- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.
This company does not typically respond to reviews
This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here
They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.
I was forced to verify my phone number when I logged-in, but I never received a call to verify my phone number even though I filled in my phone number correctly, the call just didn't come through. The support didn't help me solve the problem: Ticket id: *******
Date of experience: October 26, 2018
I signed up to try for a day and decided it was nothing but waste of time. Tried to delete the next day and there is an OLD email set up I did not link, a password I never set (logged in with Facebook and set up) and I am not able to delete this account. I feel this is done deliberately by this company so people cannot delete their accounts. I was never sent a password reset to the phone number I provided. Feel like I am being scammed at this point. Be very careful if you put your credit card # in (I would never for this kind of reason) but I imagine you'd be scammed out of your money by this company too.
Date of experience: December 18, 2021
Hey Stephanie,
Oh no we are so sorry to hear that you are having trouble with this. Please contact us on@BadooHelp or https://badoo.com/feedback/ and we can look into this for you. Hope to hear from you soon. Rest assured we will get to the bottom of it.
-BadooHelp
I genuinely did want to try this product, but their purposely mis-leading sales/upselling page achieved its goal - I mistakenly ordered something extra that I didn't want. When I realised this, not 5mins after ordering, I IMMEDIATELY emailed to cancel. They replied the next day saying it was too late to cancel and the order had been processed. They are now saying I have to wait and be sent the product and return it, before I get my money back! This is a scam and a fraud and their morals are non-existant. DO NOT BUY FROM THIS COMPANY.
Products used:
Foot Patches
Date of experience: July 3, 2023
Went on Badoo last night, dont know what i did but today i have had an email receipt from Paypal saying i paid Badoo £119.99! I am not working and this is a hard blow for me it was the first time i had been on since may i am sick and i want my money back! If Paypal had not emaild me i would not have known! I must have pushed the button by accident i just want my money back
Date of experience: July 8, 2020
Hi Eamonn,
Thank you for leaving a review. I'm really glad to see that your refund for £199.99 has been processed and is on its way back to you! Please do let us know if we can help you with anything else.
- BadooHelp
When you join this website it sends stuff to people in your address book saying you have a message for them when in reality you don't. I would advise if anyone gets something that says they have a message from someone they know from this site to avoid it because of my experiance with it.
Date of experience: May 30, 2009
Badoo allows the police to create fake profiles, pretending to be adults. Badoo, you should not be ok with the police using your website to try to entrap people.
Date of experience: March 11, 2023
Please stay away from Jake 33 he is a fake that's not even his real name hes not from Chicago state university. He's from Chicago didn't even go to collage and is older then that! We talked and come to find out he has a girlfriend and is only trying to get layed! What a sorry $#*! dirt bag!
Date of experience: July 23, 2014
The story from this site. I met a girl. I liked everything, though I behaved quite strangely. And then they send a notification that you need to pay to continue to correspond. I paid, I write to her further, and it turns out that it was a bot. I do not advise using this! But I recently found a better site. All real people, and you don't even have to pay. Try this https://goo.su/609Rb5F
Date of experience: November 12, 2022
Currently Badoo is demanding I give them my cell phone number in order to enter my account - even though I didn't give one when I set up my account (I don't even own a cell phone). Is that even legal? It does nothing to confirm who I am, since I didn't give that info before. They just want my number, presumably so they can sell it at some point to spammers.
Also I have spammers adding me on skype ever since I disclosed that address to badoo. Bottom line is these people are RUTHLESS, completely untrustworthy scammer-spammers, and they need to be shut down. Now I'm only trying to get back into my account so I can close it, after taking down my pics.
Date of experience: October 6, 2014
Never ever install this scam application and never give your credit card details to them. Even after you delete the payments from your profile and uninstall the app, they keep charging you! Stay away, very bad application.
Date of experience: September 20, 2017
Hi Z N.!
We're very sorry to hear about your experience.
Unfortunately, depending on the payment method you used, you may need to manually cancel your subscription, as it may be processed externally. If it's managed internally, we automatically cancel all subscriptions attached to a profile once it's deleted by a user. In any case, cancelling your subscription is very easy, you can do it from your Payment settings section on your profile. And our Customer Care Team is always happy to help, so simply send us a message on any of our social media channels and we'll get back to you as soon as possible.
Best way to break this down is in point form.
