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    Badoo

Badoo

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Overview

Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.

  • Service
    89
  • Value
    88
  • Shipping
    21
  • Returns
    21
  • Quality
    78

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
2
Neutral
0
Negative
8
View ratings trends
59
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How would you rate Badoo?
Top Positive Review

“BAD DATING SITE”

Mathew E.
1/19/24

This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here

Date of experience: 1/18/24
See positive reviews
Top Critical Review

“They're absolutely terrible company. Buyer beware don't spend your money.”

BRADLEY R.
11/29/24

They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.

Date of experience: 11/27/24
See critical reviews

Reviews (606)

Rating

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Reviews that mention popular keywords

credit card (44) phone number (22) customer service (29) bank account (16)
Thumbnail of user reneh122
Switzerland
1 review
7 helpful votes
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July 16th, 2021

I bought a life long premium subscription last december. Today got blocked. I expressed my anger for 2 thai women who pretend beeing in Switzerland but actually live only in Thailand and do not speak any English. And there is no way to contact badoo. Stay away from this company. Never again. Only stupid abd low life creatures on this platform. NEVER AGAIN. Do NOT send them ever any Money. Very rude firm.

Tip for consumers:
Do not send them any money. Do not vuy Premium membership. And for sure do not buy life long Premium membership. They will block you and you loose your money

Products used:
live long Premium suscription

Service
Value
Quality

Date of experience: July 16, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Rene,

Sorry to hear this. We block anyone that violates our guidelines.
Unfortunately, if you have been blocked correctly we will not be able to refund you for these services as our guidelines were violated. If you still think this is unjust please do contact us on@BadooHelp on any social media form and we can look into this for you.

Hope this helps!

-BadooHelp

Thumbnail of user mikem435
GB
1 review
4 helpful votes
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December 5th, 2016

Looks like people there is fake. No interaction at all.
Worse than that, be careful when you type your card details. They go there without any concerns as the Terms and conditions specify no refunds is made.

Date of experience: December 5, 2016

Thumbnail of user marka61
Malta
1 review
12 helpful votes
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April 7th, 2013

Apart from the handful of local friends whom I can meet any time I want, the rest are simply depressed highly strung insecure single women plastered in make up & bragging about men being such bastards for dumping them... I can understand why.

Date of experience: April 7, 2013

Thumbnail of user jayv48
GB
1 review
8 helpful votes
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June 24th, 2018

Badoo keeps you busy for nothing, but constantly asks for your money. The fun-seeking women rather do not answer, a concise answer remains the exception. I find in real life quick a connection and am with 6'3, robust and sporty not really unattractive. It goes apparently here, which is here in the reviews is also confirmed, only about money and rip off without quid pro quo.

Edit -->Hey Jake T., Badoo Representative, what do you say to the many dissatisfied people? Coincidence, or business model of the industry?;-)

Date of experience: June 24, 2018

Thumbnail of user normp2
Canada
1 review
12 helpful votes
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January 16th, 2017

Badoo charges large sums of money for absolutely NOTHING.

If you plan to use this app, make sure to deactivate your credit card info or simply delete it from your app settings, or you will be automatically be charged for any of their services, even if it is by mistake.

In my case, I got the usual annoying pop up, which doesn't ask you to confirm your order, you can't even press back. If you were rating multiple users on their photos and you got this pop-up all of a sudden, you might activate a transaction accidentally.

I now owe them $49.99! Based on their terms I don't qualify for a refund.

SCAM!

Date of experience: January 16, 2017

Thumbnail of user locztal
South Africa
1 review
2 helpful votes
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April 22nd, 2017

Badoo is been unfair to its followers by telling us to verify our accounts. I have tried 20 times but still telling me I was not approved. What the hell is going on? Are you guys trying to get rid of customers or what? Remember all those foolish gestures we using our own data

Date of experience: April 22, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Loczta!

The security of our users is our top priority and, to ensure we keep the community safe, we require users to verify their profile. Unfortunately, this process is mandatory and will need to be completed if you wish to continue using your profile.

We're sorry that you have experienced issues with the process. However, we'll be happy to go through this with you! Please send us a private message including the email address linked to your Badoo account and we'll look into it for you. You may contact us on Site Jabber or on any of our customer support channels (links in profile).

