• AutoLoss

AutoLoss

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Overview

AutoLoss has a rating of 3.4 stars from 282 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AutoLoss most frequently mention insurance company, value claim, and state farm. AutoLoss ranks 2nd among Car Insurance sites.

  • Service
    117
  • Value
    114
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
16
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How would you rate AutoLoss?
Top Positive Review

“Autoloss”

Ezra G.
12/15/21

Autoloss. So thankful I called you to take my claim. Insurance was low balling me on a total out for hail damage at a insulting $9000 for my 2002 Excursion. Monica and her team turned around and made my return $16,500. Very easy to deal with. 100% recommend. Thanks again!

Top Critical Review

“Truely painful experience”

Satyabrata M.
5/21/24

At first, she communicates very pleasantly, but that is the only time. After the initial conversation, it becomes difficult to reach her by phone. When you call, her assistant suggests sending an email and waiting 24-48 hours. Sometimes, she forgets to respond. When you call again, her assistant reminds her, but often the response is brief and raises more questions, leading to another 24-48 hour wait. This process can take weeks to answer a small question. Occasionally, she does come to the phone, but she is unfriendly and rushes through the conversation without resolving the issue, causing more frustration. Initially, she promised to help me get fair compensation for my car's diminished value and to assist me throughout the entire process. However, when the insurance company offered less than 25% of the appraised value provided by Monica, she advised me to appeal in small clams court and then abandoned me, stating she couldn't help further. Working with her is frustrating and yields poor results. I would avoid her.

Reviews (282)

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Reviews that mention popular keywords

auto loss (38) insurance company (109) insurance companies (109)
Thumbnail of user wades49
Oregon
2 reviews
0 helpful votes
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November 19th, 2018

I was very glad to find autoloss. I had called a few companies and the appraisers seemed like flakes. Autoloss did what they said they would. I netted $5000 more. Wade s.

Thumbnail of user mattf291
California
1 review
0 helpful votes
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November 30th, 2021

The report Autoloss provided was very helpful in helping us recover the full amount of our loss. It helped moved the insurance company to offer almost 4x their original settlement offer.

Thumbnail of user brianl1695
Virginia
1 review
0 helpful votes
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April 15th, 2022

Autoloss provided me with all the tools to receive the diminished value of my brand new vehicle. They are professional, thorough and very easy to deal with

Thumbnail of user danielm768
Maryland
1 review
1 helpful vote
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February 9th, 2019

My lawyer told me a diminished value case would not work, I contacted AutoLoss a week later StateFarm contacted me and said " a check for over 4000. 00 is being mailed to me!

Thumbnail of user nancyk79
North Carolina
25 reviews
42 helpful votes
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December 10th, 2022

I was in an accident on 11/02/22, and I was not at fault. Anyway, after the medical incident claim, then the property damages. I had to pay for an appraiser, which was $300.00. Autoloss.com was the site I chose and I am glad that I use it because Monica Fisher got me more money than the other appraisers online. She is a professional fast acting appraiser. As soon as I paid her she was in the mode of starting to help me then. She emailed what I needed to send her for her to get to work on my claim. It took less than a week to get my information to her and for her to get me a settlement. Less than a week. This lady knows her stuff. I did almost nothing. Stayed in contact with me by phone, email and text. If you need help with diminished value for you car after an accident, I suggest getting in touch with Monica Fisher at autoloss.com. On the site will tell you how much money she can get you. It estimates and mine was very close to what she could get. I am satisfied and I will let anyone know that she is the one to call on for diminished value claims. The site is legit and she is no joke. This lady will help you get more money back. I like her and she did what she said she will do and fast. Thanks Monica F.

Tip for consumers:
Get in touch with her as soon as your vehicle is repaired and send over your repair shop report with the mileage of your vehicle on it. It has everything she needs to get you the money your vehicle lost after the accident. Make sure you are not at fault as well. Stay in contact with her by emailing all communications.

Products used:
An appraiser for diminished value for my vehicle.

