AutoZone

Auto zone will not warranty a battery without a purchase receipt for that particular battery. I bought many batteries from all major parts stores. They have vendors or manufacturers that they buy from. The vendor will warrant their product
THEY DO NOT WARRANT THEIR BATTERIES. A 5 month old 5 year battery cannot be replaced without the original ticket, It is the purchase they are vetting. Even being in their store constantly buying for a retail shop will provide you with zip. Their national advertising battery campaign is funded through the NO WARRANTY program. I have already moved on to O'reillys and advance auto parts. Larry Robinson

Went into the store didnt know exactly what i needed, explained to the manager whats going on and they assisted me with replacing lights. Greatly appreciated

Went in looking for a windshield viper refill. I saw them on line but I thought that I try a local store. A woman associate informed me with a cocky attitude that they don't make those anymore and nobody sells them. I just replied that they are all over the internet, thanked her and started walking out. As I am leaving - although she already had another customer waiting front of her -, she yells (yes, yells!) after me: "good luck finding those", "you will never get them", with a sarcastic voice. I said thanks again and as I am walking out the door, she is still screaming after me: "you won't find those everywhere, no one has them"! I couldn't believe my ears. Unbelievably poor customer service, so rude, I couldn't believe it. She had to be "mrs, knows it all". Anyway, 10 min later I ordered the refills online.
Needless to say that they have lost my business for life over big mouth, rude employee, over practically nothing. I'll never be going back. How she got the job in the first place in customer service field, with no people skills and with this attitude, I have no idea. I will take my business elsewhere, they won't see a dime from me in this lifetime! Hopefully they will go out of business soon...

I purchased the "best" battery Charger Autozone has... used it about 4 times.

Went to use it again and it won't even power up... Junk.

Jay Watznauer
*******970
*******@continentalcement.com

This morning, 7.24 22 my daughter and I had received EXCELLENT service from ALICIA *******@AUTOZONE at the Kearns, UT store. She surpassed my expectations by going above/beyond the call of duty. She was also so knowledgeable about my battery situation. She even got her hands dirty by going beyond what I expected. She was very professional, helpful, kind, and patient in her mannerism. I want to let her peers to know how professional and kind, not to mention how knowledgeable she was in making my Sabbath Day better than expected. Never have I felt such compassion, love and understanding from someone who exceeded my expectation. ALICIA ELLETT should be commanded for such EXCELLENT CUSTOMER SERVICE!. PROFESSIONALISM TO THE MAX! PLEASE MAKE SURE SHE IS RECEIVING THE INCOME SHE DESERVES.

Josh was so helpful he changed my battery on a cold snowing morning and was nice and knowledgeable. I highly recommend this autozone if your in Pinetop AZ

I ordered an alternator online. When I found out it was my battery and not the alternator, I returned the part to the Amelia Ohio AutoZone. I was told I would get a refund within 3-5 business days. Here we are 11 physical days and 8 business days, no refund, over drafted $33, and still no money back. I called customer service multiple times. I was told this would be escalated to a manager and receive a call back within 24 hours. 48 hours and I only have gotten a response from email asking for my return number. I lost the paperwork but the return has been looked up by multiple times by customer service. I just want my $162.02 back so I can take my business to Advance Auto Parts. Never had issues with them on a refund like this.

Then I call the store and the manager says, it looks like it was put in as a part swap. I never traded out a part I brought it back for a refund. When he gave me a receipt it said $162.02 and he said this is being refunded. Horrible experience all around.

I'm going to O-Reilly's from now on.

I ran into a rep named Cam at this store. Normally you do not run into helpful people at these places. I'm not saying women don't know about cars, i'm just saying this woman doesn't know about cars. A light came on in my car and as you know i googled it. It told me the throttle body was the issue and when i went to get that part it was super expensive. Now in my past experiences when you go to these places and say you need a part they just sell it to you no questions asked. Well Cam was not that rep, he questioned me about this part and then said he is taking the computer out to my car to check it out. Come to find out it was a misfire and a lot cheaper then what i went in there to purchase. I want to say going the extra mile meant alot to me this day. HUG SHOUT OUT TO CAM AT STORE 1074 FOR GOING ABOVE AND BEYOND! He gets 5 stars...

Ordered brakes and rotors for my car before 1:00PM on Friday, paid for overnight shipping.

Website says it will be delivered Saturday, but never gives me tracking. Nothing comes. I call the company and they said it can't ship over the weekend (it should have shipped Friday)

I asked to cancel the order and was denied so i asked to speak to a supervisor, who told me i missed my window of time to cancel. Okay….and you missed the window of time to ship, so….

I was told i would have to wait for it to ship, receive it, and then return it to a store. Sounds ridiculous for something they haven't even shipped yet. So i'm out $150 indefinitely.

I've contacted them three times through email to no response, and here it is Monday and they still have not shipped out my item or responded to me or cancelled the order or refunded me.

I told the supervisor he at least should offer to not charge me for the overnight shipping i paid for and he responded "do you want me to do that?" i said sir as a supervisor you should have offered that to me already with this situation, and why would i say no i don't want that, yes obviously that's a good faith measure to rectify the situation.

I also had to buy a new set of brakes and rotors elsewhere, which were more expensive, so i'm out over double the money i planned on spending.

No explanation, no help, no olive branches. Just autozone holding my money hostage without offering a refund or shipping the item.

Sounds a little illegal i dunno.

After having a totally frustrating interaction with an automobile dealership I went to Auto Zone in Lorton, VA for assistance. I have never in many many years of owning and purchasing automobiles and parts have I experienced such kindness, politeness, knowledge and help that I experienced in this store. All of the employees were so helpful I felt as though they were family and that I had known them for years. This was such a refreshing experience! I would not hesitate to recommend this store to anyone needing help with regard their automotive needs. There was one person in particular 'Neal' who went far and beyond the call of duty to not only put me at ease but to resolve my problem. He was extremely supportive, refreshing and calming. His knowledge of the problem and what needed to be done to resolve it was amazing. When I left the store I felt relieved that my automobile issue had been fully resolved and that the part had been installed properly by 'Neal'. I must add that Auto Zone is not only Blessed but Fortunate to have such a High Quality Employee. Thank You to All employees at Lorton Auto Zone who made me feel as though I had known them for years, to Neal and Auto Zone for being there.

The Auto Zone is always helping me when I need to by parts I needed a battery they are really nice like today the Manager Shantell went way and beyond to help me she makes me feel like family very polite and very very professional I smiled all the way home also Michael helped as well today thank you for all that u do 88 th s Ashland Auto Zone 11-28-22

AUTO ZONE located at Race Track Pky and Bartram Park Blvd in St Johns, Fla! My vehicle was sitting home with a flat. I could not get it from point A to point B! I was told I needed a compressor from the tire place I went to first (with my husbands car) I stopped in Auto Zone next and spoke with Michelle, the Manager. She saved the day for me and proceeded to go outside with me to her car and loan me her very own air compressor! WHO DOES THAT! I went home, used her Amazing air compressor and returned it to her right afterward. She was an absolute doll and I did not have to be towed to where I had to get my tire.
I have since ordered two air compressors to keep in our cars! There should be more people like Michelle!
I highly recommend THIS AUTO ZONE!

Jasmine help work out a confusing parts issue for my truck brakes and was happy to do so. I will go back and I find myself buying more and more parts from Autozone.

I want give a big shout out to Gerald at store 2465. He has excellent customer service. Explained everything to me. I was able to do the job myself. He is very good at his job.