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AutoZone
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autozone.com
Wisconsin
1 review
3 helpful votes
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Misleading ship dates
November 27, 2021

I ordered a part on Nov 21st and said part was to arrive on the 23rd. Nope! On the 23rd, I received an email that my order was delayed and there was no time frame for when it would arrive. Called the 1-800 number and was was basically told, sorry there is nothing we can do. I couldn't cancel the order so I ended up buying from Rock Auto. Should have gone there first!

Date of experience: November 27, 2021
New York
1 review
1 helpful vote
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Bad business
October 20, 2023

AutoZone is a bad place they return all their electronic components put them on the shelf as new and sell them to customers at full price knowing that the parts are used how would you like to buy a sensor for a hundred or $200 knowing it was used AutoZone puts all that stuff back on the shelf

Date of experience: October 20, 2023
Pennsylvania
1 review
0 helpful votes
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I recently went to the Auto Zone (store # 3939) on Penn Avenue in Sinking Springs PA to purchase a battery for my wife's Jeep Cherokee. The vehicle was at the dealership and I was unable to get the Jeep to Auto Zone. I was intending on being able to drive the Jeep, so I had no tools with me to install a new battery. Darren the store manager offered to drive to the dealership to help me install the new battery. Darren went above and beyond his duties as a manager. It is nice to know that in today's society there are still people like Darren. Thank you so much!

Date of experience: August 9, 2017
Michigan
1 review
0 helpful votes
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After being disrespected by another employee Brian K and the managers made my my order right and took care of me very well after the issue and it was greatly appreciated they have tremendous customer care

Date of experience: June 24, 2020
Michigan
1 review
0 helpful votes
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THE BEST!
March 28, 2020

My car wouldn't start in front of the Dollar Store on 23 mi New Baltimore Michigan and the guys from Auto Zone came to my rescue! They couldn't have been more knowledgeable or efficient and I thought of them as angels.
Thank you!

Date of experience: March 27, 2020
Arkansas
5 reviews
6 helpful votes
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Nonsense
November 28, 2022

They advertised 20% off cyberdeal course that didn't apply to things you buy. Offer 10%off if you give them your email, so they can keep sending phony deals, course they don't actually take that off either, I just canceled everything cause I hate liars

Date of experience: November 28, 2022
Texas
6 reviews
2 helpful votes
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Autozone employees are eager to help their customers, they are always polite and very knowledgeable I have become a loyal autozone customer. I have gotten to know all the employees in this store by name and every time I walk in they greet me by my first name. It's a pleasure taking my business to autozone. Love it. Thx

Date of experience: May 23, 2016
Florida
1 review
0 helpful votes
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Miguel G with Hobe sound Auto Zone was simply amazing. His customer service was A++ and he went above and beyond installing the new battery and ensuring to keep the electronics connected. He took the time to explain what options we had and the process. You don't get customer service like this anymore so if you are in need of any auto help I'd recommend Miguel G %
Thank you Miguel and Auto Zone for turning something that was stressful into a quick and seamless repair.

Date of experience: August 2, 2020
Oklahoma
1 review
0 helpful votes
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Purchase brake pads and rotors kit for car. The rotors were good and so was the rear brake pads. The front brake pads were incorrect even though the website said that kit fit my car. So I purchased the front brake pads and thought I could return the other front break pads that didn't work. Went to local store first and they couldn't do anything because it wasn't in their system so i emailed the company. Below is what I was told.

Thank you for taking the time to contact us. We are sorry to hear the Power Stop/Performance Brake Pads/Rotors Kit did not fit your vehicle. Allow us to kindly inform you that we are unable to exchange or refund one part of the kit only. The whole kit has to be returned. With the information below you may return it to any local AutoZone store. Keep in mind, we have a 90-day return policy.

I learned my lesson the hard way so if this helps anyone, your welcome.

Date of experience: January 9, 2022
Texas
1 review
0 helpful votes
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I was stranded at the Auto zone on Treadway in Abilene and Harvey and Ford were so kind and incredibility helpful! I was able to buy the part call a mobile mechanic and be on my way within 45 minutes! These men are a God send! I am so thankful for them. I am a single female and I really appreciate their kindness and expertise! These guys desire a raise.

