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Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.
This company does not typically respond to reviews
This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here
They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.
I will start by saying its the only app ive actually ever met someone from. But most matches like 85% of them are guys with mental illness that think there girls or there actually a girl but there not in the same country or part of the world lol if they fix those 2 huge problems i might get a sub
Date of experience: August 12, 2023
I am writing to let everyone know that Badoos dating app is horrible. I got flagged and accused of being abusive and vulgar which I reported that because multiple men were being like that towards me. They did not do anything about it but allowed the other person to report me just because I reported them and they can't handle being turned in. I am never using Badoos dating app ever again even if it's free. From Anonymous person
Tip for consumers:
I would like to let other people know to please be careful going on Badoo because if you report someone they will report you and then get way will something they did bad to you
Products used:
None
Date of experience: July 12, 2023
So I wanted to get back out there and start dating again and my friend told me about Badoo so I give it a try and its a bloody nightmare you try messaging women and you either get ignored or have to pay a membership or get verified with pictures, your mobile number its bloody ridiculous its not easy looking for love especially online when you've sites like Badoo that make it 100 times harder with women putting absolute bull$#*! cause they got verified and all that and men that just want a hook up believe me don't waste your time with this website cause its totally bull$#*!
Date of experience: April 29, 2023
Filipina sends message to man, filipina want 3000 pesos for nude fotos, man says not interested, man blocks filipina, filipina send complaint to badoo saying man is doing commercial sales, badoo idiots send yellow card accusing without reason. Stay away from these fools.
Date of experience: May 7, 2023
I made a purchase for 1 week premium using my debit card and then 2 minutes later Badoo took an unauthorised payment for 40 euros. Do not give them your card/bank details under any circumstances or they will steal money from you. Banks should block this company as they are just scammers stealing money. Disgraceful.
Tip for consumers:
DO not give Badoo credit card details or they will scam you
Date of experience: April 3, 2021
I met this guy on Badoo and his name was Jason and we talked for weeks everyday all day and I found out he was married and his name wasn't Jason but Alex Hays and it was embarrassing and humiliating and hurtful. You can basically put whatever you want on this site and if you are a good person you will be a target for these people.
Date of experience: December 7, 2023
I was charged twice for the same transaction (that I did not authorize). 2 transactions at the exact same time. Badoo billing practices are illegal. The use many sneaky tricks and fraud people. I set my account to never auto-bill me, but there are too many built-in deceptive ways to trick users spending. Paypal declines all requests for refunds because badoo has "proof" that you entered an agreement with them.
Date of experience: February 1, 2020
Thank you so much for reaching out to us about this.
We understand your frustration but we would never take payment without consent. It is possible that you did not cancel your subscription according to the terms you agreed to when you made the original purchase. When you link your payment details to your account, you're asked to confirm that you've read and understood that doing so would enable you to make pre-authorised purchases using this payment method.
However, we understand how frustrated you are in this situation so we'd like to assist you further. Please message our support team on Facebook or Twitter@BadooHelp and a member of our team will be with you shortly.
We look forward to hearing from you,
Badoo Team
I spent £1.90 on premium for 1 day.
I check my bank account a few minutes later to see that they've taken an additional £39 for 'credits' that I did NOT authorise, want, or get any request to purchase. I've submitted an unauthorised payment ticket with paypal. Hopefully I can wash my hands of this soon.
For your own wallet's safety, don't touch Badoo's premium service.
Date of experience: January 22, 2022
Hello Jason,
Sorry to hear about this, but we would love to help you. Please contact us on social media@BadooHelp, with your registration details so we can take a look at it right away. We look forward to speaking to you.
-BadooHelp
Badoo uses pre-ticked check boxes to trick users into buying things they didn't intend to. This is in breach of British and EU regulations.
I complained to customer service, but they just stopped replying after a while.
However, after I alerted my bank that I had been subjected to internet fraud, I got a full refund of my credit card purchases.
The great thing about this is that Badoo will lose their standing with credit card companies over time.
I used the enclosed picture as proof.
Date of experience: January 25, 2020
Thank you for reaching out to us.
I'm sorry to hear that you feel this way. While I understand your frustration, please be assured that we would never take payment without your consent. Consent is always given before auto-top up is activated, it is an optional service that can be cancelled at any point therefore we are well within regulations. Also, when you make or pre-authorise your purchases on Badoo, you agree to the terms which are set out to you.
However, I am happy that your bank has decided to process your refund. I hope that this resolution is to your satisfaction.
I did accept to pay $7 for one week.
At my surprise, they were charging me an extra for $50 at each day without my permission. Taking it straight from my PayPal account.
So far, they scam me for 3 days worth of $150.
Looks, they use sneaky tricks to steal users.
Please, don't even think of getting involve with Badoo. They are a group of mafia
Date of experience: March 17, 2020
Hi there Anzar,
We're sorry to hear about your experience.