We look forward to hearing from you!

Thumbnail of user vincentg14
GB
1 review
4 helpful votes
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October 14th, 2013

Badoo has stolen money from my account, I think this was happening for longer period of time, I just became aware of it. Please never give them with your bank details. I bought super powers and then I opted out but they still continued to take money from my account, without my knowledge and without my permission. They are thieves Another thing is, they claim so many people joined them, but when you look how many people left, if you have contacts on your list, after 6 months none of them will be still there, but yet, badoo is claiming their numbers are growing, it is a lie, a con, a criminal activity.

Date of experience: October 14, 2013

Thumbnail of user mikesj
TT
1 review
6 helpful votes
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April 7th, 2016

There should be a way for a user to identify the profiles he or she already viewed. I can't remember all the names and profile pics and to make matters worst some names and profile pics change. Users would see me visiting their profiles more than once, twice, three times n think I'm stalking or just being creepy when I'm not, so please fix this Badoo. Thanks

Date of experience: April 7, 2016

Thumbnail of user samd197
Spain
3 reviews
18 helpful votes
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July 3rd, 2018

Badoo charged me an annual subscription of 129.99 while I only wanted one week at 4.99. I wrote to customer service to request a refund and the response was firm. They refuse to pay me back and since I have sent them several emails that remain unanswered. They're crooks.

Date of experience: July 3, 2018

Thumbnail of user peterd97
California
1 review
15 helpful votes
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January 18th, 2016

Took my Money for credits I could use for so called premium features. I paid on Google play store. When the credits didn't appear they said we'll let you know when you can use them. Finally after an angry complaint they said " our review shows you used them already". This is horrible business. A cold calculated theft of money. Please don't use them. It's a waste of time. You'll wonder also why so many of the women look like models. All within miles of me. Right.

Date of experience: January 18, 2016

Thumbnail of user joh12093
Canada
1 review
3 helpful votes
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December 7th, 2016

I joined Badoo last month and it's been okay. Some things I love and others get on my nerves a bit. I've been using wejustfit.com for best part of a year now so im more familiar with that site and had a lot of good dates, but someone told me that adding another site to your list of memberships really helps. I can see that of course, it definitely makes good sense. Im not sure if ill keep badoo as my second subscription long term but it's fine for now.

Date of experience: December 7, 2016

Thumbnail of user stevenr1318
Luxembourg
3 reviews
9 helpful votes
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December 28th, 2021

It's not in their best interest to let you meet people, so they just filled their site with fakes and bots. There is nothing to do there with 5% chance of getting a reply from presumably real women. It's not a normal and legit working site - they use stolen identities and fake profiles to entice you to pay for membership. By the way, I was foolish enough to top up my profile on Badoo, it didn't change anything ( except of the thickness of my wallet). The bottom line is: don't get engaged with Badoo, it's not worth the money and the time!

Date of experience: December 28, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey there,

We assure you there are no bots. Our moderators also work 24/7 to remove any fake profiles from the app as we take it very seriously.
Please report anyone suspicious that you see as we have a 0 tolerance policy for fake accounts.
Remember it is free to speak to your matches, so we hope you will give us another chance and get matching!

-BadooHelp

Thumbnail of user johnk1297
GB
2 reviews
8 helpful votes
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August 30th, 2019

I am a member of badoo, with premium membership, what a waste of money. Cannot contact visitors to my profile as it says i have chatted too much, thats why i got premium... and locals, my age group they ask for credits. Join if you want, just never pay them money,

Date of experience: August 30, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi John!

Badoo is free to use! However, you can decide to purchase any of our premium features in order to improve your chances and enhance your Badoo experience. You can create a profile, upload as many photos and videos as you want, and chat and meet new people.

Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on badoo.com/spp

Feel free to reach out to our team if you have any questions on how to get the most out of your Free BAdoo account, you can reach us via email at badoo.com/feedback, or find our support team on Facebook and Twitter with@BadooHelp.

