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    Badoo

Badoo

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Overview

Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.

  • Service
    89
  • Value
    88
  • Shipping
    21
  • Returns
    21
  • Quality
    78

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
2
Neutral
0
Negative
8
View ratings trends
59
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How would you rate Badoo?
Top Positive Review

“BAD DATING SITE”

Mathew E.
1/19/24

This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here

Date of experience: 1/18/24
See positive reviews
Top Critical Review

“They're absolutely terrible company. Buyer beware don't spend your money.”

BRADLEY R.
11/29/24

They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.

Date of experience: 11/27/24
See critical reviews

Reviews (606)

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Reviews that mention popular keywords

credit card (44) phone number (22) customer service (29) bank account (16)
Thumbnail of user dawns57
Washington
1 review
13 helpful votes
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May 12th, 2016

I have been on a few dating sites, there all about the same! Don't expect to find do price center charming, it's entertainment at the most! But this site. OMG... I have been approached again and again by men claiming g to be in the military on "piece keeping missions" either in Africa or Afghanistan! And I mean one after the other. Ladies be careful because this site is riddled with scammers claiming to be in the military!

Date of experience: May 12, 2016

Thumbnail of user paulon8
Indonesia
1 review
2 helpful votes
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August 3rd, 2019

Badoo select all lady have charmed and block them to the men want contact, push them to buy their product, Badoo use private life of member, this is totally illegal... they are cheating and they let people to use porn pictures... must be closed asap

Date of experience: August 3, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Paulo,

You can use Badoo for free and it is up to you to purchase any of our premium features or not. You can create a profile, upload as many photos and videos as you want, and chat and meet new people.

Our premium features provide the possibility to gain more attention. You can find more information about the features available with credits on https://badoo.com/credits and the subscription-based Badoo Premium package on https://badoo.com/spp

Please do let us know if you have any other questions!

Thumbnail of user alexanderw157
GB
1 review
1 helpful vote
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April 6th, 2021

I decided to purchase some coins for 8.99 for a little bit of fun on the badoo app... only to find not only did badoo take the 8.99 but charged my card for a full years premium membership. I have requested a refund but have had no response. This is definitely fraudulent internet activity of the highest caliber. I sincerely hope that this will be resolved or I will be reporting fraud via my bank.
Alex

Tip for consumers:
Don't bother is seems to be a scam and they will abuse your credit or debit card

Service
Value
Quality

Date of experience: April 6, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Alexander!

Sorry to hear you're having trouble with billing! Have you reached out to our support team at badoo.com/feedback and included an email address they can respond to? If so, please check your junk and spam inboxes for a response. Alternatively, you can reach us via social media at@badoohelp. We'd never take a payment without your prior consent so we'd definitely like to take a look for you and clear up anything that's gone wrong.

Thanks for reaching out!

- BadooHelp

Thumbnail of user mitchm155
California
1 review
0 helpful votes
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November 12th, 2022

Terrible place and food not great waiter name Grayson rudely refuse our service dog. He has no right to treat us poorly. Hope the management will remove him from working there, he has no manners. He needs to go proper seminar about manners and etiquette.

Date of experience: November 12, 2022

Thumbnail of user richardn52
GB
1 review
8 helpful votes
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July 27th, 2016

I followed a female through email and pictures for 2 weeks all seemed genuine at first eventually given a mobile however at last minute money was demanded and it became clear this was a scam no contact since and never going back on this site.

Date of experience: July 27, 2016

Thumbnail of user warrenj16
Australia
1 review
4 helpful votes
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May 20th, 2017

I have deleted the app from my iPad, the latest upgrade is a complete downgrade.
It is so user unfriendly it is not funny.
They have deleted the viewing window when you could view 9 pictures at a time, the photos are not scaled to fit.
It has been done to make you get the paid version, and that is no better.
They only saving grace is that the website still works reasonably well.

Date of experience: May 20, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Warren!

We move fast and are working hard to build the best way to meet new people. We think that these exciting changes are the first step on a journey to creating a game changing app. Your feedback is very important and helps to guide us forward, so thank you. We will be sharing it around the company to improve Badoo in the future.

Please keep an eye on our future updates, we want to keep making Badoo even better!

Thumbnail of user johnnys37
India
1 review
7 helpful votes
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March 15th, 2016

Badoo is free to use. All those people don't dare try to invest only one dollar in one of the paid prime dating sites but keep writing negative reviews about Badoo. Wow, there are Fake profiles on Badoo? LOL :) What did you expect! You get what you pay for... and if you use a FREE social network or dating site you will find FAKE people as well!

Invest a few bucks and get a gold membership on sites like Mingle2day if you want to seriously get to know someone. Or use Badoo but stop complaining that you will find fake profiles!

Badoo is a fun place to be and you can spend some nice time on here.