Service
Value
Thumbnail of user ankess
Germany
1 review
0 helpful votes
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January 1st, 2023

I paid $325 and I was able to collect $5500. Progressive is a nightmare to work with. Autoloss completed an excellent report and I had my money in one month

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much for the support. Call us if we can ever help you again. Monica Fisher Owner of Autoloss

Thumbnail of user earlr87
Louisiana
1 review
0 helpful votes
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October 6th, 2021

AutoLoss is a great company! They helped me recover a large sum of the diminished value on my F150. Keep in mind that you have to do some legwork in the form of negotiations with the insurance company but AutoLoss really provides all the tools you need to fight for what is yours. They were professional and responsive the entire process. Remember, the insurance company is going to ty and lowball you and make it sound like your AutoLoss quote is ridiculous. It's not. Autoloss is deep on your side and no matter what the insurance agent says... it's your money and fair compensation is due to you. Keep in mind Autoloss can legally only help you so far. You will have to negotiate with the insurance in your own way. Stick to your guns, be consistent, firm, and maintain your cool. Auto loss will help you the entire way and give you the tools to accomplish this. I have no problem recommending them to anyone and do so heartily. I will also not hesitate to use them again should the need arise as they were well worth the small cost compared to what I was able to claim back from the insurance company. I am not a bot and this is my honest review. Feel free to hit me up if you have questions.

Products used:
Diminished Value Appraisal Service

Service
Value
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much Earl. You are the best and let me know if we can ever help you again. Monica Fisher Owner, of Autoloss

Thumbnail of user galena3
Florida
1 review
6 helpful votes
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August 31st, 2015

Same story here as there are in many other negative reviews. Came upon their site and requested more details. Monica Fisher calls me the next day, sells me on her pitch and I pay the $200-300 fee. Was told they'd send me a detailed claim packet the following day. About a week later I finally get it. The vehicle used was wrong, along with the options. To make matters worse, although it does state some competive facts, it is nothing more than a template she gives to everybody with your vehicle used. After going back and forth for months, and money getting tight as I was off work from the accident. I emailed auto loss, com to discuss a refund and twas immediately shot down. The insurance company sent the Iowa law stating they didn't have to pay which I forwarded that to Monica for proof. She them wanted to hear it from someone working for the state. Sent that one to Monica too and she wanted yet someone else to confirm it! I sent one more confirmation and I never heard a word from auto loss.com again, nor Monica or the 50 random email addresses this company has with phony name sigs at the bottom. I never did receive a cent back and honestly got no help. "We'll fight for you" means they will let you confront the company and when they say no, you return to Monica and she tells you a response. Not exactly a solid argument when they can't talk to your company themselves. This entire business is a scam.

Thumbnail of user charlesm479
Oregon
1 review
0 helpful votes
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August 1st, 2018

The staff at AutoLoss saved me time and money. They can be a little rushed at times but I get it, they are trying to do as many of these as possible. So, results... I got a $2k increase from my self-negotiated efforts with a USAA adjuster and CCC valuation report. AutoLoss generated an appraisal and handled negotiating with the insurance appraiser. We settled on a value without having to go an umpire (more time and haste). The number was a little higher than my own calculations based on market prices, so I was plenty happy to settle it. My state forces insurance to pay the appraisal fee if the valuation goes up, so I felt pretty confident I wouldn't have to test the AutoLoss refund policy. It took about 3 weeks to settle once AutoLoss got involved; there were a few quiet times where I needed to ping for updates, but there was always new stuff to report within a day or so. I would use them again for the sheer benefit of the third party negotiation they cut right through all the delay tactics my insurer was using.

Thumbnail of user ivang29
Alaska
2 reviews
3 helpful votes
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December 17th, 2017

My Mazda was totaled and I needed a car appraiser. I live in Georgia and had s hard time finding an honest appraiser. Autoloss got me 2x the insurance companies offer. Great job! Ivan grime

Thumbnail of user pamelat590
Texas
1 review
0 helpful votes
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May 20th, 2021

My wife was in car accident and our 2017 Lincoln Navigator L SUV (has low mileage) was a total loss per the insurance adjuster at Liberty Mutual /Safeco insurance company. The insurance company only wanted to pay off the loan amount $34,803.50 and refuse to give us the actual cash value ($48,000) for our vehicle and credit for the upgrades.
Saturday, my husband was listening to an individual on a radio talk show mention how Auto Loss help people get real value of vehicle when total loss. He called me, and ask me to call Ms. Monica at Auto Loss. I made the call to Ms. Monica on a Saturday evening left message, she called back Sunday morning, and I gave her the information from Liberty Mutual/Safeco Insurance Co to look at. She immediately said your vehicle is worth 10,000 more. She is an expert at this ok, because at Copart Auction where our vehicle is they have already wrote on the window $48,000 but only wanted to pay the balance owe on the loan $34,803.50.
Therefore, we hired Ms. Monica at Auto Loss, who negotiated the best cash value settlement and after one week, she was able to go from $34,803.50 to $41,878.69. We got an additional $7075. 19. Excellent job! Ms. Monica

Thanks a bunch, we really appreciate you.

