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    Badoo

Badoo

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Overview

Badoo has a rating of 1.3 stars from 606 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 500th among Social Network sites.

  • Service
    89
  • Value
    88
  • Shipping
    21
  • Returns
    21
  • Quality
    78

This company does not typically respond to reviews

Positive reviews (last 12 months): 20%
Positive
2
Neutral
0
Negative
8
View ratings trends
59
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How would you rate Badoo?
Top Positive Review

“BAD DATING SITE”

Mathew E.
1/19/24

This is the worst dating site ever they blocked my account for something I didn't do and won't reactivate it people be careful with this site they can screw you over worst dating app every don't go here

Date of experience: 1/18/24
See positive reviews
Top Critical Review

“They're absolutely terrible company. Buyer beware don't spend your money.”

BRADLEY R.
11/29/24

They are an absolute terrible company to deal with buyer. Beware don't spend your money. I think after my subscription and my credits are out. I'm gonna cancel everything because the company is a total waste of time and money and energy. And I never did a thing wrong either.

Date of experience: 11/27/24
See critical reviews

Reviews (606)

Rating

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Reviews that mention popular keywords

credit card (44) phone number (22) customer service (29) bank account (16)
Thumbnail of user zaweg
Spain
1 review
4 helpful votes
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September 25th, 2016

Badoo was great few years ago. Now its just a scam site. You have to pay 99% of the time if you want to chat to someone. Doesnt make much sense. Dont waste your time and money.

Date of experience: September 25, 2016

Thumbnail of user rosanned
New Jersey
1 review
8 helpful votes
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June 23rd, 2014

I experienced vulgarity personified and abstracted! Dirt bags by the 100's! Why don't these sodomites go to the local watering hole and get laid. Ignorant and many are unappealing! What a joke!

Date of experience: June 23, 2014

Thumbnail of user ianb413
New Zealand
1 review
0 helpful votes
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June 7th, 2020

Charged $60 for unknown reason over the subscription price. Hidden costs. App quite hard to use. Once paid up you are supposed to buy credits if you want to message. Complete ripoff.

Date of experience: June 7, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hello Ian,

Thanks for your review. To assist you with any billing issues on your account, we kindly request that you contact us directly in a private message. Please include the email address or phone number (including country dialling code) that is linked to your profile?

This will allow us to bring up your details and get back to you as quickly as possible.

Thanks again and we look forward to resolving this soon.

- BadooHelp

Thumbnail of user janeg498
Poland
1 review
0 helpful votes
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June 17th, 2022

Badoo is a nice application but it has problems like all the others, i. E. fake accounts and fees, but generally it's ok. From myself I recommend similar to Badoo - Kupido24 website

Date of experience: June 17, 2022

Thumbnail of user angiea48
Maryland
1 review
9 helpful votes
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December 19th, 2018

This site is horrible. I used to take this site very seriously in the beginning but no more. A bunch of sex-crazed, disease infested, and money hungry men, looking for a female to use. Some of these men look for hard-working stable women to use. Most of them still live at home with their Mama, already have children, "small children at that," and sometimes babies, looking for a woman to take care of them. Really?
Others are married with kids, yet they say that they are separated, but that is all a lie. They are looking for a one-night stand. They start by being kind to you online and talkin sweet online. Once they meet with you they just want to have sex right there on the spot and most of them "DO NOT"... want to even use a Condom, "YES" you heard it right!
Their presentation is horrible and very unprofessional. I have had guys meet me 1) With alcohol on the breath, 2)Drunk, 3)Horny, 4)Sweaty, and just plain disrespectful, "Seriously," Not A Joke!
They will try and take you to a near by bar and pressure you just enough to get you tipsy or drunk even so they can have their way with you. They will try to force alcohol on you whether you drink or not. This site is so trashy and corrupt, and very dangerous I do not consider this site appropriate and no longer do I consider this site safe it's plain "DISGUSTING!

Date of experience: December 19, 2018

Thumbnail of user nicolasj33
Serbia
1 review
4 helpful votes
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March 28th, 2022

It is enough for someone to false report you to get warning, and after that to be blocked.
Moderators are irrational, and something like "i dont like you" is considered hate speech and you will get permanently banned in a minutes. YOU WILL NOT GET REFUND if they decided that your answer to someone "sorry, i dont like asians" is hate speech, and just like that your account will be terminated, WHILE YOUR CREDIT CARD CONTINUE TO BE CHARGED. Just escape and NEVER REGISTER on this scam site, where there a lot of fake profiles anyway.