Date of experience: March 15, 2016

Thumbnail of user alenh22
Washington
1 review
11 helpful votes
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August 10th, 2020

I noticed that Badoo is increasing the number of credits it costs to message someone the more credits you buy. This is illegal. They take advantage of paying customers by making you spend more money. What originally started as 10 to 50 credits per message is now at 200 to 300 credits.

Date of experience: August 10, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thanks for reaching out to us about this, Alen!

I appreciate that it might be frustrating to see the price increase and I will pass your concerns to the relevant team about this. Please note, this price applies for all users on Badoo, not just for you! And remember, you’ll never have to pay to message people that you've already matched with!

Do let us know if you have any other questions or feedback and we’ll try our best to help.

- BadooHelp

Thumbnail of user faicalb
Belgium
1 review
12 helpful votes
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June 10th, 2020

Hello,

Today it is my first use of your badoo site then as it is my first use, I wanted to test then I made a purchase of 2 euros which was buy and confirm by myself, but unfortunately after I checked my PayPal account and the... the surprise I see that you have debited from my account 3 other subscriptions that I did not authorize or confirm please reimburse me 141.98 euros... Yours

Date of experience: June 10, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hello there,

We're sorry to hear that you're having trouble with billing on Badoo. Please drop us a private message with your registered email address or phone number (including country dialling code) that is linked to your profile and we'll take a look into this as soon as we can!

- BadooHelp

Thumbnail of user chrysanthit
GB
1 review
2 helpful votes
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February 5th, 2019

This site has full of nutters.

I dated someone for a while who was married and is posing as single hardcore.

Reported him and they didnt bat an eyelid.

As said In my comment usually sites cancel accounts when something like that happens

Date of experience: February 5, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thanks for your review Chrysanthi.

We really appreciate your feedback on this and we can understand your frustration.

While this is generally frowned upon and dishonest, unfortunately, since the user has not violated our guidelines or broken the law, we're not able to ban them from Badoo for simply lying about their current relationship status.

We sincerely hope that this does not effect your experience going forward and we hope that you do encounter users who are more honest with their current status.

If you feel there is anything we can do to improve your experience, please feel free to reach out to our team at badoo.com/feedback, or find our support team on social media with@BadooHelp.

Kindest regards,

Badoo Team

Thumbnail of user kimberleya10
GB
1 review
6 helpful votes
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October 25th, 2019

"Earning credits" then Badoo take them and won't explain why. I have complained numerous times especially when they took 27,000 credits after one stream! Massive scam and I am reporting them to Ofcom. Please ensure you report them too if you experience anything similar. Owned by a Russian billionaire... surely he doesn't need to be stealing from us?!

Date of experience: October 25, 2019

Thumbnail of user hansp30
Netherlands
1 review
11 helpful votes
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July 14th, 2018

I received an e-mail from Badoo saying... You have Badoo Premium!

Congratulations, you have now achieved a special status on Badoo with Badoo Premium subscription!
We have charged 65.99 to your iDeal account.

So I wrote them an e-mail saying that I never gave them permission to do this. This was their reply:

Hello,

Thank you for contacting us.

Since you previously added your payment details to your profile, you were able to purchase Badoo Premium with our one-click method. As a courtesy, we have now removed your payment details from your account to prevent this method being used in the future.

Unfortunately, according to our Terms and Conditions, this type of service is non-refundable.

I called my bank (I live in the Netherlands), they said I can cancel any payment, get my money back from any subscription within 90 days and block their account. And I can do it all by myself online with my bank account.

I hope this helps others with the same problem

Date of experience: July 14, 2018

Thumbnail of user billyb62
Iowa
1 review
16 helpful votes
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February 15th, 2015

Catered for women. Men get the shaft. You can send hundreds upon hundreds of messages, and get absolutely zero replies. If you want to speak with certain "popular" ladies, you must pay to have priority over free users.

The site encourages women to not reply, by giving them the option to not accept your first message in which they judge you based on your default picture, all by itself. Women don't even view your profile, they don't talk, they put absolutely no effort toward anything except ignoring people. Kind of defeats the purpose, don't ya think?

The site is also ban happy. Say one politically incorrect thing, someone gets butthurt, reports you, and boom, your profile is gone.

F*** this literally WORTHLESS website.

Tip for consumers:
Here's a tip, DON'T use it. Save your time because this site will end up doing nothing but wasting your time.

Try meetme, the people are no better by any means, but the website doesn't have draconian rules that lambast and force males to pay or leave.

Service
Value
Shipping
Returns
Quality

Date of experience: February 15, 2015

Thumbnail of user samp242
New York
1 review
9 helpful votes
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May 21st, 2016

This is a horrible site. (1) Mostly scammers, robot accounts or abandoned accounts. (2) it will NOT let you delete your account unless THEY send a password to your email, good luck trying to get that password sent, which means you cannot delete your account!
This was the absolute worse dating/social site Ive ever been on.