Tip for consumers:
Hire Autoloss it was worth the $500.00 fee

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

You guys were great. Thanks for the review and I am here for you if you ever need us again. Monica Fisher, Owner of Autoloss

Thumbnail of user sarahs2758
Georgia
1 review
0 helpful votes
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October 30th, 2021

USAA was going to offer me $1340. Monica at Autoloss got me $7,123. Well worth their small $300 fee. Monica was a breeze to work with and the whole process was pretty quick.

Service
Value
Quality
Thumbnail of user tims1145
Montana
1 review
0 helpful votes
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August 1st, 2021

Monica was great to work with. They gained me close to 5k more than insurance was willing to pay out on my total loss. Will use again and I would recommend to anyone

Tip for consumers:
Do this first. Don’t deal with your insurance adjuster. They do all the work

Products used:
Negotiations

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks Tim. Call us if you ever need us again. Monica Fisher

Thumbnail of user jeffn318
Oregon
1 review
0 helpful votes
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August 24th, 2020

I was very impressed with autoloss. They always helped me and the report was invaluable against usaa. I received an additional $10,000 due to hiring autoloss. Run don't walk to autoloss

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Great, Jeff let us know if we can ever help you again. Monica Fisher

Thumbnail of user raykoz
Florida
1 review
3 helpful votes
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March 22nd, 2019

Really disappointed that this business have forgotten it is about customer service. Quick to take your money. Horrible customer service and Monica is extremely rude, unprofessional and impolite.
Absolutely entirely a SCAM.

Their trick is that they give money back only if they get less the appraisal report which is $250. (You can get yourself a better deal than $250, so THERE IS NO MONEY BACK) Stay away from this people. The paper work is always the same and the insurance will laugh at you.

LOOK AT YELP, BBB and GOOGLE REVIEWS and you will see this is a common pattern on this business.

STAY AWAY!

Thumbnail of user davidw487
Texas
1 review
3 helpful votes
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June 12th, 2017

I hired Autoloss to try and get abetter settlement from Allstate. Monica was very friendly and attentive, until she got my money. They did get me a report very quickly and sent it to Allstate. That is all they did. They then ask you to do all the work ion order to get your claim. The reality is that all the insurance companies in the U.S. know of this operation and they don't give them any credibility. Allstate asked if they could do an additional inspection of my car and raised their initial offer of $2500 to $5445. Monica had originally told me that I could expect $8500. I asked them to go and do their job, they did nothing. I have called repeatedly and Monica has never come to the phone again, always handing me off to an assistant.

I am settling today with Allstate for what I was able to negotiate on my own. Autoloss did nothing and didn't do any of the things they initially promised, Just a couple of scammers taking honest people's money. When you ask for a refund their is a laundry list of requirements in order to get your money back. Not worth my time, so I am writing this post to warn others to stay away from this horrible and deceitful company. It is pretty simple to see when you look at the reviews that everything I am saying is true.

Whatever they respond to my post, don't believe it, just more of the scam. I am reporting to the BBB.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

This client asked for a refund once he received $3,000 more for his diminished value claim. We could not give him a refund. We asked him to get a dealer quote and we could write up a demand letter or help him with an insurance commissioner complaint. He did not want further help but stated he wanted his money back. We are members of the BBB and the BBB sided with us. We have numerous employees to help all customers from start to finish. We have all email threads showing the evolution of the claim.

Thumbnail of user mariahl18
Germany
1 review
1 helpful vote
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August 10th, 2019

I received a settlement over $3440 because of hiring Autoloss. The settlement happened in a few weeks. Autoloss is a great option for people trying to get diminished value! Thanks Mariah!

Thumbnail of user luees
Oregon
1 review
0 helpful votes
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October 17th, 2021

I was very happy with the outcome of my DV claim. Autoloss settled the claim and I was able to get $4700 because of my paying $350 for their help. I have told my coworkers about the help.

Service
Value
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks for the nice review. Your boss, John called and we are helping him too. Monica Fisher

Thumbnail of user snoel
Texas
1 review
0 helpful votes
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November 29th, 2021

My neighbor had used autoloss on a diminished value claim. My neighbor had glowing things to say about them. Autoloss filed my claim and I received over $3500 more.

