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Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.
This company does not typically respond to reviews
This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here
They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.
Crappy app that blocks users from accessing the app after suspicion of violating community guidelines without conducting a proper investigation!
Date of experience: April 2, 2021
They allowed my profile to be hacked... Went to log in and got a message saying. Wrong password... Thought I'd typed it wrong... Did it again... Same message... Tried to do a password reset... Using forgot password feature... It then said my e-mail address was wrong... It wasnt... By now I'm getting annoyed... I'd been on the site for a long time so knew my details were correct...
I then complained to Badoo... And they said I'd broken some violation rule... What a load of rubbish!
I've always been polite to anyone I've spoken to on the site... And don't use rude words.
So how can Badoo explain that my password was somehow wrong... Reason... Because they allowed it to be changed... And I did'nt receive an e-mail to tell me it had...
So to me member/profile security on the site is'nt very good...
And the violation excuse was how they tried to deny it... Plus they did'nt even tell me what the so-called violation was either...
I did get this from them on... Wed 02/02/2022 16:08
Your account has been blocked
Badoo doesn't work if we treat each other badly, and some of our users have reported that you're breaking our Terms and Conditions.
That is certainly not the case...
But earlier... Wed 02/02/2022 12:17...
Welcome back to Badoo
Good to see you again, Nathan
Since your last visit a whole bunch of new girls in East of England have joined Badoo and would love to meet you.
Welcome back... I'd never left...
And how can of of been rude to anyone when I could'nt even log in...
I think the above more than proves that Badoo allowed my account to be hijacked...
The Badoo response to my review is rubbish... As this is all they keep saying...
Hello Nathan,
We have decided to permanently block your profile for being in violation of our Guidelines.
Date of experience: February 6, 2022
Hey Nathan,
Oh no, We are so sorry to hear this. Please contact us on@BadooHelp or https://badoo.com/feedback/ and we can look into this for you.
Hope to hear from you soon. Rest assured we will get to the bottom of this together.
-BadooHelp
Nuff said... Called my bank, and they told me i have to get a new bank card, because they can suck out money forever... F U Badoo!
Date of experience: February 20, 2020
Hi Austris,
We would never take any money without your prior consent and authorisation. Furthermore, you can easily cancel your subscription at any time.
We would really love to help you solve this issue, so if you are still having difficulties cancelling your subscription, we kindly request that you contact us on badoo.com/feedback so we can look into this right away.
This will allow us to bring up your details and get back to you as quickly as possible.
- BadooHelp
So many fake profiles on this site.
Would you be able to give me personal information about a user so I can report them to the police?
Date of experience: July 19, 2020
Hi Tom,
Thank you for your feedback.
As Badoo is a free website to join, in some cases there are individuals who create profiles on our site with false intentions. We take the security of our users very seriously and assure you that we do our best to implement the most effective solutions to remove these profiles from Badoo. To assist us in this process, we encourage you to report any profiles to us that you may find suspicious.
We also recommend that you visit the following page to find some safety and security tips: Badoo.com/safetytips
Unfortunately, we cannot release private information about a specified account to you. However, you can report this incident to the police if you are concerned - we assist all law enforcement agencies and local authorities upon request, but always in compliance with data protection laws and regulations. Law enforcement agencies can submit a request by going to https:/Badoo.com/team/contacts/ and clicking on "Law Enforcement Enquiries".
- BadooHelp
I meet my sons dad on here as I ment to say sperm doner and turns out he lied about everything his age his career found out he was living with his mom on fix income he didn't have a job his own place he was a cheater he talked to multiple woman's online when a situation happened to me in the hospital the day I gave birth to my son it went from bad to worse he ruined my life I'm constantly back and forth in the court because he doesn't Wonna grow up and be A father its very sad and im in the middle of getting full Custody because I feel like my son isn't safe with him and I feel like he has a lot of growing up to do Iam tired of the drama the Arguments black peoples are nothing but all about drama when you have a child with them you Constantly find your self stressed out and putting the law Imbarassing the situation its very sad ladies be very who your talking to online because its never a safe thing and you don't know what can happen
Date of experience: November 12, 2015
Avoid at all cost, nearly every profile is fake and they want you to spend money to contact these fake profiles. Massive scam rip off disgusting...
Date of experience: July 27, 2017
Hi there!
Thank you for your feedback.
As Badoo is a free website to join, in some cases there are individuals who create profiles on our site with false intentions. We take the security of our users very seriously and assure you that we do our best to implement the most effective solutions to remove these profiles from Badoo. To assist us in this process, we encourage you to report any profiles to us that you may find suspicious.
We also recommend that you visit the following page to find some safety and security tips: https://badoo.com/safetytips.phtml
We apologise for any inconvenience, and please let us know if you have any further questions.
