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    Badoo

Badoo

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Overview

Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.

  • Service
    89
  • Value
    88
  • Shipping
    21
  • Returns
    21
  • Quality
    78

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
2
Neutral
0
Negative
8
View ratings trends
59
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How would you rate Badoo?
Top Positive Review

“BAD DATING SITE”

Mathew E.
1/19/24

This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here

Date of experience: 1/18/24
See positive reviews
Top Critical Review

“They're absolutely terrible company. Buyer beware don't spend your money.”

BRADLEY R.
11/29/24

They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.

Date of experience: 11/27/24
See critical reviews

Reviews (606)

Rating

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Reviews that mention popular keywords

credit card (44) phone number (22) customer service (29) bank account (16)
Thumbnail of user liviud3
Romania
2 reviews
15 helpful votes
  • Send Message
September 13th, 2020

All they care about is taking your credit card details!
DO NOT USE MONEY ON BADOO!
1. Most of the profiles are fake, Badoo makes the fake profiles, since they want to make you think they are real people and spend money to talk to them. Shame on you SCUMBAGS!
2. Without money is 100% IMPOSSIBLE TO talk to anyone.
3. Look at all the reviews if you don't trust me!

So if you want to get screwed and robbed for nothing, join Badoo!

Date of experience: September 13, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Liviu, We are sorry to her that you have not had a good experience with us.
1. We assure you we do not create any fake profiles as we are on our way to creating a 100% honest community. This means are moderators are working 24/7 to remove any fake profiles. You will need extra credits to speak with anyone and everyone that you wish, but its totally free to speak with your matches which we think is fair!
2. It is free to speak with your matches, you can always watch out for our free promo videos as well to obtain free credits, or sometimes even premium. Another option is inviting a friend to Badoo!
3. We have a very large community, The largest one in the dating community to be exact with 1 in 20 people having a Badoo account. Naturally this means we can't please everyone. But we are really proud of our success stories and the stats don't lie!

Thumbnail of user manelm
Badoo H. – Badoo Rep

-BadooHelp

Thumbnail of user bobr83
Florida
2 reviews
18 helpful votes
  • Send Message
February 7th, 2020

This app is nothing more than 85% fake profiles designed to suck you into paying for membership... Some of these women are straight hookers, some want IG followers, others are old dead profiles, some are badoo staff who will show interest to trick you into paying. All these garbage apps DO NOT WANT YOU TO FIND ANYONE just to stay as a dumb $#*! paying member forever. Don't be a fool! Especially the men... Online dating used to be free, there were tons of free sites and apps, I've met a lot of women online, now dating is nearly impossible bc of these trash scam apps.

Date of experience: February 7, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thanks for leaving us a review.

We're sorry you feel this way about our service. As Badoo is a free website to join, in some cases there are individuals who create profiles on our site with false intentions. We take the security of our users very seriously and assure you that we do our best to implement the most effective solutions to remove these profiles from Badoo. To assist us in this process, we encourage you to report any profiles to us that you may find suspicious.

We also recommend that you visit the following page to find some safety and security tips: badoo.com/safetytips.

Also, Badoo is free to use for all users, and it’s up to you whether you want to purchase any of our paid features. All users can create a profile, upload as many photos and videos as they want, chat and meet new people completely for free.

We offer the option to buy paid features for users who want to get noticed by more people in their area and take full advantage of all the possibilities available on Badoo. Our paid features are designed to quickly and easily help you find people to meet and connect to.

- Badoo Help

Thumbnail of user carlosc541
Texas
1 review
1 helpful vote
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January 11th, 2021

So check this out, i clicked block and when i didnt they have a Trojoan Virus. How do i know this i got a New ETrade Master Card and within 2 days i was being charged $2.99 four days straight then my local bank debit card same thing... This dirty little people. Just call your bank and close your account and get a new account and a new card...

Service
Value
Quality

Date of experience: January 11, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Carlos,

Our payment plans are subscription-based meaning they will automatically renew themselves once they have run out.
We ask that our users cancel their subscriptions to avoid this from happening. We are very sorry that you have cancelled your card, our users can always ask us to cancel their subscriptions on@BadooHelp if they are having difficulties switching it off. If you would like us to look into this for you please do contact us on@BadooHelp with your registration details and we can look into this for you. Hope to hear from you soon!

-BadooHelp

Thumbnail of user marcd237
Canada
1 review
1 helpful vote
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August 19th, 2021

All u see is New girl profil all the time that 99 % of them are made by badoo. They also delete them fast. U have message that someone want to chat but it been sent by badoo while the girl didnt even knowing it. Just pure chit product. People that work there should be a shame becaus ur salary been pay with the money u stole from people beleiving this chit.

