Avas Flowers

The flowers I ordered were for my aunt's funeral viewing. They never got delivered. When I called I was put on hold 3 times. Which I should have been with my family paying my respects!. I finally was told they didn't have the flowers I ordered. I explained it was to late I just wanted a refund. The guy on the phone kept talking over me. Wanted to give me a discount and send to the families home. Are they kidding me... I was on the phone for 50 minutes before he finally put the manager on. At that point I couldn't be polite anymore. I WILL NEVER ORDER FROM THEM AGAIN AND ADVISE THE SAME FOR ANYONE INTERESTED!

Poor poor quality! Wrong flowered sent and they tacked on a high service charge that made the poor quality flowerers from a grocery store.EXPENSIVE. CUSTOMER SERVICE IS A Joke, will never use them again!

BUYER BEWARE. Do NOT order from this company. My friend finished chemo and I sent her a bouquet via Ava's Flowers as they advertise they sell flowers from "local florists" and I wanted her to receive a beautiful bouquet. I ordered for next day delivery, which did not happen but wasn't even the main issue here.

My friend asks me if I had sent her flowers via DoorDash from the supermarket (King Sooper). I said no that was not me, I ordered from a florist.

She shows me the card which is my name. They literally just DoorDashed her a grocery store bouquet of flowers. I spent 81$ to get her something really nice, and they quite literally scammed me. The bouquet was nothing like the picture, and obviously from a chain supermarket. I could have done that myself.

When I called customer service, they put me on hold and called the recipient (without telling me) she was nice and said she liked the flowers, which they used as their case for there being "clearly no issues." Please do not give this company your money.

I called and ordered what I thought was going to be a beautiful display for $62.99 but when I saw they charged my account for $102.00 I called immediately and they told me there is also a charge for handling the flowers when I decided that was way too much and wanted my money returned they gave me $10 off to be fair. Then they called and said they could not deliver that day but could the next. That's when again I just didn't feel good about this purchase and again asked for a full refund and they said that they would give another $20 off. I was having a hard time cancelling my order. They just didn't want to give me my money back. They also said they would double the arrangement and make it very beautiful, 3 days later when I went to my mother's I couldn't believe what was delivered! It looked nothing like the piece I ordered. It barely had any flowers in the arrangement and when delivered 3 of the flowers were broken. When I called to ask for a refund they told me they would not compensate me what- so- ever. This place was a complete rip off! DONT ORDER HERE, I PROMISE YOU WONT BE HAPPY.

I bought a bouquet for my mother from these scam artists the day before Mother's Day, but after making the payment, I checked the receipt they'd emailed me and saw that they'd charged me a $27.94 "service fee" that was not listed on the bill when I made the payment. I immediately tried cancelling the order online, and I received an automatic message saying that I couldn't cancel the order. I immediately emailed them asking to cancel the order and issue me a 100% refund, and they never responded. I called them as well and no one picked up. They delivered the order the next day, and when I called them again after to get my money back, they never answered. I contacted my bank to dispute the payment, and Avas Flowers flat out lied, saying I'd never contacted them about a refund so they were denying my request. Clearly this company is designed to scam people and then insulate themselves from any negative feedback. They don't answer when you contact them, and they add hidden charges that are probably written in microscopic text at the bottom of the page or something. They clearly don't exist to help customers, but rather scam them out of their money.

Late arriving and not what I ordered ( they were flowers). Ordered because of colors shown! Customer service called but kept hanging up!

Ordered flowers and they never arrived. Website is a scam. Phone support no help. Just going to do a charge back.

I ordered a rush delivery and they didn't rush it or deliver it the day after it's ridiculous NEVER HAD THIS ISSUE WITH OTHER FLWOER SITES! 1-800 flower is much better never had an issue with them!

My delivery was scheduled for June 16 before 2 since the funeral home closed at 5pm. The viewing and showing was June 17th, 12-2. To ensure the flowers got there on time, I chose Friday. Called the funeral to confirm if they got them at 4pm and they didn't. Ava's customer service finally after 5 calls explain that the florist could have gotten the service date from the funeral home and changed my date to Saturday. I don't understand how the florist can change my delivery date and it's allowed without checking with the customer. I paid for those flowers to be delivered a day before because we were doing something with them. Then it was marked as delivered at 6:40 even though they confirmed that it would be delivered this morning. They reassigned it and assured me it would make it. It was 10 am for a 12pm viewing/funeral. The funeral has passed, no delivery. Spoke with customer service and they had the nerve to say it's going to be delivered Monday. To who? The service was today. I've been dismissed and this was so disappointing. I wasn't able to make it to the funeral but I wanted my flowers there. There was a meaning behind it. Order #*******

My bf sent me flowers from them today in GA, and I can't express how disappointed we are with their services! Never again will we use Avas Flowers, he spoke with sales rep at 9am this morning and was told it would arrive no later than 12. By 3pm he texted me asking if i received anything at my job, to which I replied no, so he reached out to your agency and was told they would be out to me soon. He was so upset, he was trying to surprise me at work & they ended up calling me to let me know the driver was an hour away. At 4:20 she said would try to make it by 6, & I asked she call me when she reached the area bc my job closes at 5 and I would gladly meet with her. By 5:35 I had called & texted multiple times to which I received no response. She texted me at 5:51 "I took it to your job". I texted back to see if she left it with someone there or if she simply left it outside? After several messages, I received NO REPLY! Luckily. I went to my job (which btw is on a busy road) & sure enough they were outside the door. Keep in mind there is currently an advisory for bad weather starting today due to the hurricane! If I wouldn't have gone to check, they could have been stolen or damaged! My bf spent good money trying to surprise me & was so upset about the entire thing. I loved his efforts, but this company ruined the entire experience! The arrangements was VERY poorly organized as well, my nearest grocery store has better arrangements than what I received, especially considering the cost! I hope no one uses them bc they will unfortunately be disappointed, worst experience EVER! SMH!

