AvasFlowers.net

Absolutely the worst ive ever used... you people are crooks you steal our money and laugh when we complain spemt 86 dollars and it looked like something from wallmart for 10dollars... how embarrassing. At my nephews funeral too hope you go our for dinner and order a steak and choke on my money... low class con artists

I orderd flowers on line picked the large paid 87.99 dollars and when it was delivered my daughter send me a pic of it and it was very small not what I orderd or paid for their very disrespectful snd doesn't respond to their responsibility I don't recommend ordering flowers from them they rip u off very very disappointed

I'm completely at a loss for words. I ordered a flower delivery for mother's day. The order was placed on May 1. Delivery was scheduled for May 10. (Two days before mother's day) As of 8pm on Mother's Day, the flowers STILL have not been delivered. Im sad and embarrassed that my flowers for my mother in law never made it to her. I can't believe the mismanagement at this place. The whole reason I ordered the flowers early, was to guarantee she would have them for her special day. I think I need to dispute the charge on my credit card.

We ordered a specific bouquet of yellow daffodils to be delivered today. They were unable to provide them or any yellow flowers, and only offered to deliver a bouquet of their choice tomorrow. Unacceptable! When we asked for a full refund, they refused, even though they were not able to provide the service they promised. They said they would be keeping a $17+ service charge. DO NOT USE THESE PEOPLE!

Avas Flowers guarantees same day delivery. Well it's day 2 and no flowers and no customer service to speak of. When you order they are so nice and speak English. When the flowers don't show up there is no human to speak to in customer service so I went to the order site and they transfer you to someone who doesn't speak good English and they just say they are on their way. Have asked for money back, we shall see. Still no flowers, just a headache!

I wish I realized this was NOT a local florist as the website makes you believe, but a centralized company similar to 1-800 flowers. I had difficulty with verifying my mobile number on line... after order had been submitted. Attempted to contact the company, MULTIPLE TIMES and on 2 different days (on both numbers provided) and NEVER got a human. In fact, the choice for a customer service person brings you to a recording and after it disconnects you. There is NO email address either... but didn't realize until after I tried contacting them. My credit card was charged immediately but I still am unable to determine where my order is because they will only send updates via SMS and I don't have access to my mobile at this time.
WHAT A SCAM!

Charged the card and did not deliver. After 15 minutes on the phone and follow ups, no delivery. It wasn't till after 7 that I realized the delivery wasn't happening. By than to late to order elsewhere.

I ordered flowers for $54.99 pnline. I was charged $59.99. I also ordered three balloons. I only for one. When the flowers arrived they didn't look anything like the plant I ordered. When I called Ava's they said they would look into it. Their response was the company had to do substitutions and they met the guidelines with those. Ava's is a scam. Beware!

I would to give your my respect for your services during this difficult time. I like how you prominently display your Covid-19 policy at the top of your website. I understand the reasoning and up front stating your reasons for this policy. I am just happy I can send something to my ma for Mother's Day and understand if the flowers do not arrive on that day and im sure my mother will do. Please continue what you are doing I think all these people complaining about delivery time are crazy anythinh I order takes longer to arrive now. I am just thankful that I get my deliveries at all.

They spend alot of time lying to you about where your flowers are or should be and how they're going to contact you back when they hear from the florist. You will not hear from them and your flowers will not be delivered. This company is a scam!

This place is a scam and a disaster! Claim to be a "family owned business" but when you call customer support you get a call center and their reps barely speak English and are not helpful at all! I place and order that was supposed to be delivered before 2:00, and at 6:00 I got a confirmation text and email that the flowers were delivered. Only problem was that the person never received them. I called customer service and after 15 minutes of them saying the flowers were delivered and me saying that the person did not receive them the rep said someone would call me back in a bit. 2 DAYS and 4 phone calls later to call centers who are no help at all, I am supposed to get a call from a supervisor. Some "family owned" business. This place a horrible scam. Shop local, and DO NOT GIVE THIS COMPANY YOUR BUSINESS!. Call a local company yourself rather than outsource to a third party and get stuck with call centers all over the globe if you have a problem.