Best,
Badoo Team

Thumbnail of user jq14
New York
1 review
32 helpful votes
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May 3rd, 2020

Badoo is pretty terrible. I hardly EVER swipe right on any of the women I see on here. If you could imagine all of the unattractive women you come across in real life, they're basically all on Badoo. Chunky, plain, ugly, low value women in tight clothes, taking selfies in bathrooms, bedrooms, backyards full of broken kids' toys. Makeup caked on. Snapchat filters. Profiles complaining about all the unemployed fk-boys who message them. A ton of, "Stay-At-Home-Moms," on here. Yeah. Just stay away...

Date of experience: May 3, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi there.

We're sad to hear that you think this and we appreciate that we each have our own preferences and desires, but we think all of our community is beautiful. We expect everyone to treat each other with kindness and respect on Badoo and we don't discriminate against any user for any reason.

- BadooHelp

Thumbnail of user teom34
California
1 review
6 helpful votes
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November 15th, 2019

I was a member for exactly 2 hours. Dozens of fake profiles ( easily exposed in chat when they dont reply to questions and start repeating their script. Video chat is only available on the mobile app.
Be careful when you try to delete. I eliminated my pictures and i was kicked off the site for not having a pic before i could confirm i was deleting.
I feel like I've just crawled out of a swamp.

Date of experience: November 15, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hello Teo!

As Badoo is a free website to join, in some cases there are individuals who create profiles on our site with false intentions. We take the security of our users very seriously and assure you that we do our best to implement the most effective solutions to remove these profiles from Badoo. To assist us in this process, we encourage you to report any profiles to us that you may find suspicious. We also recommend that you visit the following page to find some safety and security tips: badoo.com/safetytips.

We are sorry to hear this. You would usually not be removed from Badoo for not having any pictures after two hours. Blocks are always a consequence of breaching our guidelines. Don't worry, we are happy to have a look into this for you! Just send us a message on https://badoo.com/feedback and our team will double-check the block for you.

You can always message our support team if you have any more questions or concerns.

- BadooHelp

Thumbnail of user aprilk55
Arizona
1 review
7 helpful votes
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April 28th, 2019

You aren't allowed to show ANY skin in your profile pics they deleted my account and blocked me because of the shirt I was wearing. Are you kidding me? No warning no nothing! Last time I checked this was supposed to be an adult dating site give me a break

Date of experience: April 28, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi April,

Thanks for your review on our photo moderation guidelines.

After checking your photo, we can see that it is somewhat revealing and should be placed in your 'Private Photos' album. This is because we want Badoo to be a wholesome environment. If you think this is too strict, we'll be happy to record your feedback for our team and look into new ways of allowing such images on your own profile. However, for now, please be sure that you're meeting our guidelines when uploading new photos.

Badoo Team

Thumbnail of user tijunac
Michigan
1 review
2 helpful votes
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December 9th, 2021

This site is just scammers and fake profiles. I was banned because I turned down random sex with a stranger and he reported me. But when I reported actual abuse nothing was done. Don't waste your time its just for thirsty men to act like gods

Date of experience: December 9, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Tijuna,

We are sorry that you feel this way. We block anyone that violates our guidelines.
Each report is sent off to our moderators who carefully go through them to ensure that everybody is blocked correctly.
If you would like us to go through this with you please contact us on@BadooHelp with your registration details and we will happily go over it.

Hope to hear from you soon.

-BadooHelp

Thumbnail of user shelbyb42
New Jersey
1 review
2 helpful votes
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August 30th, 2016

Expected this to be good and it duly delivered. Impressive site. Also check out WeJustFit.com if you havent already, had a very fun date on that site last weekend and it is similar to Badoo in terms of being busy and easy to use. Enjoy x

Date of experience: August 30, 2016

Thumbnail of user martinm837
GB
1 review
11 helpful votes
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July 5th, 2020

Don't use Baboo or Bumble very risky and when there's a problem they won't answer it do not buy any bear products look at more reviews people get Blocked and they will not explain why your account is blocked it's left wide open for anybody who wants to be in big fictive to all the people who are just trying to get by we will find out the hard way that is if you don't want to talk to someone at the bottom of the list it will say not interested but a lot of these people are not doing that that's taking any of the other in the list reporting it and then you get blocked. Be very careful with this site it's a con bumble is the same about the same grease so I can get blocked on one you'll get blocked on both keep digging for more answers on the net

Date of experience: July 5, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Martin,

We're sorry that our moderators were unable to give you more of an explanation about the reason behind your block. Please understand that we cannot always reveal any detailed information about specific reports made against our profile as this would compromise the privacy of our other users. This policy is in place in order to allow users to feel confident and comfortable reporting other users that are violating the Community Guidelines.