I so wish I had looked at their horrible reviews before ordering flowers through them. I'd attach my receipt but they never emailed it to me despite 2nd request that they do so. It's extremely difficult to contact them with concerns because you only get a recorded message about "flex delivery" followed by "good bye." I finally was put in touch with someone who was supposed to help me with cancelling my order-- because I realized they'd lied to me -- and that person tried to get me to accept the removal of one charge from the order and eventually offered to help me with cancelling my order; he then put me on hold for what was supposed to only be "2-3 minutes." Do NOT use Avas. Check out their lousy record with BBB, Complaints Board, and complaints against their NJ center on PeopleClaim (https://www.peopleclaim.com/complaint-history/avas-flowers---flower-tech-center-inc-mahwah-nj-*******). Will see if the flowers arrive and post photos if as reviews suggest they're as lousy as the rest of their service.

Flowers came in a box wilted. You pay $28 service fee, but you have to fix the arrangement yourself.

We ordered two stalks of zen Phalaenopsis Orchid for my mother in law's 80th birthday. The original delivery date was on 23rd January 2022 and it ended up being delivered on 25 January 2022 (i. E. 2 days late). This is still not the most annoying part of the purchase. They subsequently informed us via an automated email that the orchids were not available and as we are living overseas, they called my mother-in-law instead and told her that they can do an upgrade for her.

Believing what they said, she agreed to an upgrade and received the flowers today. She sent a photo of the flowers and we were shocked. She received a bunch of assorted roses instead. Roses cost a lot less than orchids in the US and the replacement was definitely not an upgrade. Checking on Avas Flowers' own website revealed that the bunch only cost half the price of the original purchase. This is a scam so please avoid purchasing anything from this florist. Businesses should be honest! We should only support the truly deserving and honest companies/businesses.

Avoid Avas Flowers!

I ordered a floral arrangement with the promise of same day delivery. I called the company to get more information on the local florist they were supposedly using. I was given the name of a local business: William Paul Floral Design in Austin and called the florist at *******476. When speaking with the clerk however, they received no such order, told me they do not take orders from Avas Flowers and also told me they are a well known scam internet business. Within 5 minutes of having originally placed my order, I called Avas flowers and they refused to refund me. I pressed them about the lie and asked them what other local florists they supposedly use and was then told they couldn't tell me due to "florist privacy laws". I laughed. They immediately charged my credit card though no flowers were ever delivered. I called three more times and told them I had already reported this to my credit card company and I was going to make every effort to shut them down. They used stall tactics. A
The fourth agent admitted the flowers were never delivered. I reported this to the NJ BBB also and filed a formal complaint. I'm probably not going to be out any money, but as a hard working, honest American who served her country honorably, it makes me so angry. I took the time to post this because I want to warn others. Check out Ava Flowers scam on Facebook. Yup, there's a whole Facebook page on them. Sad to take advantage of people in this way.

Called to order bouquet listed on website. They immediately doubled the advertised Price then proceeded to add costly additions.

We ordered a beautiful bouquet from Ava's Flowers on Thursday to be delivered the next day to my sister-in-law for her 70th birthday in Nisswa, MN. On SATURDAY we received notice that the bouquet we had ordered was no longer available and we could choose another selection to be delivered the following TUESDAY. We canceled the order and voiced our displeasure that the 70th birthday was missed. Don't trust this business.

Both customer service and delivery service is horrible. It took three days to deliver my flowers. I will never shop here again.

The arrangement I ordered is nothing like the photo on their website. Very deceptive advertising and a disappointing gift for a friend.

Ordered a 36 stem roses and carnation arrangement. My lady got less than 20 stems. 3 days not fixed

Delivery for a specific day turned out to be 2 days later. If you pay about $5 more, you can get reliable flowers.com

Poor service I placed a order of Flowers for my wife and said it's for our anniversary and then she would be at work from 8am to 5 pm and it was important. And the lady said oh ok no problem we can have it there by 1.1 came around no Flowers 3 came same thing 4 came around I called again and they put me on hold then transfered me to there un helpful support line then it disconnected then I get a call from the delivery driver and he has the ball to bull face lie it m and say I tryed calling ur wife and she did not pick up and I try to deliver the flowers and the business was closed now like I said openfrom 8 am to 5pm my wife opens and closes the office she works in and this call was at 430 so my point is BAD SERVICE AND BAD BUSINESS DO NOT BUY FROM THIS BUSINESS

My boyfriend ordered 2 dozen roses we received 3 flowers total an we were told 11 am they arrived at 7 pm. This is a awful buisness. Buyers beware!

Ordered a funeral arrangement and was horrified at what was sent….$192.54 of embarrassment! See pics.