Tip for consumers:
Dont give credit card under any curcimstances. Only pre paid card with few dollars on it if you really need it

Service
Value
Quality

Date of experience: March 28, 2022

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Nicolas,

We are sorry that you feel this way. We only block anyone that violates our guidelines: https://badoo.com/guidelines/.
But if you believe we have made a mistake, please do reach out to us, and we will review. However, if your account was blocked correctly, the decision will not be reversed.

We are so sorry to hear that your credit card was charged afterwards. All subscriptions are automatically switched off when a member has been blocked to prevent any further charges. Please get in touch with us on@BadooHelp or https://badoo.com/feedback/, and we can look into this for you.

Hope to hear from you soon.

-BadooHelp

Thumbnail of user kevinj644
North Carolina
1 review
0 helpful votes
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February 6th, 2021

I made a profile on this site and paid using pay pal i chose the 3:99 payment just to try the site they charged me another 3:99 and then they charged me 39:99 without my permission if anyone would like to talk to me about this please call Kevin at *******167.DO NOT LET THEM GET YOU.

Service
Value
Quality

Date of experience: February 6, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Kevin,

We are sorry to hear about this. Our payment plans are subscription-based meaning every time they run out they will automatically renew themselves.
Please try turning your subscriptions off to successfully stop these payments from going out.
If you need any assistance please reach out to us on@BadooHelp and we can look into this together.

-BadooHelp

Thumbnail of user grantr20
GB
1 review
5 helpful votes
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March 11th, 2016

Badoo took money from my account then blocked me. I have one phone number only (mobile), which they validated when I opened my account. Now they say its incorrect, so I can't logon. Rip off twats.

Date of experience: March 11, 2016

Thumbnail of user elijahg34
Washington
1 review
0 helpful votes
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December 27th, 2020

I was going through my transaction history on my bank and I realized I was being charged 2.99 20 days a month for the last three months by Badoo, I have never even installed this application.

Date of experience: December 27, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Elijah,
Badoo never charges anyone for a service they've not requested, so we'll be happy to look into this for you. Please send us a Private Message on social media@BadooHelp or use our contact form - badoo.com/feedback. Thank you!
-BadooHelp

Thumbnail of user jasonw96
Canada
2 reviews
12 helpful votes
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February 12th, 2016

- You have to pay to send a message to "popular" (i. E., attractive) members
- You can only message six to ten new people per day for free
- You can't hide the fact you visited someone's profile without paying for that feature (POF lets you do so for free)
- Search results come up in random order and no way to tell which profiles you've already seen, so you wind up clicking on the same profiles over and over
- Search results only display those profiles for which your age falls within their search criteria; change your age, and you get a whole different set of results (POF only allows an age differential of 14 years maximum, but at least they're honest and open about it)
- You can set up a profile using the website without a phone number for verification. The next time you try to log in, they demand SMS verification. If you don't have a cell phone, you can't verify, your profile and pics stay up indefinitely and you can't do anything about it.
- Any e-mail or skype address you give them or even type into the chat gets harvested and sold to spammers. I assume the same thing happens with cell phone numbers.

In summary, this service is run by people with zero ethics (Russians, apparently) and they are now in pillage mode of doing anything to make a buck off it. Best to move on to better and more honest dating sites/apps - POF, Tinder, Match, whatever, anything else would be better.

Date of experience: February 12, 2016

Thumbnail of user lillm
GB
1 review
14 helpful votes
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February 10th, 2015

EX SOLDIER - IAN - SHEFFIELD AREA - AGE 49 - Had a date with this guy he was late, didn't give to much away about him self? And didn't ask me about my self all he was intrested in was my chest, getting me into bed which he didn't and wanted me to send him a rude pic! Very strange guy. Now blocked him... be ware ladies!. He's not funny, no personality, his teeth are green lol yuuk. This chap needs stricking off all dating sites, and he's on many, he just spoils it for every decent guys on these sites..

