• Avery

Avery

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Overview

Avery has a rating of 1.7 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Avery most frequently mention design print, and customer service problems. Avery ranks 168th among Templates sites.

  • Service
    25
  • Value
    24
  • Shipping
    15
  • Returns
    10
  • Quality
    23

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
18
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How would you rate Avery?
Top Positive Review

“Superb customer service- thank you Diamond-Louise”

Laura H.
5/17/23

As a small business, we appreciate fast and approachable customer service, Diamond-Louise was so helpful in helping us find the issue with our label design, I could not fault the customer service and quality of the products at all. Truly very impressed and the vibrancy of the colours is Incredible! We can't wait to be long term customers of Avery!

Top Critical Review

“You'd better have a good grasp on working with computer software”

Sooz N.
8/22/24

This is the most cumbersome software I've worked with. I have been working with PCs since the late 80's and taught Microsoft software from 1990 until 2015. This takes the cake in difficulty to edit and print. Good luck.

Reviews (106)

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Reviews that mention popular keywords

labels (41) template (18)
Thumbnail of user kathleenh88
Michigan
1 review
1 helpful vote
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December 10th, 2017

I have been searching for months for a self-adhesive strip tab previously sold by AVERY. Today I was able to obtain a phone number for AVERY and then had the good fortune to speak with MONIQUE who patiently listened to my disjointed product description, then checked to find it had been discontinued in '2004 and then searched and found what I wanted from another company. Monique, my thanks and appreciation for defining what is meant by service!

Thumbnail of user cindyv88
Florida
2 reviews
1 helpful vote
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April 23rd, 2020

Avery allowed me to go thru and spend hours customizing my labels/order. A week goes by and i receive an email saying that a portion of my order was out of stock and if i wanted to modify the size by a 1/2 inch i could do so at my own expense, ie; spend more time creating another product, pay to ship it and repurchase. When i asked for a full refund as i had not received my order yet i was told that 1 item (our of a dozen) had been shipped so i would also have to be responsible to pay for that. AFTER 2 Customer Service reps had told me over the phone that i would be FULLY CREDITED. STAY AWAY FROM THIS COMPANY.

Thumbnail of user alfiec13
GB
1 review
2 helpful votes
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October 24th, 2019

All my designs are missing and they wont do anything about it. They say my email is invalid when I have proof that I have been using them for months now.

Thumbnail of user gfysp
New Jersey
1 review
7 helpful votes
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March 7th, 2018

I would give minus stars if I could! Their printing customization is super limited and just straight garbage. I am lucky if one label gets printed correctly of the whole sheet of labels. SMFH

Thumbnail of user cyno4
Georgia
1 review
3 helpful votes
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August 5th, 2019

For some reason Avery is changing everything so you have to do your labels online using their "Avery design & print". The problem is it's a step back rather than a step forward. There are more steps, not as much customization, upload to mail merge, download to print, etc. I don't understand and it's so utterly frustrating. They've retired the google docs mail merge add-on. But created this add-on for Excel. However, again you have to upload the excel data into Avery design & print, then after the merge download to print from your printer. It is totally a time waster and again you don't have near the flexibility or customization you did.

They've updated their product to something worse and I've wasted an incredible amount of time 1) trying to make the type of labels I used to make using the google doc add-on; 2) Trying to figure out how to make the merge process faster only to discover you can't because you've got to upload to create then download to print (unless you are making a huge number of labels and order from Avery and they will print); and 3) trying to figure out how to add the label template I want to use to Word only to find out they've retired the Avery Wizard for Word!

This is one of the worst roll-outs of a new design process I've ever experienced.

Thumbnail of user b.v
Washington
1 review
0 helpful votes
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October 7th, 2022

I have been going in circles trying to reach Avery to ask why the erasable Avery Studio Collection Dividers don't work as stated. Number goes to dead zone, link won't go to chat.

Thumbnail of user heatherh746
Heather H. – Avery Rep

We're sorry that you had trouble reaching out to us. Please call us at 800-462-8379 and we would be happy to take a closer look at issue.

Thumbnail of user jew
New Mexico
1 review
3 helpful votes
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January 7th, 2019

I CAN'T imagine what happened the first time but since I have found everything imaginable but success and support. Just close your eyes and guess and your labels will do better than their help--closed, stupid, not available. 10 years ago I had this pro blem. Tried first to do ethics committee labels. You can imagine how immature they were. Doesn't quite help the situation. These people should be out of business when you can guess and get it better than notMAGOR LOSING COMPANY DO NOT BUY--NO SERVICE

Thumbnail of user michaelc884
New Mexico
1 review
0 helpful votes
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May 7th, 2018

Printing Avery labels with Design&Print can be a crap shoot these days. Many reviewers are emotional and I can sympathize. Yes the labels can be pricy. That's why I don't like making printing mistakes. I downloaded the Design&Print software to my MAC. It works ok for me but GEE it's tedious to operate. Sometimes I go back to Microsoft WORD as it's simpler, faster and more reliable. In Design&Print it seems like too many options and should be more intuitive. Also, it often prints out of alignment. That does not make anyone happy right? Tech support tells me to play with the alignment settings in the software but that does not give me a refund for the misprints. There's more... I don't like their "Durable labels, *******" as they don't stick well enough to surfaces like plastic. Avery are u listening? More adhesive please! I can complain about the ink fading in the sun but that is an Epson issue. I'll review them next. Thanks for listening. BTW citrus cleaners like "Desolve-It" take labels off beautifully. Good luck printing.