Service
Value
Quality
Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. You had an easy claim. Let us know if we can ever help you again. Monica Fisher

Thumbnail of user shafn
Oregon
1 review
0 helpful votes
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July 19th, 2021

Progressive was only going to give me $2000 for diminished value and autoloss tripled my settlement. Autoloss completed the report and filed the claim for me,

Products used:
A diminished value claim

Service
Value
Quality
Thumbnail of user partl
Alaska
3 reviews
4 helpful votes
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January 29th, 2018

I would use autoloss again in a second. The report wAs specific and I was able to settle my claim for the amount in the report. I was happy with the process on my claim. PD

Thumbnail of user matth327
Oregon
1 review
0 helpful votes
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November 11th, 2019

I thought autoloss was excellent. I was able to get $9600 the full amount of the report. I also enjoyed the staff and the customer service was tops. Matt hope

Thumbnail of user pop127
Maryland
1 review
4 helpful votes
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July 27th, 2017

I contacted Autoloss from Portland, Oregon following a poor evaluation from the at fault insurance company. Monica was attentive and supportive. That's really where the good experience stops. There appeared to be a real possibility that the report they were going to create would have allowed my attorney and I to negoitae the actual cash value of my truck (ACH). In the end, we decided to go with them... What a poor choice... Do more research before taking the bait.

DO NOT WASTE $300! GO SOMEWHERE ELSE!

Once the report became final, I was blown away how poorly it was constructed. Honestly, writing style aside, the actual data used wouldn't have done anything for our negotiating leverage. Do not use this company. Nobody cares... Crappy job, shame on you for acting like the reporting you're doing does anyting that is purported in your qualifications--which by the way--was half of the 5 page report. I cant believe the investors, managers, evaluators, and IT system analysts sleep at night? I'd find a real job so I could live with myself.

Thanks for nothing. I settled with the at fault company for $25,000.00 on my own.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

I am sorry this client is upset. He stated if I did not give him back his money he would write a review that was negative. He was happy with the report and we sent him a signed copy. Once we stated we could not give him back his money we got the negative review. I can forward any prospective customer a copy of the email showing the client was happy with the report.

Thumbnail of user davidd3085
Maryland
1 review
0 helpful votes
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August 2nd, 2021

This was the first Diminished value claim I had the displeasure of dealing with my insurance company on. Normally USAA is outstanding, but they fought this at every step. I looked to Auto Loss and Monica came to the rescue.

My Tesla sustained over $7000 in damage in a hit an run and my insurance company wanted to settle for ~$500 in diminished value, they left it at that amount and said there was no negotiation, no appeal and no way to get the value I had stated from Monica's Auto Loss assessment.

Monica stepped in an handled it from there on out and had the insurance company settle on ~$4500 in the end, nearly 10x what they had left as a "NO more negotiations amount".

This was all accomplished in 2 days time, after my insurance company had sat on things for nearly 4 weeks leading up to Monica stepping in at my request.

I can't say enough in thank you's and gratitude for getting the money that was rightfully due from the hit and run damage. I previously spoke to 2 diminished value specialists online and one in person at the beginning and none of them had the confidence or assurances that they could get and amount anywhere near what Auto Loss got for me.

Auto Loss is on my list of recommended representation bar none.

David Dunn, Maryland - 2015 Tesla 90D

Tip for consumers:
Outstanding, ask for Monica

Products used:
Diminished value appraisal, referee representation with insurance adjuster

Service
Value
Quality
Thumbnail of user kylem598
Georgia
1 review
0 helpful votes
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November 16th, 2021

My vehicle had an accident a month ago, and the damage was severe.
My friend recommended AUTOLOSS company when I was discouraged about my vehicle value has fallen.
AUTOLOSS company has detail documented and sent the valid reasons for claim Diminished Value to the insurance company. So, I could negociate about the value with insurance company and get reimburse from them. I appreciate to AUTOLOSS about help my vehicle reimbursement processing.

Thumbnail of user monicaf9
Monica F. – AutoLoss Rep

Thanks so much. It was a pleasure working for you. Monica Fisher

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From the business

Auto loss provides Diminished value automobile appraisal services. Get a fair insurance settlement for diminished value or total loss claims.

Company Representative

Thumbnail of user monicaf9
Monica F.
Typically does not respond to reviews

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