Tip for consumers:
Do not lose ur yime and money ... that only what u will end up getting . Time lost and money

Service
Value
Quality

Date of experience: August 19, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Marc,

Thank you for reaching out to us. We are sorry to hear that you have not had a good experience with us. We want everyone to get the most out of the app. We cannot create profiles from our side, but we do remove anyone who creates untrustworthy/ fake profiles. We would never send messages from us, but we do send out messages to encourage members to reach out to other members.

We have so many success stories to come out of Badoo and the stats to prove it. We hope that you will change your mind as we want you to find success too. If you would like any tips we would love to help you out, please reach out to us on BadooHelp on any social media form and we can look into this for you.

-BadooHelp

Thumbnail of user luisitol
Pennsylvania
2 reviews
16 helpful votes
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July 17th, 2018

Its seems like a cool site and a cool idea. While i know some of the profiles might be phonies or false i decided to play. One of the first things is that many of the women that are supposedly in my area are not. In any event i signed up for Badoom premium which i thought was for a week at 3.99. I was charged in some way also for $39.99 without my knowledge. I was able to get my money back but nowhere did i see i was going to be also charged for this. If it wasnt for this i would have gave badoo a try. Just didnt like the way this went down..

Date of experience: July 17, 2018

Thumbnail of user whateverw
BN
1 review
7 helpful votes
  • Send Message
July 1st, 2015

Badoo is a $#*! site for those maniac.
And you have to be polite for those who show their nude picture.
When you feel offended and you shouldn't fight back.

You have to be very polite to people who show u his d*ck and ask you for a se*x dates
So u won't get block by badoo.

Addio Badoo

Tip for consumers:
Be polite to people who show u his d*ck.
Be polite who ask you for se*x.

Or else Badoo will banned you for being rude.

Service
Value
Shipping
Returns
Quality

Date of experience: July 1, 2015

Thumbnail of user samp471
Canada
1 review
1 helpful vote
  • Send Message
November 16th, 2020

Charge me 2 times of life time membership. Plus 2x24.99. Altogether 2x 245.99 + 2x245.99. And I turn off auto refill button. When I complain they just deactivate my lifetime membership and no refund. Here. Is proof of the pic. I have complained to all authorities in Canada plus central bank beuro in London. Here is the proof. Scammers goof

Date of experience: November 16, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Sam,

We are sorry to hear this. Our systems would not allow 2x lifetime at one go. Please do contact us on@BadooHelp and we can look into this for you.
We are unable to see the image, but we would love to see a screenshot of the transactions. Hope to hear from you soon!

-BadooHelp

Thumbnail of user davidf1948
GB
1 review
0 helpful votes
  • Send Message
August 30th, 2020

Site full arnaque and escrot without control, the staff themself used people here avoid this site, attention of all profile, many of them they put them just staff working in this site for coach people

Date of experience: August 30, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

We're sorry to see that you've not had a good experience on Badoo David! Would you mind giving more detail on what it was you didn't like? We'd love to find out how we can improve our app. Let us know@BadooHelp on social media or on badoo.com/feedback. We are always on the hunt for new ideas

Thumbnail of user tl116
Michigan
1 review
7 helpful votes
  • Send Message
June 15th, 2017

Every "woman" who chatted with me couldn't give a straight, consistent story with the information in "her" profile. I asked the latest one today where she used to live to see if it matched her profile (Saginaw, MI) and she tells me Tampa, FL (where I used to live coincidentally). So I asked her the name of the night club district part of Tampa to see if she's legit. She said "$#*! off". Haha they're all scammers and fake.

Date of experience: June 15, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi T. L.!

Thank you for your message.

We're very sorry to hear about your experience. The majority of profiles on Badoo are genuine. However, there are people who try use our product for malicious purposes. If you come across a suspicious profile, please report it and we'll check it immediately. We have a whole team dedicated to this, working 24/7!

We hope to see you on Badoo again soon!

Thumbnail of user ew251
Arkansas
1 review
1 helpful vote
  • Send Message
September 2nd, 2022

I think they are racist I have only two people that like me on here smh on other dating sites I have hundreds they pick who likes you there should be a lawsuit on this app I'm fit and athletic I don't smoke but they match me with opposites

Date of experience: September 2, 2022

Thumbnail of user nicholasr468
South Africa
1 review
6 helpful votes
  • Send Message
September 13th, 2020

My identity has been stolen and used on this app 3 times with no help from Badoo. How is the verification process of any use when this has happened THREE TIMES? If you can't protect any of your users, how can you claim the 'honest dating' tagline? I want someone to contact me about my identity being used on your app WITHOUT my permission and there being zero policies in place to ensure this doesn't happen.

