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autozone.com
Texas
1 review
0 helpful votes
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No change
February 24, 2022

Don't go to Auto Zone on Aldine Bender with CASH. You will not Gert. Your change back. Said they don't have any. I could not go in store and owe money and walk out owing money. If they don't have change close your store.

Date of experience: February 24, 2022
Massachusetts
1 review
1 helpful vote
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Update from August 2023
March 6, 2024
Updated review

They are much better now compaired to last August. Being short-staffed and under pressure does not help The assistant manager is much better now they seem to be well staffed now.

Date of experience: March 5, 2024

The Store manager at this location is wonderful but the assistant manager is miserable. I ordered parts and when I came to the store they said it was not in yet come back later. So I did and the box that was there earlier was mine so I made 2 trips for no reason plus one of the parts was the wrong size. Plus the hired a guy that was a former manager at Mavis tire that ripped off many customers. WOW! I do love Autozone but they need a employee overhaul again the store manager is wonderful.

Date of experience: August 12, 2023
Florida
1 review
0 helpful votes
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The manner in which Billy was able to put to rest my concerns about what that yellow engine light could be was awesome, then after he checked the Jeeps computer and found nothing wrong i was happy as heck, i needed a new battery was all and we get that taken care of, Thank you Billy

Date of experience: July 7, 2023
Michigan
1 review
0 helpful votes
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We went in today to get a map sensor for my wife's car, but I was telling Andy the wrong part. I was saying Maf sensor even though I knew it was the MAP sensor Andy quickly told me the right part and even went as far as to come out to the parking lot to show me the location! Andy also let me use a torque bit that I forgot to bring mine with me. The part installed just as he said, and he made sure it went on correctly. I sincerely appreciate all of Andys' help today as I have been to this location with little to no help at times. Thank You Andy for all your help today. Your Company should be extremely thankful that they have you on their team. Sincerely, Jeff C...P.S. He also let me know that if we have any other problems, to come see him. Andy was very polite and Professional!

Date of experience: February 26, 2023
Utah
1 review
1 helpful vote
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Do not buy online
September 19, 2018

Ordered brakes and rotors. Ordered front and rear rotors and front brakes to get 20% off and next day delivery. The order showed up the next day. I thought this was great.
Ordered front and rear rotors and rear brakes with the 20% off and next day. Nothing. Sent an email to CS. Received an email from CS and another right after stating the order was shipped. Days later I asked CS where the order was. They said they would research. Days later I ask CS again. They said it was canceled. No noticed that it was canceled! What the hell!
Ordered again. Brakes showed up the next day (no rotors). The next day I received an envelop with the invoice in it (no rotors). Who know where they are. Supposedly, they will be here in 2 more days.
If you order online, be prepared to have your order canceled or show up (if at all) days later.

Date of experience: September 19, 2018
Florida
1 review
2 helpful votes
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Great and Caring Stagf
November 25, 2020

Went in to order a couple things and they didn't have it in stock but found it and had it transferred in that day. I got it home and it didn't fit my carunfortunately. Took it
Back the next day, no problem and the crew was happy and willing to help and just talk about their day and asked me how my day was!

Date of experience: November 25, 2020
New York
2 reviews
1 helpful vote
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Autozone sucks
February 17, 2024

I was at autozone Saturday February 17, I bought a wiper blade, I asked the girl to change it for me she told me no it's not her job even if it was her job she still wouldn't do it, it's cold out they are sure handed, o say are you serious, I uselly get good service, but I will never shop at autozone again, she was an assistant manager, she was rude unprofessional lazy, about 5 7 tall black hair glasses, I think she mite be mentally unstable, stay far away from this store, greenridge st Scranton pa

Date of experience: February 17, 2024
California
1 review
1 helpful vote
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I went to the Autozone store in Fontana on Sierra March 28,2018 to buy a starter at 12:00 am because my car broke down at the gas station. I had a friend wake up in the middle of the night to take me to a 24/7 Autozone and the guy said I couldn't buy a starter or come into the store because he was getting ready to do the floors! I had to go 5 miles to the next 24/7 Autozone on Archibald in Ontario and they had temporarily closed the store because the computers were down! WTF! 24/7 my -ss. Never again. O'Reilly gets my business from now on.

Date of experience: March 29, 2018
Florida
1 review
0 helpful votes
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I went yesterday to the location on 94th ave and Miller drive.
Luis Nuñez helped me, I was in and out within 15 minutes.
He checked my battery told me it was bad and he replaced it with the new one with kindness, efficiency and speedy service.

Date of experience: June 10, 2020
Tennessee
1 review
0 helpful votes
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Super Star
June 5, 2016

Desman Conway store 30 good employee, goes above expectation, greets you with a smile, get you the right parts, even if you dont know exactly the name of part, if you can explain just alittle what that part do, he will get you the right parts for your vehicle, thanks Desman.