No im just going cancel my account. Looks like I'm having the same problem everyone is. Fake profiles.
Date of experience: March 4, 2017
Not very good u cant meet anyone because it's a chatting site and it should be free why pay to meet or pay for credits
Date of experience: August 6, 2019
Thanks for your review, Randy!
You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people.
Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on https://badoo.com/spp
Feel free to reach out to our team if you have any questions on how to get the most out of your Free BAdoo account, you can reach us via email at badoo.com/feedback, or find our support team on Facebook and Twitter with@BadooHelp.
Be careful with this guy. Takes his time and moves slowly on women. On lots of women. Fake profile. Do not attempt to meet him.
Date of experience: October 12, 2015
Badoo chat its not chat its place where guys reselling DRUGS and a lot sex efenders like always badoo dont check noone in every single profile you can see seling tina cristal drugs im hope one day badoo turn down because it's not meet chat its drugs dilling
Date of experience: April 3, 2019
Hi Sara,
Thanks for your review!
Please be assured that this is not the kind of activity that will be condoned on Badoo and we will take all necessary actions based on reports sent by you within the Badoo app or website. Would you mind reaching out to our team via email at badoo.com/feedback so we can investigate your reports of this activity?
We look forward to hearing from you.
I opt-in for badoo 1 day premium and didnt notice the auto-renewal of this premium- this is my fault. When I realize that they are charging my automatically per each day continuosly I went to settings and scroll down to the Payment Settings section and click on Unsubscribe. To my suprise the payments per each day continued. This really bumbed me and I decide to cancel my badoo account all together (as I still didnt use it very often). To my suprise a week later after I canceled my badoo account- thus I didnt have access to Badoo at all- I find out that the payment every day still continue! Even week after i canceled my account I am still being charged per day as I was using my account and badooo premium would be renewed each day. I tried to reach to badoo support team- but they only replied very generic email- reassuring me that I have no longer active account and I have no subscription active- But still payment each day is charged. To sum up, one thing is to have "hidden" fact about renewal of premium service- second is to continue to charge user even after he cancel subscription and cancel his account all together. No luck so long- I am still being charged as I would using badoo premium... Dont use badoo premium.
Date of experience: March 25, 2021
Hey there,
Oh no we are so sorry to hear this. Our payment plans are subscription based meaning every time they run out they will automatically renew themselves. This would have been stated in the Terms and Conditions before your original purchase.
We ask that our users unsubscribe to this service as deleting your account and unlinking your card details from your account is not the same as unsubscribing.
Please do reach out to us on@BadooHelp on any social media form with your registration details and we can turn this off for you.
Hope this helps!
-BadooHelp
I had opted out of the pay option but they kept charging me anyway... even after I deleated my profile! Do not use this ap! It is a scam!
Date of experience: May 19, 2017
Hi Daniel!
Thank you for your message.
We're sorry you've had this experience with us - we'd never charge a user without their permission. If you wish, we can look into this for you, simply message us on any of our social media profiles (links on profile description) and we'll get back to you as soon as possible.
We look forward to hearing from you!
Badoo was great 10 years ago, i had many encounters and had regular conversations in the site. At the time you could customize your profile with a welcome message, you could search people with filters for children, marital situation, size, colour of hair and so on...
But Badoo had a change of policy, they remove all these options (now this is about pictures only). I no more talking to anyone, i stay on the site, but without any expectation, because the amount of men and women makes you never get an answer...
Badoo likes money and you see it clearly visiting their site, you want send a message, use credits, you want to know who like you use credits... a pop up? Buy credits...
The fact Badoo tries to record your phone number or your Facebook every time is very disturbing too, and shows this site isnt trustworthy
Why paying for a site who takes such a bad direction, if i had to pay one day, i would have done it 10 years before when the site looked like something.
This led to other copies like POF, Lovoo, which use the same stupid policy
People not pay to talk, talking is a basic freedom, and to pay for Badoo you will get better results to go to a bar every day. These sites are in the best case passive towards scammers, maybe creating them themselves.
This is a lack of analysis for Badoo, they make themselves awful, as they remove every good function of the site for no reason... and i wont register to a company who makes bad decisions
New feature: the live function: awful, you got lot of pretty photoshop pics, but when you enter the cam different story, there you can give credits to users for doing stupid things like singing a song... keep your money, there are adult webcams to do that. Badoo cams are vulgarity kingdom, but it remains soft
I dont understand how Badoo cant analyse what this site has become so bad when it was the best years before, this is sabotage, but the content of the site is not the priority if Badoo, because its priority is easy money
Date of experience: March 10, 2019
Have just installed the updated app but now cannot see if someone is online or not. Previously I could see who was online. I am using Galaxy Edge S6
Date of experience: April 9, 2017
Hi Rosalind!