Date of experience: September 13, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Nicholas. What a disaster, we are so sorry to hear this keeps happening to you. Contact us on@BadooHelp right away and we can look into this together. Send us a DM with these screenshots and a copy of your ID with just the name, age and photo (to prove that it's you) and cross everything else out. We can then look into this profile and have it deleted for you. Our moderators are working around the clock to remove any suspicious profiles but we do need the help of our community too as we have such a large community.
Get on to us as soon as you can and we'll have this sorted in no time.
-BadooHelp

Thumbnail of user dezc3
GB
1 review
18 helpful votes
  • Send Message
March 17th, 2020

I am currently on hold to find out from my bank why thus company is still taking out money from my account long after I unsubscribed, only one day as well as well as told my bank to stop paymentd.

I even wrote to Badoo no response! I urge you all to keep away this is NOT normal business practice this is a scam.

I will be calling action fraud after this to report and recoup my money. More importantly I need them to stop taking money out without permission - KEEP AWAY

Date of experience: March 17, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hello Dez,

We're sorry you feel this way about our service.

We can assure you that we would never take any payment without your explicit consent. It is possible that you did not cancel your subscription according to the terms you agreed to when you made the original purchase.

However, we understand how frustrated you are in this situation so we'd like to assist you further. Please message our support team on Facebook or Twitter@BadooHelp and a member of our team will be with you shortly.

- BadooHelp

Thumbnail of user igork130
Israel
1 review
1 helpful vote
  • Send Message
November 19th, 2022

200 credits for one message - the face of the administrator will not crack from such an appetite.//////////////////////////////////////////////////////////////////////////////////////////////

Service
Value
Quality

Date of experience: November 19, 2022

Thumbnail of user billyl22
New Jersey
1 review
1 helpful vote
  • Send Message
March 16th, 2017

Badoo get three stars (or hearts lol) from me. Not good enough for me to give up my WeJustFit.com subscription but still worth checking out if you havent yet.

Date of experience: March 16, 2017

Thumbnail of user hildok
Bulgaria
1 review
5 helpful votes
  • Send Message
June 11th, 2017

It is very difficult to opt out, I forgot my pw and waiting for an email. They took my money automatically without me knowing. I might not seen one of the little notes

Date of experience: June 11, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Hildo!

Thank you for your message.

We're sorry you've had this experience with us. If you wish, we can look into it, simply send us the email address linked to your account on a private message to one of our social media channels and we will get back to you as soon as possible.

From what you're saying on your message, it looks like you subscribed to one of our premium services, such as Super Powers. As stated upon purchase, Super Powers operate as a recurring subscription, and will need to be cancelled to stop any charges. You can do this at any time from the 'Payment Settings' section on your profile.

We hope this helps, but please do not hesitate to get in touch with us if there's anything else we can do for you.

Thumbnail of user tonyp967
Australia
1 review
2 helpful votes
  • Send Message
February 18th, 2023

Been on this site for about two years and it's a load of rubbish. Do not waste your time. As they limit you to what you want see

Date of experience: February 18, 2023

Thumbnail of user garyk257
France
1 review
2 helpful votes
  • Send Message
July 22nd, 2019

I am partially sighted and I have problems reading text on my phone. I must have clicked where I shouldn't have and, BOOM, I was a premium member. ONE CLICK! They are out to screw the handicapped. These guys are about as dishonest as they get.

Date of experience: July 22, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Gary,

We've attempted to reach out to you via private message as we'll require some personal details such as your email address or phone number in order to locate your Badoo account and purchase.

Storing your payment details on your Badoo account is completely optional and you can remove your details at any time in order to prevent making a purchase using your stored payment method.

We look forward to hearing from you and resolving this matter promptly.

Thumbnail of user leem181
Lee M.
GB
1 review
8 helpful votes
  • Send Message
April 1st, 2018

Been on and off Badoo for 2 yrs, even b4 the pic verification started it was a scammy site but now its even worse, the same old faces 'like' you even if their accounts haven't been active for 2 weeks-30 days lol, automated msgs and moneygrabbing crap do not go near this site try Match.com or Uniformdating.com coz badoo sucks donkey balls lmao Lee M.

