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Badoo

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Canada
1 review
6 helpful votes
Follow Daniel G.
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I payed for "super powers" and for some friking reason, I am asked to pay with credits to send messages to certain members. Sometime its 20 credits and others its 50 credits.
Why the fark do I have to pay to talk to X and not to talk to Y? There is no logic to it, it's like trowing dices at a crap table at a casino... You would think that "super powers" would include messaging anyone, but it does not. They should call them "we are going to screw you one way or the other powers"...

Date of experience: June 13, 2017
Badoo H. Badoo Rep
over a year old

Hi Daniel!

Thank you for contacting us!

When you make a payment on Badoo using Credit card or PayPal, the details can be stored to save you time! Storing details ensures that you can access all the premium features in one easy click!

If you would like to unlink your payment details, please go to settings, scroll down to payment settings, click on the pencil icon to edit and you'll be able to unlink your details.

Please note that deleting a payment method won’t cancel existing payments (for Super Powers or Automatic Top-up). These must be cancelled separately.

We hope you found this helpful. Please let us know if you have any further questions.

GB
1 review
2 helpful votes
Follow Lewis P.
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Avoid it.
June 5, 2021

Long story short, I was given a yellow warning which later turned into a full ban after I complained. I was given this for supposed "hate speech" which by any legal uk definition it most certainly was NOT hate speech! I simple told someone that was not in my selected consented preferences that I was not interested in Martians and said sorry to them.
I do not hate anyone, and never use hate speech, but for the lying incompetent so called moderators at badoo, well I don't like you at all! I used the app for years without issue, I never caused a problem ever.

I followed all their rules, read them fully. Date honestly, be yourself speak the unfiltered truth, badoo say, which is horse manure obviously. Fascist bigoted power tripping idiots.

The person that reported me was impersonating a person with the intent to confuse and deceive others, so you gave the ban to the wrong person. They refuse to do anything about it. The decision is final lol

They really hate disabled people I think. Will need to keep a close eye on them in case they start building camps and ovens.

Date of experience: June 5, 2021
Badoo H. Badoo Rep
over a year old

Hey Lewis,

We are sorry to hear about your concern.
Our moderators carefully go through each report to ensure that everyone is blocked correctly.
We are sorry that this warning was changed into a block this would have been because the next moderator had seen that it was a full violation of our guidelines.
Hope you can understand.

We would never discriminate against any of our users and are really proud to have a non-discriminatory app. If you would like us to look into this for you please contact us on@Badoohelp with your registration details.

Hope to hear from you soon.

-BadooHelp

South Africa
1 review
1 helpful vote
Follow Siyanda Z.
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I have been trying to subscribe for the Badoo premium subscription and it has billed me 5 times but still im not subscribed my money has been taken for no service

Date of experience: June 3, 2020
Badoo H. Badoo Rep
over a year old

Hi there Siyanda,

This doesn't sound right at all! Please contact us directly as soon as you can with your registered email address or phone number and we'll take a look into these transactions for you. There are a few things that may have caused this to happen, so we'll work with you and get it solved as soon as we can.

- BadooHelp

Washington
1 review
0 helpful votes
Follow Sincere G.
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I have been requesting to be shown areas around where I live and have not gotten a response back even though I'm paying for it

Date of experience: November 8, 2023
Denmark
1 review
6 helpful votes
Follow J J.
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This is even more scamming.

You clearly dont listen and you dont answer.

You have the nerve to write me here and state you want to correct this error.
When i write you, the same response as before.
No answer, no resolve, no refund equals SCAMSITE!
Please refund the money you wrongfully stole and no
I wont stop until you follow the law and good business practices. You can give me the refund and I will cease exposing you. Else face the consequence of your malpractice Mr. Manel.

Date of experience: February 9, 2018
Badoo H. Badoo Rep
over a year old

Hello J.!

I'm personally very sorry to read this. I have just got back to your private message requesting the necessary data to look into this. Please send it over as a response to the private message so that I can look into this for you.

I understand that this is a very frustrating experience and want to personally apologise for this.