1. None of the attractive ones live in your country: 99% of the sexually appealing women require "150 credits" to talk to or the screen says "she is very popular, you need premium to chat with her". I once got 150 credits for free as a special offer so I could talk to one of these women. We ended up vibing until I asked her out. She was like "I'm sorry teehee, Actually I live in Brazil". Don't spend a cent on this garbage Jew app
2. Referring to point one: the fat/ugly ones you can chat to for free, any attractive women requires payment. Never pay a woman unless it guarantees sex (see a hooker).
3.3 years ago this app had real attractive local women you could talk to and meet face to face. I met some beautiful women off Badoo back in 2017.
4. The app is infested with shamal traps.
Date of experience: April 19, 2019
Hi Elliot,
Thanks so much for your review, we hope it will help us to improve as a platform.
In regard to the key points, we feel they are somewhat related to your expectations of other users appearance and unfortunately we do not control this. Badoo celebrates a diverse and inclusive community and we're happy that you're a part of it!
We hope that you find a more meaningful connection that isn't solely or heavily based on someone's looks but the genuine connection that can be created through sharing personalities.
I just found out why my bank account is continuously overdrafting: for three months now, Badoo has been drawing $1.99 every day for a daily premium subscription. The way they word their options is deliberately deceptive and will have you thinking you're paying once and using their premium services until they expire, but this is not the case; they will charge you regularly for whatever amount you consented to be charged once. I've since removed my credit card info and cancelled my subscription (of course they keep those options hidden in the settings options), but if that's not enough I'll take it up with my bank.
Leave it to the $#*!ing Ruskies to come up with something so shadowy and vile. It's like they took OKC and bastardized it into a digital leech with a dating app's exterior. Don't give them any of your information and tread lightly if you're going to use Badoo- or simply skip to a better site or app that'll give you greater results without costing you a penny.
Date of experience: June 6, 2019
Hi Evan,
Thanks for your review.
Starting a subscription for Badoo Premium means you enter into a billing agreement, which authorises recurring charges to be made using the payment method you've selected. Removing your stored payment details prevents you from making one-click purchases, but it does not cancel billing agreements like a subscription. Billing agreements need to be cancelled separately, and cancellation instructions are presented to you at the time of purchase.
The terms of your subscription are presented to you at the time of purchase, along with cancellation instruction if you don't want to renew your subscription. You can also find them here: badoo.com/terms
Please let us know if you have any further questions. You can find us on Facebook and Twitter (@BadooHelp) or contact us via email at badoo.com/feedback.
I recently joined this site using their mobile app. The location states that there are several women that appeal to me within 100km of less in area's that are real but its an absolute scam designed to get you to upgrade for a myriad of reasons when, in reality you would end up with a bunch of obese tattooed bogans to choose from. Its a bit like OKC who never seem to have anyone in Australia or within 3000km and these free websites are such bull$#*! as they push all of the upgrade options. Can someone tell me in this era of equality why the hell men are the ones that have to pay?
Date of experience: April 24, 2019
Thanks for your review!
Our 'Encounters' feature uses top-notch technology to find people that you might be interested in. Because of this, there are several reasons why you may see people from other cities whilst playing Encounters:
1. From time to time, we might show you users outside your criteria if we believe that you might be interested in them.
2. Users who have voted for you while visiting your location will still be shown even if they aren't within your specified distance anymore.
3. Once you’ve voted on all the users in your area, our system will automatically find other users from places further away from your location.
Please let us know if you have any other questions. You can find our support tream at badoo.com/feedback or reach out to us on Facebook or Twitter with@BadooHelp.
Had been using the site for quite a while, until my account was "blocked" with very little explanation (apparently I'd been scamming people- but I definitely hadn't) Went to their website, but couldn't even find details for a customer service contact. Disappointed.
Date of experience: April 9, 2017
Hi Jeremy!
Thank you for your message.
We're very sorry you've had this experience with us. You can get in touch with our customer service team via any of our social media channels (links in description) or through our feedback form at <https://badoo.com/feedback/>. Please contact us on any of these channels and send us the email address linked to your account so that we can look into this for you.
We look forward to hearing from you!
On the 3rd of September 2019 I wanted to activate Badoo Premium for ONE day only. On the 6th of October 2019 I realised that you guys have been deducting money from my credit card every single day since the 3rd of September, a total of 34 days. I am very unhappy because of this. I have now paid an astronomical amount of R 831.64 over to you guys and I was not even aware of the daily deductions.
Under normal circumstances, one month would cost R 80.00, but I paid more than 10 times that amount for the same period and I was not even using the service or aware of the deductions.