Date of experience: June 5, 2016
Tennessee
1 review
1 helpful vote
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Horrible customer service
September 7, 2017

Went to go have my battery charged, was told I had to take it out and bring it in. Well being a girl I couldn't just whip out my tool box and bring it inside. I had trouble with it trying to start all day I googled online for places that charged batteries for free and it pulled up auto zone with a picture of an employee charging the battery outside that's why I stopped in. When I told the guy which I'm assuming was a manager because he was wearing a dark shirt that I didnt know how to take it out he rolled his eyes and walked away from me! I understand that they must have certain procedures they must follow but he could have at least been kind about it... I will never shop there again. Alcoa Tennesee

Date of experience: September 7, 2017
California
2 reviews
2 helpful votes
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Totally Junk parts!
September 6, 2023

Autozone sells nothing but junk parts from Japan! I bought a Durolast thermostat for a 2017 Jeep and it lasted 3 weeks before it stopped functioning so I took it back and they would only replace the part with guess what?...ANOTHER defective thermostat! The second one lasted a little longer.94 days...so they said they would not refund my money, but would be happy to replace it with another piece of junk thermostat...I said HELL NO! I bought a MOPAR part instead.I will never buy another part from Autozone...NEVER AGAIN EVER!

Date of experience: September 6, 2023
Pennsylvania
1 review
0 helpful votes
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Out of his way
May 30, 2023

First, I would like to say I went to advance auto. I walked in ask them if they could get me the size of the nut for my CV joint. They laughed and told me no there's no way of looking that up. I left mad I went to AutoZone, which is right up the street on Jefferson Avenue and walked in AutoZone gentleman by the name of Matt asked me if there is something that he could help me with. I told him that you probably can't, but I'm gonna ask you anyhow is there anyway you can tell me the size of the nut for my CV joint he went straight to his computer punched in my year and make of my car and then he gave me exactly what I wanted i was going to buy the socket but before he would let me do that he even went and got the nut off the shelf and made sure that i was buying the right socket for the job. So I'd like to say thank you to AutoZone for being there when I needed you and thank you matt for taking your time and listening to my question before telling me you can't help me

Date of experience: May 29, 2023
Virginia
1 review
4 helpful votes
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DON'T ORDER ONLINE!
October 12, 2020

Ordered numerous parts online for a job I was going to do in about (4) days thinking they would be there by then since they advertise that when you order it takes a couple of days for your items to arrive. The parts showed up at different times from a couple of weeks later to the last item (a timing belt) that hadn't arrived a month later. I canceled the timing belt and took other items back. I explained to the customer rep. That I will never order online ever again due to the ridiculous amount of time it takes to get the items. They completely don't care and never offered to make it right. Go to the store and order there if you have to but Never Order online!

Date of experience: October 12, 2020
New Jersey
1 review
0 helpful votes
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Staff,(,Mgr.Commack NY strore),rude,disrespectful,unprofessional, sexist.
Person is inept to work with the public and an extremely poor representative of the Individuals who sign his paycheck.
I wouldn't make a purchase.After his unprofessional demeanor,I wouldn't give his store my money.

Date of experience: September 1, 2023
Colorado
1 review
0 helpful votes
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Service
August 11, 2021

Joey at the AutoZone on highway 50 in Pueblo Colorado was one of the best service techs I've dealt with in a long time. He met every need in question that I had to hand him and was one of the nicest kind of service techs I've dealt with in a long time. I highly recommend this AutoZone and Joey has a service tech to anyone out there

Date of experience: August 11, 2021
Illinois
1 review
0 helpful votes
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Above & beyond
July 12, 2020

We went to AutoZone on 609 N Mattis in Champaign, IL. Our car battery was looking corroded. Chandra came out, took a look. She took the battery out, cleaned it up and tested it, before she sold us a new one. Once we bought the new one, she stood out in the middle of a rain storm and put it in for us! She gave great service and went beyond normal service to help us out!
Satisfied customers in Champaign

Date of experience: July 12, 2020
Maryland
1 review
1 helpful vote
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Racist
October 14, 2023

Walk into AutoZone in flushing and to hear Tyler talk about black Americans and said Joe is a piece of worthlessness $#*! and he's taking AutoZone down bowing down to amnson saying yes sir like a broken record. Tyler is rude and very disrespectful. My mother came needing some antifreeze put in her car Tyler said she had to wait he was very rude to my mom

Date of experience: October 14, 2023
California
1 review
0 helpful votes
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Autozone Mira Mesa
January 28, 2022

Pia provides excellent customer service getting parts that are difficult to find goes out of her ways to make it happen greatly appreciate her efforts!

Date of experience: January 28, 2022
Colorado
1 review
0 helpful votes
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Englewood Autozone
December 10, 2017

Needed new battery for my Acura. Skylar at the South Broadway, Englewood store, found the battery quickly, was super helpful and nice, even took my old battery out and replaced it for me. Love Skyler's service oriented attitude.

Date of experience: December 9, 2017

Overview

AutoZone has a rating of 1.8 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AutoZone most frequently mention customer service, next day and store manager. AutoZone ranks 801st among Auto Parts sites.

service
126
value
108
shipping
60
returns
81
quality
105
+34