Thank you for your feedback.
You can still see the online status of other users with our latest update. However, if you want to seethe online status of other users, you must be showing your own online status. To turn your status online, you have to do the following:
1. Open your profile page
2. Open 'Settings'
3. Open 'Privacy'
4. Make sure that the button 'Show online status' is switched on
Please do not hesitate to contact us if you need more information. And thank you for your feedback!
To save yourself for some subjective stories, here are things that I'll point and why I think Badoo deserves a little bit more recognition than other dating apps I've tried (as a free user):
Pros:
- you can actually chat and video call people
- you can watch people stream for free, no premium needed
- you get free trial of premium upon registering that actually works
- you can search people nearby for free
- so far I can say their premium pricings are cheap, not bull$#*! compared to other dating sites
Cons:
- tons of verifications needed
- you can only message those who are at the same verification level as you or lower
- a lot of fake profiles
- limits you to 5 people to chat per day
- unable to chat with people nearby immediately unless you pay credits
- less verified profile gets banned easily with some reports
So far it's good, and the limitations are rather tolerant for a dating app unlike others I've reviewed. The place is decent for finding friends, but stuffs just seem worse because the men and women's purposes are never aligned to each other.
Date of experience: September 16, 2019
Thanks for your incredibly detailed review Chen. We love to hear all of the positive and negative feedback and identify our opportunities for improvement.
Let's start by addressing some of the cons:
We introduce new verification methods in order to combat the number of users creating false accounts. It works too! Since the introduction of photo verification and verified indication on profiles, the number of fake profiles registered on Badoo has dropped dramatically, therefore improving the Badoo experience for our genuine users. Of course, no method is 100% effective but there are things you can check to ensure another user is who they say they are, checking their profile for the blue verification tick and requesting a selfie in chat, to name a few!
We introduced the option for users to select if they only want to be contacted by verified users, if a user has this option turned on, you won't be able to contact them until your profile is verified too. Neat, right?!
To get verified status, you need to verify your profile with a photo and at least one other method. There's no need to verify using every method, but it sure will help you stand out as a genuine user.
In regards o your chat limit, you can increase it. Getting verified will increate your daily new chat allowance - This helps to protect our users again spam or bulk-contacting users. If you want to chat with someone you haven't yet matched with, you can indeed use credits to unlock the chat. However, it's not a necessary feature! If you match with the user first, you won't need credits to initiate the chat, so the best way to make new connections and have more meaningful conversations it to vote on their profile in encounters. If you have Badoo premium membership, you'll be able to see who already liked your profile too, so no guessing!
In regards to users being banned on Badoo, this is based on reports made by other users. Each complaint is thoroughly investigated and access to Badoo will be revoked if we find violations against our guidelines. We also provide warnings before blocking users on Badoo so you'll have an opportunity to correct the bevaviour and review our guidelines again before continuing to use Badoo.
We hope this helps with your experience on Badoo, but please feel free to reach out to us if you have any questions.
Best,
Jake - BadooHelp
Badoo seemed to become popular as Plenty Of Fish became less popular around 6 years ago, and I feel they took an increased share of the free dating app market. At that time I joined up and it really was a great little app, they even used my account to promote themselves via twitter. I met someone nice off Badoo and for 2 years didn't use the app. When I returned to use the service a few years ago it became clear that using the Free account is now next to useless! A few months ago I decided to take them up on the premium account offer. This makes the app as effective as the old free accounts. Regrettably Badoo took £10 for a premium 30 day subscription just before Christmas and then banned my account day after Christmas (just over 4 days later). I have had some really pleasant dates from the App and I never threaten people so I am at a loss to know why I am banned? It seems to me that you've only got to have 1 woman who feels bitter at being rejected to report a man and have them banned? I even have to pass criminal record checks for my Job so hardly the sort of Man who needs to be banned from a dating app. To compound issues the customer support appears like a "cut and paste" Robot, and Badoo don't seem in the slightest bit interested in good Customer Service but rather raking in the money! I have requested a refund for services not received but Badoo have 1) refused point blank to restore my membership or 2) refund the money paid. This is illegal in the UK! I have complained to my mobile service provider and will escalate to the UK Telecoms regulator OFCOM. I think its absolutely diabolical this company is allowed to operate at all in the UK. I believe until they can get a handle on their banning criteria and stop charging people for services not received Google Play and Apple Store need to suspend the App from the App store. I will be contacting both Google Play and Apple Store to report on my experience. Anyone reading this - I would avoid Badoo and use a reputable dating company such as tinder or match.
Tip for consumers:
Not to be trusted.