Thumbnail of user kenk735
Florida
1 review
1 helpful vote
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January 15th, 2024

Liked the old soft ware I could download. Is much simpler than that on line crap. Give us the option to download it

Service
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

We're sorry Ken, the Design & Print Offline software was discontinued in 2020. If you do need help with navigating our Design & Print Online, we would be happy to assist you. You can reach out to our Care Team at 800-462-8379 and we can help.

Thumbnail of user cherylp772
Australia
1 review
1 helpful vote
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April 1st, 2022

The labels used to be good. They changed them and now they smudge and are hard to get off the sheet. Horrible. They don't listen to consumers. I want an alternative to Avery.

Service
Value
Quality
Thumbnail of user thomasa257
Texas
1 review
3 helpful votes
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May 17th, 2019

The user interface sucks. It is very difficult to use. I cannot use it, and I am smart person. I went to college. I got a degree. Avery needs to improve its user interface to make it suck less.

Thumbnail of user dqualls2011
Kentucky
1 review
2 helpful votes
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August 25th, 2023
Verified purchase

I order a bean bag chair for $90 and after a month it was delivered to ANOTHER STATE! They won't reply to emails or anything! I have contacted the Better Business Bureau!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

Hello, we are Avery Products - we specialize in labels, cards, and office products. Bean bag chairs are not part of our product catalog. When I do a google search for "Avery bean bag chair", a Avery Decor site pops up. That may be who you are trying to contact about your order issue. Sorry that we cannot be of more assistance.

Thumbnail of user jims2560
Washington
1 review
1 helpful vote
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December 16th, 2023

The only thing Avery wants to do is sell you their crap. Otherwise you can't use the template. Return.

Thumbnail of user heatherh746
Heather H. – Avery Rep

Hi Jim, our templates are free to you for printing at home. It could be possible that you were in the Custom Printing side of the design tool, which is for our professional printing services. To get started with your free template, you would want to go to avery.com/templates to enter in the template number. If you still have trouble, please reach out to our Care Team through chat or call us at 800-462-8379 and we would be happy to help you.

Thumbnail of user josephm2444
New Jersey
3 reviews
0 helpful votes
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October 6th, 2023

I HAVE WASTED FAR TOO MANY SHEETS USING THEIR SITE. IT SHOWS THAT IT IS WITHIN THE BOX BUT WHEN I PRINT THEY ARE ALWAYS OUTSIDE AND USELESS. I AM TIRED OF WASTING MY MONEY WITH THESE PRODUCTS.

Tip for consumers:
don't waste your money

Products used:
label 22822

Service
Value
Shipping
Returns
Quality
Thumbnail of user mjp28
Florida
2 reviews
0 helpful votes
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January 12th, 2024

I recently had the first time pleasure of using Avery Print-to-Order Labels for a project, and I must say, I am thoroughly impressed with the overall quality and performance. They were sent directly to my sister, and she was impressed.

The print quality on the Avery labels exceeded our expectations. The colors came out vibrant and true to the design, showcasing the attention to detail in the printing process.

Avery offers a wide range of label colors and finishes, allowing for creative flexibility. The colors were rich and saturated, and the glossy finish added a professional touch to the labels. The variety ensures that there's an option to suit every project and aesthetic preference.

One of the standout features of Avery Print-to-Order Labels is the speed at which I could get my labels printed and ready for use.

The user-friendly interface of the Avery design and print platform made the entire experience hassle-free. From selecting the right template to customizing my design, the process was intuitive and straightforward. This is particularly beneficial for those who may not be design-savvy.

Avery Print-to-Order Labels provide excellent value for the cost. Considering the quality of the labels, the ease of use, and the variety of options available, I found them to be a cost-effective solution for my labeling needs.

Avery Print-to-Order Labels impressed me with their exceptional quality, vibrant colors, efficient printing speed, and overall ease of use. I would not hesitate to use them again for future projects and highly recommend them to others seeking reliable and high-quality label solutions.

Tip for consumers:
great quality

Products used:
WePrint 1-1/2" x 3-3/4" Rectangle Labels
Material: Glossy White Paper

Service
Value
Shipping
Quality
Thumbnail of user tayanab
New Jersey
1 review
0 helpful votes
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September 10th, 2020

Try them twice and they failed me twice
Send me blank labels like who the hell does that! I had to put a delay on my customer packages

Thumbnail of user heatherh746
Heather H. – Avery Rep

We are very sorry to hear about this. Could you please reach out to our Care Team at avery.com/contact? We want to make sure we make this right for you.