Date of experience: May 21, 2016

Thumbnail of user dennisl328
Netherlands
1 review
3 helpful votes
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November 1st, 2020

I Downloaded this app for fun about a week ago i think. And i saw that they take one day premium package things. So im like, sure why not ill try it for a day, never tried anything like this before so why not. Sucked pretty bad, as expected. But for 1,99 who cares right. And thats how they get your payment details, and just start stealing money from your account.

These guys think they can end up taking 40 euro's out of my account, without any of my concent. During the whole registration process not once was there a clear notice of a 40 euro extra cost. Why in hell would i pay 40 euro's for one day on some cheesy booty call site. It stated only 1,99 Nothing more.

DO NOT DOWNLOAD! STAY AWAY!

Date of experience: November 1, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Dennis,
Our service is a subscription based service. You can read more about it here: http://badoo.com/terms
We do ask that our users unsubscribe from this service to avoid these payments from going out. If you would like any further help please do contact us on@BadooHelp and we can have a member of our team look into this for you.
-BadooHelp

Thumbnail of user rachell161
North Carolina
3 reviews
9 helpful votes
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September 8th, 2016

There are so many scammers on this site. I had no idea what I was getting into.
I met a man named William Wilfred who claimes to be a U. S soldier in Kuwait. After sharing my most personal thoughts and even my body to this man I began to really trust, he ended up asking me for money to assist in an emergency leave so he didn't get sent to Syria. He is very good at convincing women he cares about you and wants to come meet. This needs to stop. It can cause real harm to people. I am devastated.

Date of experience: September 8, 2016

Thumbnail of user danr56
Dan R.
Romania
6 reviews
34 helpful votes
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October 24th, 2015

I will be very honest....I am an old user of Badoo...I started using it about 5 years ago. It was very nice....and i met many women...in fact the love of my life and my future wife is from badoo. Now i don't know what has happened.....it is full of fake profiles...you send 50 messages and nobody replies ??? messages aren't even read. And also after you verify your number and connect to google or facebook...you should have 10 contacts / day. You have them in the first day , after that you are switched back to 5 contacts / day...And of course if you want more....you have to PAY !!

So , I don't recommend badoo...i think it is scam now....and I am sorry to say this since in the past was one of the best....

Date of experience: October 24, 2015

Thumbnail of user generall11
Texas
1 review
28 helpful votes
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June 19th, 2016

I will try to keep this short and to the point. My ex husband, who was diagnosed with HIV years ago, hooked up with several woman using this app. These women were so desperate they didn't care to get to know him. They talked to him a few times, then that was it. Bang. He NEVER disclosed his status to any of them, and never used protection as far as I know. We lost him to full blown AIDS recently. I would never wish what he had to go through during his last days on my worst enemy. My message is this: please be careful. Get to know the person you are talking to. Care about yourself enough to know that there are better ways to find someone than this discusting hook up app. Thank you for reading this.

Date of experience: June 19, 2016

Thumbnail of user yh9
Colorado
2 reviews
14 helpful votes
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July 21st, 2016

This is an ok site, but it is sad that there are so many posing as over seas military men. I have encountered at least 10 already and blocked or reported them all. I feel the need to spread the word because this disgusts me. Having a brother who served, I asked all the right questions they couldn't answer from identifying the unit they are in (from the patches in their pics), and where they are stationed (we do not even have troops in some of these places). Most tell a story about being a widower and/or having a kid and looking for a good girl to love them.

Date of experience: July 21, 2016

Thumbnail of user jackys18
GB
1 review
12 helpful votes
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July 12th, 2019

If you're an average man with average looks, and you're 40-plus, you have about as much chance getting a date on Badoo, than you do winning the Lottery every week for a year. It's not going to happen. I am that guy. Average looks and 43 years old. I had a profile on there for three months. I sent messages to average looking women. Some looked at my profile, none messaged back. My photo was also rated 1 out of 5. I don't know what purpose that serves other than to try and cripple the confidence of whose photo it is. I'm thick-skinned so it didn't bother me. But I had this vision of women low rating guys just to make the guys feel hurt. That aside, Badoo just like POF, has a database of anti-social women who don't wanna chat and most certainly don't want to date. They're so shallow, if you're not a hot guy they won't even reply. And this coming from average to below average women. Fat and middle aged. Unbelieavble. A waste of time.

Date of experience: July 12, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Jacky,

We're sad to hear you're not having a great time on Badoo. We work hard on promoting users to make the most of their profile and being interactive on Badoo, as well as aiming to create more meaningful connections.

We'd be happy to take a look at your profile and offer some advice on putting your best foot forward if you think this is setting you back? Just reach our to our team on Facebook or Twitter@BadooHelp and we'll take a look.