Date of experience: January 23, 2020
I'm sorry to hear you've made a purchase that you feel you didn't intend to.
However we would never take payment without consent. When you make or pre-authorise your purchases on Badoo, you agree to the terms which are set out to you.
We know how it can seem when policies and terms and repeated to you, but to help you to better understand how this situation has occurred and why your transaction may not be refundable we recommend that you reach out to us, we will be more than happy to take a look at the options available to resolve this effect.
You're welcome to reach out to us on Facebook and Twitter@BadooHelp or use the contact form at badoo.com/feedback to contact our team via email.
I was blocked for a reason that confused me so I emailed Badoo asking what specifically resulted in me being blocked. Like a specific conversation for example. Instead of an explanation, a moderator replied and said that I violated community rules. I clicked the link that was provided in the response email so I could view the rules and possibly figure it out for myself since the email wasn't much help. And I found that what they said I was blocked for wasn't addressed in the rules. So, I wrote back pointing that out and they have not replied to me. It was been long past the 24 hour waiting period. Its frustrating because I have used Badoo for 2 years when I really should have stuck to Tinder or OkCupid.
Date of experience: October 2, 2018
Hi there,
Sorry to hear your profile has been blocked on Badoo.
This can happen when we find that your profile is in violation of our guidelines. Unfortunately, we do not release details regarding individual complaints because our reporting procedure is kept anonymous. However, if you would like to request specific conversations from your profile, you have he right to request your personal data from Badoo.
If you believe your profile has been blocked by mistake, please let us know your registered email address or phone number (including country prefix) and we will double check this decision for you.
Badoo Team
I thought of this app as a better alternative for Tinder. But I've bleen blocked 3 times on this app for no particular reason. Even though I certainly didn't do anything wrong - I wasn't rude to anyone, my pics were fine with no nudity or any ads, I took a selfie to confirm my account as the system asked, I even purchased some additional packages to get this app work properly several times, and I certainly wasn't involved in anything illegal like selling drugs, texting to minors etc.
This is a dating app, right? So if my "Hi, can we get acquainted?" is interpreted as "sexual harrasment" then this is anything but a dating app. Or do you expect your users to hold conversations like some robots or monks in order to avoid some 'taboo' words? As I see, this is an app where you can get blocked for any reports from any users, even if you try to be as nice as possible. They can report you for no reason, just because 'you're not their type', and the system will then block your account for the report that is completely unfounded in nature.
Date of experience: January 11, 2024
I have been using this app for at least 1 Months now & I decided to paid for the 500 credit for $17.99 last night & then today the 8th of Jan they $#*!ing Took out another $17.99 from my account so What $#*! is going on here mate? I Just relised now it's a $#*!ing Fake Scam App, the girls doesn't even reply back your message all Fake idiots.
I Only paid for 500 credit for $17.99 Only Once Not twice or 3 times so Why the $#*! is this app taking another $17.99 for?
Gonna Screenshot everything & then post them up & share it to the whole world about this Fake Scam App!
Date of experience: January 7, 2020
Hi Andie,
I'm sorry to hear you've made a purchase you didn't intend to.
We know how it can seem when policies and terms and repeated to you, but this to help you to better understand how this situation has occurred and why your transaction may not be refundable. When you make or pre-authorise your purchases on Badoo, you agree to the terms which are set out to you.
To protect your privacy it would be best if we resolved this issue within direct messaging. If you would like to contact the BadooHelp team on Facebook or Twitter with your account details we will be happy to take a look at the options available to resolve this.
You're welcome to reach out to us on Facebook and Twitter@BadooHelp or use the contact form at badoo.com/feedback to contact our team via email.
We look forward to hearing from you,
Badoo Team
I realized on 4/4/18 that I was debited 159 for annual fee for Badoo Premium service which I did not authorize nor did I press a button to confirm this purchase. I immediately after a hr of having this service looked for a contact number to codrially fight this charge. To not get hit with the You use the service you paid for line. I deleted the site 4/4/18. So I am expecting to get all of my money. But the lack of human contact via phone, and email is going make this difficult process. I am very angry and really thinking about an international class action lawsuit. I even called Dublin. I never let anyone take money from me in life. It aint going to star now.
Date of experience: April 5, 2018
Very limited number of matches and there seems to be ALOT of fake profiles of there. I get a lot of responses but they all hardly speak English and always seem to try to get money out of me. I understand that you will always encounter that in any dating site you go to but DAMN. It is without a doubt a complete waste of time.