Date of experience: July 20, 2023
Arizona
1 review
1 helpful vote
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I ordered a OBDIIsplitter. This splitter will not work with my AMP power steps. I tried to return it to two Autozone stores with negative results. My wife has tried to correspond via email and no response.
The stores are saying I don't have the proper paperwork. The paperwork I have is what was printed when
The order was submitted. The tracking number **************. The item was $12.99

Date of experience: May 9, 2020
Illinois
1 review
1 helpful vote
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I buy about a week ago oil pressure switch reason for that my engine no it's not good don't ever ever buy parts from AutoZone is too cheap not good quality no more I got pictures and I got how to prove that Autozone is not good and parts My email *******@yahoo.com

Date of experience: August 12, 2020
Florida
1 review
0 helpful votes
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Very nice and helpful
February 12, 2021

The auto zone in florida city, i was there the other day this lady was very helpful and showed me right where i could fine everthing i was looking for, very nice and helpful her name was summer johnson, and i just want to say thank you,,,

Date of experience: February 11, 2021
Missouri
1 review
2 helpful votes
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Discrimination
February 26, 2020

So I use to be the store manager for Potosi Autozone (2360) and was under Investigation for breaking policy by allowing a new employee to work before cleared back ground check AND this new store manager has been sleeping/living with a grey shirt, Favoritism, Giving him best hours to be with her, making employees cover his shift or hers with open to closes, numerous employees had to quit due to treatment and the (policy strict) affair, missing money, lying, drinking on job but her investigation was dropped with photo proof, witnesses, and open testimony --- dang talk about a lawsuit. So any EX autoZone employees that was let go, investigated, or no longer works there please contact me and I will give you my lawyer name. We have a case and money. Discrimination and Favoritism at its finest. Proving St Louis Region just picks who has to follow policy and who is a "yes sir" keeper.

Date of experience: February 26, 2020
Florida
1 review
0 helpful votes
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Was very polite and Knowlegeable. Went in to get a battery for my truck and he met me with a smile and ask how he may help me. Did not have to hunt down a sales person he looked up what battery i would need and tested the old one to make sure i did need a new one. Got me the one i needed and i was on my way.

Date of experience: August 5, 2022
Oregon
1 review
0 helpful votes
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Above and beyond.
August 4, 2022

The morning of 1 August 2022. I stopped at the AutoZone located on W. Main St. In Medford Oregon. Young lady by the name of Leina did more than exactly to get me some headlights. With unknowing to me the wiring has been modified by the previous owner and the bulbs,(, high beams) we could not match a bulb to fit. Leina tried numerous adjusting parts to make the high beams work but she wasn't able to due to the wiring. The low beams were a fit but my finances was not a match. I can insure you that the next time I visit that store I will request for Leina because I know that she will give her all to help. If I could give her a promotion most definitely would.

Date of experience: August 2, 2022
North Carolina
1 review
0 helpful votes
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Everytime I go to this store the fellas there are always so helpful and knowledg-able. I am not saying females can't know anything about cars, i'm just stating that this one sure doesn't. If it's something they can do for me with the part i purchase they always do. I went in 11/28/22 with a blown head light and Bert P was very kind and helpful. No matter if i'm in Greenville and i still travel to the Winterville store for the great customer service. SHOP AUTO ZONE!

Date of experience: November 29, 2022
Illinois
1 review
2 helpful votes
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Part return
July 20, 2023

I when to the Blue Island IL. To return a part that was the part that I needed, but since I did not have the part in the box, they did not want to return it; although I had the receipt and they knew that was the part. Very disappointed!

Date of experience: July 20, 2023
Washington
2 reviews
1 helpful vote
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Dishonest
December 7, 2022

Shopped online to be sure they had the sparkplug I needed in stock and it was for $2.99 at the counter I asked for CJ8Y and was told it was $7.58. Asked if it was CJ8Y and told no it's the equivalent. Looked at the computer screen and saw CJ8Y in the search bar. They didn't know I had already searched online and knew the price and that it was in stock. Tried to rip me off. Very dishonest.

Date of experience: December 7, 2022
Virginia
1 review
0 helpful votes
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Web site
December 11, 2020

Auto zone has the worst web site of all time. There is no way in hell they can really have a problem or maintenance scheduled. On 12-11-20@ store # 4675 ******* iron bridge road Chester va, about 8:10 pm the young man working was too fast on the computer, didn't ask me if i wanted to use my $ 20 reward. OTHER PROBLEMS I AM NOT SAYING. I will said this every worker and managers think they know it all. But I got a reward point this time. The last time at this location I got no point. I need to return parts, but I can't find my receipt nor is it on my purchase history. But I got a message to give one of the parts a review. SO WHAT IS THERE PROBLEM. Auto zone on brook road in Glen Allen VA. No problems. Auto zones warranty is why I go back.

Date of experience: December 11, 2020

Overview

AutoZone has a rating of 1.8 stars from 317 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AutoZone most frequently mention customer service, next day and store manager. AutoZone ranks 801st among Auto Parts sites.

service
126
value
108
shipping
60
returns
81
quality
105
+34