The person who took my order misspelled my email so I couldn't look up the status of my order, and I had to change my order. I got a text saying they had *******@xxx for my email but it was clearly misspelled. I had to change the kind of order and responded to the text because it was the only way I could ask for the change in time. So I never got a response to my text, didn't get an email to my new address (that I gave them in the text), and when I called today I found out they delivered the wrong thing!
I told them it was their fault because they put the wrong email in and didn't get my text message (then why the heck did they contact me by text?)
So they offered me a 10 dollar refund--nowhere near what I spent on the original order. When I asked to talk to someone higher up the person said she was the customer service manager and she refused to budge even though it was THEIR FAULT.
Now all my money is wasted. My friend will not see the flowers until the flowers are dead.

The flowers were truly beautiful. They arrived at the Funeral on the day that was requested. I didn't have any issues with Avas Flowers. I would use the business again!

We live in Rochester, NY and ordered "Belise Sunrise" from Avas Flowers in Huntersville, NC for our son and daughter-in-law. My wife also went through most of the complaints listed previously. Our son sent a photo of what was sent and the arrangement was like 'weeds' compared to the photo on the website. Tried to complain and got the usual BS double talk - they sent another replacement which was a better arrangement of 'weeds'. Called to try for refund and got $8.40 out of original $56.00 spent. Bottom line - do not business with this company, you will be very disappointed.

Order # *******
The order that was delivered to me twice, lt was not what I ordered and I have yet not received the blooms. I did reach the customer service agent and not only did they refund for the rush delivery now they have to refund on the blooms. Based My experienceI will Not be ordering from you guys again based on this experience

This company pretends to be local they are not very brokerage firm that farms out Your business but will not tell you who's handling it ordered my flowers 10 days in advance for 27th year anniversary while I was working out of state ordered 2 dozen red roses a card and balloon for $150 called 3 times on day of delivery to ensure that they were going to be there as of 8 o'clock on the night of my anniversary nothing arrived no resolution everyone on the phone said don't worry theyll be there they're not they're crushed that I was unable to provide my wife anything on our anniversary terrible terrible business practices just so disappointed

I am giving them a 1, because there is no "0". The $43.00 flowers I ordered actually cost me $81.00. They promised same day delivery, when they didn't show up, I called. They told me the flowers were delivered and refused to refund my money. They told me they would investigate and call back, 3 hours later I called them. They told me the flower shop was closed and would not have answers until Monday. The time line for all this was Thursday order with promise of delivery around 2PM same day, Called customer service Friday around 1PM, second call around 4PM. Deliver was made Friday around 2PM. I understand why 243 reviews average 1.1, now there are 244 negative reviews! BTY this is my first negative review ever. I found this is the same issue as many of the other reviews! NEVER AGAIN!

They delivered the wrong flowers and almost a week later we still do not have the correct arrangement. They have promised that they would be delivered by 3 pm today and again we are getting the run around. They tell us that they were delivered but they were not Thank goodness this was not for a birthday. BUYER BEWARE.

Never order to this flower company or youll regret it. Everything on their pictures on site, once you order it, it will not be the same item or color comes to you in short false adevertisement. Theres alot if errors in terms of choosing your flowers putting it on the basket section and checkout.do yourself a favor dont waste your money ordering flowers to them.

The arrangement we ordered was never delivered. We were told " the designer didn't have the flowers to fulfill the order". We also got the run around when demanding a full credit for the $250 order! Horrible place with a robo-style call center being pawned off as customer service. DON'T USE THIS COMPANY Who are they, anyway?

We ordered flowers from AvasFlowers for a funeral. We ended up diving over 3 hours to the funeral and after the funeral looked for our flowers. THEY WERE NOT THERE. The funeral director called the local Dillons grocery store and they did get the order from Ava's but didn't have time to get the arrangement made and delivered. We told them we no longer wanted the order and to give us a refund. They told us they would contact Ava's and get us a refund. AVA's never processed the refund! If you try calling them, you will eventually be hung up on with no actual human to talk to.

I ordered a funeral arrangement to be delivered on 8／9,but when it failed to deliver, no communication about status of arrangement. Now on the day of the servixe,I had no arrangement to present..

My mom tried sending my sister flowers and a teddy bear for her birthday who lives in another state and the day of her birthday they flowers ended up at my moms house. Then they resent it to my sister, my mom got told it was delivered but it was never actually delivered. Gave my mom the run around. I believe they give people the run around to get a little extra coin, my mom had to pay an extra $10 to get it rerouted. A**holes!