AutoZone

Juan who is the store manager of the store on Florence and Normandie is a great person... he was very helpful... I treated kindly... I just appreciate the fact that he was so helpful and that I knew nothing about cars... he came out he helped me and was very patient... he told me what I needed and came out and installed...
Stores could takes lessons from Juan and his staff when it comes to customer service... need more staff like this man and if they did customer... I choose Auto Zone because of Juan and the professionalism I received from him... in closing Juan make my experience to this store GREAT... thank u for a rewarding experience... I will continue to patronize Auto Zone on Florence and Normandy where Juan works...
Thanks again...

I choose to go to AutoZone Zone and at that store because Juan and his staff are very very professional kind and helpful

I have ordered a ac comoressor on Friday, because I wold replace it on Saturday or Sunday!
As I have ordered, the website had confirmed next day delivery, but next day I didn't recwive it, and to get worst, I received confirmation of the shipping wold be delivered on monday! It means i will be whit out ac in my car in florida for a whole week
Order number Zero stars
The website lies so you can buy it hoping for next day delivery (you are not Amazon) don't promise what you can't pay! Ordered friday, website said delivery will be tomorrow, tomorrow arrives and guess what? Delivery for monday!
Thank you for leaving me whit out air conditioner in my car on the heat of Florida! I appreciate that
Order number *******044
I hope some serious people can see this ans fix it so nobody will get fooled like me!

I seem to always go to my local AutoZone for a New Corvette battery. AutoZone really does have the best prices for a battery. Plus I'll help you install it if you need to help. You really can't beat that thank you guys!

Beware of AutoZone!
Bought a Duralast (AutoZone store brand name) Coolant Temp Sensor for $43.49 (tax included), took it home, and it was not even screwed in and broke in half. Had to fish it out with a Q-tip! Had it been screwed in and broken off, I would have had to hire a tow company and mechanic shop to remove. It was bought over the phone and picked up at the Menifee, CA store. The manager would not refund even with photos and said drive back. It is not legal to sell defective auto parts that breaks the same day before using it! I am thankful that it was not worse. Had to call the credit card company to report. See photos. Bye forever to Duralast and AutoZone! This was too frightening and could have been worse. Evil.

Rewards program is a joke. Autozone employees need to be trained more effectively. I had $40 in rewards credits, went to purchase a part to find out my $40 was used in Florida to buy a part. I live in New York... I've had 2 transactions were the Autozone employee used their own rewards account to steal my points. Since this employee used their own rewards account, the part warranty was also under their name even tho it's my credit card used to purchase. They wont let me return the part. They advertise "didnt get your points? Dont worry we can scan your receipt " come to find out you can only do this 2x a month within 30 days... I'll be shopping at Advanced Auto Parts from now on!

Autozone sold, but wasn't able send 4 identical rims, 3 the same and the other is completely different.
Took one back but canceled the order, Refused to take the other 3 back. Very unprofessional. I definitely stay away from this business.

I was on line waiting to be called. When a man ask Luis from store (1234 #) Autozone in Spanish can you please help me I don't speak English Well Luis answer the poor confused man I don't speak Spanish. I commented that was wrong because this employee Luis looked real Spanish. Well Luis answer we are in America and here we only speak English. This is what we call in America racist. This employee (Luis) said to me and my mechanic that he was not going to sell us what we needed because we said that he was wrong. Can you believe it.?

The store is great but the worker who was supposed to help us didn't do much to resolve our issue.

UPDATE 7/2023: I am totally changing the previous rating to a less than ZERO because AutoZone doesn't care about Black, disabled and female customers.

They may have satisfied the required 'quotas' by hiring Black people BUT they don't the race as a whole. Complaining to management is fruitless as they will be dismissive about the discriminatory behavior.

We need to hold companies accountable for how they treat minorities (Race, sex, gender, disability, etc.) when they take our dollars. Giving our money to their competitors may open their eyes up to treat everyone equal regardless of their personal biases.

LOCATION: AutoZone Auto Parts - 482 W. Trenton Avenue, Morrisville, Pa. *******

A young guy put my air filter on but I told him it was the wrong air filter. It fell off. Then I took it and the receipt to the store in Belmont to old man did not won't to do his job and give me my refund. So he called the store in Huntersville got there they did it but still all that over nothing. Now my car won't start bc of the new battery I brought the young guy didn't I stall it right. Smh. I don't like AutoZone no more

Store manager was rude and i reported her to auto zone, was assigned to Milo District Manager. When i called Milo, my calls just goes to voice mail. They had blocked my number, but Milo calls my phone as a spam number. Feels like they act like they try to call customers, drag the whole thing for long time. Lori P of Tuba City store was a rude person, will not talk to you face to face but will talk a lot of crap a distance away and make fun of the customer. She does not like working with customers with complaints, should not work at all. O'Reilys and NAPA for this customer from now on.

I bought 2 duralast batteries in just over a year and in 6-9 months neither battery would hold a charger- after an in-depth electrical review at a mechanic determined the battery was bad auto zone would not refund the cost of the battery

Went to Store on Michigan ave in Zionsville and needed an air filter and O2 sensor. Air filter did not fit. When I returned the filter, I had him check if the sensor was correct (already installed). Both were the wrong part. They had neither replacement part on site. Needed to back the next week for correct part and needed to back a fourth time to return the incorrect sensor. Manager did replace them with 10% discount, but I won't go back.

Ordered 4 parts from auto zones website, a mirror, a taillight and two headlights. The mirror was completely the wrong part, the taillight arrived broken and only one of the two headlights showed up, despite them charging me for both. Their customer service representative wanted me to take photos of the missing headlight. Wrap your mind around that one...

An eleven year employee of Autozone named Al had me wait at the store for 10 minutes to determine if my 1-1/2 year old battery was Ok to charge or was 'toast' > as told to me by the AAA tow driver.
After 15 minutes, he said it was a good battery and needed an hour or so to fully charge. So I went to a nearby restaurant and spent good money to eat while I waited on a beautiful Saturday morning.
I returned to find a bad battery, exactly what I told them that the AAA tow truck guy told me.
Then they said the warranty was invalid because I got it at a prorated price due to the battery before this one went bad early as well, and wanted $250+ for a new one. The AAA driver would have installed a new battery on the spot for $200 but told me that Autozone should give me a free exchange since the Duralast Gold was only 1 year and 5 months old.
Autozone wasted hours of my time, wanted 50 extra dollars of my money, as well as making me wait twice due to their incompetent employee(s).