Date of experience: November 2, 2014
I was fed up with the fake messages from fake profiles trying to sucker me into paying more, but the hardest part was trying to unsubscribe or delete my account.
It took 45 frustrating minutes to delete my account!
Even after unsubscribing I still received spam from them.
Date of experience: June 2, 2017
Hi Russell!
We're sorry you've had this experience with us.
Firstly, we can assure you that most profiles on our site are genuine - we take the security of our users very seriously and have a team of moderators working 24/7 to check all the reports we receive. If you find any suspicious profile, please report it using the 'Block and report' function and it will be checked asap.
Secondly, we try to make our app as user friendly as possible, which is why we have implemented a three-step profile deletion process. Simply:
1. Go to your own profile
2. Click the cog icon in the top right corner
3. Scroll to the bottom of the menu and click the 'Delete account' link
If you had any feedback on how we could make this better, we'd really appreciate it. We always listen to our users' voice to plan improvements on our platform!
Finally, the 'spam' that you mention may be invitations from your friends. You can unsubscribe from them by clicking on the icon at the bottom of the email. Also, if you wish, we can check if your account was correctly deleted. Simply send us a private message with the email address linked to your account and we'll look into it.
We hope this helps!
They force me suddenly to verify my photo. I don't want this. Nothing to do with being fake i just don't want to give them access to my mobile phone with the app, i never use the app, always online via chrome webbrowser. Now i cannot use the site anymore but the worst thing is, i want to delete my account and this isn't possible anymore too!
Date of experience: February 8, 2019
Hi Fiona,
We're sad to hear you don't want to verify your profile but we do understand your scepticism when it comes to security. However, please allow us to assure you that we will not have unsolicited access to your mobile device, just your camera in order for you to take your photo to verify your profile. This permission is not in use unless you are taking the photo or taking a new photo of yourself to add to your profile, we're extremely respectful with device permissions. You can read more about this at badoo.com/privacy.
We'd also hate to see you go because of this but if you really want to delete your profile, you may reach out to our team at badoo.com/feedback or message our support team on Facebook, Twitter of Instagram with@BadooHelp. Be sure to use or include the email address you used to create your Badoo profile as this will help us to locate your profile and speed up the process.
We look forward to hearing from you,
Badoo Team
When I send message it will deliver but it will not be reply. No view on my profile, and I get messages of people complaining that I don't reply to their messages but actually I did replied but they are not receiving any of my messages, I think is a technical issue
Date of experience: October 7, 2017
Hi Alice!
This doesn't sound right. Would you mind sending us the email address linked to your account? We want to troubleshoot this with you. You can contact us at any of our Twitter or Facebook accounts, look for "Badoo Help"!
We look forward to hearing from you.
Signed up for free premium, with in minutes cancelled the premium service. It seemed shady so i made sure it was cancelled. Then somehow I started getting charged for premium even know it didn't say anything about me being premium on the app. Once I saw a withdrawal on my bank care i went on the app and saw I was premium only on the settings page. I cancelled premium service, only then did it say I was a premium member. Total scam. Of course they would never do that lmao sure
Date of experience: April 8, 2020
Hey there Jonah,
We're really sorry to hear that you've had this experience.
We can assure you that we would never take a payment without your prior consent, so we'd like to look into this for you and resolve the issue as soon as possible. Please contact us at Badoo.com/Feedback or over our Facebook or Twitter pages with the email address or phone number you signed up with and we'll get this payment looked into.
Thanks for reaching out and we look forward to a resolution,
- BadooHelp
For some reason, I have been charged for Badoo premium even after I deleted my account in May 2018.
I have been charged 25 x £17.99 which is in total shocking £449.75. I didn't have any idea that this was happening until today because I was wondering what is this transaction from Social online paym.
When I reach to them and told them what happened to me they just told me that there is nothing that they can do for me and that I'm a liar!
Date of experience: May 7, 2020
Hi there Jan,
We're really sorry to hear that this happened. We have a team responsible for billing on Badoo, who look back into payment histories and take appropriate action. If our team have already looked into it, we trust that the right decision has been made after an investigation into the payments that were made.
- BadooHelp
Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
Hey Daniel,
We've just taken a look at your email thread with our support team. It seems your issue with being unable to verify your mobile number was indeed resolved and you have now accessed your profile. However, you didn't get back to us.
Therefore, it was assumed that you didn't require any further assistance with this. If this is not the case and there's something else we can do to help, please do let us know.
Many thanks,
Badoo Team