Date of experience: February 10, 2015

Thumbnail of user gilkesc
Canada
1 review
1 helpful vote
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May 18th, 2021

Very bad sire and it looks some profiles are not real but used to have men sign membership. I do not trust that sire at all. O would not recommend to anyone

Products used:
Their online dating

Service
Value
Quality

Date of experience: May 18, 2021

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Gilkes,

We're so sorry to hear you may have come across some suspicious profiles on our platform. We have systems in place to quickly identify suspicious behaviour as well as a team of moderators that working hard 24/7 to ensure we are building a safe space for everyone to Date Honestly.

However, we also count on the support of the community -if something doesn't feel right, please report it! We take the security of our users very seriously and do our best to implement the most effective solutions to remove these profiles.

- BadooHelp

Thumbnail of user brianm363
GB
2 reviews
5 helpful votes
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February 21st, 2018
• Updated review

The representative from Badoo DID NOT get in touch with me after saying he would, well badoo did indeed contact me by lifting £119:99 from my bank account yesterday, NOT HAPPY :( and unless money is returned shall contact the newspapers abt then taking money from a disabled man who accidentally clicked that when he didnt mean to

Date of experience: February 21, 2018

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Brian!

We have sent you a private message with a resolution to this.

Please do not hesitate to get in touch if there's anything else we can do for you.

Total RIPOFF!
February 16th, 2018
• Previous review

All they are interested in is fleecing you! I have MS and I accidentally swiped to buy Badoo Premium for LIFE! And it has cost me £120! My motorskills and co-ordination at times are pretty bad I didnt mean to buy this service. Badoo customer services said that it couldnt be resolved so I have had to now get paypal involved, I am now worried and anxious as I am going to have to put more money in my bank account to cover this, I wouldnt be surprised if this causes an MS Relapse. All Badoo are interested in is TAKING YOUR MONEY! If Indeed this is not resolved I shall be contacting the newspapers, I am not happy I didnt mean to swipe to buy badoo premium for life! In fact I have had enough of this site period it is an expensive waste of time.

Tip for consumers:
Dont bother

Date of experience: February 16, 2018

Thumbnail of user fatihg1
Lithuania
1 review
10 helpful votes
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May 11th, 2017

They are $#*!ing thieves. I get many replies and meeting with Free Tinder, while I didn't even get more than 2 visits to my profile page at the Paid version of badoo, although I sent likes 60-70 girls and messages to many girls...

And they keep asking you to pay more to be on top of the list or something; my suspicion is they force you to pay much more to be seen in girls' inbox; then why did I $#*!ing pay before?

$#*!ING THIEVES, SOMEBODY MUST STOP THEM...

Date of experience: May 11, 2017

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi there!

We're sorry you've had this experience with us. We're unsure what you're referring to, but we can go through the different premium services we offer to find the right one for you. However, Badoo is free to use and all messages will be delivered regardless of your account status. Please send us a private message including the email address linked to your account (you can do this on any of our social media platforms) and we'll look into this for you.

We hope this helps!

Thumbnail of user tonya135
Canada
1 review
7 helpful votes
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August 3rd, 2018

I went online first time on Badoo talking to this one female she had a UK accent she gave me a bogus number that was it a VoIP computer internet number she told me she was from Toronto bull$#*! warning to all users especially females don't bother going on there it's all bull crap people they're trying to scam you and I'm a guy and some girl sent me some fake sexy pics lied about her life lied about everything told me she never had a kid and then I found out she had a kid clearly it's a scam clearly it's a fraud by using words like baby deer honey darling nobody talks like that it's fake stay away I hope you guys understand that there could be real people but because of people like that they ruin it for everybody else

Date of experience: August 3, 2018

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thank you for your feedback.

As Badoo is a free website to join, in some cases there are individuals who create profiles on our site with false intentions. We take the security of our users very seriously and assure you that we do our best to implement the most effective solutions to remove these profiles from Badoo. To assist us in this process, we encourage you to report any profiles to us that you may find suspicious.

We also recommend that you visit the following page to find some safety and security tips: badoo.com/safetytips

We apologize for any inconvenience, and please let us know if you have any further questions.

Badoo Team

Thumbnail of user julienm35
Texas
1 review
0 helpful votes
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October 13th, 2020

I have used the Badoo site for a few years and they have a system built in to where some people you need to spend credits to chat.

The exit button is conveniently right neat the payments buttons and I accidentally used the 79.99 life time fund. They had my PayPal because I made 10$ transactions here and there.

When I contacted them at first they said because I agreed to their site policy I'm held to the purchase I accidentally made! I continued to contact them and tell them I didn't have the money to spend and they told me they will refund me!