Thumbnail of user tracyg222
GB
1 review
0 helpful votes
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May 26th, 2020

I've used Avery design & Print for years every since I started up my wedding sweet company and invites, I used toenjoy designing something unique and personal for customers, but since the app stopped working I've Hated yes "HATED" doing designs asits impossible on a tablet to do the intricate details and special designs on the online version it's bloody awful actually Impossible to do what I used to I've never ever been behind on orders as I always would design / print / make up the same day.
But not now as I put of for a few days attempting it ashets me so dam frustrated I used to love my WORK but now without the APP I hate it.
Why do people have to change something that's not brokenandworking perfectly fine,
Seriously if I can't find another app to do my work I'm going to have give up my business as I have to use a tablet/iPad as Im disabled and it's reason I bought the iPad and iPad Air for work when had App... Listen to the people they all want the APP back

Tip for consumers:
We want APP back not online version

Products used:
Avery design & print APP

Thumbnail of user chrisj1396
Maryland
1 review
0 helpful votes
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February 16th, 2023

Too Busy selling my email info to give me access to the templates of products ive already purchased!

Thumbnail of user heatherh746
Heather H. – Avery Rep

We're sorry that you're having trouble accessing your template. If you would like to reach out to our Care Team at 800-462-8379, we would be happy to assist you.

Thumbnail of user brittneys183
Alabama
1 review
0 helpful votes
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September 11th, 2023

I have ordered labels from avery before in the past and did not have an issue with checkout up until now. Avery would not allow me to checkout and kept rejecting my payment. So I called to see if they could help me with the issue. They said that the issue was because my address was not matching with the one that was suggested and that I had to wait 30 minutes before trying another attempt to pay. So I went back and put in my address exactly the way avery suggested. Payment was still rejected. I tried the original way and the way avery suggested several times and my payment was still rejected. I tried a different payment method under google pay and it still rejected my pay. Finally, after a final attempt, it accepted my pay under google pay. It took almost 3 hours for avery to decide to accept and take my pay due to me having to wait 30 minutes after each payment attempt that was rejected. I am only using avery for now since it is the cheaper route since I am a new business owner. I will be using a lable company with better quality from here on out. And NO! I DO NOT WANT AN APOLOGY FROM AN AVERY REP. BY THE NAME OF HEATHER! Save the apology, as it will not help because this will be my last time doing business with this company.

Products used:
Labels

Service
Value
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

We will be sure to forward your feedback to our team regarding your checkout experience on our site.

Thumbnail of user waynew160
New Jersey
2 reviews
2 helpful votes
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August 17th, 2019

Shamefully cumbersome to use given the advanced state of digital technology 20 years into the 21st century.

Thumbnail of user destinyc37
New York
1 review
0 helpful votes
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June 19th, 2020

It takes FOREVER to arrive. It takes about a week to even SHIP and another week and a half to arrive at your house! Honestly it ain't worth the hype, and it's not even that cheap. IM STILL WAITING FOR MY PACKAGE THAT I ORDERED ON JUNE 7TH! I got the confirmation that my order was shipped in the 11thm so I'm like, aight cool, it should be here soon. WRONG. ITS JUNE 19 AND I AM STIIIIIILLLLL WAITING. And tbh, the quality ain't all that great either. When you take it off of the packaging or whatever it looks all foggy and smudged underneath. Not like a glossy finish that I expected it to be. It's like the adhesive underneath was getting wiped off a little, but it sticks on ok, u just gotta keep pressing down on it. How am I supposed to run my business if I have to wait weeks for my labels to arrive? This is crazy, I don't think I'll be ordering from here ever again.

Thumbnail of user lori.apple
Texas
1 review
0 helpful votes
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August 19th, 2023

I needed to merge addresses to be able to print labels for wedding invitations. Avery.com made is so easy, even for a somewhat un-techy person.

Products used:
labels

Service
Value
Quality
Thumbnail of user poojab47
Virginia
1 review
1 helpful vote
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August 25th, 2023
Verified purchase

Tracking number shows is delivered in Connecticut?
I live in oak hill va and I gave my correct address

Thumbnail of user heatherh746
Heather H. – Avery Rep

We are sorry to hear your order was delivered to the wrong address. We can definitely resend your order. Can you please reach out to our Care Team at 800-462-8379? We will be sure to make this right for you.

Thumbnail of user lorettas307
Connecticut
1 review
0 helpful votes
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August 18th, 2023

Trying to figure out how to contact them for a refund. Totally a scam. Do not waste your money. I will get a refund!

Tip for consumers:
Ordered the oversized bean bag chair, only received the cover. Scammers!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user heatherh746
Heather H. – Avery Rep

Hi Loretta, we are sorry to this. We are Avery Products and we sell label and card products. We do not have bean bag chairs as part of our product catalog. I'm assuming their might be another Avery that does sell this product. We would suggest contacting the original manufacturer of the bean bag chair for a refund.

Thumbnail of user robd145
California
1 review
3 helpful votes
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September 12th, 2019

I hate Avery so much I almost just broke my computer. Now I'm wasting my time writing this review cause of how s***t this app is.

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At Avery.com, you'll find office supplies and products such as labels, dividers, notetabs and binders. You can also browse our website to find ready-made templates, great project ideas, free downloadable software and more. Get started now!

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Thumbnail of user heatherh746
Heather H.
Typically does not respond to reviews

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