AzcozYReviews 156

I purchased two items from this company. Their website says they are located at *******-B Hazelhurst Dr. Houston, TX ******* USA, but I think they are in China, as that is where they wanted me to send my defective product back to. I purchased a cotton bedspread set for $59.95 + $10.00 shipping and a round carpet for $69.95 + 10.00 shipping. I did receive a refund for $5.95 for shipping costs because I spent over a certain amount of money. I paid via paypal. I waited about 1 month before I received the products. Both were defective and not as described. The carpet was a foam mat about 1/4" thick and was defective, had white sploches all over it and it was the worst quality. No carpet at all, just foam. Carpet is woven fabric, not foam. The cotton bedspread was defective, white lines, going through the material and the colors were all blurry. It was not cotton bedspread, but two sheets sewn together. I tried to resolve with the company, with two different people, recieved the same generic email response from both of them. That said: I'm so sorry that you didn't like it. I am so sorry for this inconvenience. Could you please accept our apology and 30% refund for the order? Thank you so much" When I replied NO, i want my money returned in full as you did not provide me what your website shows and it's defective. I received another reply that said " You can return it to our return address here:
Address: No. 98WangDongNan Roadm SiJing Town, *******, Shanghai, China
Recipient: ZhengSuLan
Phone Number: *******7875

I'm not spending $75.00 to return it to China, especially when their website says they are located in Houston. They said I had to send it back to get a refund. So if I choose this option, i will be out another $75.00 for shipping it back. This company is a scam and is taking people's money and offering only 30% back. They offer no other resolution and stopped all email communication with me. I told them that is was unfair and that I would be sure to let people know not to order from them as they are scamming people out of their money.

It arrived today. Tijuana Velvet with a non-skid backing. Horrible. Colors are shockingly horrible. I would put it under my car in the garage, but my car would be offended. I'm thinking maybe if I put it out on the deck next summer the Douglas fir will drop pitch on it and the squirrels will scatter nuts on it and it will fade and go away into the night. Unfortunately, I never thought to read reviews before I ordered. I'd take a picture of it but it is too horrible to look at. I turned it over. The back side is better--has little black and white flowers.

None of the products match what the picture on the site shows. Pillow and comforter set where thin $#*!s sewn together with a single stitching and doesnt fit the size ordered, plus zipper is cheap and constantly comes off track. After reading up further they don't get the permission from the artist whose art work they steal to put on product. Best of all they say their items will arrive late due to stock being out, but it's really cause they are shipping from China when they site says the company is USA based.

If you try their customer service they'll admit their "mistake" on the product but only offer you 30% back or a coupon. If you pressure for a full refund due to their "mistake" they'll tell you to pay for shipping back to China. Paypal will also side with these scammers if you dispute on the payment side for product not as described because it's "close enough". Further more they reviews on their site appear to be fake and by them as no buyer can actually submit one