Thumbnail of user georgem1331
Alabama
1 review
6 helpful votes
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November 1st, 2020

So I know we all need money. But you get cash from ads AND people who you can talk to... I've had my account canceled because I've paid for one month of your service and canceled but you decided to keep billing. Hopefully you and your company will go bankrupt in a bad way. The curse you've placed on us shall fall on you 100 times harder. Badoo shall burn for their scam. Sadly tagged does better. Foxtrot uniform Charley kilo Yankee Oscar uniform! From the bottom of our hard earning pocket badoo.

Date of experience: November 1, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey George,

We are sorry to hear that you have not had a good experience with us. Unfortunately unlinking your card, or deleting your account is not the same as unsubscribing to the service. Once you are subscribed to these services they will renew themselves as the details have been saved.
Please do contact us on@BadooHelp so that we can have a member of our team look into this for you.We can then see what has happened.
Hope this helps.
-BadooHelp

Thumbnail of user harrya113
GB
2 reviews
10 helpful votes
  • Send Message
July 31st, 2021

I remember when I had first joined Badoo after going on an off tinder premium for a long time.
Originally Badoo gave you hundreds of free swipes per day
Now as it has become popular I'm not sure if you even get 50!
And the price is outrageous! I can't imagine anyone paying that much for it tbh.
I have met nice people on there and had relationships, but for such a basic site/app it should not cost that much at all and should give you at least 100 swipes per 12 hours tbh.
And sometimes I watch adds to send someone a crush and somehow it says "you've used up all of your swipes" as if sending someone a crush without paying acts your swipes aswell? They will still earn money from the advert so I don't see why this is an issue?
It is just money grabbing trash like all of the other apps

Date of experience: July 31, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Harry,

We are sorry that you feel this way but don't worry - your swipe quota refreshes after 24hours!
And it is free to speak to your matches, we still think that this is the best way to connect to people so get matching!

Always feel free to contact us on@BadooHelp on any social media form and we can look into this for you.

Hope to hear from you soon!

-BadooHelp

Thumbnail of user misse5
North Carolina
1 review
11 helpful votes
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October 2nd, 2014

I get so tired of reading reviews about fake profiles and scammers. That's not badoo's fault, its a free site, jeez. Why are you talking to people outside of your city, red flag, read the profiles, all you need to know is there. Who sends money to people they dont know. Use some common sense. Dating sites have good and bad, if you really want to find someone, stop being lazy and weed through the foolery. You have to do the same thing on paid sites.

Date of experience: October 2, 2014

Thumbnail of user bjk19
GB
1 review
1 helpful vote
  • Send Message
January 5th, 2022

Could you do a better and proper investigate and review for my my account as I did 4 accounts and been blocked without any consideration. I understand the guidelines and and terms/condition and I am aware that I had never violated the rules. You can check all the conversation and check it your self. I would suggest if someone has been reported you have to investigate thoroughly not blocked straight away. It's not fair and unprofessional. My account verified and photos are genuine.

I would greatly appreciate if you could provide the details for your decision blocking my account with a good reasons. As far as I aware this apps to make friends and connect to the community. It's very frustrating and I can see I'm not the only person who had a complaint about it. Pls make it right!

Date of experience: January 5, 2022

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Bj,

We block anyone that violates our guidelines. Once blocked this block is permanent meaning every account you create will also be blocked based on the original violation. If you would like us to look through this for you please contact us on@BadooHelp or https://badoo.com/feedback/
Hope to hear from you soon.

-BadooHelp

Thumbnail of user peregrineh
Pennsylvania
1 review
4 helpful votes
  • Send Message
August 26th, 2017

Apparently signed up without ever inputting a password so I can't delete my account.
Every photo I upload is somehow tagged as a group photo despite only having me in them.
I can't select my own main profile picture.
I have to connect to facebook for basic information instead of inputting it myself.
Every single aspect of this site is clunky and unusable. It's ridiculously difficult to figure out even the most basic function without running into some kind of an issue.

Date of experience: August 26, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Peregrine!

We're very sorry to hear that you've had this experience with us, but we've got some easy tips to help you solve these!

If you are unable to see the 'Account' or 'Sign out' buttons, then you will first need to create a password for your account. Please click on 'Get Password' in your account settings. You will be able to sign out once you have confirmed your password.

Regarding the photos, only pictures where your face is clearly visible can be selected as your profile picture. Pictures where your face is not clearly visible will be marked as group or landscape photos and won't be available to use as a profile picture. Please try with different pictures!

Finally, it is optional to connect any social media profile to Badoo. You can still use it without connecting any method of verification.

We hope this helps, but please do not hesitate to get in touch with us if there's anything else we can do for you or if you require more detailed information!

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Thumbnail of user manelm
Badoo H.
Badoo Customer Service
Typically does not respond to reviews

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