string of places, with her inflated overwhelmingly ridiculous number on original value and loss value. I felt I run into a snake oil salesman. I asked her why she violated the trust and broke the commitment of not selling data to anyone. She said she's making a living on it. What a SCAM! Avoid this business at any cost!

Tip for consumers:
Report this scammer to better business beaurau

Products used:
NO

Service
Value
Quality
Thumbnail of user nancet1
Washington
1 review
0 helpful votes
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March 8th, 2021

I live in Oregon and my vehicle was totaled by a jerk. Farmers tried to give me nothing for my upgrades. Autoloss stepped in and I was able to get an additional $5000 more plus my $600 fee. Great job! Henry smith

Products used:
A diminished value report

Value
Quality
Thumbnail of user liyo
California
2 reviews
3 helpful votes
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August 25th, 2018

I was very impressed with Autoloss. I spoke with attorneys and public adjusters. The attorneys did not want want my claim because it was not worth a lot of money. I paid $250 with autoloss and the claim settled for the amount in the report. I would recommend autoloss to any prospective customer. Yong liu

Thumbnail of user aprilm812
Iowa
1 review
0 helpful votes
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October 21st, 2021

AutoLoss was a life saver in getting my niece's car totaled out instead of just accepting the repair check from the insurance company. My niece had a brand new car with only 2500 miles that was going to cost 50% of the value just to repair, without taking into account the diminished value. Monica at AutoLoss was able to put the report together for the insurance company quickly which helped them to decide to just total the vehicle. I would highly recommend them.

Products used:
Diminished Value Report

Service
Value
Quality
Thumbnail of user billyl96
Alabama
1 review
0 helpful votes
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March 24th, 2021

I've used Autoloss twice now on two different total loss claims. Monica and her team have been very professional and helpful in both instances. Monica was able to get me ever $5,000 more than what progressive was offering me on my first claim, and $3000 more and they were offering me on my second claim. Point being the insurance companies are going to try to lowball you, and pay as little as they can. You need someone to fight for you to get the most money, and the true value of your vehicle anf that person is Monica! Thank you for all of your help Autoloss, I will deffinetly be using you again when needed. I highly recommend Monica and Autoloss.~ B. Lee

Tip for consumers:
I've used them twice now and had an awesome outcome that was financially beneficial to me. Over 8k total. Highly reccomend Monica and her staff at Autoloss.

Products used:
Total Loss of Vehicle Estimate/Appraisal Service.

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks Billy. You have a beautiful car and it was a pleasure working with again. You always have beautiful cars so you make my job easy. Monica Fisher

Thumbnail of user brittl6
Oregon
4 reviews
6 helpful votes
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February 5th, 2018

I felt very fortunate to find autoloss. My supervisor had told me about diminished value at lunch. I was in a wreck 2 Months ago and had never heard of diminished value. My supervisor explained it and advised me to talk to Monica, who owned autoloss. I made a few calls to my adjuster and the supervisor. I told them I was going to take them to court. I was able to get the full amount of my car claim. I took my supervisor to lunch for hitching me up with Autoloss. Great job! Brittany Lynn

Thumbnail of user annah1181
Washington
1 review
0 helpful votes
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October 30th, 2021

Monica was to the point clear and helpful. She removed the stress and hassle off my plate. She included all of the work I had done on the car recently and reasonably increased the value to match. My Insurance company was trying to offer me around 1% of the value.

I also found her to be extremely quick to respond personally! I highly recommend her and her company.

I have money to actually replace my car now!

Thumbnail of user jeffv53
California
1 review
0 helpful votes
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August 26th, 2018

From start to finish, autoloss was there for us! Autoloss provided a detailed specific appraisal for our claim. Monica fisher was extremely, knowledgeable, easy to contact, and had an excellent team around her. I was able to settle my diminished value claim for $7800 in New York. I spoke with the other appraisers and they refused to take the claim in New York. My claim settled in 3 weeks I would recommend autoloss to anyone! Thanks for our help! Jeff vise, New york

Thumbnail of user philk35
California
1 review
4 helpful votes
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September 30th, 2017