I waited for 2 days and got nothing.

When I contacted again they told me that April their Community Operations Manager Would contact me. She said to close my PayPal case and they would refund. I did so and they ghosted me!

They play dumb and try to get rid of you as soon as possible with their bs policy they say you signed when you signed up!

I'm going to call my bank and report for fraud to get my money back because I have the screenshots and the attempts to make peace with them. Through their e-mail customer service and facebook.

These guys are totally scam artist-run away!

Date of experience: October 13, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Julien,
We are very sorry you feel this way. As you went in between two teams we found it confusing to gather all of the right information. We do not have access to everything and were unable to see any correspondences that you mentioned. As we are two different teams and work remotely we could not do this as smoothly as we would have liked. We have since passed this message onto our support team.
Please do forward on the email that they sent to you as asked and we will continue to respond to you on@BadooHelp.
We apologise once more, as we do not want you to feel saddened by us or as if we are not doing our jobs, in this case it was merely trying to gather all of the information which we thought we were in the middle of resolving with you.
We will wait for a screenshot of the email sent to you by our support team. Thank you!
-BadooHelp

Thumbnail of user terryl295
Canada
1 review
8 helpful votes
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January 4th, 2020

The app is designed so that anyone can accidentally click on the continue button to subscribe to their lifetime membership. It's a scam, so you've been warned!

Date of experience: January 4, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Terry,

We appreciate your frustration but we would never take a payment from you without your consent.

Unfortunately, since you instantly receive the benefits of Badoo Premium once purchased, this type of service is non-refundable. As outlined in our Terms and Conditions, we're only able to refund services that have not been downloaded.

We would be happy to look into your account if you would like more information on this purchase. Please reach out to us at badoo.com/feedback and a member of our 24/7 support team will get back to you on this.

Thumbnail of user deeh5
Florida
1 review
2 helpful votes
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August 30th, 2012

This site is nothing but an over glorified popularity contest! I was invited by a friend (or at least I think this person really did invite me-with Badoo, it's hard to tell since they get into your personal email account) to come on there and found out that it isn't all that it's cut out to be. There are some cool people on there however, but a majority of the people are kind of weird. And if you want to see who has you as a favorite, you have to pay for superpowers! What kind of b******* is that?!?! It's way too expensive. And you have to put up some pictures of yourself, which I did and only one was up on my profile despite that I put up 3! I couldn't find the contact form on the site to ask them why my other pictures didn't show up on my profile. Plus, there are several scammers running around on there and there's no way to tell them about it so they can look into it. Don't waste your time on this site, and if anybody says that it's a good site, either 1) they work for the site or 2) they probably have been rejected off of the more decent sites.

Date of experience: August 30, 2012

Thumbnail of user gedb1
GB
1 review
2 helpful votes
  • Send Message
December 13th, 2018

A distinct and flagrant absence of transparent processes sums of this dishonest company. I have created a number of accounts in the past all of which were blocked. Its only recently that I contacted Badoo and questioned the reason. I was informed that I was sexually explicit in my username. On one username I will hold my hands up. So lets be VERY clear here. I am a gay man in an agreed open relationship. I am very clear in my profile what I am looking for which is no strings sex fun and am also equally clear about the rile I adopt in any sexual meeting. Many (not all) people join this site to meet up for casual sex or sometimes a full on relationship. I believe this to be a form of Homophobia and also theft and fraud. I created a new profile yesterday and today added over £60 at which point I was notified the my new account was blocked. My profile was clear but not offensive and had a non sexualised username. I am determined to recover my money and seek a legal direction with regard to a potential future action against this wholly dishonest company.

Date of experience: December 13, 2018

Thumbnail of user shanep189
Canada
3 reviews
22 helpful votes
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December 6th, 2019

I just reported them to my bank as I am not even sure how they received my banking information. I downloaded the app a week or two ago and lost interest very quickly. It was advertised as a free app and had premium features. I never looked at the premium features but somehow was charged $58.99 today and sent me an email thanking me for renewing a service that I never knew I even had. I don't know how they got my information other than Google or they are part of another site somehow. I called my bank and she said that many dating sites share the data. She also said write to them and they will likely give it back and if not it would take up to 55 days to get back from the bank. Badoo responded in an email saying that I agreed to a reoccurring charge for my premium service that as I said I never signed up for. I would never remove my bank card from my wallet for this site and that is what disturbs me is how did they get my banking information, to begin with. I see other posts of people complaining about similar things this company needs to be investigated for the shady practices. I have reported them to my bank as fraudulent. Badoo must have it set up this way on purpose and need to be held accountable. This is unacceptable.