We can assure you that we would never take any payment without your explicit consent. It is possible that you did not cancel your subscription according to the terms you agreed to when you made the original purchase.
However, we understand how frustrated you are in this situation so we'd like to assist you further. Please message our support team on Facebook or Twitter@BadooHelp and a member of our team will be with you shortly.
- BadooHelp
Terrible company with 0 values to their members. They will incur big charges on your account for supposedly non refundable one click payments they mention of their "fine Print" and you accept. It doesn't matter you complain immediately after their charge they will not refund you the money and tell you you should have read their fine print policy. Please BEWARE of this company as it is obvious they have structured this policy along with their "one click customer convenience purchase" on purpose to steal money from their members. There are a lot of the same complains online. BEWARE!
Date of experience: October 11, 2018
Hey Luis,
We've been trying to reach out to you regarding your purchase but we did not receive a response from you.
Since you linked your payment details to your profile when purchasing a service in the past, you agreed to our Terms and Conditions which enabled you to access all of the Badoo premium features with just one click. This is designed to make purchases more convenient to the user.
Please see the following extract from the Terms and Conditions you agreed to:
"You can access all of Badoo premium features with just one click when you make a payment on Badoo using a pre-authorised payment method"
If you would like to prevent this from happening again, please ensure you unlink your pre-authorised payment details from your account in your payment settings.
Please do let us know if you have any further questions regarding your payment settings on Badoo.
Badoo Team
My recommendation for people like myself on Badoo is, avoid Badoo from wasting time, money and save head from headache! Full of scammers fake profiles there's no thing interesting to keep me there anymore, enough is enough!
Products used:
None of above!
Date of experience: October 17, 2021
Hey Azaddy,
We are sorry that you feel this way. Our verification system makes it harder for members to create fake profiles with us.
Please do contact us on@BadooHelp on any social media form and we can look into why your premium is not working for you.
Please do cancel your subscriptions to ensure that no future payments come out of your account.
Hope to hear from you soon.
-BadooHelp
I signed up on this website only to be kicked out after making a weekly subscription. This must be due to my nationality and I find it to be discriminating. Also, this is unfair showing me options and I can't pick one but I'm kicked out the day I make payment. Now, Badoo won't give me a refund for my subscription. If this isn't fraud in its whole majesty, tell me what is.
They always blame it on some reports, but it's all a lie.
Date of experience: July 22, 2020
Hi Lade,
We're sad to hear that your profile has been blocked on Badoo.
At Badoo, we don't discriminate. Everyone is welcome here and we would never take a user's nationality into account when moderating profiles.
Your profile was blocked because we've received reports about your profile or behaviour and we concluded that there was a breach to our guidelines. You can read our guidelines here: badoo.com/guidelines/
- BadooHelp
I have been using badoo for quite a while now and decided to make payment which cost $1.99. I found out that I have been charged an addition of $89.99 from my PayPal at the same time.
I hope this is not going to end without a refund, or it's just an error from their end. With loads of negative reviews mostly on payment, one have to ready for the worst.
This is my first review on any app. I will see how this will go and If it turns out to be SCAM, I think it's time to make it to the headlines.
Date of experience: July 5, 2020
Hi there Augustus,
This review is very concerning as we would never take a payment without your prior consent. We'd like to look into this transaction and find a resolution- please contact us privately with your registered email address or phone number so we can locate your account.
- BadooHelp
Badoo is SCAM. Most of its members are Nigerian scammers claiming to be in your area but they're incapable of speaking proper English, never mind being ever anywhere near your location. You are a total and utter natural disaster if you even think considering paying money for their services. Please, avoid it, like Chernobyl!
Date of experience: November 2, 2013
Countdown to delete my account. There is. Only old men seeking for whores in Badoo. Terrible app I have met only one person so far, all the rest just very suspicious middle east guys. Change your location and they'll be there bothering you saying $#*!e.
Date of experience: October 23, 2017
Hi Graziele!
We're very sorry to hear about your experience on Badoo. We do not tolerate any kind of abusive behaviour on our website so please do not hesitate to report any malicious users using our in-app function and we'll look into them for you immediately.
If you have any more feedback, do not hesitate to get in touch with us over Facebook or Twitter and we'll find a solution for it as soon as possible.
It's the same as any other site. There's honest and dishonest people on it.
You get enough perks for free to find a date so no need to pay them anything. For $#*! sake everyone knows that or at least should.
Date of experience: February 20, 2016
Plays women by wooing them by being charming, and then after a month or two asks for $350 with some sob story. Save yourselves from this horrific person. Phone number shows up as "DALLAS" when calling.
Date of experience: November 9, 2015
Prefer sites like WeJustFit.com but will probably still use this for a while cos the girls are real and sometimes do reply to me. Not had a shag yet, been over a month, if I only used this site Id be blind by now.