Date of experience: April 1, 2018

Thumbnail of user marg8
Canada
1 review
14 helpful votes
  • Send Message
May 27th, 2020

Wow. Worst dating site ever. 60 % fake profils. Couple of dollars just to send a message (sometime u can free 1% of the time) u get random messGe that someone want to chat but its sending it to 100 000 personne at sme time. Illegal charge on credit card sometime 3 in a row. Its just crap. They are still present becaus they pay millions in publicity. But its just legal scam. Abd they will respond that there sorry for bla bla bla. Imagine how many people think the same as us here but not writing review...

Date of experience: May 27, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hello there,

Thanks for leaving your comments; it's really important for us to hear feedback from our users, so we have logged this with our team for consideration.

Please know that work hard to keep a database of high-quality real users, and our moderation team works 24/7 to spot any malicious profiles. We also have a photo verification system in place to prevent fake users from using the app. However, if you're ever suspicious about a profile, please report them and we'll check them immediately- our users can help the moderation team speed up the process of removing any malicious profiles from Badoo.

If you have any billing issues, please contact us as soon as you can with the email address or phone number you registered with so we can look into the transactions as soon as possible and resolve this for you.

Thanks again,

- BadooHelp

Thumbnail of user davef148
Canada
1 review
7 helpful votes
  • Send Message
January 2nd, 2019

This site is the WORST dating site I have ever been on. Illegally charging my PayPal account - blocking me because I was using the site on two different platforms... FAKE profiles... Badoo has it all. Just not in a good way. AVOID AVOID AVOID.

Date of experience: January 2, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Dave,

Thanks for sharing your experience. We're sorry it hasn't been a pleasant one.

We'd be happy to double check the decision to block your profile and the status of your transaction. If you're eligible for a refund, as per the terms you agreed to, we'll be glad to action this for you. Please message us with your registered email address or phone number (including country prefix) and we'll look into this for you.

Hope to hear from you!@BadooHelp

Thumbnail of user weil18
GB
1 review
8 helpful votes
  • Send Message
April 10th, 2018

The only number I got, turned out to be a prostitute, probably controlled by her pimp. Nice looking woman, but she admitted this on WhatsApp. The site is a scam.

Date of experience: April 10, 2018

Thumbnail of user josephb914
Georgia
1 review
11 helpful votes
  • Send Message
May 20th, 2020

My fiancee and I NEVER heard of Badoo until charges were made on her bank account. She had to cancel one card, and get a new one recently. Now, there was ANOTHER charge made. So they some how have her BANK ACCOUNT information. We are looking into how to sue these people. We emailed them the first time, they said they'd handle it. We live on small income as is...
So it's not right they keep charging her account, ESPECIALLY since we never heard of the site to begin with.
If you are USING Badoo, leave now, before they take YOUR money. These fools need to be SHUT DOWN!
They are CRIMINAL
I'd give NEGATIVE STARS if I could!

Date of experience: May 20, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Joseph,

We're so sorry to read that someone may have used the credit card details of someone you know to make a purchase on Badoo. Please be assured that we'll get to the bottom of it and refund any transactions which were not made in legitimate circumstances.

In order to assist further, we'll require the card owner to contact us directly on badoohelp@badoo.com. To help speed things up, we will require the last 4 digits of the card number used, the expiry date of the card and the card owners name as it appears on the card. This information is necessary in order to locate a transaction in our systems.

We look forward to hearing from your fiancée and resolving this with urgency.

- BadooHelp

Thumbnail of user davidb311
California
1 review
7 helpful votes
  • Send Message
July 25th, 2015

Lots of bogus American profiles that foreign scammers use to try and take your money. Just ask questions about city they are in and watch the excuses pore in.

Date of experience: July 25, 2015

Thumbnail of user aj296
Australia
1 review
10 helpful votes
  • Send Message
October 8th, 2015

Ryan Evans 28 from Wales travels around the world. Aggressive, abusive and out for all he can get out of people.Not to be trusted. Never be alone with him.

Date of experience: October 8, 2015

Thumbnail of user apolloo
Florida
2 reviews
10 helpful votes
  • Send Message
September 18th, 2014

I was on the site for a while and got only fake responses. All of them from someone claiming to be a girl in Africa or Asia looking for true love and a few bucks to come and meet me in the US. EVERY SINGLE ONE OF THE RESPONSES WAS FAKE. The pictures are stolen from unsuspecting victim's Facebook page, that is why Badoo wants your account "verified", to steal your friends photos. There are also many profiles using either the same pictures or celebrities and even well known porn stars. It's a shameful waste of time and another African pirate attack.

Date of experience: September 18, 2014

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Thumbnail of user manelm
Badoo H.
Badoo Customer Service
Typically does not respond to reviews

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