I did the 30 day free trial and I cancelled in the 1st 2 weeks and they have been charging my card for 10 months now and will not stop! I shut down my credit card and they started charging my other one that I use through google wallet. This company needs to be stopped!
Big scam!
I unexpectedly stopped getting my weekly digital backstage. I didn't notice at first and when I did I realize it had been quite a while. I emailed them to take care of it. They did and gave me a partial credit on my next subscription renewal. They could have easily said no but they made it a priority to help me out. Not sure what happened to my subscription months ago but it doesn't matter. All subscriptions are up to date and they gave me some of my money back.
They are a great resource for all actors, especially those just starting out, like myself. They have real opportunities and anytime there's a possibility of a scam-- they take the steps needed to take a casting down and keep actors safe. As for billing, you get an email noticethe same way you would from a subscription to Netflix or Hulu plus etc. They're the most trusted database out there in my opinion and have been around since 1960 for a reason.
Aw shucks, you're making us blush.
Awful, scammy website! They got mad at me for not paying for my casting call. I had created it before backstage charged money, and was never informed I needed to start paying. They refused to hear my side. Asked for the help person's full name/reference id because of their service, as all they did was continuously lie and trying too hard to look like they were in the right. Never responded to. Unprofessional
Backstage is the best! Their postings are so helpful and it is so easy to submit through their website. I have gotten many jobs through Backstage and am so grateful for the wonderful service you provide for actors and everyone in the entertainment industry. I also just had the pleasure of asking for help with something on your website and their support staff was so awesome and answered my question quickly and much more thoroughly than I expected. Thanks so much Backstage and keep doing what you're doing :)! !
Cancelled my subscription after the first month (even though I didn't even know I was subscribed, luckily I checked) and was still charged for 2 more months after that. The site didn't let me cancel and support was no help. They just tell you refunds are not available. Very annoying considering I tried to make sure this didn't happen to me and it still did. Not even sure if I'm cancelled now because it said the same thing last time and I still got charged again and again. Would NOT recommend giving them your credit card Info. Also if I get an automated reply to this review saying to email them at customer service and that they are sorry. I already did. No help, said refunds are not available. Also did NOT receive any emails about getting rebilled or that a payment was coming up. I have checked my email and nothing like that had been sent, so that is just not true.
Hi Megan, I'm sorry to hear that you were dissatisfied with our service! Unfortunately, as my colleague Ben explained, we did not see any record of you self cancelling until 2 minutes prior to the email you sent to us this past Friday. When you successfully turn off the auto renewal on your subscription, you are sent an automated message from our billing system stating you've cancelled as well as shown a confirmation message on the screen afterwards. I can confirm that the auto renewal is definitely off on your account, so you will have no further charges. Please note that reminder emails are only sent to those with long term subscriptions, not monthly subscriptions. Best, Stephanie
He was very helpful, concise, and responded in a reasonable amount of time! Great guy! Thank you, Backstage, for all that you have done! I promote you guys and girls often! Keep up the good work! Love you all!
If you ever need promo work, I would love to help out! www.vimeo.com/vp
Peace,
Eric VanDruff
I love backstage! Backstage really helped me to find auditioning roles from network channels such as HBO, Netflix, Disney, Nick and so much more. This website has roles for movies and TV shows that can suit everybody. I love this website and i hope everyone else does too!
I thought it had a lot of great auditions and submissions but never any response back about anything. I felt like I was just a small fish in a large pond. Richard was very helpful with great customer service.
I am not pleased with this website. It seems as the majority of casting calls I've seen on this website for the past year are nothing but scams: improper grammar, strange word choice, etc. I just don't trust any casting call I see online. Which is why I am going back to college to take actual IN PERSON classes and not put up with this online nonsense anymore.
Hello Lisa,
Thanks for submitting your feedback. In 2017 almost 40,000 casting calls were posted on Backstage, and only an extreme minority (~1%) were possible scams, all of which were removed within a few hours of going up. When a casting call is posted on Backstage, it's automatically labeled as being an un-reviewed 'Instant' item with a scam-prevention warning. Then Backstage's team of casting specialists check every item for authenticity, at which point potential scams are promptly removed. Additionally, Backstage carefully monitors for suspicious site activity and examines feedback from the acting community to identify and eliminate any potential scams that may have slipped through the cracks. There are occasionally casting calls submitted that maybe do not use the best grammar and have spelling mistakes, so they also clean up notices to make them more legible and understandable.
Backstage is successfully used to cast more than 100,000 legitimate roles every year, and has been the most trusted name in casting for more than 50 years. Again, thanks so much for your feedback but I wanted to show you some of our numbers and explain our process so you can see what's going on behind the scenes.
Good luck in your career!
Overview
Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 5th among Talent Agency sites.
- Visit Website
- Brooklyn, NY, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're glad you're happy Rob. Please reach out anytime you have any questions, we'll be happy to assist.