Date of experience: December 6, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Shane!

We're sorry to hear about this.

Badoo can only obtain your bank information through you! We would also never charge you for a service, that you have not authorised. You can read more about how we use your data on https://badoo.com/en/privacy/. If you would like more information about our refund policy, please have a look at our terms and conditions here https://badoo.com/en/terms/.

That being said, we are happy to take a closer look at this for you. You can always message our support team on badoo.com/feedback and explain to them in detail what has happened to you. After all, we are here to help!

We look forward to hearing from you, Shane.
- BadooHelp

Thumbnail of user stevep403
Finland
1 review
5 helpful votes
  • Send Message
May 25th, 2019

*** THIS APP IS A SCAM!*** DO NOT SAVE YOUR CREDI INFO!, they will make you pay for an expensive subscription if you click wrong once. They want to obtain payment details, and then trick you into making outrageous payments. They do this by providing "one-click payments" defaulting to large sums of money. This app is maliciously designed to make you pay by accident. They will not return any accidental payments. They will not even reply to your complains. **AVOID THIS SCAM!**mers pay by accidental click.

Date of experience: May 25, 2019

Thumbnail of user marcol15
Portugal
2 reviews
28 helpful votes
  • Send Message
April 15th, 2015

It's FREE! Does not BLOCK conversations AFTER they start.

Profile info is very limited.

There are too many "dead" users (imported from facebook).

That said, you can find real people, but beware, that real people have REAL PROBLEMS, so, you may find more than you bargain for!

Date of experience: April 15, 2015

Thumbnail of user chriss2455
GB
1 review
0 helpful votes
  • Send Message
August 8th, 2020

Badoo uses scams and fraudulent means to scam as much money as possible out of their customers. They offer no refunds as apps are not regulated in favour of the customers.

Date of experience: August 8, 2020

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Chris,

We're sorry to hear you weren't eligible for a refund on this occasion. We recommend that our users read the terms before making a purchase on Badoo, as not all of our paid upgrades will be refundable. As outlined in our Terms and Conditions, we're only able to refund services that have not been downloaded or used.

You are an important part of our community and your feedback is incredibly valued, we feel confident that you’ll make the most of Badoo during this time and continue to make genuine connections.

- BadooHelp

Thumbnail of user seanm466
GB
1 review
1 helpful vote
  • Send Message
June 23rd, 2019

I have been on Badoo on and off for a while now, I remember when you could comment on other members photos as well. Shame they stopped that.

They use to have a cool credit top up feature where you can message someone for free or 10 credits or top up 10 credits but now the minimum required to message a user/badoo member will cost you 150 credits! Tell me Badoo team? Why does it cost 150 credits/ £1.50 to send one message? Please let me know why? It use to cost 10 credits last year. I disagree the way you have hiked your prices up at the expense of many of your loyal members.

So if you only have 5 credits left on your account then to chat to one person would cost you £3 GBP (for 200 credits). Also if that badoo member doesnt reply or deletes their profile then you would have wasted £3 and 150 credits! - When before it would cost you 10 credits only!

Also an increase number of fakes on there as well sadly. I hope badoo looks into this a little more for the benefit of their users/members!?

Stay safe all!

Best wishes,

Sean

Date of experience: June 23, 2019

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi Sean,

We really appreciate your feedback on our messaging feature and we're sorry to hear that this is really affecting your experience on Badoo.

You can message anyone you match with for free but if you don’t want to wait until the user likes you back, you can still use credits to initiate a conversation with her.

This change provides the best experience for all our users, as many have asked us to help manage the number of messages they get.

Improve your chance to get matches by adding your best photos and playing Encounters.

Thank you for your understanding.

Thumbnail of user maheshs11
India
1 review
7 helpful votes
  • Send Message
September 17th, 2016

There no genuine profiles out there, I was deceived by a profile name Anjali, asked to pay money for one hour video chat n after I paid profile disappeared. Beware

Date of experience: September 17, 2016

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Thumbnail of user manelm
Badoo H.
Badoo Customer Service
Typically does not respond to reviews

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