Date of experience: August 16, 2016
Badoo is a fake dating website literally doing nothing but taking money from the desperate singles! It is being run by professional scammers and hustlers based probably in India. Just wondering how can they do this so freely! Never ever sign up there or install their app or give your bank information to them. Otherwise you will be a big loser!
Date of experience: August 16, 2020
Hi there Reez,
I'm actually responding to you from London, UK! It sounds like you may have had an issue with billing, and we'd like to look into it for you. Could you please send us a private message with your registered email address/phone number at Badoo.com/Feedback or over our official Facebook or Twitter pages so we can help you out?
- BadooHelp
One click in mobile app and badoo took of me £119.99. Sent complaint but they refused to refund my money. My next step is opening case against badoo on PayPal then if it does not help small claim court.
Date of experience: June 27, 2018
Thanks for your review!
When making any purchase on Badoo, you're given the option to link your payment details to your account in order to speed up making purchases. This is because our users found it more efficient than entering payment details every time you want to make a purchase. This is optional and we make it very clear that your one click payment settings will be enabled if you choose to do this.
According to our terms and conditions which you agreed to when linking your payment details, Badoo Premium membership is not refundable. However, if you'd like to send us a message here with your registered email address, I'll see what I can do for you!
I look forward to hearing from you!
Jake
Paid to make contact I thought. No that is for photo not contact details so get out early.
I consider Badoo bad use use VietnamCupid instead better value except lots scammers on the international
Cupid wasted countless hours there.
Date of experience: April 15, 2018
Took my money then blocked my account without providing evidence of the excuse (spreading hate speech). Repetitive mechanical responses from the "support" team. One click purchasing can be activated extremely easily by simply pressing one button, no confirmations are required which leads to error purchases without recourse to return the funds. Stay clear of this company, there are many professionals operating on their pages, which violate their terms and conditions but do not get blocked.
Date of experience: December 5, 2019
Hello Glen!
Thanks for your review. We are happy to get the chance of clarifying some misunderstandings.
We ask all of our users to follow the same rules which help us to keep Badoo a fun and safe online environment. If you're unsure what our rules are, you can find them here: badoo.com/guidelines. Blocks can happen when our moderators find that your profile is in violation of our guidelines. Our moderation team thoroughly checks and investigates every complaint made against you before making a decision. Once your profile has been blocked from Badoo, all new profiles will be blocked based on the original violations. Unfortunately, our reporting process is anonymous, in order to protect our user data and privacy, we are sometimes unable to release a lot of details pertaining to individual complaints or the decision made against your profile.
If users experience any negative behaviour or come across other users breaching our guidelines, we ask everyone to please report this to us and our 24/7 moderation team will investigate the situation immediately. Users can also always reach out to us on https://badoo.com/feedback. We promise our team will help and take appropriate action. We thoroughly investigate each and every report made on Badoo. However, we're only able to take action if we can validate the report. We encourage you to provide as much information as you can when submitting a complaint to us.
In regards to the one-click payment method, since you linked your payment details to your profile when purchasing a service in the past, you agreed to our Terms and Conditions which enabled you to access all of the Badoo premium features with just one click. This is designed to make purchases more convenient to the user. Please see the following extract from the Terms and Conditions you agreed to:
"You can access all of Badoo premium features with just one click when you make a payment on Badoo using a pre-authorised payment method" If you would like to prevent this from happening again, please ensure you unlink your pre-authorised payment details from your account in your payment settings.
Hopefully, this clarifies some of your concerns. Alternatively, you can always reach out to us and we are happy to answer any questions.
- BadooHelp
I am an experienced user of online dating sites and have grown wise to the ways they try to extort extra money out of you, however my experience with Badoo has definitely topped the lot. With my card details saved from a previous purchase, I *apparently* clicked on the default option of Lifetime Membership instead of Back. One wrong click and I'm billed £120 instantly! Their own terms and conditions outline a full refund is offered, yet Customer Service are trying to squirm out of refunding me with a nonsensical argument. I will take them to a claims court if I have to. Avoid! The free service is worthless to your average guy anyway.
Date of experience: August 19, 2019
Hi Carl,
Thanks for taking the time to speak with and resolve your complaint. We're pleased you've received an outcome you're happy with and we've recorded your feedback for our team in order to improve the service we're providing.
If you have any further thoughts or suggestions, please feel free to reach out to us, either via email at badoo.com/feedback, or find the@BadooHelp team on Facebook and Twitter.
Best,
Badoo Team
Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
Hey Paul,
Oh no sorry to hear this. Please do reach out to us on@BadooHelp with your registration details and we can look into this for you.
This sounds like you made a one-click purchase, we hope you will get in contact with us soon!
-BadooHelp