Date of experience: January 6, 2021
Hello there Jon,
Firstly, we're really pleased you were able to find someone on Badoo back in the day- that's what we're all about! Our app is constantly evolving and changing, and while all users are still welcome to use Badoo for free, we also now offer some paid upgrades too for those users who want to stand out from the crowd! We're sorry to hear that you were blocked on the platform- unfortunately, we cannot refund your purchases purely based on this. We only block users that violate our community guidelines, which you can refer to at badoo.com/guidelines for more information.
Thank you for your review and I apologise for any disappointment.
- BadooHelp
Stay away from Xavier Edel in Reims. He was a total douche bag. Lied and said he wanted kids but just wanted to have sex! What a jerk!
Date of experience: November 1, 2013
I've been their paying member for years and never gained anything from it, literally, except two long-distance (from the other side of the world kind of) facebook friends. I can't believe how angry the site makes me every time I visit it.
The badoo features I absolutely despise are:
- The pathetic limitations they impose on you,
- Basically, they are pleading for financial gain at every turn,
- Dirty tricks such as fake profiles, spamming your friends via e-mail after your free trial, fake notifications you get when you are about to stop paying them or just to lure you back in after a period of you not paying them.
- Pathetic pleadings to rate their site almost every time
- Profile photo ratings are great to take away your self-esteem!
- Most users there are just awful to communicate with!
- The pretty ones usually ignore you,
- The kind-of-pretty ones never or rarely message you back,
- The ones you don't want to communicate with can sometimes annoy you hard,
- If you don't meet people's criteria, then you cant message them unless you are a premium member, that is also so much bull$#*!.
Its a colossal waste of:
- money
- time
- energy
- soul
A few days ago I had a nice chat with someone who just stopped writing back, because they don't have the balls to tell you, I'm seeing someone else, or I don't feel a spark between us or nothing they just have a nice chat with you, being formally cordial and even cool, but ultimately abandoning you without a word, and you still hope to meet them, This happens so quite often. It's called ghosting and seems like it's a trend in online dating now:/
I think it should've been shut down a long time ago because it's only getting worse and worse. Online dating, in general, today can be summarized in one word and this word is scam. On a side note there are also many of cheating married people.
It kills the love, it kills the humanity in one's heart, it's just wrong and awful!
And nobody cares. Badoo is becoming more and more artificial and greedy by the day and its literally giving you less and less chance to meet anyone and discover genuine chemistry based on and an intellectual level. In my opinion Its a total disaster.
Date of experience: April 1, 2018
I met the love of my life on badoo in the fall of 2015 we just recently got married. It's not that bad of a site once you weed out the $#*!s
Date of experience: May 11, 2017
Hi there!
We're so happy to hear this, congratulations!:)
We would like to ask if you'd be interested in sharing your amazing story with us along with a photo of you and your partner. Your story will surely motivate many people and help them see that true love really can be found through Badoo! If you do, please send us a message at <www.badoo.com/feedback>.
We look forward to hearing from you!
It is just a big money hole. I can't imagine wanting to pay what they want to chat and or meet. As bad as Phrendly.
Date of experience: November 3, 2017
Hi Stanley!
Thank you for your message.
You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people. Our premium features provide the possibility to gain more attention, but they are totally optional and not required to use our site.
Please do not hesitate to get in touch with us via Facebook or Twitter with any feedback, we're always happy to hear from our users!
Yes I am very annoyed I was charged 15.75 euro from my bank account just to put a sticker in a message to someone. That's absolutely scandalous
Date of experience: August 8, 2017
Hi Amber!
This doesn't sound right, please contact us on any of our social media profiles and we'll look into this for you. Our stickers are definitely not that expensive!
We look forward to hearing from you.
Fake accounts. Unauthorized charges.
Lies in their Terms and Conditions. Lies from their "support."
Shameless fraud.
Date of experience: July 20, 2022
Very bad customer service and very expensive, avoid this web site...i would not recommend it...
Date of experience: August 4, 2023
This idiots charge lifetime vip and block your account for several reasons, a real abuse... don't you believe them
Date of experience: June 12, 2021
Greetings Serdar,
We do regret that this is how your experience turned out. However, you agreed to our Terms and Conditions: badoo.com/terms. Here, we tell you that Badoo may revoke your access to the platform, including any pre-paid features and subscription, if you do not follow the Community Guidelines: badoo.com/guidelines. As a rule, Premium membership is non-refundable.
In this case, our moderators have blocked you for breaching the Guidelines. If we have not double-check the block yet, please contact our customer service via badoo.com/feedback or@BadooHelp on social media (fastest response). We'll check the decision and answer any other questions.
We look forward to hearing from you.
- BadooHelp
Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.
Hey Ana,
Our moderators go through each report to ensure that everyone is blocked accordingly. If there is no need for the block we will not block.
If you still think this is unjust please do contact us on@BadooHelp with your registration details and we can look into this for you.
Hope to hear from you soon.
-BadooHelp