Autotrader.com

Selling on Autotrader has been a DISASTER. I received FOUR spam inquiries trying to get me to either use a 3rd-party (not CarFax) technical assessment product that was clearly intended only to get me to pay them money or to use a payment method that was phoney. All were from 'buyers located 2,000 to 3,000 miles away and had no intention of coming to see the car. They stopped asking one I questioned how far away they were. I then got an offer from Autotrader Private Seller Exchange which I accepted. Despite them saying that they could reduce or rescind the offer if the car was not as advertised (which is reasonable) after I went through the seller verification and provided my bank details they called me and after discussion they simply changed their mind and withdrew the offer because THEY HAD NOT READ the description of the vehicle in my ad - which was 100% accurate of the car's condition. Furthermore, although I got emails saying that I had messages I was not able to read the messages once logged in. A complete and utter terrible experience!

I expected my listing to be live by Monday. I submitted it and paid on Friday mid day. Their website says expect your ad to be live in 24 hours. It is now Thursday 9:30am and still says pending. I sent them an email on Tuesday. Did a chat with them Wednesday morning and he said I needed to call so I called them at 9:30am. Again they said expect it to be on line in 24 hours. I also reached out via chat and he said it will take 2 business days for it to be published. My experience with large for sale items is people contact you on the weekends, why doesn't auto trader work on the weekends and the auto dealers do? One detail to mention is on Friday I fat fingered my cell phone #. I noticed that on Sunday morning when I checked to see if the add was live yet and I fixed the phone #. I did not know that they call you to confirm everything as I did not see that anywhere on their website or in the confirmation email they sent me. When I called on Wednesday they said they tried to call me twice to confirm. I asked when they called and they said Monday and Tuesday. Somehow they still had the phone # I fat fingered in but I did not receive any emails from them after the first. I think their process is not fast enough and their is really no need for the phone call. Their website could be improved, including their chat process. I sat waiting for 25 minutes. Hope this helps some people with the process. If you want it to go smooth make sure you call to confirm you ad! I am still waiting for my add to go live! I might just as well look for a different company to advertise with if I do not see it by 3 today.

Listed my car on Autotrader and it sold. To complete the transaction the buyer's Bank wanted me to get an inspection. Autotrader form stated to take car to Firestone or PepBoys and to have them bill Autotraders account directly. Neither Firestone nor PepBoys found an active account with Autotrader. I called supervisor and he asked me to pay for the buyer's inspection and promised in an email to reimburse me. He didn't. I have tried 3 times to contact him and he won't reply. Also, Autotrader sent me an email they were depositing my money into my bank account since they act as an escrow agent. The email stated they were putting my money into someone elses account number. I immediately contacted them but NO ONE AT ALL WAS AVAILABLE as they were all allegedly in a meeting. Finally learned they do this intentionally so the buyer doesn't have any of my financial info. Either don't include the buyer on that email or answer the phone. WOULD NEVER DO BUSINESS WITH AUTOTRADER AGAIN. BUYERS YOU HAVE BEEN WARNED!

I posted an ad - selling a very desirable vehicle - the ONLY replies I get are from CAR DEALERS looking to lowball me OR from SCAMMERS. Absolute WASTE of $50. PATHETIC, PATHETIC, PATHETIC - do NOT waste your money on this company. NO money back guarantee and NO control over the scams and spam. HORRIBLE!

I listed my truck on autotrader after reading what a great audience they had and all the reviews that they publish about how effective selling automobiles on their site would be. After having my truck listed on their site for 3 weeks, I decided to put an ad on Craigslist for free (auto trader's ad cost me $60). On the Auto Trader site, my truck was showing up in results hundreds of times, but I only had one person look at my contact info. I received one text message asking if my truck was the eco boost and that was it. Which makes me think that their reports are a big fat lie! Within 3 days of listing my truck on Craigslist, I had a buyer that was interested in my truck. He came and bought it the next weekend.
I requested a refund from Autotrader, but because my truck sold, even though they had nothing to do with the sale, I was not entitled to a refund. My advice if you are selling a car would be to list on Craigslist for free, save yourself the hassle of being scammed by Auto Trader.

A platform for car scams. Do not use this website! Sellers will make an escuse they are somewhere else and that will use a shipping company at their cost. All a scam!

I paid for a premium ad for $100. My sports car is in the $40k-$50k range. I priced it within range of similar postings and added several detailed photos and very descriptive text for buyers. My car came up in search a few thousand times but I received only one legit e-mail from a dealer and then a couple spam text messages from others. It took a while to get a good offer but I had several genuine buyers reach out to me through my eBay posting and my Craigslist posting. EBay generated the most views and genuine traffic by far. During this process, I reduced my selling price on Autotrader and did not receive any more interest. While some of this is out of Autotrader's control, I sincerely don't think the money spent was worth it. They do not offer guarantees anymore. At least with eBay, you only put a minimal amount of money up front. If Autotrader still believes they are the authority, they should back their stats. Autotrader also deploys their staff to push and try to convince you to spend another $250 for VIP service. They pitch it as if it is a sure thing and the only way to sell your car. Overall, disappointed and don't plan to use Autotrader again.