If you have any further concerns that you would like to discuss with a member of our team, we encourage you to reach out to us at any time- we're always happy to help.

- BadooHelp

Thumbnail of user kevinm363
GB
1 review
9 helpful votes
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April 20th, 2018

On following a notification after bumping into somebody a pop up window offering a lifetime premium popped up, I hit the hole button on my phone to exit and inadvertently purchased premium for £99. I dont want this and cant afford this. I am single father to a disabled child and this is a lot of money for me.

Have tried speaking to the customer services to explain but they refuse to refund despite the terms and conditions giving the right to cancel within 14 days.

Awful service, awful app. Not human at all when it comes to dealing with people and not following my consumer rights.

Date of experience: April 20, 2018

Thumbnail of user janetp59
GB
1 review
1 helpful vote
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May 27th, 2017

I have just come back from Tenerife but when I want to chat to one of my UK friends it won't allow me to. Well I send a message I get no response from them which makes me think something is wrong. The problem has been resolved thank you.

Date of experience: May 27, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Janet!

Thank you for your message.

This doesn't sound right... Would you mind sending us a private message with the email address linked to your Badoo account so that we can investigate this?

We look forward to hearing from you!

Thumbnail of user ultrac3
Alabama
1 review
2 helpful votes
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May 23rd, 2016

A google search for "Badoo help" brings three results for Badoo's help site and they are all non-functional. No information is listed and the input toolbar yields no returns. Secondarily, I suggest a "Check out" button when a profile has pictures, and have the "Like" button available when there is a reasonable amount of information displayed (i. E. interests, bio, thoughts...).
The chat 'function' is ambiguous and usually unavailable. Lastly, the option to change what I'm there for as well as the age range is non-existent in the profile options.
Like much in the world, Badoo has potential, but it is currently failing.

Date of experience: May 22, 2016

Thumbnail of user craigs1013
GB
1 review
2 helpful votes
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May 20th, 2022

Had been using the site for a few months and decided to buy a few credits to send more messages. Was offered a 180 day premium membership for £14.99 so decided to go for it. Was then charged £86.99. Went to PayPal to try and resolve the issue cancel the transaction or at least cancel the repeat payment agreement. Found my enhanced membership had been rescinded on doing this. No response from Badoo. So have in effect been charged £86.99 for a one day membership. They basically want the right to keep on ripping you off indefinitely. Absolutely disgusting practices from a so called reputable dating site. Would go for the free service if you want to be inundated with Tai Women looking to come to the UK but other than that steer clear and most certainly do not give them a penny. Would give them a Zero star review if that was an option

Tip for consumers:
Just don't get involved in any financial transactions with badoo . How they can get away with this is baffling

Date of experience: May 20, 2022

Thumbnail of user ew260
Wisconsin
1 review
0 helpful votes
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January 12th, 2023

Why is it that when I type whole country for location it only shows me Chicago Michigan Minnesota Pennsylvania and Ohio it never showed me what state I'm in no State on the west coast at all I think they go by what you say your race is and put you in specific places to keep you there this really sucks

Service
Value
Quality

Date of experience: January 12, 2023

Thumbnail of user antr4
Pennsylvania
3 reviews
38 helpful votes
  • Send Message
February 11th, 2019

You can't send messages unless you pay for "credits" and a lot of the times people either don't reply OR they're mad far from where you are. If you're lucky enough to get a reply, most likely the conversation will die out soon due to lack of vocal communication or they are lame a** bit**es. Sorry not sorry

Date of experience: February 11, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thank you for your review!

You can message most people for free, and contact anyone you match with. If you don’t want to wait until the user likes you back, you can still use credits to initiate a conversation with her.

This provides the best experience for all our users, as many have asked us to help manage the number of messages they get.

Improve your chance to get matches by adding your best photos and playing Encounters.

Thank you for your understanding.

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Thumbnail of user manelm
Badoo H.
Badoo Customer Service
Typically does not respond to reviews

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