I look forward to your reply to our private message.


This is a clever but sadly deliberate scam. If they had been cool about I wouldnt have noticed it. But a glitch in the web made them charge my card.
Now its my fault and i ordered the charge?!? No frikking way.
Customer support offers no help and doesnt answer clear written questions.
I gonna report this as it is illegal practices even though they made terms to try to hide their scam.
Stay far away and know half the globe has photos in there because of their scamming methods.

Date of experience: January 29, 2018
Pennsylvania
1 review
10 helpful votes
Follow Diane B.
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This site is full of perverts and con men. I was only on for 38 hours and it was like a feeding frenzy. Plus, they refuse to take NO for an answer. I had to delete the whole application.

Date of experience: November 6, 2015
India
2 reviews
6 helpful votes
Follow Steve D.
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Was great years ago
March 7, 2017

It was a great site years ago but has become a place for fake Nigerian scammers. Anyway, what I like about Badoo: It is so simple to use and really good enough to find a few people to go out with but if you want to find someone serious I'd pobably use Match or Mingle2day (or Chemistry and eHarmony).

Date of experience: March 7, 2017
Netherlands
1 review
7 helpful votes
Follow Adam V.
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Useless website since they removed extended search functionality. You can only search on gender, age and location. Way to limited. Why not let us search by interests and other criteria?

Date of experience: August 20, 2016
GB
1 review
2 helpful votes
Follow John S.
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I have been a member a few times. The problem is of you have a disagreement with another user they ban you with no recourse. Thankfully I paid through PayPal as they tok £30 and £18 and then baned me. They did not willingly refund the money they took so easily and I then lodged a dispute with PayPal and eventually got my momey back. This is an organised racket which is something smething we see criminal organisations like the Mafia runt. Stay clear and report these shysters as much as posible, Organised thieves!

Date of experience: April 7, 2020
Badoo H. Badoo Rep
over a year old

Hi there John,

We're really sorry to hear about your negative experience. As per our terms and conditions, we are not able to refund the Premium services purchased on Badoo when our users are blocked for violating our Community Guidelines. For more information, please read our Terms and Conditions here: Badoo.com/terms.

Thanks for leaving your review,

- BadooHelp

Florida
2 reviews
2 helpful votes
Follow Jeylan K.
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Beware of Badoo's deceptive charging policies. After opening an account, I received a notice that stated for only .79 cents, I would have the ability to better communicate with others on the site. What I was not aware of is that I was then automatically signed me up for a Premium Account with ongoing charges. Without my knowledge (because I was not using the site while I was traveling out of the Country), I was being charged $3.99 on a weekly basis. Once I saw those charges, I figured out how to unsubscribe and requested a refund. Badoo flatly refused saying that I had signed a Terms of Service, which is untrue. I then closed the account, which they acknowledged, I continued to demand a refund, which they again refused. Subsequently, I was charged again! After complaining about that, which should not have been disputed, they again refused the refund, stating that I had reactivated the account! So over a three week period I was charged approximately $30. Maybe not a lot of money of me, but imagine what they are earning through these deceptive policies with so many members. By the way, good luck trying to cancel the account. Even that is made difficult.

Date of experience: February 2, 2018
Badoo H. Badoo Rep
over a year old

Hi Ed!

The method to cancel your subscription will depend on the method you used to purchase it (for example, if you bought it through iTunes, like with any app, you'll need to access your iTunes Subscriptions menu to manage them). However, in most cases, subscriptions can be cancelled from our Payment Settings menu, which you can find in your Settings menu in the app.

Our Terms and Conditions are stated upon purchase. However, we want to do the right thing and can review the case for you. You can contact us via Facebook (www.facebook.com/BadooHelp) or Twitter (www.twitter.com/BadooHelp).

We look forward to hearing from you!

Overview

Badoo has a rating of 1.3 stars from 582 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Badoo most frequently mention fake profiles, credit card and phone number. Badoo ranks 501st among Social Network sites.

service
98
value
96
shipping
22
returns
23
quality
87
This company does not typically respond to reviews
+59