website thubmnail of Backstage

Backstage

How would you rate Backstage?
grey star
grey star
grey star
grey star
grey star
GB
1 review
5 helpful votes
Follow Tiegan E.
Unfollow Tiegan E.
Send Message
Share Review
Report Review

I had a subscription for 2 months and I've tried to cancel my subscription multiple times, and have not been contacted so am unable to. Backstage never got me any jobs and the ones that did contact me wanted me to pay them for the privilege of working with them!

Date of experience: November 26, 2019
GB
1 review
0 helpful votes
Follow Alan K.
Unfollow Alan K.
Send Message
Share Review
Report Review

Helpful Advice
July 23, 2021

I encountered problems downloading documents to aid me in getting acting work. I contacted the team at Backstage and explained the problems I was having. They responded by email very quickly and told me how to resolve the problems. Being a newcomer to Backstage I welcome this positive feedback from the team it is an indication of excellent service.

Date of experience: July 23, 2021
New York
1 review
0 helpful votes
Follow Sheila W.
Unfollow Sheila W.
Send Message
Share Review
Report Review

I had an important question regarding the submissions I was starting to make.
I also wanted to submit something that same day and needed an immediate response.

I got an email back promptly helping me with my issue!
Thank you BACKSTAGE team for making that happen!

Date of experience: October 20, 2017
New York
1 review
1 helpful vote
Follow Leyla A.
Unfollow Leyla A.
Send Message
Share Review
Report Review

I highly recommend Backstage to all actors and entertainment professionals! It's easy to use, has amazing jobs and the support team is always prompt to reply and address your concerns. I've been using Backstage for many years and couldn't be happier. Thank you!

Date of experience: July 7, 2023
Richard B. Backstage Rep
over a year old

Hi Leyla, thank you for your kind feedback! :) Please don't hesitate to reach out to our support team if you have any questions or concerns!

New York
1 review
9 helpful votes
Follow Davis J.
Unfollow Davis J.
Send Message
Share Review
Report Review

Here's my Honest review no fluff no exaggerations. While the concept of the site is wonderful. It is poorly executed with a terrible design/interphase. I will say the backstage is great if you want to get Spam for everything but professional gigs. I won't even get into the Spam emails that are sent out x100 times a day. I have been on the site off and on for 8 years I have YET to land a single professional gig. What backstage west needs is a Rehaul and new management. Once they improve the site I am sure casting professional will use it more

Date of experience: August 10, 2022
Richard B. Backstage Rep
over a year old

Hi Davis, thank you for your feedback. I'm sorry to hear that you've yet to land a job through Backstage. We hope that with some 1-1 assistance, we can help improve your chances of booking your first job! It sounds like you've created multiple saved searches if you are receiving 100+ emails a day. Please reach out to our Customer Support team at customers@backstage.com so we can assist you with filtering the emails and streamlining your searches.

Philippines
1 review
6 helpful votes
Follow Valerie K.
Unfollow Valerie K.
Send Message
Share Review
Report Review

It's a pretty decent website. I've never actually been cast in something by using that website (I've been cast through my agent and Actors Access, but I've never read anything that implies the website being a scam. It's been recommended here and there. Of course, though, it's mainly going to be open calls/nationwide calls and low budget things. The big movies typically go through agents only.

Date of experience: April 16, 2014
Florida
1 review
19 helpful votes
Follow d p.
Unfollow d p.
Send Message
Share Review
Report Review

SCAM
October 3, 2018

Backstage is a mess. The few real jobs you might find aren't worth any money and the Backstage people are mentally ill. They actually tried to force me to publish my advanced copy for auditioning lines and to do sexy lines in front of children in public rather than a private studio. Sounds insane, right? They told me in writing I had to do public auditions in front of kids for R rated borderline NC 17 sexy lines, instead of doing them in my studio where I film and do photography, voice overs, art production. I have this in an email.
Totally sick people.

Date of experience: October 3, 2018
Canada
1 review
12 helpful votes
Follow Michelle L.
Unfollow Michelle L.
Send Message
Share Review
Report Review

Renewal rip off
September 28, 2015

I am very disappointed. They charged my credit card without consent. I did not receive notice nor a receipt. When contacting them, they said I was 2 days late for receiving a refund as it is outside the 10 day policy. I just received my credit card statement to find out about the charge. The initial subscription was made by my daughter who no longer has a card in her name, the card number no longer exists but they pushed the charge through to me as I was linked to her at that time, even though her number was declined. I would like to know how it is good business practice to charge me without contacting me. I would like to know how it is that I can dispute this charge within their 10 day policy when it takes that long to receive the statement? I called them 2 days after the posting date of the transaction and they were not willing to refund me.

Date of experience: September 28, 2015
New York
1 review
10 helpful votes
Follow Robert P.
Unfollow Robert P.
Send Message
Share Review
Report Review

Make sure you read the fine print on auto renew! My daughter got 2 leads and one guy wanted to meet her at a Starbucks. Very shady! I was charged the following year for the renewal and I tried to cancel. Can't get anyone on the phone but someone emailed me. Because it was after they charged my credit card it was basically tough $#*! we got your money already! Its too late to get a refund but we can cancel your subscription. Which they did. They canceled it but kept the money. I have never had a legitimate company cancel my subscription and keep my money.
Beware!

Date of experience: February 12, 2018
Francis R. Backstage Rep
over a year old

Hello Robert, thanks for submitting your feedback. I just wanted to respond to clarify some of the details.

As you mention, Backstage is an automatically renewing online subscription service, much like Netflix, Huluu and Spotify. Annual and semi-annual subscriptions with us have a refund window, but you need to get to us within 5 days of the charge in order to be eligible. We understand that sometimes life gets in the way, and subscriptions like this can be forgotten, which is why we send out a renewal reminder one month before renewal so customers have plenty of time to cancel should they no longer desire to use the service.

The good news is, that when a subscription is cancelled, you retain access to the subscription features for the time you have paid. Your daughter's subscription will not renew, but she'll be able to continue to apply to the opportunities on our platform for the duration of her subscription payment.

Hopefully that helps clear up any misconceptions.

Thanks for using Backstage.

California
1 review
18 helpful votes
Follow Maia R.
Unfollow Maia R.
Send Message
Share Review
Report Review

Backstage fooled me once, but a second time, they won't. While I was a paying member, I got a few invites to audition. When I realized membership wasn't worth it, I decided to cancel at the end of the period I signed up for. Once I wasn't a member, my email was filled with invites! I mean, several every week compared to one or two in a month. I believe that Backstage somehow "promotes" your profile while you don't pay to get you to come back. Once you pay, forget about it! Sorry, I'm not biting again!

Date of experience: August 16, 2016

Overview

Backstage has a rating of 2.7 stars from 288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 2nd among Talent Agency sites.

service
62
value
60
shipping
2
returns
5
quality
59
This company responds to reviews on average within 1 day
+21