My policy was maxed out and I was unable to get my diminished value check. Autoloss spent months on my case. Sending demand letters to the insurance company and working on my claim. Autoloss tried everything. Finally, they just offered to give me back my fee. I got the refund check 5 days later. I will go back again if I get hit again. Stephanie in Orlando

Thumbnail of user fredp194
Texas
2 reviews
3 helpful votes
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December 14th, 2020

I found this service online thinking I would be able to be directed on where to find out information on how to calculate Diminished Value Claims for being a licensed appraiser in Texas. Monica Fisher, Owner & CEO went on and on about having 20 years experience and was the owner. I then said I was thinking this was a training site where I could buy a course and asked her how she got started when she abruptly figured out I wasn't hiring her firm for a claim and said she was hanging up, and she did.
As a Texas All-Lines Adjuster Licence holder myself, with 40 hours of continued education, 2 hours of which were on ethics having a passing grade of 97 out of 100 %, she clearly did not cover that part and was very unprofessional, rude to say the least... unethical.
You couldn't pay me enough to hire these people. I had to choose 1 star to able me to leave my review but, I really choose... Zero-0 stars!

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

When I spoke with this person he stated he wanted to work for us. I told him we were not hiring and I did not know who was hiring. He continued to go on another 5 minutes about his qualifications and I told him numerous times I could not help him. I finally just hung up because he would not let me go and I had a deposition coming up. I don't think it is unethical behavior to not hire a person. I tried numerous times to gently tell him I could not help him but he would not let me get off the phone. I wish him luck on his job search. Monica Fisher

Thumbnail of user davel565
Washington
2 reviews
0 helpful votes
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January 11th, 2021

Looking on yahoo I found autoloss. Autoloss completed a comprehensive diminished value claim. Autoloss also turned the claim into State Farm also. State Farm sent me a check for $4500. A great service for people that need claim help.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

I am so glad we were able to help you on your claim. Monica Fisher

Thumbnail of user danielc3361
Arizona
1 review
1 helpful vote
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September 21st, 2022

This company is good to take payment asap and sends you instructions on how to get diminished value on vehicle and pretty much on your own and if you have any questions call them they will answer your call but cutt the phone call quick this is not what I expected for a big company I recommend hire company local where u can talk in person my mistake was Google that's how I got this company information this company is garbage! Don't waste your money with these people they don't help the way they say they pretty much leave you on your own and sad part is iam paying for there services don't waste your money with this company

Thumbnail of user wedyano
Texas
1 review
7 helpful votes
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December 19th, 2017

I was ripped off by Autoloss, should have read these reviews first and don't believe the good reviews here please this is totally waste of money and time here totally rude people, once they get the $250 Monica shows the other face of her the ugly one that seems to be the real face of her!
She avoids call gives an attitude and tells me am not refunding you! Did not do me any good at all BEAWARE of them

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

We have excellent reviews and are we members of the BBB. We have been in business over 20 years and we always take all of our calls. We have numerous staff members to help all customers from start to finish. This client stated if she did not get her money back she would complete hundreds of bad reviews about our company. When I stated I could not refund her the fee because she received over the appraisal fee for her DV settlement she screamed at us and hung up on me. Monica Fisher

Thumbnail of user jordanf197
California
1 review
0 helpful votes
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May 17th, 2022

I am extremely happy I contacted Autoloss. My parked car was in a bad accident and I had tried to fight for diminished value myself and made no progress. I spoke with a few other companies and they said not to waste my time with this insurer unless I was prepared to go to court. I then contacted Autoloss and Monica and her team was confident that they could help me. After a few back and forths with the insurance company, I received an offer and eventually settled for an amount I was happy with.

Thank you to the auto loss team. You saved me a lot of headaches, time, and legal fees.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. We are always here to help you. Monica Fisher Owner of Autoloss

Thumbnail of user juliom217
New Jersey
1 review
0 helpful votes
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May 25th, 2022

I'm very satisfied with the service I got from Autoloss.
Monica and the team there, helped me through the process of a Diminished Value claim
With great results. I recommend their service.
Julio Moncion.

Tip for consumers:
Patience.

Products used:
Appraisal Report

Service
Value
Quality

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From the business

Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for diminished value or total loss claims.

Company Representative

Thumbnail of user monicaf9
Monica F.
Typically does not respond to reviews

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